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My wife was victim of racial profile and discrimination by one Wells Fargo employee from 120 W. Nolana st. McAllen, TX 78504 branch (956) 992-7350 when contacted the supervisor I was offered an apology from the supervisor but not from the employee because she refused to do it that’s the reason I closed my bank account.
Be Really Cautious of Their Bonus Offer for New Accounting Opening For those of you who are interested in their promotional bonus offer for new account openings, especially the $400 bonus one, there are a few things you REALLY need to keep in mind: 1. Never ever open an account online if you want to receive a bonus. Online account opening is easy, but it may also be a "trap" for the bank not depositing you the bonus. You need a BONUS CODE during account opening. This code will not show up if you open online even though the ad says it will be automatically applied, but the bank would not acknowledge this. I opened the account through their ads online, it clearly said that their "bonus code will be automatically applied". However, I fulfilled all the requirements and waited for two months, they said they did not have my BONUS CODE. Are you kidding me? I went to their branches several times and presented the online promo page to them, they still could not figure things out for me. This made me feel like I was fooled by Wells Fargo and their promotional emails! $400 is not a big deal, but nobody likes the feeling of being fooled by others and doesn't know what's going on! 2. Make sure you read all the terms and conditions, including the vast majority terms underneath their ads with much smaller characters. This is a common trick that most companies do. If you do not understand any of these terms or you do not know how to do, just don't proceed. You do not want to waste your time and end up getting nothing! 3.Make sure you have all the evidence with you when opening your account. They do not have the incentive to pay you any amount. You should do your job if some things happen! In General, all so-called promotional offers are tactic tricks. Be really cautious of those things and stay away from them if you do not 100% know them!
My debit card got declined from 4 different transactions. No call, no text asking to verify transactions. Turns out their security decided to shut down the account because of suspicious purchases (from places that i have been purchasing from for the past 5 years). Remember, no call, no texts. I finally called them telling them how much time i wasted to get these purchases made. All i got was an apology. They don't know why this happened. The thing about it is, if i make a mistake they charge me with a $35 nsf fee. They Make a mistake i get an apology
Convenient branch locations in the Washington DC area. Mobile phone access for ATM withdrawals is a helpful feature. Monthly checking account fee is still pretty high if you do not maintain a minimum balance. Customer service has improved significantly since the scandals from two years ago - responsive to email inquiries.
This bank has been good to me. They are always friendly and helpful. My local branch in Salem, OR has the best staff!! They always go above and beyond in the rare occurrences that I've had a problem.
I had a checking account with WellsFargo for >5years and found it the worst banking experience. - There's a monthly fee ($14/mo as of March 2019) for not keeping a $7,000 minimum balance in an account, which is higher than any other bank. Most banks have a minimum balance, but the highest I've seen is $2,000 before charging fees. Even the fees with other banks are much lower, like $5/mo. - Customers are charged for new cards when they lose old cards. Most banks don't do this. - Customers are charged for new checks when then finished their old checkbooks. Most banks don't do this. - When calling customer service, there is a long wait and sometimes multiple transfers, where the customer has to repeat their information with each new person, or even from the voice-automated system to a person. - Customers are not refunded anything for out-of-network ATM charges. Most banks offer some reimbursement per month, as much as $20/mo, or are free of charge altogether (which is rarer). These practices are hostile to the customer, and completely characteristic of WellsFargo when you read the news. There are so many other GREAT banks out there. Even ones that offer a cashback or small interest rate on your CHECKING account. Certainly, even the most average banks do not charge as many fees or demand such high deposits. I want to put my money to use. $7,000 in a checking account is too high. Most of that can go to a decent savings account or low-risk short-term equity. WellsFargo is the WORST. I'm going to close my business account with them as well.
Extremely unhelpful and hard to work with. Customer service is hit or miss, sometimes you get someone decent and sometimes not, but banker is never able to work with you at all because of their "policies". Statements that I needed in a timely manner for closing on a house never arrived and had to be reordered and ended up taking several weeks to arrive. Will definitely be taking my business elsewhere.
Worst customer service and Co. ever. See "Better Business Bureau" profile and reviews. 1 star rating and 5 "GOVERNMENT ACTIONS" against them as of 1-17-2019! from "BBB" site 1-17-2019 #1 Government Action-CA Attorney General "failure to disclose recording of calls" On March 28, 2016 #2Government Action-CFPB "opening unauthorized accts" On Sep. 8, 2016 #3 Government Action-CFPB "Private Student Loans" On August 22, 2016 #4Government Action-"OCC v. Wells Fargo" Bank N.A. On April 20, 2018, #5Government Action-"USDOJ Settlement Agreement" On August 1, 2018 These are just the latest, also Judgement for 200+ million for transaction stacking & Action against them for "Mortgage Discrimination against Minorities" used to show up on BBB as well but in appeal or otherwise now. Welcome to Wells Fargo!!!
I am just curious, why does Wells Fargo "punish" customers for immediately correcting their accounts? Let me give you a fine example.....I go to a Wells Fargo ATM every 2 weeks on the dot to deposit my paychecks from work. EVERY time I make the deposit, I see on the receipt and online that my money is available IMMEDIATELY - right at that moment. This is always always the case. However.....this week, during my super busy week, I made a slight error in balancing and therefore got slightly overdrawn. So, the very next day I IMMEDIATELY corrected my mistake by depositing a check into the WF ATM like usual. However what happens THIS time?? THIS time the funds are NOT fully immediately available making me STILL overdrawn even though IF the funds were immediately available then I would NOT be overdrawn. These are the moments where us customers need the funds to be available immediately, NOT when everything is okay and dandy, but in moments like these. Whoever is in charge of making the rules within the banking system needs to realize this on a moral level. It gives me bad memories of WAY back in the early 2000's where if I made one, just one slip in a purchase causing my account to be a tad overdrawn, it would charge a fee not for just that one transaction that caused it but for EVERY pending transaction which was highway robbery sometimes resulting in MULTIPLE fees in one day of $35 rather than just that ONE transaction that caused the error. Don't get me wrong, Wells Fargo doesn't do this anymore (thank God) but it's moments like this week that make me question the morals of this bank. I think within these next weeks I'll look into switching to Chase bank, which my family loves. A company's morals reflect loudly on the customer experience.
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