Opened up an online account because they were offering good interest rates on the account (Citibank does not have physical banks in the state the I live in), the interest rates have of course fallen with the Pandemic which is to be expected. I am Widower with a minor child and therefore need to set up a beneficiary on my account in case something happens to me, I submitted the beneficiary information which lists the Trustee to my estate which would be established upon my death. Citibank won't accept / process this as they state it needs to be an individual (which it does not have to be, my bank, Ally Bank accepted the Trustee), I spent hours on the phone trying to get help on how to establish the Trustee as the Beneficiary on the account with no luck or help in being to do so. So, I need to close out the account, turns out you can't transfer more than $15,000 per month out of the account, they'll gladly take much larger deposits into the account, but you can't get your money out!!! If you want to wire the funds, they'll only allow you to take $50,000 out at a time and charge a $25 fee each time to do so. They will offer to close the account and send you a certified check in the mail, but during times of Covid, the USPS losing mail and mail fraud / theft at all time high; that's a terrible idea to mail a large check! So, it's going to take me months to get the money out of the account, customer service is absolutely useless; just a bad bank, DON'T DO BUSINESS WITH THEM, BECAUSE ITS A ONE SIDED BENEFIT AND ITS NOT YOU THE CUSTOMER!!!!!!!
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Product: Citibank Checking
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Puja Rathore @lavi_paw
I wish I could give this bank -ve star. It has taken over a month for Citi bank to close my account. I thought my account was closed last month itself after talking to 6-7 representatives. Two of them even hung up on me. After 8 days I call them again to check the status, and I was told just wait 10-15 days to receive the check. And after waiting for more than one month I called them. Just now I was on call for more than two hours and talked to 9 representatives who just kept jerking me around. One of the representatives even refused to give me her name. The worst customer service ever. Please take your business somewhere else.
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Product: Citibank Checking
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Lawrence Lederer @ltlsales
They steal your money under the guise of fraud. Don't trust them with your money. I am out over $8000.00 and I see nothing in the future. I threatened with a lawyer and they don't care. They have plenty of lawyers. I even emailed the CEO and it got worse.
I been with Citibank for two years they're one of the best banks I had ever, they are always there to assist and help with any errors, security concerns. Always happy with the outcome if I have an issue never had a problem. I'd recommend Citibank to everyone they will help you figure out what is best for your lifestyle, income and preference. Thanks Citibank.
On Friday late afternoon, October 23, 2020 Citibank blocked our two business accounts and refused to allow us to withdraw our funds. (More than $130,000). They said we have to wait at least two months (60 days) and if there are funds remaining they will send us a check. Their terms and conditions does not specify 60 days. Imagine the problems we have not having access to the funds. Calls from Police Dept., attorneys and upset clients whose money is tied up on deposits for merchandise. Citibank's response is that they don't care. They are following their guidelines. I gave the direct phone number of the Branch Manager who never answers the phone or responds to verification to our clients. It's a total mess. We filed complaints to the OCC and another enforcement agency. Well what a waste of time that is. There is no oversight to the ridiculous policies at the bank. The banks have a green light to make your life a living hell. And they do just that. It's December 15 and we have no better information as to when our money will be released and the so-called agent in South Dakota who was assigned to us after the OCC complaint has not responded with any information. You may think the bank will tell you to take your funds elsewhere and close your account, but in our case they froze the funds for no reason and made them unavailable. We do have two bank statements from them with the balances as they should be. But you can see the bank gets a loan from us at 0% interest for at least two months. Beware of these crooks.
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Product: Citibank Checking
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mariannevsantoso @mariannevsantoso
They promoted $350 sign up bonus if i open an account with them. Opened them, follow all the rules, CALLED TO MAKE SURE ALL IS GOOD, and was told 5 months later that my deposit did not qualify as the "correct type of deposit". Absolute BS. I don't know why I tried to bother.
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Product: Citibank Checking
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Bob Hervey @BobHervey221
RUN RUN RUN. This bank is aweful. They had my money held up and my only option was to get a check because none of the online services were available. They held my money up for 2 weeks. I have no locations in my area so it was just online. I would run run run away from this bank!
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Product: Citibank Checking
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jmartg0lll @jmartg0lll
They closed my account with ZERO notice, then it took them nearly 30 days to send me the money that was in my checking and savings accounts.
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Product: Citibank Checking
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radhe_2001 @radhe_2001
CIti bank is the worst bank on planet. I had open account in 2006 and I quickly learned that the bank uses it's large status to cheat consumer, and back then they did the same things. I forgot my experience in 14 years and I tried to open account again in 2020 and they did the same things. Bait for high interest rate and once have $$ they will pay less then market. and when you ask why their answer is because that is the rate and it can change everyday.
I asked for my $$ back, they have a limit for windrow on line but n o limit for incoming accounts, so I used a check to deposit in my other bank account and then they harassed me to validate my own check that deposited in my own account at the other bank which they have the information on. And oh BTW I called day before and advised the supervisor that I will be doing this and I no longer wish to do business with them. He said they will take about 2 weeks to return my $$ which they took from me under false promise.
Wasted so much time and one hand has no clue what others is doing. They operate without any fear or penalty.
Do not do business with this BANK - THIS IS COMPLETE AND TOTAL FRAUD.
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Product: Citibank Checking
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colette_nakielski @colette_nakielski
Citibank made an error on my account by mis-crediting $3000.00. This error occurred on the same day that my mortgage company paid off my credit card. Without any detail on my account as to where that money came from, I assumed it was an overpayment from my mortgage company. I spoke with a Citi representative two weeks later, and had the credit refunded. Nearly a month after the error I received a letter stating that I now owe $3000.00 because they made a mistake. I spoke with a representative to receive clarity and recompense and they would not even offer a 0% interest rate for me to pay back THEIR ERROR. I now need to pay back interest or open a new card with a 0% interest fee, which will affect my credit and incur a balance transfer fee. Through it all, I did not even receive an apology. A true shock coming from a bank with which I have maintained a clean relationship.
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Product: Citibank Checking
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Citibank Checking Accounts Q&A
Get answers to your questions about Citibank Checking Accounts below. For more general questions, visit our Answers section.
According to the company's website, the checking account is opened instantly if you follow the steps required, but only on business days. You can find out more here: https://citi.us/1Qfex33
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