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One star means "Bad", but if there was a rating for incompetent and horrible, First Interstate earned it. They bought out IIB in CDA and today was "Welcome to FIB" day. The atm cards finally worked AFTER having to go in person and have a banker figure it out on their computer. Then, after one full hour with her trying to get my online banking to work, I left believing it was fixed. Went to the Super one grocery and tried to check my account on smartphone, and FIB does not recognize my info. After having spent over an hour in the bank to fix it. A clerk at S1 stated her roommate was having terrible issues with the fine ternet and ATM also. I don't have time to fix their banking incompetence, so I am going to a highly regarded Idaho credit union tomorrow. Never had a problem with IIB ..so sad.
I had been using the same bank for 20 yrs and not once had they messed up with my account. I spoke very highly of them, until First Interstate Bank took them over. Within a couple of months of taking over, they messed up on my account three times! I do not trust them! I would never recommend this bank to anyone..
I have held an account at First Interstate Bank since I was a freshman in college in 2006. I chose the bank because they had a branch on my campus, but have since stayed with them because of the great customer service. The tellers are always very friendly and the few times I have had issues with my account they have gone above and beyond to make sure I was satisfied with the resolution. I love their mobile banking app, I can buy something and then check my app minutes later and the purchase has already been posted! The website also offers access to your accounts. It has a very handy tool allowing you to make transfers back and forth between your savings and checking accounts. The only problem is that their branches are only in the Rocky Mountain west, when traveling across the country you will not have access to any of their branches.
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