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My paycheck used to be available in my account early in the night on payday, but now UW Credit Union holds my funds until after midnight, so that if there is any expenses that are going through that day, they can process them, assess you an overdraft fee, and then make your paycheck available. They have a line of credit they will give you, at credit card interest rates, so that it will automatically be pulled into your account to prevent an overdraft, but if that happens they still charge you a fee for it automatically moving over to your checking account - and then they may your paycheck available after midnight. UWCU used to make it available right away, and none of this would happen, but they must have new unscrupulous management... So much for credit unions being better than banks - this one sure isn't anymore.…show more
Unfit for international students. You need a checking account to pay the deposit for a leasing contract, but UWM credit union refused to open an account for me if I didn't bring a copy of the leasing contract as a proof of permanent address (I am currently renting a room without a leasing contract, and they refused to accept it as my permanent address). Their behaviour was extremely rigid and quite disrespectful when I tried to discuss with them. I then went to another bank and things went smoother. So, if you are newly enrolled to UWM and come from another country like me, I suggest you look for another bank, this one is not for you.…show more
My experience with UW Credit Union has been excellent throughout my years being one of their customers. They have an excellent online banking system as well as being wonderful to work with face to face. Even after I left the area, I have maintained my accounts with them because of their excellent service, especially through their online web application. Their customer service people are very knowledgeable and helpful. I have had a number of times where I have needed assistance while I am not in the area and have had great customer support over the phone. UW Credit Union has been excellent to work with.…show more
I have been a member of the UW credit Union for about 5 years now and I love it. The only problem I have ever had is when I discontinued direct deposit it started to charge me without any sort of notice but I got that figured out and have had no problems since. Anytime I go to my UW Credit Union everyone is very happy, knowledgeable and excited to help people with their banking needs. The fact the this amazing place is non profit is the icing on the cake.…show more
At one point I accidentally ran my account to $4.00 and then Netflix when through for $8. I ended up over drafting by $4.00. Yep, $4 was gonna cost me $30 after fees. I called them and told them what was going on. They waived the fees and told me to not worry about it and just get my account positive. They asked if they could do anything else for me and told me to have a great day. No judging for my low account. No shame. Just pure help. It was amazing. I left a terrible bank and joined UW Credit Union. NO regrets.…show more
I’m a student at UW-Milwaukee and I’ve had a checking account with UW Credit Union for four years now. I live in Milwaukee while I attend school, and the on campus location is very convenient for making quick deposits or withdrawals. If I need to transfer money quickly to my checking account, the mobile website is fantastic and really quick. I can transfer money with my smartphone while I’m in a store, and this has saved me more than a few times. I would highly recommend an account with UW Credit Union.…show more
As a student at UW-Madison having UW credit union right on campus has been really convenient. They are able to replace debit cards in their office, so you do not have to wait in the mail for one to arrive. This was a real godsend as I did not have to wait two weeks to pay with a debit card again. In addition, their online account interface is very clean and easy to use. To qualify for a free checking account, you have to add on a couple services that I normally would not want. This includes signing up for wireless account statements and a reserve line of credit attached to the account. While I do not mind the reserve line of credit, I would prefer if I did not have to pay a monthly charge to the bank to receive my account statement by mail. Overall though, this is an excellent credit union.…show more
U have been with U.W. credit union for 5 years, but this is my second time using them for my bank. I also used them for a period of time 15 years ago. I have both checking and saving accounts with them as well as a car loan. I have experienced great customer service. I had needed additional assistance with my car loans and had asked them to work out a new payment plan. They did exactly that. I was able to lower the monthly payment and change the payment due date so that it did not fall when all of my other bills were due. They have also been great about keeping me informed about breaches at major retailers and have replaced my debit card when I was affected by the breach. I will be sticking with U.W. Credit Union for many years to come.…show more
I have had nothing but good experiences with UW-Credit Union. As a student they are the perfect credit union as they are located directly on campus. They also allow students a credit card with up to $1000 to spend (something that is unusual for college students. Overall this has been far and above any credit union or bank I have used and I would definitely recommend this for any students that are part of a UW campus.…show more
While the branch in general is perfectly fine, I find myself consistently disappointed in their customer service. Several months ago, I was in a hurry to deposit two separate paychecks. There was a new person being trained that day, and he obviously didn't know what the procedure was for that kind of situation. After several minutes of fumbling, another worker came to what I thought was my rescue. She spent the exchange explaining, very slowly, what her coworker should do in this situation, and allowed him to do it on his own otherwise. While I understand that employees must be trained, I feel it's hugely disrespectful to do so at the expense of an account holder who has already expressed that she is in a hurry.…show more