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I would just like to give a huge shout out to a wonderful lady! Miss Kaderian Hunter, who is a Member Service Specialist at Florida Credit Union located off of 13th street and 39th Ave in the Publix Plaza. I had some discrepancies with my account due to a Direct Deposit error, I had called a few times in advance along with leaving voice messages to set up an appointment with a certain specialist who said they could help me, but after 2 days of getting no response from them, I became frustrated! So I did a same day walk in, with my boss and immediately Miss Kaderian Hunter was in action to get us the help we needed. Kaderian exhibited genuine concern for the situation and went into a plan of action to help resolve the problem. She then sent an email to her boss explaining the error and within 10 minutes my account was back in good standing. Thank you Kaderian Hunter for your professionalism and taking the initiative to go a step further in making sure my problem was solved. You represented your position and your company well. If I have any problems in the future regarding my account I will be back to see you. You saved my day! I wish I could give you more stars but 5 is the highest and you earned every one of them. Thank You! #fcu #KaderianHunter #amazing #professional #satisfiedcustomer…show more
After opening up a Commercial Business account in 2016, I never received a business debit card. In January 2918, I visited the NW 13th Street office and requested a card: 7-10 business days passed, NO CARD. I visited the NW 43rd Steeet office to follow up on the card and was told that someone made an error and I should receive it within 7-10 business days. It's now March 3, 2018 and I still have NO CARD. SO, I visit the office on SW 42ns Street. I was assisted by Ms Nordstrom, Member Svs Specialist. I explained the reason for my visit. First of al, her tone isn't befitting for customer service. I recommend that she attend some comprehensive course of how to talk to customers and listening skills. Unfortunately, I still do not have a "business debit card" to my account, I really appreciate how Mr Weil listened attentively to my concerns regarding my request for a debit card. Hopefully, it will make it to my PO BOX soon. #customerservicematters…show more
I applied on line to open an account with them. The application wasnt bad, but funding the account on line was a joke. Took forever. Apparently they never attmpted to run my card to fund the account. I call my card company and there was necer an attempt on the date they told me they did. I hate being lied to. But having a branh close to my home is nice.
I couldn't imagine banking anywhere else, I refuse to use any of the big banks so when I searched out a credit union I found a gem. The branch is always clean and the employees are always friendly and polite, I have yet to have an issue in 5 years of banking with them. If you live anywhere near a branch even if its out of your way its the best option because its customer owned so the focus is about service not profit.…show more
I love the Florida Credit Union for many, many reasons. They have branches very conveniently located around my home (I think there may be 3 of them within 10 miles of my home.) The branch I use is a mere mile away. They provide me with free checking with no minimum balance (can you beat that?) I used to bank with the big banks and found them to be very impersonal and they charged for any or all services regardless of my membership status. I've obtained my home mortgage through the Florida Credit Union and have savings accounts for myself and family members. It's very convenient to review all my financial information using Florida Credit Union's on-line banking. They do things right. Thank you, FCU!…show more
The Florida Credit Union is a great local business to do business with. They offer the full range of services you'd expect from a credit union, without all the hassle and fees forced on you by the big banks. There are just the right number of ATMs and online services to make this Credit Union a worth-while company to stick with, and I recommend it!
I have always had great experiences with Florida Credit Union. My family has banked with them for quite a few years and have always had wonderful customer service, and every time I have gone into a branch, the people there are friendly and very willing to help answer any questions that I had. I never feel rushed. I love that they do not charge a ton of different fees, especially just one to have a checking account. I have run into that at other banks, and no fees is just awesome! The only thing that I wish, if I were to change something, is that I wish there were more branches further south into the Belleview/Villages area. That would be much closer to home. But they are worth the drive, so it is alright!…show more
I joined Florida Credit Union after looking for a bank near my new place (I recently moved) and so far I love it! I was able to apply online for a checking and a savings account. I had no issues and the application was easy.
I haven't run into problems at all, but I have had numerous questions, and the customer service people, and the tellers at my local location have been so helpful and nice! I'm glad I picked this credit union.
The disclosures are very clear, and I understand all the fees and charges and how to handle issues.…show more
I joined in 1999 , I have used it for car loans, first and second mortgages, rental property loans, a signature loan, savings, money market and checking, and easy, convenient online bill-pay service. Great rates and very friendly, personal service. Anyone can join now. Florida Credit Union has offered automatic payroll advances to members who have direct deposit of state paychecks that's a lifeline for many members, and a great way to build membership but so far so good. Great service and the people I've talked with have been very well informed. Much better than my previous bank. I would give them a MINUS five stars only because the online banking site is a little confusing and sometimes they have a lot of server updates, so if you do online banking a lot this is not the bank for you. Other than that its great!…show more
I have used Florida Credit Union for the past two years, almost. I chose this bank because it was the one that my dad had used for quite a while. It definitely has its pros and cons. I like that the people are all nice, and I like having the ability to use an ATM at any Publix. It's convenient when I'm out of town and don't know where the nearest branch is. But I have had some issues in the past with my account balance showing changes that I didn't make to it. The bank was very nice about correcting the mistakes, but it took time. Overall, this is a nice bank, but I don't know if I'd recommend it.…show more