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I’ve been a member with this bank from Eastern days and yes the general service nose dived for the personal services but the business services seemed to stay consistent until now. Now everything is horrible. I used my business visa debit card Nov. 2017 to buy building materials without a problem. Now in 2018 I need to get clearance to spend MY money! No matter the amount every commercial transaction was declined. FYI they said Home Depot and Mercedes Benz are fraud alert accounts. I think those companies should sue for slander.
The sad part is they don’t care about member retention especially members for 20+ years. Nothing has improved and it has gotten progressively worse. I have never seen a company deliberately sabotage its own business.
Bottomline is I have to find another credit union. If anyone has any recommendations for South Florida please post it.…show more
I have had no problems with Space Coast CC. They make a conscientious effort to assure every transaction goes well. They are obviously trying their best to be a great bank for our communty. I thank them for getting all lobby lines running swiftly and smoothly! ?
Terrible the customer service is a joke they make mistakes and is not they don’t want to answer for that they send my direct deposit to the wrong bank account i can’t pay my rent because of that and they Lie people don’t bank with this bank is the worst
Terrible!!!!!!! Horrible customer service!!! My card has been shut off multiple times twice stranding me because they thought buying gasoline on a trip was suspicious. Also don't try to use your debit card more than 14 times in a day (shut off twice for this too) 1 time at Disney with my kids, onetime on a date with my fiance. You call because you are at Disney on a Sunday and they say you will have to call back Monday. Go elsewhere and save yourself a headache!!…show more
My mother-in-law recently passed away and has a Space Coast account, In her last will and testament it lists a personal representative and power of attorney, Space Coast is causing her funds in her account to go into probate when they have everything they need to release the funds to the family, we are trying to use the funds as her funeral expenses but because Space Coast is spine less and greedy we will end up going in debt over their greed. I would never use this Credit Union due to their unprofessionalism and lack of caring about anything but lining their own pockets, our next step will be consumer affairs and the BBB.…show more
I have been a member with Space Coast Credit Union for years now and I have nothing but positive experiences with them. They have always treated me well and I never had any problems with them. One time my debit card information was stolen and used to make unauthorized purchases. Well after one phone call they took care of that, sent me a new card and reversed the charges immediately. Their great customer service, and no crazy fees like most other banks have make them a fantastic credit union to do business with.…show more
I opened my checking account with Space Coast Credit Union about six years ago and I am happy with the service they offer. Their customer service is also excellent as well. Whenever I have had a question or issue, I simply call them and they clarify my confusions. I usually make my deposits inside the bank and the tellers are always nice and helpful. The only serious issue I had was when I considered using them for a car loan but I ended up going elsewhere, although they did not offer great rates.Other than that issue, everything is great with them.…show more
I've had Space Coast Credit Union for a few years now and I've always been impressed with the quality of service. All of my friends and family use SCCU, so word of mouth is what brought me to them. SCCU is definitely the best community bank not just for Brevard County, but all of Central Florida.
Pros: Convenient ATM locations (inside stores, including Walmart, and also randomly placed standalone ATMs throughout cities), friendly customer service which always resolves issues promptly, and free checking with no hidden fees.
Cons: Only 1 con for me, and that is the fact that SCCU only allows me to withdraw $200 a day maximum from ATMs.
All in all I really feel as if Space Coast Credit Union is there to help you, not just make money off of you.…show more
CUSTOMER SERVICE IS FANTASTIC! I go all up and down the East coast of Florida and this is the most prominent that I have seen in all places. My husband and I have accounts at other banks, but we mostly use this bank because people are properly trained at each branch and they are all so friendly. All we have to do is use our debit card fives times a month and no monthly maintenance fee! We have no problem doing that and I'm sure most people don't.…show more
I recently switched from Dade county federal credit union to Space coast because my spouse was wanting to join this credit union and we receive benefits if we both have it. To get the most benefits Space coast combines all the activity and balances for both my spouse and me. I qualify if I use my debit card or checking account to pay for things five or more times a month which is no big deal because of course I use it more than that. Some benefits include free or discounted services and better loan rates. The people at the branch are nice however i never really need to go in because I do everything online or on the phone. I wouldn't hesitate to recommend this credit union to anyone.…show more