Frost Bank Checking Accounts

Staff kind and knowledgeable. Seem to be running that scam that Wells Fargo got in trouble for. Namely, if one has 10,000 in savings and the check you wrote for $50 on your regular account that only had $49 bounces your out lots of money
Then $35 dollars is charged to your account which pulls it down to $14 so that you have even less to pay the nect checks coming in

No email to tell you to transfer money they already have in your savings. Its like they forget about the $10 in savings. Excuse the type errors as I cannot see the screen

I've banked with them 30+ years. Today they refused to notarize a routine legal doc citing their "policies ". Just another bank run by lawyers who has forgotten customer service.

FROST BANK approved a fake US FEDERAL Check which I have a copy of! now they have me blacklisted wanting me to pay the money back to bank! I never spent the money! they will never be able to show I spent that money 4,126! I am a 71 widow US Citizen. SUING FOR DAMAGES AND MY REPUTATION RUINED BY THIS CAN'T GET A LOAN NOTHING BECAUSE THEY DIDN'T DO THEIR JOB CORRECTLY. THIS IS ABUSE TO HARM FINANCIALLY AND MENTAL STRESS! WANT THIS TAKEN OFF MY CREDIT REPORT IMMEDIATELY HAD ENOUGH! I HAVE THE COPY OF CHECK FRONT AND BACK TO PROVE THIS! DON'T TRUST FROST BANK LIARS IN MY OPINION

Best bank ever had. Never had any issues. Customer service is among the best and they are located in San Antonio. Only downside is that they offer no credit card

Best customer service in banking..(And ive unfortunately spent ALOT of time with all the other major banks customer services) .you get a Texan on the phone when you call and everyone ive ever reached UNDERSTOOD and took care of my problems...the ladies at the plano branch walked me thru a proccess on my new account with patience.

I loved this bank until Covid 19 hit. I was released from my job march 17, had to wait until May to start getting checks from the horrible Texas Unemployment web page. My account was closed May 8th with no formal letter. They are the only bank that I know of closing accounts during the covid issue. I did move to another city in TX with my mail forwarded. Today June 4th I see they pulled the over balance for the account from my savings with no call, email, or hard copy saying they will do so. When I called it to ask why this was done without informing me, I was told that’s another department and I would have to call back then hung up on me. I will be speaking with the FDIC about this, and will be closing my business account and savings. Don’t trust them, they will clean you out and care less that you are in dire need of every penny you have while being set back by national disaster.

This bank is the worst bank to deal with , poor customer relations on the phone and in branches. Noting but problems with purchases and constantly having to be on the phone with customer service. This bank should be closed down for good for unsatisfactory in all categories!!!

Best bank in the world when u have a problem they fix it Excellent customer service I never had a problem with them I will never go anywhere else thank frost bank

I was in love with frost bank because they always have been quick to help with any problem, and the app was so easy to use.. if not understanding.
However they have switch to another app as of late and it’s impossible to get an order to the charges nor in which order the charge was made. I’m sure it’s to get you to over draft, or if not to drive you to get another bank. Myself I’m leaving unless s