Easy to use online banking and app; lots of ATMs in my area; tellers and bankers are always so helpful - especially during this global pandemic
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Product: Citizens Bank Checking
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Compare Citizens Bank Checking Accounts
Please find below checking accounts offered by Citizens Bank.
Citizens Bank Business Advisor Checking
APY
0%
Monthly Fee
$25
Signup Bonus
None
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- First 500 items per statement period are FREE; Each additional item: $.30
- $20,000 per coin and currency statement cycle; 2.50 per $1,000 coin and currency deposited
- Online, Mobile and Phone Banking Access to more than 1,100 branches and over 3,100 ATMs
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Citizens Bank Student Checking
APY
0%
Monthly Fee
None
Signup Bonus
None
+show details
- Student Checking has no monthly maintenance fee for account owners under age 25
- The account will convert to One Deposit Checking from Citizens Bank® when all account owners are age 25 or older
- Unlimited Non-Citizens ATM transactions per statement period (withdrawal, transfer, and balance inquiry)
- Visit Citizens Bank at more than 1,100 branches and over 2,900 ATMs
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Citizens Bank One Deposit Checking
APY
0%
Monthly Fee
$9.99
Signup Bonus
None
+show details
- Open your account with any amount!
- Access to 3,100 ATMs spanning across 11 states
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Citizens Bank Platinum Checking
APY
0.02%
Monthly Fee
$25
Signup Bonus
None
+show details
- Access to higher rates on checking, savings, money market, and CD accounts
- No fee exclusive design checks or official bank checks
- No fee for stop payments, money orders, foreign currency and more
- 4 waived fees per statement period for use of non-Citizens ATMs
- Access to more than 1,100 branches and over 3,100 ATMs
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Citizens Bank Clearly Better Business Checking
APY
0%
Monthly Fee
None
Signup Bonus
None
+show details
- Ideal for small businesses with modest monthly account activity
- You can deposit any amount to open Citizens Bank Clearly Better Business Checking
- Up to 200 check transactions per statement period at no charge, 50¢ per additional
- $2.50 per $1,000 coin and currency deposited over $5,000 per coin and currency per statement cycle
- Access to more than 1,100 branches and more than 3,100 ATMs
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Citizens Bank Checking Accounts Reviews
2.8
93 reviews
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This bank is awful. Any time I try to do anything aside from spending money from an account or pay them money for a loan, dealing with this bank is a frustrating waste of time. You have to physically go into a bank to wire money, you cannot easily change your contact information through the account portal, and their phone-based customer service is mediocre at best. I had a personal line of credit with them that I used and paid off regularly, but the interest rate crept up to a credit card rate. I called to try to cancel the line of credit and spent an hour on the phone being passed around departments that had no idea what account I was talking about (yes, I gave them the acct number), nor how to close it.
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Product: Citizens Bank Checking
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Someone gained access to my card info and charged my card for $200. I called citizens customer service to have the charge taken off. Got a letter from them two weeks later saying they rejected my claim and that I would not be reimbursed. I have called them several times to get my money back. They always say "We'll call you back within a few days" ITS'S BEEN THREE WEEKS and nothing has been done. Apparently no one is capable of or willing to help me. I don't have a lot of money and its nearly Christmas and I'm down $200. This is unacceptable. Once I get my money back (if their team can scrape together enough competence to make that happen) I am canceling my card. What a joke
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Product: Citizens Bank Checking
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This bank has some horrible reviews and I'm adding to the list. They are UNETHICAL! Funds were electronically deposited into an account with this bank. It came from the IRS. The name on the check did not match the name on the account. I advised the bank the day before funds were deposited that this was my money going into a fraudulent account. They made me jump through hoops; well the IRS needs to contact us, the IRS needs to send a trace, the IRS needs to complete a Leads Submission form. Now after 4 months since they made those funds available to the account holder and the money is gone, and they don't want to be held accountable, they tell me no bank "error" occurred. So "technically" since the IRS made the deposit, and even though they were appraised of the situation, they don't care and aren't sending the money back.
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Product: Citizens Bank Checking
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Citizens Bank are thrives!
They have taken soooo much money from me with overdraft fees and have allowed for expenses to be debited out of the account even when funds aren’t available. With COVID, funds are tight, and for them to rob me of over $800 in overdraft fees is ridiculous. I have not experienced this with PNC Bank and I thought there was a limit on overdrafts especially when their fees have placed you in an over draft.
Needless to say I will be closing my account.
They have taken soooo much money from me with overdraft fees and have allowed for expenses to be debited out of the account even when funds aren’t available. With COVID, funds are tight, and for them to rob me of over $800 in overdraft fees is ridiculous. I have not experienced this with PNC Bank and I thought there was a limit on overdrafts especially when their fees have placed you in an over draft.
Needless to say I will be closing my account.
