Wells Fargo Checking Accounts

TERRIBLE!!!!! Making people pay overdraft fees after only one day is highway robbery. Don't they know they could be taking someone's last dime. Especially in this economy. They have taken sooo much money from me and not given me the time to go in to make the overdraft payment. I am changing my bank ASAP. Would give zero stars if I could. Wells Fargo do better!!!

I am hoping to give Wells Fargo ZERO stars. My checking account was hacked this past February and WF investigated the matter and accused ME of making the charges to my checking account. I was OUTRAGED!! The worse part about this is that I didn’t have a way to dispute the charges so I had to end up paying the fees. I am now with M&T Bank - they really have excellent security to protect their customers’ accounts - sometimes I have to verify my identity a few times before accessing my accounts but I would rather be protected than be to be a WF customer where my account was easily accessed. I just tried giving WF ZERO stars but one star is the lowest which can be given - my overall rating for WF is ZERO period.

Wells Fargo is literally the worst bank to ever exist in America. Me and my boyfriend went to Mexico, long story short there was a fraudulent transaction that was not authorized. $230 was taken out from his bank account. His claim ended up getting denied for the reason of "It looks like a pin was used from an ATM machine". First off, yes anyone can put a camera in the ATM machine, that's how people steal your pin. Second, there could be a magnet attached that copies information. Third, skimming happens a lot where people can collect your number, etc. My boyfriend has been with them for 4 years and this is his first time filing a claim . Really you think that's a story he's making up?? Good riddance on him for transferring bank.

If i could give them minus 5 I would. Horrible customer servive. I cannot get to MY money electronically because i changed carriers on my phone. Unbeiveable!!!!!

One of the worst cases of customer service I have EVER had. I take time to write good reviews on people who do things well. I know most folks only write where there is a problem. But for every bad review I write... I write 10 positive reviews. I tried to transfer $500 3 times through Zelle in 2 days. I had more than enough money to cover with a payroll check and a tax refund check. I own my home and car outright (not financed). My transfer was denied 3 times (I'm about to try a 4th time). I have to verify the transfer with a texted security code before I make the payment through Zelle. 3 times it went under review... 3 times I called. 3 times I was placed on hold for more than 20 mins. The last time over 40 mins. Each time someone comes on they want me to "re-explain" the problem. The problem is... NO ONE LISTENS. NO ONE HELPS. NO ONE CALLS YOU BACK. NO ONE FIXES THE PROBLEM. But they love to read from scripts and remind you that your calls are being monitored. So... go back...listen to my recorded call... AND HELP ME!

Service is awful!!! Would never have an account with them. Two locations near me and no one is available to help. Unless you want to give them money, no one wants to help.

Wells Fargo has implemented a glaring, non-customer oriented policy pertaining to checking accounts - even "Premiere" Checking accounts, which I currently utilize.

They've decided to PUNISH customers who elect to receive hard-copy statements. Such customers are BLOCKED from viewing and/or downloading electronic (e.g., pdf) statements. This is tantamount to sticking a giant middle-finger in customer's faces.

Given the state of the US Mail (if I get them at all) statements often arrive 15 days after cycle close date, so I either have to *try* to call customer service and request a pdf, or go the Wells Fargo portal and manually copy / paste transaction data into a spreadsheet. Personally, this is a show-stopper, and I will be moving my business elsewhere.

It seems the very simple task of supplying "proof-of-funds" for a cash transaction on a home purchase falls outside of their area of expertise (spoiler alert - there were more than sufficient funds to cover the purchase). If that wasn't enough, the ability to wire funds for the down payment required three days and uncountable phone calls to various Wells Fargo agents who apparently don't communicate with each other. While I deeply appreciate their concern about potential fraud etc., it seems the process by which they address this is poorly designed and extremely inefficient. Our realtor notes that Wells Fargo is particularly inept at addressing these types of transactions. We'll be moving our accounts elsewhere after this is finished.

If you want to grow financially, go somewhere else. You will stay broke forever with their unforgiving fee structure.

I banked with WF for 20 years. Never missed payments. Lost my job due to Covid, spent 9 months job hunting. They gave me 3 months of forbearance on my payments. Wouldn’t offer more. Absolutely pummeled me into a hole. So naturally overdrafts started to occur, Approx 900$ Of fees in one year. Holy cow.

I switched to a bank with Overdraft forgiveness(ALLY BANK) and all my money is still here!

Wells Fargo allowed over $20,000 to be fraudulently withdrawn from my checking and credit card accounts. Wells Fargo even alerted me to the suspicious activity on my accounts and I acknowledged that I did not make those transactions. They then denied the claim and allowed those online transactions to stand. I would highly advise banking with a company that stands up for their customers and doesn’t allow their money to be stolen. Avoid putting your money in this bank.