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I signed up for my first checking account at Franklin Trust Federal Credit Union. I've been happy with my choice ever since. I'd managed to survive just fine without one until I was 26 and then I discovered Ebay. I needed an account to link up with PayPal. This worked perfectly for my needs at the time and still does to this day. My casual buying and selling on Ebay turned in to a fully fledged business and I've used FTFCU for each and every step of the process that I could. They always do wonderfully for me and I recommend them to others all the time. I couldn't be where I am today without them!…show more
I went to Franklin Trust Federal Credit Union quite some time ago to set up a checking account when my work place started a mandatory direct deposit paycheck plan. I don't trust banks, but still needed to get paid. I was in a rough spot and I was unhappy with the whole situation to begin with. A friend of mine suggested that I try FTFCU and see if they could help me. Luckily, they could. The process was simple and the people there were able to answer my questions. Not trusting banks, I wanted to be sure that I knew exactly what I was getting myself in to with a credit union too. They were patient and answered all of my questions without pressuring me to make a decision too quickly. I've been happy with my decision so far.…show more
The Franklin Trust Federal Credit Union was my first experience using a credit union as opposed to a large national bank. I had been transferred with my job, and the bank I had been using for many years didn't have any branch locations in my new city. My first week at my new job, I was chatting with one of my co-workers and she happened to mention how much she liked and enjoyed her time using the Franking Trust Credit Union and suggested that I check them out since I was looking for a new bank. So the next day, on my lunch break, I went to the credit union to check it out for myself. On first impression, I was very impressed! Unlike the typical large national banks, when I walked in, I was treated not like a normal customer but more like a friend, someone that had been using this credit union for years already! I was pretty much sold from that moment on, and the rest of the discussions about the services and accounts were mere formalities. I had already decided that this would be my new banking location. It’s been many months since, and I’m happy to say that things are just fine and the transition between my old bank to this credit union was smooth and simple!!!!…show more
After being disenfranchised by big corporate-run banks, I was discouraged from trusting anyone else to handle my money. However, after coming across Franklin Trust Federal Credit Union, that all changed. This is an establishment that aims to provide the best service possible and works with the customer on every level to make sure that they are satisfied. I do all of my primary banking here and the customer service is fantastic. The application process was very simple and they don't have any hidden fees that sneak up on you. I highly recommend this establishment for those who are tired of all of the corporate mess and big-wigs trying to get the most money out of you that they can.…show more
We went to Franklin Trust Federal Credit Union to assist my elderly mother with her banking needs. It truly was indeed one of the best choices we ever made for her. We had moved her to be close to us, and she was very hesitant about going to a new credit union, as she had been with original one in Texas for 35 years. One of my friends recommended it to us when she found out that we were looking for a credit union. We were immediately greeted by a woman who took us in right away, and helped us through the entire process. We wanted my mother to feel comfortable, and she immediately felt at ease. She ended up opening a Money Market and a Checking, and they also were able to assist with estate planning. We have been and continue to be impressed with their customer service, and my mother even took out a small loan for some home improvements in her condo. The whole process was made very simple, and they kept us informed every step of the way. Both myself and my family strongly recommend FTFCU for everyone.…show more
Growing up my family always used the normal big banks to do business with. They were always impersonal and just sort of business as usual in their practice. As I grew up and became an adult and started doing banking of my own, I noticed I just wasn't satisfied with the level of service I was receiving from these types of banks. High fees, horrible customer service, nickle and diming me for every penny they can get, fees to use the debit card, fees fees fees...
Eventually a friend of mine told me about his banking experience with a credit union, I hadn't even heard of them before. I decided to give it a shot and joined Franklin Trust Federal Credit Union. I couldn't have made a better decision. It was like night and day, the level of customer service was amazing, I was treated like a real person. They actually call me by my name now. There were no ridiculous fees and everything just works great. I've had no problems with them whatsoever. I will never go back to big banking again.…show more
I was with a bank before this one and I wouldn't name which bank. There were lots of difficulties I faced there including rude tellers, the fees, unable to help you. There was this guy at work who told me about this credit union and I decided to join it and before you knew it I found more people who were with this company and I felt safe and secure. If I should describe them in one word that is "amazing". Their fees are reasonable, they are always happy to help you, they know me by name and what more can I ask for?
Unfortunately, I can't say that about the corporate bank I was with.…show more