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Worst bank ever... they fool you with protection plans that charge more and protect less! They could reverse a $37 overdraft charge, but won't reverse $10 fee even when it is due to their own app mistake because you signed an agreement! Losing a good old customer with a high turnover account over $10 dispute! Well done customer support!! IT IS A MATTER OF PRINCIPLE NOT THE TEN BUCKS! Definitely taking my business elsewhere!
I am new to tcf bank and have read some very poor reviews. Well let me be one to say I bank at TCF on Signal Butte in Mesa AZ and they are great people working there. They are very professional and pleasant. I give them a thumbs up.
Tcf bank is awful!! DO NOT DO NOT DO NOT DO NOT Bank with TCF Bank!!!!
Please see somw of the issues I've encountered. Again, these are just sokme and not all. See below:
No access to a manager. Was told a manager would follow-up, no manager has or ever did follow up.
Reps and leads avoiding my questions and requests. They wasted over 30 mins of my time. Not respecting my time and making it completely inconvenient for me. They completely avoided my question qnd redused to transfer me to a manager to file my complaint.
Horrible service/services offered are not available.
I have not received my new TCF bank card in over 1 month. I called to report this 6 times already, and still have not heard back about my card whereabout. The only thing I am getying is excuses. Ridiculous. Rep told me it would take 1-2...then 2-4...days for my card to arrive. It is now past 4 days and it still has not arrived. Again, ridiculous!
Worst month of banking imaginable. Poor customer service while opening account in branch due to reps passing me off three times. They had to call me afterwards clarify personal information. Debit card marked 'potentially compromised' two days after opening my account. I received new card with no explaination and no pin number. I assumed it was due to the mix up when i opened my account. I didn't find out until unauthorized charge appeared. Supervisor sitting in call center was not reassuring either nor empathetic. Closing my account. Thanks for the $250 promotional fee though!…show more
I absolutely hate having the tcf app. It is probably the worst app i have on my phone. Today is friday at 7am, im about to head off to work and i like to check my account balance, well today tcf decided to do some type of bullshit update where i cant even log in to see my own money. No heads up, no nothing! Who wants to put money somewhere and not be able to check on it when they want. Tcf bank and the app are just shitty quality. The app seriously needs some professional help. I will be moving my money to a new bank…show more
Customer Service reps are very nice, well trained but... this bank engages in delayed posting of deposits, manipulates check/ debit and deposits posting dates to create fees. I have entered the bank with my account balance on my phone, and have the teller give me different information. I have made deposits on a Friday, online it shows my balance including my Friday deposit - only to get charged an overdraft fees for all weekend transactions as my Friday deposit was delayed until Monday. I can go online and get a "running balance" showing I had NO overdrafts and then get charged of $148...due to delayed posting! What is this? Banks are now reporting their biggest money maker is FEES, not loan interest, what manipulation, this needs to be looked into.…show more
I HATE TO GIVE THEM 1 STAR BUT I CANT LEAVE A REVIEW WITHOUT DOING SO. TCF is a rip off and only out to take your money. I overdrafted and put the money back into the account before 10 pm the same day(which my account allows) and these scam artists say it wasn’t processed until 3 days later and charged me 4 overdraft fees 37 each. SPOKE TO ONE OF THE MANAGERS AND HE WAS VERY RUDE AND NASTY WITH ME WOW!CHASE WILL FOREVER BE THE BETTER BANK.…show more
TCF is a worst bank ever. They cheat customers to making money on the fees. They don't reflect correctly transactions on the account and then charge a fee, which is 37 dollars. they don't inform customers about transactions intentionally just to charge them. Terrible bank ever.
TCF Bank in Jewel on Arlington Heights and Rand Rd. Is the worst very bad Customer Service. Her name is (Azalea) she is not friendly & not helpful don’t want to do her job with the public, look out for her.
Their Glenview, IL jewel Osco branch was terrible - rude, no basic knowledge. I got a promotion mail and went there once and would never want to return. I dealt with many banks over 20 years and this is by far the worst.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.