Liberty Mutual is slightly better than Amica overall, per WalletHub’s grading criteria. While the two companies offer a comparable selection of insurance policies and discount options, Liberty Mutual is much stronger than Amica when it comes to its financial stability. However, Amica bests Liberty Mutual when it comes to customer reviews and cost. The average Liberty Mutual car insurance premium is $73 per month, according to WalletHub’s research, while the average Amica car insurance premium is $55 per month.
Keep reading to learn more about how Liberty Mutual and Amica stack up against one another.
Compare Amica vs. Liberty Mutual
- Types of Insurance: Liberty Mutual and Amica are evenly matched
- Cost: Amica beats Liberty Mutual
- Discounts: Liberty Mutual and Amica are evenly matched
- NAIC Rating: Amica beats Liberty Mutual
- J.D. Power Rating: Amica beats Liberty Mutual
Both Liberty Mutual and Amica have the same 3.2/5 consumer review score on WalletHub. Amica, however, has better customer satisfaction ratings than Liberty Mutual with J.D. Power and the National Association of Insurance Commissioners (NAIC).
To be fair, both companies have received their share of customer complaints, according to the NAIC, though Liberty Mutual’s score is notably worse. Complaints about Liberty Mutual have focused on poor customer service practices and unsatisfactory settlement offers, while complaints about Amica highlight unexpected surcharges and delayed claims payments.
Nevertheless, Liberty Mutual is in good standing with leading credit rating agencies like A.M. Best, S&P, and Moody’s Investors Service. The good scores Liberty Mutual has received from these organizations speak to its financial strength and claims-paying ability. Amica, on the other hand, has received a good rating from A.M. Best, but it has not yet received ratings from S&P or Moody’s.
Liberty Mutual is ultimately more successful than Amica at attracting customers, too. Liberty Mutual sold 4.6% of all private-passenger car insurance premiums written in 2019, making it the sixth-largest car insurance provider in the country, according to the Insurance Information Institute. Amica, on the other hand, wasn’t among the 10 largest car insurance providers in the country in 2019.
Amica vs. Liberty Mutual: Customer Satisfaction Ratings
|NAIC Complaint Index
|J.D. Power Rating
The NAIC calculates its Complaint Index score by dividing a company’s number of complaints by its share of market premiums. If that score is higher than the national average of 1.00, the company has received more complaints than the typical insurer its size. Amica and Liberty Mutual both exceed that benchmark.
To learn more about what sets these two companies apart, check out WalletHub’s full Amica review
and complete Liberty Mutual review