Truist Checking Accounts

I used to bank with Suntrust, before Truist bought them out. Suntrust was great. I cannot tell you how horrible Truist is, but a brief summary: (1) Customer service is horrible. They closed a number of Suntrust branches and reduced staffing. The staff at Truist are over-worked, and clearly very unhappy. I saw one Truist staff left Truist and started working at Whole Foods; (2) Their fees and costs have gone up substantially; (3) Their website is difficult to navigate; (4) They are very slow to respond to messages on their website, or don't answer; (5) Even the color they promote (dark purple) as part of their symbol is silly and dysfunctional, it makes reading on the website more difficult. One of the worst businesses with which I have ever had the misfortune to be involved.

I have had nothing but the worst experience with this company. I have been racially profiled when going through the drive thru, they would not even wait on us at first. All types of crazy fees then when you call you can never get anyone on the phone from local branch. Then one day I had the absolute pleasure of speaking to Ms. Shelly from Texas! I whole heartedly think the company should be trained by this beautiful soul! She is as so kind and caring and helpful! If I could only deal with her I may consider staying with this bank.. She is the best! After the call was over I felt as those I had a new friend! Thanks again from Jackie and Charles

.87 cents , I repeat .87 cents. I've been a customer for 9 years and a couple times a year it seems that I have to call in to speak with an agent in reference to either unusually late posted transactions to actually being double billed for a couple Amazon transactions. The automated system for tracking transactions are a joke and it appears the the system is designed to be misleading to keep you confused because they are 5-7 days behind and online banking should be criminal. Either the system is down , won't accept my password or just a blank screen. I'm 70 years old , disable with three joint replacements in 3 years and can't run to the bank every time this happens. I thought that this bank would forgive any overdrawn amount less than $5.00 , but I was assessed $36.00 for being over $.87 cents last week and after speaking to 2 agents and finally a customer service manager, I was told for the third time , being over is over no matter the amount. Can't wait till the first of the month to find me a new bank that treat's customers the way they'd like to be treated. $.87 cents. I repeat $.87 cents. Shameful.

Truist Bank stole the entire balance of our checking account after facilitating fraud. They lied about the fraud, and threatened us with being black balled in the banking community. We wrote two certified letters to customer service requesting explanations and they refused to respond. The customer service folks are arrogant and dismissive. Truist Bank is a criminal enterprise. Do your homework. Google their corruption, thousands of BBB complaints, 1.5 of 5 score. It's bad. Do yourself a favor and run from this bank before you become a victim.

Truist our relationship ends here. I’ve been a loyal member since you were CCB be in 2000 and before you transitioned to SunTrust, and now to Truist. I am so dissatisfied and frustrated with the customer service that I have received, especially when it comes to any kind of dispute. I need a company that has my back when something goes wrong and you definitely do not have that.

I’m going to say I’m extremely angry right now! I’ve never been as frustrated with a bank as I am today! I was attempting to pay for a portion of my daughter’s FUNERAL and my card was declined!! Called them and since I’m on a family plan under my husband’s name they couldn’t do a phone verification to raise my apparent $3,000 daily limit! Do better!! Absolutely ridiculous!!

Approximately 90 days ago, I opened a personal checking account with Truist bank, using the promotional code CHKQ123TRUIST1. The promotion offered a $400 bonus to customers who opened a new checking account and completed two direct deposits. I called Truist on 02/11/23 to verify that the code was entered and that I would receive the bonus if I complied with the terms. A supervisor assured me that the promotion was applied to my account, and I had nothing to worry about. Based on this promotion and assurances, I maintained an account in compliance with the terms of the promotion. However, on 05/03/23, I called Truist to find out the status of the account. The agent transferred me to a supervisor who informed me that the promotion was not applied to my account, and there was no way to get the promotion that was offered, despite me opening and maintaining an account in good faith. I believe that Truist's failure to honor the promotion is a clear case of false advertising and is an unethical way for the bank to take advantage of its customers. I opened an account with the expectation of receiving a $400 bonus, and Truist's failure to honor the promotion is a breach of their agreement with me. I plan to escalate this matter to higher management within Truist and request a thorough investigation into the matter. I will also file a complaint with the Consumer Financial Protection Bureau (CFPB) to ensure that Truist is held accountable for its actions. Finally, I am considering closing my account with Truist and taking my business elsewhere if I feel that I cannot trust the bank to honor its agreements.

When it was suntrust it was an awesome bank now it’s a bank of nothing but an circus of the waste bank land wish I can give zero stars

Description of Complaint:
Truist bank cashed an unauthorized $676.03 money request from our checking
account from First Energy Corp of the Altoona submitted on April 13th,2023
without even attempting to confirm with us this was a proper authorized
transaction. A couple of years ago, we had attempted to help out my mother
and brother with a utility bill by providing First Energy with our
requested bank checking account for just this one time limited transaction
again from a couple of years ago. There was no authorization for the
recent transaction to First Energy. Attempted to have Truist asap reverse
the mistake; difficulties understanding the fraud representatives. They
seem to indicate they would send me some papers in two weeks to complete a
request for a fraud investigation. Meanwhile also charge my account
additional fees for their mistake processing the unauthorized cash to
First Energy!

Truist Sux. When it was BBT,It Was "GREAT". Now you can call Truist & Leave a message for a return call & They Never Call You Back. You could Always call BBT & Get A Live Person, But Now You Can Only Leave A Message At Truist & They Never Return Your Call.Maybe I'll Try Wells Fargo.