Citibank Checking Accounts

I wish I could give this bank -ve star. It has taken over a month for Citi bank to close my account. I thought my account was closed last month itself after talking to 6-7 representatives. Two of them even hung up on me. After 8 days I call them again to check the status, and I was told just wait 10-15 days to receive the check. And after waiting for more than one month I called them. Just now I was on call for more than two hours and talked to 9 representatives who just kept jerking me around. One of the representatives even refused to give me her name. The worst customer service ever. Please take your business somewhere else.

I been with Citibank for two years they're one of the best banks I had ever, they are always there to assist and help with any errors, security concerns. Always happy with the outcome if I have an issue never had a problem. I'd recommend Citibank to everyone they will help you figure out what is best for your lifestyle, income and preference. Thanks Citibank.

On Friday late afternoon, October 23, 2020 Citibank blocked our two business accounts and refused to allow us to withdraw our funds. (More than $130,000). They said we have to wait at least two months (60 days) and if there are funds remaining they will send us a check. Their terms and conditions does not specify 60 days. Imagine the problems we have not having access to the funds. Calls from Police Dept., attorneys and upset clients whose money is tied up on deposits for merchandise. Citibank's response is that they don't care. They are following their guidelines. I gave the direct phone number of the Branch Manager who never answers the phone or responds to verification to our clients. It's a total mess. We filed complaints to the OCC and another enforcement agency. Well what a waste of time that is. There is no oversight to the ridiculous policies at the bank. The banks have a green light to make your life a living hell. And they do just that. It's December 15 and we have no better information as to when our money will be released and the so-called agent in South Dakota who was assigned to us after the OCC complaint has not responded with any information. You may think the bank will tell you to take your funds elsewhere and close your account, but in our case they froze the funds for no reason and made them unavailable. We do have two bank statements from them with the balances as they should be. But you can see the bank gets a loan from us at 0% interest for at least two months. Beware of these crooks.