Progressive is slightly better than Liberty Mutual overall, per WalletHub’s grading criteria. Progressive beats Liberty Mutual when it comes to consumer reviews, and it offers 24/7 live customer support, while Liberty Mutual does not. The two companies offer comparable insurance options, too. The average Liberty Mutual car insurance premium is $73 per month, according to WalletHub’s research, while the average Progressive car insurance premium is $54 per month. Read on to learn more about how Liberty Mutual and Progressive stack up against one another.
Compare Liberty Mutual vs. Progressive
- Types of Insurance: Liberty Mutual and Progressive are evenly matched
- Cost: Progressive beats Liberty Mutual
- Discounts: Liberty Mutual beats Progressive
- NAIC Rating: Progressive beats Liberty Mutual
- J.D. Power Rating: Liberty Mutual and Progressive are evenly matched
Liberty Mutual and Progressive both received the same 4.1/5 rating from J.D. Power. However, Progressive has a higher consumer rating score on WalletHub and a better rating with the National Association of Insurance Commissioners (NAIC).
Both companies have received more than the average number of complaints for insurance companies their size, though. Customer complaints recorded by the NAIC have focused on delayed or denied payments from Progressive, as well as unsatisfactory settlement offers and unexpected surcharges from Liberty Mutual. Still, when it comes to financial strength and claims-paying ability, both Liberty Mutual and Progressive are in good standing with leading credit rating agencies for the insurance industry like A.M. Best, S&P, and Moody’s Investors Service.
Finally, Progressive is better than Liberty Mutual when it comes to attracting customers. Progressive is the third-largest writer of personal auto insurance policies in the nation, having sold 13.3% of private-passenger car insurance premiums written in 2020, according to the Insurance Information Institute. Liberty Mutual ranks sixth, having sold 4.8% of premiums written in 2019.
Liberty Mutual vs. Progressive: Customer Satisfaction Ratings
|NAIC Complaint Index
|J.D. Power Rating
The NAIC Complaint Index is calculated by dividing a company’s number of complaints by its share of market premiums. The average is always 1.00, and both Liberty Mutual and Progressive exceed that benchmark. WalletHub and J.D. Power both use a standard 5-star scale for rating.
To learn more about what sets these two companies apart, check out WalletHub’s full Liberty Mutual review
and Progressive review