TERRIBLE!! UNACCEPTABLE!! Opened a checking account and used card online and fraud dept blocked my card in 4 days had to call 14 times to unblock my card from amazon, car ins, phone bill, online game anytime I used it they blocked my card and now they totally froze my account and my direct deposit went in and branch and corporate can't remove the credit only status fraud dept put on it so now all my money is hostage till they review it and mail me a letter so I have no money and nobody can grant access to it. This is the worst banking experience I have ever encountered and should be illegal as I called and authorized all transactions then they lock my money like I'm a criminal. Total garbage for an institution.
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Product: Citizens Bank Checking
Comment
2
0
christopher_t_stanton @christopher_t_stanton
The worst online banking experience I have ever encountered (I have used Schwab for years and had to open a Citizens account because we took out a mortgage with Citizens). The online interface is clunky and not user-friendly, but what's worse is that they do not protect users from themselves. I have had a transfer from another bank held up (without access to funds) because the transfer itself didn't meet Citizen's compliance standards. I have been on hold for hours trying to get access to those funds. Every contact center resolution says the funds will be returned within 1-3 business days. 12 days later and still no access to funds. This might not be so bad if wait times were reasonable, but each of these calls takes nearly an hour. I teach digital transformation -- these folks could use my class -- but until then, steer clear.
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Product: Citizens Bank Checking
Comment
6
0
theodore timpone @theotimp7
Opened an account under a $300 promotion. They didn't pay and expect they cheat others in my opinion. Been calling them and they still don't have a reason for not paying. Saying bogus info. In my opinion they just don't want to. Think others go through trouble of changing account expecting a promotion and they get cheated out of it. Save your time and hassle and avoid their promotions in my opinion. Cause i met all requirements and they agree yet they don't pay.
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Product: Citizens Bank Checking
Comment
4
0
shadowx777x @shadowx777x
Not only does this bank make you wait for standard checks deposited (which I can understand), but it makes you wait for government issued checks such as a stimulus check. No other bank I dealt with made me wait for a government issued check. Ridiculous!
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Product: Citizens Bank Checking
Comment
2
0
Martin @kristiancanler
Got contradictory answers from reps about what the deadline was for funding my account to receive the promo was. Message center gave me errors when I tried to reply to messages. Trial deposit system allowed me to send trial deposits to a brokerage account, which they can't link, and failed toward one of my other external accounts that I've linked successfully in all other cases. Hold time for phone service is at least 15 minutes no matter when you call, and there's no call back option, and very little security over the phone. Justen Rapone, who was my rep opening the account, never replied to an email & voicemail I left with the account opening issues. Of course, their service fees are also pretty easy to trip (need monthy direct deposits and pretty high minimums). Service fees are trashy anyway, but they really seem to be leaning into them. Don't bank with these people.
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Product: Citizens Bank Checking
Comment
0
0
Kimberli M @kjmilhoan
I had a fraudulent transaction on my card and after trying several ways to contact them and after waiting on hold for almost 40 minutes, I finally got to talk to some rude, robot-like person who was unable to help me except to replace my debit card which I held in my hand and hasn't left my house since Covid began. She was unable to offer any additional explanation or remediation. She could have at least been nice about it. That was just exceptionally awful customer service. I've had this bank for years, but upon further inspection, I see that there was a data breach in December and as a long time customer I was not notified at all. I hate to switch banks with all the drama that that entails but I do not feel safe having my money with Citizens anymore.
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Product: Citizens Bank Checking
Comment
0
0
darrylemac @darrylemac
If I could give 0 stars I would , I had a checking account and I still have a savings account, for now. I didn't realize I had to have automatic or make a deposit once a month and was charged a WHOPPING $9.99 SERVICE FEE .Well my account kept going in the red and I couldn't figure out WHY,I was transferring money to keep a balance, every couple of months my account was in the negative, Finally the account was $64 negative from service fees , NOT BAD CHECKS BUT SERVICE FEES !!! Incidentally, they closed the account and reported it to Chex system . I called recovery and paid the $ 64 to keep from getting a negative report on my credit . I'M very upset and from here on out I WILL ADVISE ANYONE ON SOCIAL MEDIA, AND EVERYONE I KNOW, NOT TO USE CITIZENS BANK , they will steal from your account by the way of service fees DO NOT USE CITIZENS BANK
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Product: Citizens Bank Checking
Comment
0
0
valentina0220 @valentina0220
Easy to use online banking and app; lots of ATMs in my area; tellers and bankers are always so helpful - especially during this global pandemic
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Product: Citizens Bank Checking
Comment
0
0
keatingodfrey @keatingodfrey
This bank is awful. Any time I try to do anything aside from spending money from an account or pay them money for a loan, dealing with this bank is a frustrating waste of time. You have to physically go into a bank to wire money, you cannot easily change your contact information through the account portal, and their phone-based customer service is mediocre at best. I had a personal line of credit with them that I used and paid off regularly, but the interest rate crept up to a credit card rate. I called to try to cancel the line of credit and spent an hour on the phone being passed around departments that had no idea what account I was talking about (yes, I gave them the acct number), nor how to close it.
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Product: Citizens Bank Checking
Comment
0
0
Alex Breen @aebreen96
Someone gained access to my card info and charged my card for $200. I called citizens customer service to have the charge taken off. Got a letter from them two weeks later saying they rejected my claim and that I would not be reimbursed. I have called them several times to get my money back. They always say "We'll call you back within a few days" ITS'S BEEN THREE WEEKS and nothing has been done. Apparently no one is capable of or willing to help me. I don't have a lot of money and its nearly Christmas and I'm down $200. This is unacceptable. Once I get my money back (if their team can scrape together enough competence to make that happen) I am canceling my card. What a joke
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Product: Citizens Bank Checking
Comment
0
0
Review Citizens Bank Checking Accounts
Citizens Bank Checking Accounts Q&A
Get answers to your questions about Citizens Bank Checking Accounts below. For more general questions, visit our Answers section.
Unfortunately, this information is not made available on the bank's official website. Please call customer service at 800-922-9999 to find out if the bank will accept Wells Fargo cash-on-demand cards.
Typically, an online payment is considered a qualifying payment transaction. Please note that the bank no longer offers the Business Green Checking, thus the information regarding this checking account is not longer available on the bank's official website. You can call customer service at 800-428-7463 for more details.
If you use an out-of-network ATM, Citizens Bank will apply a $3 fee per withdrawal. The $1.75 fee is the ATM operator fee. These fees will be credited from your available balance.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
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