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When I moved in from out of state, I wanted to have a bank/credit union that was close by because I prefer to do most of my banking in person. Shell Community is 5 minutes from my house, so I chose them as my new credit union. My first trip in was great, I was greeted at the door, met with a personal banker immediately, she was very friendly and helpful in getting my accounts set up. Since then however, I've had a very difficult time getting responses to my calls and emails. The customer service in the bank has also not been the same. The lines are usually very long and they don't do anything to speed up the process or apologize for the delays. Their products are standard, there is nothing new or innovative (not that I need those types of banking products). They have decent interest rates on loans and savings/checking accounts. All in all, I haven't been very impressed with Shell.…show more
This is a great credit union and since they are my neighbor I was lucky to use their service. The staff was amazing and they help their customers. When I first opened an account they charged me some fees and I called them confused but they were able to sort it out and told me that they charged it by mistake. They returned the amount they charged me within a week so it was all good. Only problem with them is they don't return your email right away. It took them week to reply to my email and when I go to their office lines are extremely long and sometime you have to wait for 20-30 minutes in line before you talk to customer representative.
They are really great and my suggestion to them is become little more oriented.…show more