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The first checking/savings account I opened was at Crossroads Community Federal Credit Union. I chose it because my father was a long-time customer, and it was close by. Opening the account was very easy, but the biggest problem with Crossroads is the waiting. They have online banking, but it's not the best. Cheektowaga's branch is open when I need it, but I avoid going unless I have to. Crossroads Community Federal Credit Union has been a great bank for the most part as they have great customer service and the tellers understand banking, but sometimes the waits are just too much.…show more
I became a Crossroads member when my previous credit union (Buffalo Fire) merged with Crossroads this summer. I haven't had any specifically negative experiences, but I'm not exactly impressed either. There were some staff cuts at the old Buffalo Fire office in which good people lost their jobs. About the services themselves, the online banking is okay but not spectacular compared to what the commercial banks offer. After the merger, the Kenmore branch (the old Buffalo Fire office) no longer has Saturday hours. I find that pretty inconvenient. I don't often need to go there physically but when I do, I usually have to do it on Saturday, and driving out to Cheektowaga is a pain.…show more