Farmers Insurance vs. American Family Insurance

The American Family phone number is 1 (800) 692-6326 for customer service, and customer service representatives are available Monday to Friday, 8 AM – 8 PM CT. You can also contact American Family by going to American Family's website and starting an online chat, emailing customer service, or visiting a local branch.

How to Contact American Family

• Call 1 (800) 692-6326 to speak with a customer service representative
• Go to American Family's website and use the chat function
• Mail your request to American Family at 6000 American Parkway / Madison, WI 53783
• Speak with an American Family agent in person if there is one nearby

Exactly what you're looking to do will determine the best way to contact American Family. For instance, to file a claim, you can file online, over the phone, or through the AmFam mobile app. However, to cancel your policy with American Family, you will most likely need to call 1 (800) 692-6326.

To learn more, check out WalletHub's full review of American Family.

The Farmers phone number is 1 (888) 327-6335 for customer service, and customer service representatives are available Monday to Friday, 7 AM to 11 PM, and Saturday to Sunday, 8 AM to 8 PM CST. You can also contact Farmers by logging in to your Farmer's online account and using the chat function or visiting a local agent. 

How to Contact Farmers

• Call 1 (888) 327-6335 to speak with a customer service representative
• Go to Farmers' website and use the chat function
• Mail your request to Farmers at Customer Service / 6301 Owensmouth Avenue / Woodland Hills, CA 91367
• Visit a Farmers agent in person if there is one nearby

Exactly what you're looking to do will determine the best way to contact Farmers. For instance, to file a claim, you can file online, over the phone, or through the Farmers mobile app. However, to cancel your policy with Farmers, you will most likely need to call 1 (888) 327-6335.

Farmers Phone Numbers

To learn more, check out WalletHub's full review of Farmers.

Yes, Farmers offers roadside assistance starting at between $12 and $36 per year on average. Farmers roadside assistance provides coverage for things like jump-starting, fuel delivery, winching, and lockout assistance, up to 3 rescues per year. To get immediate roadside assistance help, Farmers members can request service online or by calling 1 (800) 435-7764.

What Farmers Roadside Assistance Covers

• Tow service
• Jump starts
• Fuel delivery
• Lockout service
• Tire change
• Roadside winching

Farmers Roadside Assistance vs. Popular Competitors

Farmers roadside assistance generally costs less than memberships with auto clubs like AAA, you will have to carry comprehensive and collision coverage to get roadside assistance, which adds to your overall price. The exact cost of roadside assistance from Farmers will depend on where you live, what type of car you drive, and other factors. Since it's relatively affordable Farmers roadside assistance is worth it for drivers who are looking for basic coverage at a low price.

It's also important to note that coverage is subject to any other details stated in your policy. That could mean service charges for certain roadside events, like being towed over a certain number of miles or to specific garages.

To purchase roadside assistance from Farmers, call 1 (800) 435-7764 to speak with a customer service representative.

To learn more, check out WalletHub's full review of Farmers, as well as our picks for the best roadside assistance companies.

Yes, American Family has glass coverage for customers with comprehensive insurance. American Family customers can file a glass claim under their comprehensive coverage if their windshield was damaged due to something besides an accident, such as an animal, a weather event, or vandalism. If the windshield was damaged in a crash, drivers can file a claim with their collision insurance if they were at fault or with the at-fault driver's liability coverage.

Fixing a cracked or chipped windshield is important for safety reasons, since damaged windshields can obstruct a driver's vision and are more likely to shatter if they are hit. If the damage is minor, you might be able to have your windshield repaired rather than replaced. A general rule of thumb is that windshields can be repaired if there is a chip smaller than a quarter or a crack smaller than a dollar bill.

To encourage customers to drive safely, American Family waives the comprehensive deductible for windshield repairs. Several states also have specific laws about car insurance deductibles for windshield repairs and replacement.

State Laws on Deductibles for Glass Coverage

• Florida, Kentucky, and South Carolina require companies to waive the deductible for both windshield repair and replacement.
• Kentucky and South Carolina require companies to waive the deductible for all auto glass that you can see out of, not just the windshield.

• Arizona, Connecticut, Massachusetts, Minnesota, and New York require insurers to offer customers the option of a $0 glass deductible plan. This option is often referred to as full glass coverage.

If you don't live in one of these states, you will likely have to pay your comprehensive deductible in order for your windshield to be completely replaced. You can check with American Family if you're unclear about your policy details or your state's laws. For more information, check out WalletHub's guides to comprehensive and windshield insurance.

