Fifth Third Bank Checking Accounts

I was told online deposits take 2-3 business days to post, but when I deposited a check from USAA I was told a hold was placed that will be released in 2 weeks. Had I known that I would have used USAA savings. I was told there’s nobody in the company that can release the hold. I will definitely close this account and return to USAA.

This bank is an absolute joke. The fees are out of control. I was -$9.18 in my account. I made it positive before 11:59PM (ET), which is the deadline to avoid overdraft fees per the e-mail I received and 5 bank reps.

The next day I was charged $185 in overdraft fees for this -$9.18. Yep, you read that right. The e-mail didn't matter because though I made my account positive through a transfer the money didn't "go through" because it wasn't a cash deposit at their bank or through an ATM. It was pending, not posted. So, Fifth/Third didn't care.

If your account is negative, Fifth Third doesn't charge an overdraft for the single transaction that put you negative- but a total of 5 transactions. I was told that I didn't have enough money to cover all 5 transactions so they charged me a fee for each. Please know I was -9.18 and not a single transaction was less than $18. So they charged each transaction that posted that day a $37 fee though it was only 1 that sent me over.

Here's the kick: my account was positive before all these fees. Fifth/Third doesn't honor emails they send. They don't follow their own processes.

Please close your accounts at this bank. You can also contact the Federal Reserves in regards to this bank. There are several banks that had class action lawsuits against them for the same things Fifth/Third is doing. Make those complaints for yourself and future Fifth/Third bankers.

Very friendly and intelligent staff. They remember your name, and always have someone in the building that can answer your questions (if you have any). Quick to catch identify thieves, and call with check-ins just to see if there is anything they can do to improve their service. Their savings interest is low, and I suppose their overdraft fees are steep, but I’ve only had that once, and they didn’t do it multiple times per day like I’ve seen mentioned. I trust my bank and would highly recommend to anyone interested in making an account.

My experience after losing my husband and becoming a widow has been TERRIBLE!!! I've had to get a LOT of unexpected work done on my home so I've had to use Cashier's Checks. WHY? Because you CHARGE ME FOR REGULAR CHECKS thru my STANDARD CHECKING ACCOUNT so while I've gone for 3 Cashier's checks so far I've been charged $8. So now you're charging me to use MY MONEY??!! I'll be going to another bank soon. Thanks for making losing my husband that much more miserable fifth third I would NEVER RECOMMEND you to anyone!!!

You can't schedule a future payment if it exceeds the current balance. This is inconvenient as there are typically scheduled deposits in advance of the future payment. Also customer service is terrible.

I recently opened a checking and savings account. My personal banker at the branch was fabulous. However, i have tried unsuccessfully for two days in a row to contact customer service. I am on hold for thirty minutes before hanging up. I have not been able to access my account and have no recourse. To say this is the worst customer service i have experienced in quite some time is an understatement