Wells Fargo Checking Accounts

I have to say I am disappointed with the timeline of helping someone with an ONLINE BILL PAY. OUR POWER WAS TURNED OFF and we had to pay $400 even though it has cleared my bank over 10 days. It has now been a week and no resolution or call. So paying $800 for a $400 power Bill. Not acceptable.

Terrible bank. In the middle of a global pandemic they have been ruthless with overdraft fees. My account went negative overnight. I deposited money first thing in the morning, and they still charged. Truly a terrible company. Their app is also updated and is now getting features that other bank apps had 2 or 3 years ago.

Useless bank. Everything is going wrong. Too complicated for nothing. My advice to anyone: never think to work with WF. Your life will be sadness.

Wells Fargo has been nothing but a headache. They told me 10 months after I opened my account that there was an issue with my social security number. I went into the local branch right away, provided my passport, social security card, and state issued drivers license (all of which they took photo copies of). They told me that for the last 10 months, my credit was not being reported, even though I had a credit card with them. Although I was upset it took them 10 months to verify my identity, I had some sympathy since I must have provided a wrong digit while I was opening my account. A month later, I'm at the grocery store, and my card is declined. I check my wells fargo app to find out that they closed my checking account without telling me. There was no communication, phone call, email, or voicemail that they would close it. I called customer service, and they could not find any information as to why my account was closed, except that they couldn't verify my identity. They said all the details are hidden in their system, and only the local branch can see them. I referred to a previous case ID regarding the first situation with my credit card, to which I was supposed to receive a resolution, or be contacted that the process is taking longer, a month ago (I had not received either). Customer service could not see any of the information, refused to contact the case specialist who was working on my case, and suggested that I open up another case. They told me a cashiers check would be mailed to me in 1-3 business days, with instructions on opening a new account with Wells Fargo. Long story short, I opened an account with this bank a year ago, and gave them the benefit of the doubt despite their past sketchy behaviors as a bank. I've never had any issues with any other bank, acorns, or investing accounts in terms of my identification. The bank has yet to provide me with a clear explanation, deflects the situation and blame, failed miserably with communication, and has wronged me as a customer one too many times. I feel as if I cannot trust a single individual in this organization. Their practice is unbelievably sketchy for an institution of their size. I asked the customer service that since they could not see any information of my account or ask the specialist who is working on my case to reach out to me, if they were there purely as customer de-escalation with no access to information----- to which they responded: yes. Do not trust this bank.