GO2bank Checking Accounts

They are flat out crooks. I placed a trace on my missing stimulus with The IRS I received the 5 page report back showing me it went to this Greendot at this banks address. This horrible bank Bonneville and GO2bank is owned by Green dot. The company preys on America’s lower and middle income citizens not just with its predatory fees but also they are stealing American citizens stimulus checks and keeping them. They all refuse to help blaming the other company not telling you they are all the same. Greendot blamed Bonnevlie bank, Bonnevile blamed STPG their clearing house also owned by Green dot.

Will for whatever reason lock my card everytime my car payment is scheduled to come out. Would get direct depo. On one day and it would stay pending until I use the card then charge me the overdraft fee. You can not hold my money hostage until I pay more money. I had also referred a friend to them when I first started the accout. Was told we would both get $50 as long as he set up a qualifying direct deposit. Once he was done with all that he called to ask about the $50 and was told they would look into it. 1year later still no $50. The last bank that did this to me ended up in a class action lawsuit for making people account go into the negative so they could charge the $15 overdraft fee for every transaction.

Should be No stars for now!!!!!
Activate a purchased card and within 2 days already a $5 monthly service charge!!!!!! Then they get you to set up direct deposit and tell you your chipped permanent card will arrive within 7 days. You get your card and it's a different account number WTH!!! Why even allow a temp card to be set up for direct deposit when you're going to have to change everything a week later. You call to get info and let them know how much of an inconvenience this is and they hang up on you.

If I could give zero stars I would when I opened the account I transfered money to this account and I have a Po Box that my mail goes to and they dont accept Po Boxes so I had to close the account and I had to have them issue me a check I do not recommend this bank to any one and I asked them if they can waive the monthly service charge since I never got my card they said they can't do it I have had serveral bank account and not a one has refused to waive the monthly service charge they usually do it as a one time curtosey but they didn't. "Beware"this bank is a real bad bank Do not open any accounts here.

Everytime I am issued a refund they hold my money for more than a week. This is unexceptionable . I do not have that kind of money to just have amounts like 150 just held up. The customer service is horrible ?

Transferring money from another bank....
Takes 3 business days to post. So if you need your funds immediately forget it. I got hung up on. The manager I spoke to had no Idea what her job was. So disappointed in this experience. Closing my account for sure!

If I could give minus stars I would give them minus 10. This us the absolute worst bank I have ever dealt with, including customer service reps and their online app. The app constantly locks me out of access to my account info. I disputed a transaction on the 6th of March and its now the 25th of March for $124.98. I disputed it over the phone. I have asked numerous times for an update and they totally ignore me. I have asked for a provisional credit and again I am ignored. Yesterday I did an online chat asking for an update and the rep told me they are waiting for a letter from me. I am so livid. This is the first I was told that in addition to filing a dispute over the phone you are required to also write and send them through the mail a letter of dispute. I cannot accept this and I am going to the BBB on Monday and filing a complaint.

If you are thinking about opening an account with them...DO NOT. YOU WILL BE SORRY. THEY WILL STEAL YOUR MONEY.

Worst bank ever still waiting in my refund check been over 4 weeks sense I close my account scam over seas operators can’t speak English contact bbc federal bureau made a complaint next is a lost sue already got 100 people on board

If I could do zero stats I would absolutely horrible been lied to about documents get hung up on by supervisors absolutely horrible I'm calling the VA now to do a stop pmt immediately

O stars! I tried loading 2 of my green dot cards and they both said not accepted after a year of using and other at 6 months. Bought new go-cart loaded 300,went to activate and says invalid number. Got the app entered new card activation. Says it didn't match my records. I just bought it. There is no record. Called CS again and again. Robot just says they are having technical difficulties please try your call again later. Over and over. Called other numbers and got through to person explained my situation they said okkkaaayyyy sorry sir... ur card needs to be activated. I went on web site card not recognized. Called back same run around. They said try to go to store for refund. Went to store and their system doesn't let them. Called back got. Got to refund department. Gave them card number said it did not come up I need to activate explained and explained. Call suddenly drops. And not the first time. Called back . Same crap to start over. Called back Got to refund division. They said once they receive the money they would refund me and need to ask identification. How??? It doesn't show up in their system. And I can't activate it. Very disappointing!!! I'm out 302.95 plus my countless hours. This bank should be investigated and file lawsuit. Don't trust this bank.. Hopefully Justice will be concluded .