First Bank Checking Accounts

My local branch in Asheboro is excellent! The problem with this bank is their archaic website that is not user friendly, difficult to access info and sporadic with logins. I would only recommend this bank if someone never uses a website.

TERRIBLE web portal. 3rd party vendor manages this third rate site. If you use digital banking, go elsewhere. Difficult to find services, separate logout from the digital site required, impossible on some browsers to download transaction to Excel, confusing and incomplete menus. Customer support comes from third party vendor, not FirstBank. I have moved my 5 accounts to another bank with excellent online experience.

Absolute garbage company that schemes, scams and offers no security or customer service. They get highly offended when caught in their fraudulent practices.
Pending transactions that takes WEEKS to post with erroneous time stamps
They use the same banking portal that the app uses
Your account is so loosely guarded, theyll allow anyone access
It's almost as though Trump and Biden combined economic policies to form this wrecthed wealth extraction tool for that "Hey Hun" of a "bank".

This business does not care about their customers. I have stayed patient but I have had it with this bank. I have been dealing with a fraudulent charge for months and they refuse to credit my account. The customer service is completely unacceptable. I highly do not recommend this bank.

First Bank NC (First Bancorp) is the worst business experience I have ever had as consumer. I would rather go to traffic court or the dmv for my banking than ever deal with this company again. Deceptive business practices abound. After two years of dealing with constant problems with my account, services, and the online portal, including their website crashing, ATM taking my cash deposit but failing to credit my account, getting locked out of my online account, and never being able to get assisitance because they have ZERO customer service available after 4 pm or on weekends, I had had enough. But when I closed out my accounts, even though I was insistent that they check to make sure I had no deposits or bills owed, they failed to inform me of a small outstanding balance on an overdraft protection line of credit. They failed to inform me, but they continued to charge me interest and late fees on the balance. I was not notified until nearly two months after closing the account, by which point the balance had racked up considerable fees and interest. It took nearly another 2 months to resolve the issue with them because I work full time and go to school full time, and they refused to set an appointment to call. Instead, I would have to leave messages, in which I would clearly explain when I was available to answer calls, and without fail they would return my calls outside of those times, when I was in class or at work.

Finally, I had to make multiple trips from where I was living, driving an hour and a half both ways, because the only person who was actually able to help me was a branch manager and it had to be done in person. The folks in the branch are friendly and helpful. The telephone customer service staff are sarcastic and dismissive. Though I frankly don't blame them. They don't set the terrible policies and practices the corporation engages in but they probably have to deal with very angry people all day because of them.

I have been with this bank when it was bank of Asheville. I have been with this bank for 15 years. This bank has never given me a thing. Had to get a car loan from capital one. Bike loan from credit union. And mortgage from BB&T. This bank sucks. All this bank is there for is to hold your money and lend money to the Rich. FIRST BANK after 14 years with you I moved my account to a bank that is they to help customers. FIRST BANK SUCKS

When I left for college, I signed up for my first bank account with First Bancorp. All I can say is BIG MISTAKE!!! Their fees for overdrafting the account are insanely high. Once, my account information was stolen and they took over $200 from me. Those erroneous transactions led to my account being overdrafted several times. The company offered no sympathy, no security, and no help. They simply slapped on more overdraft fees ($35 each time) and told me “there was nothing they could do.” I want a bank that cares. I need a bank where I feel that my money is kept safe and protected. If you’re looking for a bank like that too, I suggest going somewhere else.