Did not reach out to customers before they switched from Gobank to Go2bank. Credits from retailers are subtracted from the account instead of added, they insist your account is negative when this happens charging an overdraft fee. Latest issue is that they won't show ALL the transaction history for May, now they are insisting my account has been negative for months when it has never been and they won't even show me what transactions caused it to go negative. When you call they direct you to a call center that has 0 knowledgeable people on the staff ,the lack of a physical branch makes them believe they can act shadey. I will be reaching out to the FDIC and Visa.
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Product: GO2bank Checking
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Stacey Segerman @SASegerman
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1 Star Rating
This Bank is nothing but a Joke. If there's an issue with a transaction they lock you totally out of your account, your debit card is invalid which makes it impossible for you to call customer service for help. You send email after email trying to get access to your own money they don't answer. You have to send proof of who you are over and over even though they have all of that. When you finally do talk with a representative they are RUDE and don't care what your situation is they just tell you to send in proof of who you are AGAIN before anything can be done. In the meantime you still don't have access to your own money you can't buy food and your bills are late getting paid all because this bank withholds your own money from you. DON'T OPEN ANY KIND OF ACCOUNT WITH THIS BANK if you like having access to your money.
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Product: GO2bank Checking
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Michael King @Kingpancho427
What was the number that u used to reach a representative
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Mackenzieaustin598 @Mackenzieaustin598
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1 Star Rating
This card Is a scam. I paid for a hotel when u checked in a deposit for 280 was required. I went to walgreens to add more money to my card and the money was supposed to be return after 72hours. My money was not returned and the supervisor said the money was never taken. So where did the money go . Now I have to contact bbb
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Product: GO2bank Checking
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myaw7095 @myaw7095
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1 Star Rating
Worst bank ever I've used there "free" ATMs well they are NOT FREE they charge almost 7 dollars every single time I'm withdrawing my funds and they can have fun ? cuz I refuse nope I'll be forgetting go2 bank
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Product: GO2bank Checking
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campobecky @campobecky
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1 Star Rating
They rip you off. Constant fees for every transaction. DO NOT USE. $3.00 for every atm or drive 140 miles to use one of there atms. $5.00 a month fee for having account and $1.50 for each transaction
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Product: GO2bank Checking
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Rodriguezelvi12 @Rodriguezelvi12
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1 Star Rating
Someone let me $1,000 to get my car out of the police impound everyday that the car is in there they charge me $60 when I went to pay for the impound they froze my debit card without my permission now they're telling me I have to wait 10 days to get my money back I use my car for work now I can't work until I get the money back from them at the end this is going to cost me $780 because them plus they owe me $120 from another time and they haven't gave me the money people don't use this card
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Product: GO2bank Checking
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dawngiurbino329 @dawngiurbino329
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1 Star Rating
This is my first time with this bank and I am having trouble trying to find a way to get all my money out of the account. I did a chat with one of the representatives and before I could screenshot the conversation the chat got closed and everything was deleted. I just want to get my money out of the account and then close it and maybe have to do a dispute not sure yet until I look at the account
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Product: GO2bank Checking
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Lois @loisebordner
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1 Star Rating
Had money taken from my account 2 times. In January had $553.35 taken. Money was sent to WorldRemit for small transactions. Got that money back. In February, money was taken from my checking again. Is was for $570.00 to Rewards Marketplace for Nintendo. They used egift cards. Had to fill out a Dispute paperwork each time. The Dispute made for February, they are not returning the money. Because the purchase was made with egift cards. There went my Pension check. They didn't care one bit. Kept saying so sorry. Filed a police report with my local police department. He told me they might have to get the FBI involved in this case. Hope they shut them down. I think someone that works at Go2Bank stole my money. Lois Bordner
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Product: GO2bank Checking
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bw19231 @bw19231
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1 Star Rating
This bank sucks , for one they sent me barcode for $500 to scan at walmart , greendot stoped my trans and kept my money , now im homeless due to some one stealing my money . 3weeks later and im still out $500 of my own money , and they cant even tell me where my $500 is
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Product: GO2bank Checking
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Lois @loisebordner
I had my money stolen from account in January, got the money back and also in February. Did not get the money back. They are crooks.
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slycatmom66 @slycatmom66
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1 Star Rating
This bank is Horrible and yes they are slick liars!! Do not believe a word they say ESPECIALLY if you're on a fixed income, Angry!
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Product: GO2bank Checking
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