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Susquehanna is one of the few brick and mortar banks that still have free checking -- probably their best feature. Customer service in the branches is also excellent, very friendly and helpful. However, their online banking system is archaic and online bill pay is not always reliable. But if you need a bank with an actual branch, this is a good choice for one with no fees.
I had a terrible experience with Susquehanna, I was in the process of moving from NJ to Ohio and on the turnpike in the middle of the night when they cancelled my debit card due to a limit on the number of days on a temporary card. Stuck on the turnpike with a moving truck and no access to the money in my account for gas I was told by their customer service that I could do nothing about it until the next morning in branch. The nearest branch office was more than an hour drive from where I was. I was stranded, money in my acount and dealing with uncaring service reps. Overall a very poor experience which I decided to close my account for. I don't recommend Susquehanna at all.