OneWest Bank Checking Accounts

LOSERS. Wendell. Shanice. Salvatore. Jennifer. I chose this bank for an escrow closing last spring. I opened my account with a $200,000 deposit and they were suspicious of me from the beginning. Yes folks, women are successful and have their money these days. It is 2019. After 7 months of almost laughable exchanges they closed my account without any explanation. I will go to a real bank from now on.

I live in Santa Monica and from my past experience, there are several banks that I am not fond of. I research online checking accounts and found Onewest. There is one on my way to work, so I looked into their services. They offered the convenience of being able to deposit my checks on my phone app.
The account opening process was easy, and is done completely from my home. My only issue is that the phone app works great, but the deposit section of the app hasn't worked great since I opened my account. Therefore, I have to travel to the next town over to deposit any checks. Apart from this, there is everything you would expect a checking account to be, including their interest rates that are competitive with industry standards 0.7% promotional rate. Onewest has good customer service, but doesn't seem to put themselves out there as an industry leader in this category.

Though one time I had a problem with one of the tellers, but the manager resolved the issue about late fee. Another negative is when you use the bill pay online it sends a check not a debit card payment or anything convenient like that.

I have had a wonderful experience with OneWest Bank as a first-time customer. They are quick to respond to my inquiries and the staff is very friendly. Because it is a newer bank, their locations are not always in the most convenient places. However, I like having an account with them because they recognize me by name at the local branches and I feel like my business is valued. I have been a customer of larger banks and I never felt like I was valuable as a customer. There are pros and cons to having an account at a smaller bank, but overall at OneWest I have had a positive experience and look forward to banking there for many years.