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Product: Citizens Bank Checking
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Terrible customer service in my experience. Their customer service representatives do not bother listening to the customers' issues. Earlier this year, I noticed that my bank card was going to expire in less than a month. I called them to remind them of this and was told the new cards were in the mail and I would receive them within a week. It never came. I called them a week later and again was told the cards were in the mail and that I would receive them within days. Despite three calls and three assurances that the cards were on the way, they never came. The card then expired, so I had no way of accessing the money in my account for a weekend. I called them once more about the issue, and only then did the representative bother to look at the issue. He noticed that the cards had been sent in the mail a month and a half before to the wrong address. Why didn't the other three agents bother to look when I called saying I hadn't received the cards? The agent then said not to worry, that they would expedite sending new cards to me in the mail and that they would "even waive the expedition fee" for me. As if they were doing me a favor here! Awful customer service in my opinion. I would not recommend them to anyone.
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Product: Citizens Bank Checking
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Went into Citizens Bank at Kennedy Plaza in Rhode Island in an attempt to change my wife's name from her maiden name to her married name. I presented them with all of the necessary documentation. Marriage license, new social sesecurity card and photo ID etc... the bank representatives did not want to have anything to do with it. My wife wife works during the day and would have to request time off from work in order to come into the bank. She was concerned that it might affect her direct deposit now that her employer changed her name. So much for legally being her husband and a huge disappointment in Citizens Bank.
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Product: Citizens Bank Checking
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I very disappointed with Citizens Bank. After cashing a child support check from my ex that bounced they would not verify funds on future checks for me to make sure those would not bounce before I cashed them. I didn’t need to know what he had in the bank, just that there was enough funds for me to cash the check and it not bounce so that I would not get charged fees for his negligence. I only made deposit s into my account, never even made any withdrawals and when I closed the account the charged me $10, unbelievable! I will never use them for anything in the future!!
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Product: Citizens Bank Checking
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Very bad customer service. I was with them and left after 2 yrs because of a mistake they made and wanted to charge me for a bounced check they cleared and decided to notify me that there weren’t enough funds to cover it on the other side 5 days later. No bueno. That was a no go. This was about 7 yrs ago.
Now my parents were customers for around 15 yrs and got scammed. First off they kept telling my mother to wait for transactions to go through to file a claim/ dispute etc. The. They kept taking the merchants side before an ihnvestigation even got initiated. Later instead of refunding their money they said she owed for the overdrawn balance for transactions they didn’t authorize. Yea ok. Bought them over to Bank if America where they’ll always have your back.
The cherry on top was when the fraud alert came the second time and she called them the rep told her to go to the nearest branch, amidst the Covid situation, it was too early for all of this and if she’s overdrawn too long they’ll close her account. That was customer service for possible fraud to a 15 yr customer.
You can do better than that Citizens
Now my parents were customers for around 15 yrs and got scammed. First off they kept telling my mother to wait for transactions to go through to file a claim/ dispute etc. The. They kept taking the merchants side before an ihnvestigation even got initiated. Later instead of refunding their money they said she owed for the overdrawn balance for transactions they didn’t authorize. Yea ok. Bought them over to Bank if America where they’ll always have your back.
The cherry on top was when the fraud alert came the second time and she called them the rep told her to go to the nearest branch, amidst the Covid situation, it was too early for all of this and if she’s overdrawn too long they’ll close her account. That was customer service for possible fraud to a 15 yr customer.
You can do better than that Citizens
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Product: Citizens Bank Checking
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I was not in a position to be able to have a direct deposit so I called Citizens in March to close my account. Today, June 16th I was able to talk to a person who refused to refund the TEN DOLLAR A MONTH charge for March-June. Customer service philosophy of Citizens Bank is disappointing and outdated. I do not recommend them. At all. There are many choices and many with customer service that considers we are consumers and customers with choices. Save yourself the frustration and choose a different bank. NOT Citizens.
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Product: Citizens Bank Checking
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Review Citizens Bank Checking Accounts
Citizens Bank Checking Accounts Q&A
Get answers to your questions about Citizens Bank Checking Accounts below. For more general questions, visit our Answers section.
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Does One Deposit checking have an online banking app?
0
UpvotesReply
Does Citizen Bank accept Wells Fargo cash-on-demand cards?
0
UpvotesReply
WalletHub
@WalletHub
Unfortunately, this information is not made available on the bank's official website. Please call customer service at 800-922-9999 to find out if the bank will accept Wells Fargo cash-on-demand cards.
Does an online payment count for one of the 5 qualifying payment transactions to waive the monthly fee?
0
UpvotesReply
WalletHub
@WalletHub
Typically, an online payment is considered a qualifying payment transaction. Please note that the bank no longer offers the Business Green Checking, thus the information regarding this checking account is not longer available on the bank's official website. You can call customer service at 800-428-7463 for more details.
If I use an ATM machine that charges $1.75, how does Citizens Bank charge me?
0
UpvotesReply
WalletHub
@WalletHub
If you use an out-of-network ATM, Citizens Bank will apply a $3 fee per withdrawal. The $1.75 fee is the ATM operator fee. These fees will be credited from your available balance.
Can I deposit 10 dollar bills?
0
UpvotesReply
WalletHub
@WalletHub
Yes, you can deposit 10 dollar bills.
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