Citibank Checking Accounts

Customer service is absolutely nonexistent. I went to the branch because during the last update to their system something happened to my account. My debit card was not recognized, zelle was deleted from my profile and the list goes on. After an hour I was ushered to a corner in the branch and told that “ I have already spent an hour trying to fix the problem and can’t… I cannot waste anymore time with you”

They run promotion scams to lure money and do not qualify at the end. Please keep your self away from opening any account in this bank

Citi just screwed me over hard. I've been working on creating a small hardware project. When I bought chips to use on this project from Aliexpress (about the only place you can find chips right now with the huge shortage around the country) I was instead sent 10 little garbage pieces of metal. Ali being the garbage site it is refused to refund me.

So I escalate through Citi who has a dispute center. Even with evidence uploaded, a video of me opening the obviously incorrect package as it's sealed with the original tracking number printed clearly on it, and showing what came out being absolute garbage and that I was scammed, they chose to side with the scammer.

They say in their resolution center that they attached the response they got from the scam artist, nothing could be found. No surprise. The scam seller refused to talk with me, why would they talk with a bank? What reason could Citibank have to side with a scammer they never even talked to instead of one of their own customers?

No clue, but there's a lot more I could say that would get my post here removed.

Absolute trash, thanks for the scam Citibank.

Citi Bank decisively locked my account for bogus “fraud” claims very late on a Friday evening after I had been spending my money earlier in the evening. On Saturday morning, all of my funds were locked away from me as the only people who could remove the “fraud” hold don’t work weekends. I am a Citi “Priority” customer, and their customer service towards me is lower par than a third world bank in a war torn country. AVOID THIS HORRIBLE INSTITUTION AT EVERY COST.

Ally is way better for checking accounts. Citi checking has terrible rates and fees, and I can’t even find an option to send money to my other bank account, and there’s a maximum, etc. it’s a hassle that I’ve never had to deal with before. I seriously regret opening a checking account with them and I’m not sure why anyone would choose them over Ally.

The citi double cash card is okay if you are lucky enough to never have an issue or dispute. Citi has never been helpful with things like disputing a charge when a package does not arrive.

I’m a new Citi customer and I wish I’d seen all the negative reviews. I signed up online BEFORE I knew there were ZERO branches in DFW. Changed everything over, including my Direct Deposit. My first paycheck was live. Once I learned there were no branches so I couldn’t cash and deposit my live payroll check, I called and spoke to their clearly outsourced customer service…I was told I would have a THREE day hold on my check ( paid on Tuesday 8/10, so $$ should have posted by Friday.) I was ok with that… so I mobile deposited my check. I then get a notification it will not be available until 8/17 SEVEN DAYS after my deposit! NOWHERE in anything I read said this was a possibility. I called again and of course “there was nothing anyone could do”. So no access to my money for an entire week. If it wasn’t such a hassle to change everything again, I would change in a heartbeat. Terrible customer service and no clearly written terms anywhere regarding deposits. Stay away from this bank.

Worst experience with citi bank. My wife opened checking savings account and deposited money for 6 to 7 months. Every time called to customer service they told you are qualified for bonus but at the end after 5 to 6 month they denied to deposit bonus. I and my family will never open account again.

Great experience with the whole team. Thank you for all that you do! Everyone is so friendly. They take the time to explain everything.