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I wish I could rate them with negative stars. I have never had such a HORRIBLE experience with ANY banking institution. DO NOT give your money to 5/3! If you open a checking account you CANNOT use their bill pay site for 30 days! Seriously? Even the bank manager said she had never heard such a thing. After spending 2 hours opening an account...yes, 2 FULL hours, we were NEVER told that we couldn't use online bill pay for 30 days. I tried to call and email that same bank manager today. Guess what...she's gone. She apparently realized what a nightmare 5/3 is too. Also, 5/3 will not give you checks at the branch to get you by until you get checks in the mail 2 weeks later. I have spent a total of 5 hours in the branch and on the phone with these idiots and wish I would have never walked into one of their branches. I cannot discourage you enough from using this bank, unless you just have extra money lying around that you want a bank to make some interest on since you can't use it.…show more
Unhappy with charges for a checking acct. Monitoring the mobile app can appear as incorrect “available funds” then secretly charge you service fees and overdraft fees because you believed what they claimed was avbl to use. I’m absolutely sick to death of this bank, I’m wasting more money than saving. This bank has year after year financially drained me. I NEVER RECOMMEND this bank!
This bank is terrible. I authorized an online payment for Real Estate Taxes not realizing I had already paid it. I authorized a stop payment on the check and paid the fee. 2 weeks later fifth third debited my account for the amount of the check. Since it had gone through there was nothing they could do. My experience with Customer service was terrible. I highly recommend any other bank but this one. I will be closing my account. .…show more
ONE STAR IS TOO MUCH FOR THIS GUETHO BANK !!! Indianapolis location 38street and Pensylvania , New manager, A giant Black lady with a wig espends 45 minutes with each client talking personal stuff , while you wait on the lobby like an idiot !! They call you loud by your name as soon as you walk in the door letting everyone inside hears , and that to me is very WRONG and NOT PRIVATE AT ALL !! BANK EMPLOYERTS ARE WOMEN THAT TALKS TOO MUCH WITH EVERYONE THAT WALKS IN ! THEY NEED TO BE MORE PROFESSIONALS AS A BANK ORGANIZATION AND NOT LIKE A PERSONAL FRIEND AT THE BAR !…show more
I use to bank with 53 and eventually ended up working for the call center. I will tell you first hand that they do not keep the customer at the center of everything they do. They push for handle time to quickly get customers off of the phone. Handle time is EVERYTHING to them, the customer is not. The big one I noticed was all customer support agents are on their cell phones while on the phone with customers. Umm how is this not a security breach? All of your personal information is right in front of their face. Social security number, address, date of birth, phone number, CREDIT CARD AND DEBIT CARD NUMBERS, everything. It would be so easy to write down your info and save it in a cell phone and there goes your whole life basically. I know almost all of other banks would not allow this for the safety of the customers but 53 does not care. I wouldn’t trust to bank with them just for this reason.
I’m glad I left when I did as they treat every customer as well as employee as another number and completely replaceable.
I would recommend going to chase, or any other bank besides Fifth Third.…show more
BEWARE! Opened new checking and savings accounts with the promise of $550.00 in bonus money if the balances were maintained for 90 days. We opened the accounts on 8/7/2018. No money was taken out of the accounts since they were opened. Today - 1/8/2019 no bonus money has been deposited into our account. We have called and gone by the bank to find out why and we are always told they will look into it and get back to us - they never do call us back. Was thinking about transferring all our funds to them and banking with them but so glad we did not! We will stay with our current bank which has been wonderful and customer service is always outstanding! I will update this review if we do receive the bonus money but I would not hold you breath.…show more
Fifth third bank is a horrific idea for a business account. I have been in business for over 30 years and made the mistake moving to this bank. As a contractor i had recieved a 2 party check from progressive insirance company in the name of my business and the customer, when i went to deposit the check they said i would need the customer with me to authorize his signature. I called the insurance agency and the marine group and in all there times in business have never heard of this. They suggested to go to a business friendly bank and close out fifth third because they are a joke and that is an understatement ! I will be leaving fifth third in 3 days as they are a disgrace to the business community. NEVER USE FIFTH THIRD BANK I CANNOT STRESS ENOUGH !…show more
Fifth Third has the WORST customer service! my fiancé applied for a loan that ended up being a scam, well instead of Fifth Third having his back and covering all charges & checks, knowing it was fraud, they made him pay for the bad check fee AND closed his account & said he can’t bank with them anymore?!!! way to kick someone when they’re down!! don’t banks have insurance that specifically covers fraud?!! not to mention the customer service over the phone blamed him even though he was the victim!!!! shame on you, Fifth Third!!!! DO NOT BANK HERE!!!!!…show more
Inflexible and highly unethical with banking practices, service, and fees. The are no advantages doing business with this bank that other local branches can't exceed. Every branch has proven unprofessional and impersonal.
Stole money, straight from my account, told me some jargon about a loophole that said I was overdrafted, meanwhile, i never was... they lost an 8 year 7 year customer over 74 dollars.... one of the worst national banks out there. Take your money anywhere but here.... god aweful, and rude customer service.... takes days and days for transactions to clear.... so you never know whats gonna clear your account, and when, inconsistencies on direct deposits, ie... funds never available when they're supposed to be, and absolute lack of atms. And ridiculously low limits on withdrawals from their atms.... i would maybe reccomend them to my worst enemy, but only if i wanted to laugh at his expense!!!…show more
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.