Citizens Bank Checking Accounts

If you're not wealthy, stay away from citizens bank. They are one of the greediest banks in the entire country. They make all their money with their fees. From overdraft fees, sustain overdraft fees and atm fees to name a few. I had to change banks. I'm on a fixed income. Citizens makes all their money off the people who can't afford it. Their CEO has no conscience.

Worst banking experience in my life! I just moved from California to VT. Prior to the transition, I called Citizens to make sure that I could transfer from BANK to BANK so that my 5yro and I could buy a car within the first week of being here. I opened a checking account with cash and a savings with a large BANK transfer so that I could get a car. I was told by Dawa Sherpa my wait was 24-72 hours. I found a car and started the payout process after 72 hours. Citizens then told me that my account had insufficient funds after both myself and banking representatives SAW the money in my account, which led me to believe that my funds were stolen. A few days later the story changed to fraud after I spent over 30 hours on the phone and in person trying to resolve this issue. POOR CUSTOMER SERVICE is an understatement! NOBODY KNOWS WHAT IS GOING ON and just shrug their shoulders while $35,000 has gone missing. Now they say that the funds coming DIRECTLY from Bank of America are Fraudulent and they will return them to BofA.....SOMEDAY BEFORE JUNE!! Today is March 16th!!!! Meanwhile my son and I are renting a car for 3+weeks which is expensive and completely unnecessary if this bank was honest and organized. As of now I'm still waiting for Citizens to place the "fraudulent' funds back to BofA account so that my son and I can have cash or a debit card to eat and buy a car. Thanks to Citizens we are left out in the cold (literally) as they hold my hard-earned cash and saved money hostage. Oh, and they also froze my ATM and online banking so we have had no money for the first several weeks coming to Vermont. It's not great to be in a new place with a young child and NO available money. In the future, I will be keeping my money in accounts outside of Vermont from now on. Citizens has really burned me especially since I methodically took all the steps necessary for a smooth transition to a new state. I TRUSTED THEM and that was my mistake. You have many other options in banks, DON'T MAKE THE SAME MISTAKE I DID!!!!!!!

I had a few wires into my account from people i know and they shut my account down. They didn't send me any information why but when I called the customer service number after being on hold for almost 30 minutes I was told my account was being investigated for fraudulent activity. This is over 3 months now and my account is still being investigated I'm told and each month they take more money out for their so-called fees. The best part is when you call customer service you don't talk to anyone who speaks English. So you really don't know what they are saying to you. And when you call your local bank they will not tell you anything either. Worst bank to ever deal with. I would never recommend them to anyone.

TERRIBLE!! UNACCEPTABLE!! Opened a checking account and used card online and fraud dept blocked my card in 4 days had to call 14 times to unblock my card from amazon, car ins, phone bill, online game anytime I used it they blocked my card and now they totally froze my account and my direct deposit went in and branch and corporate can't remove the credit only status fraud dept put on it so now all my money is hostage till they review it and mail me a letter so I have no money and nobody can grant access to it. This is the worst banking experience I have ever encountered and should be illegal as I called and authorized all transactions then they lock my money like I'm a criminal. Total garbage for an institution.