Yes, Farmers has glass coverage for customers with comprehensive insurance. Farmers customers can file a glass claim under their comprehensive coverage if their windshield was damaged due to something besides an accident, such as an animal, a weather event, or vandalism. If the windshield was damaged in a crash, drivers can file a claim with their collision insurance if they were at fault or with the at-fault driver's liability coverage.

Fixing a cracked or chipped windshield is important for safety reasons, since damaged windshields can obstruct a driver's vision and are more likely to shatter if they are hit. If the damage is minor, you might be able to have your windshield repaired rather than replaced. Repairs are usually inexpensive, costing around $50-$150 for most cars, and they often take around 30 minutes. If the cost of repairs is less than your deductible, your insurance company won't pay for any of it.

In addition to Farmers's own rules on windshield repairs, several states have specific laws about car insurance deductibles for windshield repairs and replacement.

State Laws on Windshield Repairs

• Florida, Kentucky, and South Carolina require companies to waive the deductible for both windshield repair and replacement.

• Kentucky and South Carolina require companies to waive the deductible for all auto glass that you can see out of, not just the windshield.

• Arizona, Connecticut, Massachusetts, Minnesota, and New York require insurers to offer customers the option of a $0 glass deductible plan. This option is often referred to as full glass coverage.

If you don't live in one of these states, you will likely have to pay your comprehensive deductible in order for your windshield to be repaired or replaced. You can check with Farmers if you're unclear about your policy details or your state's laws.

For more information, check out WalletHub's guides to comprehensive and windshield insurance.

Yes, Farmers Insurance bought MetLife's home and auto insurance business. The purchase was agreed to in December 2020 and finalized in April 2021, but current MetLife customers will see no changes to their policies and will only receive new paperwork with Farmers branding.

This acquisition included all aspects of the MetLife home and auto business, and Farmers assumed 2.4 million existing MetLife insurance policies. If you already have a MetLife policy, know that the people who handled the servicing and underwriting of MetLife's policies will continue to do so under Farmers. If you do not yet have a policy, you will need to purchase a policy through Farmers, as no new home or auto policies will be written by MetLife.  

Customers who have life or health insurance through MetLife will not see any changes to their policy or paperwork since only the home and auto insurance business was sold. Anyone looking to purchase life or health insurance from MetLife is still able to do so.  

How to Cancel Farmers Insurance Policies

• Cancel by phone by calling your agent or 1-888-327-6335
• Cancel my mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: Farmers Customer Service / 6301 Owensmouth Avenue / Woodland Hills, CA 91367
• Cancel in person by visiting your nearest Farmers insurance office and speaking with an agent
• Cancel by Sending a text to 1-855-922-3025

If you've sold your vehicle, you may be asked to provide a bill of sale. If you've already paid your premium for the policy period in full, Farmers will refund the unused portion. Farmers does not impose a cancellation fee or penalty for early termination.

Finally, it's important to remember that you don't need to cancel your policy just because you're going through some life changes. For example, if you're moving or buying a new car you can just have Farmers update your mailing address or vehicle information.

What Farmers Umbrella Policies Cover

• Additional bodily injury and property damage liability limits
• Legal fees and damages due to accusations of slander

Farmers's umbrella policies are a good choice for customers with a high net worth who want extra coverage for property damage, injuries, and possible lawsuits that could result from various types of accidents. Umbrella policies may also cover claims that might not be covered by standard liability policies, like slander, libel, and psychological harm.

You can get a quote for Farmers umbrella insurance by calling 1-800-974-6755. To be eligible, you will also need an auto policy from Farmers.

To learn more, check out reviews and key information about Farmers on WalletHub, as well as our guide to umbrella insurance.   

The phone number for Farmers roadside assistance is 1 (800) 435-7764, and representatives are available 24/7. Alternatively, you can request assistance through Farmers' website or mobile app for roadside emergencies like towing and battery jump-starts.

What Farmers Roadside Assistance Offers

• Towing for up to $150 per tow
• Jump starts
• Lockout services
• Fuel delivery
• Tire changes
• Winching/extraction

To learn more about your options for roadside assistance, check out WalletHub's guide on the best roadside assistance companies.

The main Farmers NAIC number is 21628. Farmers's NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Farmers's NAIC number, anyone can learn more about the company's financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Farmers's NAIC number to report fraud or file an insurance claim, as well.

Although the main Farmers NAIC number is 21628, the NAIC has assigned a separate code for each of Farmers's affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Farmers insurance card. 

Farmers NAIC Numbers

Farmers's NAIC number is not the same thing as the three-digit code assigned by each state's department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.