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I had First Castle Federal Credit Union around ten years ago. They were my bank for my checking account for the duration of the time I was in Louisiana. My experience with them was very good. I would have given four and a half stars if I could. They were my first experience with a credit union and their disclosures, customer service, and problem resolution were far superior to any of the major banks that I have been a member of. The amount of fees at this credit union was far less than I paid at other banks. They made sure I knew exactly when fees were increasing and what they were for. They would also work with me willingly and very helpfully whenever any problems occurred. It would recommend this bank to anybody in the area in need of a straightforward and honest banking experience.…show more
I have been with First Castle for a little over a year now. I have had nothing but great experiences with them so far. I was attracted to them initially because they offered a $50 bonus for opening an account. The customer service was beyond what I had experienced in the past. During the sign-up process they were sure to go through every detail that I was unsure of and that was a lot since I'm pretty new to the whole process. They made the whole situation rather painless in the end. Since then every time I've gone in I've been treated very well and the service has been above my expectations. Very highly recommended!…show more
First Castle Federal Credit Union is an amazing place. I have been with them since I was in high school. I first went with my parents to get a checking account when I got my first job. The application process was very simple; it couldn't have taken more than 15 minutes. They even gave me fifty dollars! The customer service is also great. Any time I've ever had a problem, whether it be needing assistance transferring money or losing my debit card, the staff has been eager to help. All my problems have been solved in a quick and efficient manner.…show more
When I lived in Louisiana I used First Castle Federal Credit Union. I have to say I wish I could find a credit union that offered the service that First Castle did in my new location up north. I was a member with them for (3) years and my service was outstanding. I had one issue with my checking account where something I ordered went through twice, after calling the company where I ordered; they directed me to my bank and the customer service rep on the other line was very understanding and had the other charge cancelled within minutes. I never felt like I was dealing with incompetent people. I felt they were very intelligent and helpful. I just wish that the lobby at the branch had better hours when I was banking there. It was hard at times to make it to the bank before 5pm on a weekday due to my work schedule. Therefore, I was thankful for their short Saturday hours. I was very glad with the service I received from FCFCU.…show more
My experience with First Castle Federal Credit Union was great. Their application process is very easy to follow and fast. The representatives are helpful and quick to answer any and all of my questions. They are very sincere customer representatives. There are no dubious and outrageous fees, like in any of the “big” banks. There are literally no fees whatsoever for any transactions that I might do. It feels like they actually want my business, and I’m not just another number. I have no complaints: the checking account I opened was easy to set up, and that’s all. I would recommend this Union to my friends.…show more
I have been using this credit union for years now and I have to say I hope I never have to use anybody else for the rest of my life. The customer service is easily the best I've ever encountered with banks and it's nice feeling like they're always being straightforward with me -- I never have to worry about stupid fees or like I may be getting cheated! I've recommended a switch to all of my family and friends, and if you're reading this and looking to switch, I hope you do too! First Castle Federal is hands down the best!…show more
I have a checking account through First Castle Federal Credit Union and I can say I have never been happier. I have such problems with all the fees that big banks charge, a fee for this, a fee for that, etc, etc, etc. It appears that I am paying them to let them be my bank, but not with First Castle Federal Credit Union. They treat me like my business is appreciated, wanted, and needed for them to survive. While I know that this is not completely true, I do like them making me feel that way. I have never, ever had an issue with them with anything. Simple, straightforward and convenient. Exactly the way I want to bank.…show more
When I first started banking years and years ago I had so many issues with the way big banking was run. How impersonal it was, the outrageous fees that seemed to never end, the nickle and diming... it just kept getting worse and worse. I left big banking and never looked back, and joined First Castle Federal credit union. It was a completely different experience. Like night and day. The customer service was fantastic, they actually want to help you. The personal feel of it was great to, you walk in and they know your name and call you by it. No outrageous fees or extra charges for things that should be included free. This is what you get with a top notch credit union, amazing service all around.…show more