BUYER BEWARE.. DO NOT TRUST THIS INSTITUTION WITH YOUR MONEY!!!!!!!! . .
Great customer service from Matthew that set me up with my first business account. It was seasonal so I only use the account occasionally and switched all my auto-pay from one bank to another. I forgot to change one auto-pay account and get hit with an overdraft fee. Had issues logging in to mobile app, and never received ANY notification about my being in the negative. I continued to get hit with overdraft charges and no call or anything. I feel it was a trap to continue to make more money from me. Spoke to a manager who refused to waive even one overdraft charge as a courtesy. I am deeply disappointed and intend on closing this account. DO NOT BANK WITH THESE CROOKS!
BEWARE !!! WARNING !! BOYCOTT!! THIS BANK COST ME $1000'S BECAUSE OF THEIR NEGLIGENCE AND LACK OF COMMUNICATION! WORST FINANCIAL ORGANIZATION IN THE US THEY WILL RIP YOU OFF HOLD YOUR MONEY FOR THEIR PROFIT WORST CUSTOMER SERVICE
Ahh No...bank anywhere but.US bank .they use whats called an extended overdraft fee.$25 and they'll hit ya with this every week untill the account is current .ohh sure they'll waive any fees ONCE A FREAKN YEAR
I have been with US bank for quite some time now. I set it up when I got my first job, and they were helpful and the process was easy. They have a ton of ATMs in my area, making it easy to withdraw cash whenever I need it. US Bank's online banking is very easy to use, as it is very intuitive. If you are looking for a new bank and do not want to have any hassles, then head over to a US Bank, they are one of the best brick and mortar banks out there.
All I can say is don’t use US Bank. You will get bad customer service and charged a lot of fees. Worst customer service. Will be closing my account today!
Horrible Bank. Customer service is far from outstanding. Charge 36.00 for overdraft fees. They do debits before deposits. There overdraft pertection is promoted so much because they want your money. This has to be the worst bank I have ever used. Look into all the reviews before opening an account. I wish I would have noticed the 1 star reviews before opening a bank account with them.
We have maintained huge balances in order to obtain free checking, and US Bank has made a fortune on us. Stumbled on fact that maintaining that balance provided us with absolutely no benefit. Plus, bank mistake caused overdraft payments they won't rescind. The final indignity: US Bank informed me that millions of ids hacked but no worry--today, and today only I can check my credit for free. Ha! Checking credit locks you into $20/month credit monitoring fee unless you cancel. Took me 45 minutes to cancel. What a scam.
I was just on the phone with one of their “supervisors” for their 24 hour customer care service. I was calling them about the absurd FOUR overdraft fees I was charge over the course of three days. All he said to me was “it’s the bank’s policy” and how “the maximum caps out at four a day,” and that there was nothing he or anyone else could do about it. Completely shady. No compassion at all. I will be moving banks as soon as I possibly can. Untrustworthy snakes if you ask me.
I have been banking with US Bank for only 3 months and my experience with the branch In Chandler on Alma School Rd and Queen Creek has been so awful I’m shopping a new bank. Has anyone else had to deal with this bank manager? She is a try B**tch. She is so miserable and unwilling to extend any assistance it really leaves a person to want to dash out and change banks immediately. The other folks that work there were nice, I must say. But this woman needs to go. I can’t imagine they are not losing business with this manager in place.
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