Randolph-Brooks Federal Credit Union Credit Cards

This is my second review on Randolph Brooks Federal Credit Union regarding the same issue/concern. In December they changed credit card companies that was raising the interest rates on their members and you had the choice to accept or deny the increase which results in closing your card and of course we still keep the low rate until we pay off the card. Because of the change in credit card company RFCU took our access to credit card account online and we no longer have access to our balance and in the last 3 months I have received a credit card statement, I have received an email that informs me that my credit statement is ready for review if I click on the link and of course it takes me back to my original complaint as it goes to RFCU site and again NO access to the credit card account, no access to my balance or statement that has not been mailed to in 3 months. I have to call 888-999-4355 to make a payment, as customers are blind to what they owe and what interest has been charged etc. Why does a large banking institution go back 10 years where their customers do not have access to their credit accounts, I do not need access to charge anything as I choose to close my credit card account so that the higher interest rate is not applied as of January 2023. No access to my statement, account or any information on where my money is going. This bank called me in January and assured me that they would reinstate the online service and they did for 1 month and the payment I thought I made was never posted and of course the online access disappeared again. What do they have to hide with their new credit card company. I am sure I am not the only customer who choose to close account to avoid higher interest, my old credit that I had is no longer the reference number when I make a payment by phone, I have to give my social security number because the old credit card number is not void because of a new credit card company that RFCU has accounts with now. NOT good business, and NOT a good way to treat good customers who have always made their payments on time, has excellent credit and never ever late on a payment, but with this new arrangement they have is making more difficult for a valued customer to pay their credit card debt.

Rbfcu has low interest rates. Can’t beat 2% cash back with $0 annual fee. Customer service isn't 24/7 but with their app provided easy service.

This is my go to card for most of my purchases. RBFCU Mastercard pays a flat 2% on all purchases. I use other cards for gas, Amazon, Kohl’s, Old Navy when I purchase in these categories for higher returns.

Great customer service.. always willing to explain all your different options, never feel rushed or like you not important. Great for building your credit.

It does absolutely nothing for me. It’s just credit history. If you want a loan that’s always available, and with no annual fee? Then sure. Other than that, there is no benefit to it.

Credit unions are supposed to be there to promote the well-being of its members. In my experience RBFU is not. They don't care. Had an outstanding balance on a credit card and reached out to them to attempt a settlement/resolution. They refused to even entertain working with me. Seems counter to the mission of a credit union.

They are awesome and everyone should want to bank here they care for their customers and are very helpful and knowledgeable in every way

Are all federal credit unions as AWFULas RBFCU? Worst place ever to do business going back to Chase ASAP!! They don't even have Zelle it's 2020