New York Community Bank Checking Accounts

DONT CALL THEM UNLESS YOU HAVE ALL DAY,! They make you hold on for hours. They. Do not mail monthly statements, after asking them 7 times. My pass word isNO GOOD after using it for over 10 years. Can’t change it as I can’t get to talk to anyone as my number is not on file.

cant log into mobile app, and when I call customer service they hang up on you after holding for almost 15 min. don't ever use them

Absolutely terrible customer service and experience! I was with this bank for over 10 years and decided to free myself of this nightmare! They decided to randomly cancel my debit card because of their security issues. So here I am with no debit card in the middle of a pandemic where there are places not taking cash due to coin shortage and spread of virus. I called them rep trying to get a new debit card as I was not able to have one mailed to me due to my living circumstances. They had no solution for me. The nearest branch was 3 hours or more away. I had reps hang up on me and lie about getting a manager to me. Just because these people are working from home, they are allowed to hang up on you? The solution? Opened a pnc account with debit card handed to me o on the spot and transferred all of my money out of this place and moved on. You just lost a customer of over 10 years. Try again...

We had to pay a life insurance bill. My husband has a money market account. He had to have the routing number. He did have the actual account number but needed the routing number to pay the bill. He called the branch at 3300 Warren Cleveland, Ohio 44111. They would not give it to him even though he was willing to give his social security number, mother's maiden name, our current address and phone number. We were unable to pay that life insurance bill and the life insurance is due this week. We'll have to pay the bill by another way. I hope we can pay it before our life insurance policy has a lapse. If something were to happen to my husband I would be unable to collect the funds. This was a liquid account there shouldn't have been a problem to access it. We have been long time customers. We are closing out our savings accounts with them and going to a different bank.

This bank really is just universally bad. They forgot to mention that simply using my debit card incurs a $1.50 charge, so I racked up over $500 in hidden fees over a year and a half. There are very few in network ATMs, the bank is open at inconvenient hours and their website is straight from the 90s and rarely works. Each visit to the bank takes minimum 45 minutes. Oh this place is so miserable.

I have been a New York Community Bank customer for over 7 year and during that time I have never encountered any problem with their service.

I especially like the fact that New York Community Bank has no monthly fees for checking account customers and there is no minimum balance required. This is especially significant since most of the larger commercial banks in New York City impose fees on their checking amounts or require customers to keep a high balance in their accounts at all times, or else face monthly checking account fees.

I never encountered any problems with electronic deposits made to my New York Community Bank checking account. I pay most of my bills online and I have not had any problems with online banking.

Going to a New York Community Bank branch is also a great experience. Line and wait times are always short even during lunch hour. Rarely have I waited more than three minutes to see a teller. Their tellers generally are cheerful and helpful, plus the branches are open on Saturday. Prior to banking with New York Community Bank, I was banking with a large commercial bank in New York City where I generally had to wait on line 30 minutes or more during lunch hour. Some of my friends have also told me that some of the large New York City commercial banks are even charging customers a fee just to see a branch teller.

I have been with New York Community bank for over 20 years. I have been with them since they were Columbia Federal Savings. They are a local bank, with a local flavor. I live on Long Island, and was severely affected by hurricane Sandy. I needed to get some checks endorsed and deposited so I could start on my repairs. The folks at New York Community Bank were not only cooperative, but very sympathetic to my plight. I went into the bank in trepidation, and by the time I was finished with the rep I was more at ease, and able to go ahead with some of my repairs. I was very pleased with my experience, and will continue to bank at New York Community.

This bank was originally called Richmond County Savings bank, in Staten Island, NY. I have been using it since I was old enough to open my own account. Back then, finding locations was difficult; now that it's expanded into the New York Community Bank, I am able to find these all over, even in the grocery store. I have never had a problem with this bank, and I can honestly say I trust them with my money. They gave me the option of using a student checking account, which means I don't get hit with monthly fees and I don't need to keep a certain amount in my account. Being a college student, this is a huge plus for me. I do have several other banks, but the New York Community Bank is the one I trust most for my checking account needs. I would highly recommend!