THE VERDICT
Geico is better than Mercury overall. Geico beats Mercury Insurance when it comes to discounts offered, cost, customer reviews, types of insurance, and especially geographical coverage since Mercury's availability is relatively low. The average cost of a Geico policy in California is $66 per month, while the average cost of a Mercury policy is $86 per month. The two companies offer comparable selections of insurance options, though.
It’s also important to note that Geico is available in all 50 states and Washington D.C. Mercury Insurance, on the other hand, is only available in 11 states: Arizona, California, Georgia, Florida, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia. Read on to learn more about how Geico and Mercury stack up against one another.
Compare Geico vs. Mercury Insurance
- Types of Insurance:Geico and Mercury are evenly matched
- Cost: Geico beats Mercury
- Discounts: Geico beats Mercury
- NAIC Rating: Geico beats Mercury
- J.D. Power Rating: Geico beats Mercury
- Market Share: Geico beats Mercury
Geico has better customer satisfaction ratings than Mercury Insurance across a variety of platforms, including J.D. Power, the National Association of Insurance Commissioners (NAIC), and user reviews on WalletHub. But both companies have received more than the average number of complaints for insurance companies their size, according to the NAIC. Customer complaints about Geico are mostly about unsatisfactory settlement offers, and customer complaints about Mercury focus on delays in the claims-handling process.
In terms of financial strength and claims-paying ability, Geico is in good standing with leading credit rating agencies like AM Best, S&P, and Moody’s Investors Service. However, while Mercury has received good ratings from AM Best and Moody’s, it has not yet received a score from S&P.
Finally, Geico is better than Mercury when it comes to attracting customers. Geico is the second-largest provider of private-passenger car insurance in the country, having sold 14.4% of all personal auto insurance premiums written in 2021, according to the Insurance Information Institute. Mercury, in contrast, didn’t make the top 10 list.
Geico vs. Mercury: Customer Satisfaction Ratings
| Source |
Geico |
Mercury |
| NAIC Complaint Index |
1.23 |
2.51 |
| J.D. Power Rating (Customer Satisfaction) |
4.2/5 |
4.1/5 |
| J.D. Power Rating (Claim Satisfaction) |
4.4/5 |
4.2/5 |
| WalletHub Editor's Rating |
4.4/5 |
3.7/5 |
| WalletHub User's Rating |
2.4/5 |
2.1/5 |
The NAIC Complaint Index is calculated by dividing a company’s number of complaints by its share of market premiums. The average is always 1.00, and both Mercury and Geico exceed that benchmark.
To learn more about what sets these two auto insurance providers apart, check out WalletHub’s full
Geico insurance review and
Mercury insurance review.
