ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go)
ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go)'s Key Fees
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ACTIVATION FEE
None
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MONTHLY FEE
None
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SIGNATURE TRANSACTION FEE
$1
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PIN TRANSACTION FEE
$2
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IN-NETWORK ATM TRANSACTION FEE
$2.5
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ATM NETWORK SIZE
N/A
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OUT-OF-NETWORK ATM TRANSACTION FEE
$2.5
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FOREIGN ATM TRANSACTION FEE
3.5%
ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go)'s Highlights
- Send money to other ACE Elite cardholders at no-cost from your Online Account Center or Mobile App
- As a cardholder, you can open an Optional Tiered Rate Savings Account. Balances up to $1,000.00 currently earn 5.00% annual percentage yield. No minimum balance required
- Get real time transaction alerts sent to you by email or text message. No charge for this service, but your wireless carrier may charge for messages or data
- A portion of each purchase made with the Pink ACE Elite Visa Card is donated to the National Breast Cancer Foundation
ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go)'s Additional Info
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LIVE CUSTOMER SUPPORT
Free
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AUTOMATED CUSTOMER SUPPORT
Free
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RELOAD OPTIONS
Direct Deposit, Ace Cash Express, Cash Reload, Bank Transfer, Check Reload
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CANCELLATION FEE
$5.95
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INACTIVITY FEE
$5.95/month after 90 days of inactivity
Customer Questions and Answers
Don't see what you're looking for? Submit your question about ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go) to our community.
How to add money to card? Reply 86
You can add money to your card at any ACE or NetSpend reload location. Direct deposit is also an option and you can have your payroll, government payments, and tax refund automatically deposited to your card account.
How to deposit a check? Reply 76
You can deposit a check by downloading the Ingo Money app to your smartphone: http://www.ingomoney.com/ingo-for-ace.html . Just sign the back of the check, lay it on a solid-colored background and snap a photo. Hope this helps.
I have enabled text messaging to see my balance and it doesn't work. Why? Reply 75
We are sorry, but in this situation it is best to call the ACE Cash Express customer service at 866-387-7363, as it’s likely a technical issue. Sorry we couldn’t be more helpful.
How is it possible to receive a direct deposit several days early? Reply 65
Direct deposits are automatically processed as soon as they are received, enabling you to receive your funds faster than you would if you had to wait to receive a paper check in the mail, deposit that check and wait for it to clear. You can learn more here: https://wallethub.com/edu/available-funds/11314/ . Hope this helps.
What if you want to add funds from another debit card onto the Elite card online? Reply 65
You can only receive funds to your Ace Elite account from other NetSpend-powered prepaid cards. You can arrange to do so by calling 1-866-930-9924 or by clicking ”Transfer Funds” in the online Account Center. Alternatively, you could withdraw cash from your checking account and load it to your prepaid card, if a direct transfer is not an option. You can explore this card’s approved reload methods here: https://aceelite.acecashexpress.com/how-it-works/index.shtml . Hope this helps. Best of luck!
Can I reload my card at CVS or Family Dollar? Reply 52
Yes, cards can be reloaded at Ace Cash Express Centers, CVS and Family Dollar. Please go to: https://www.aceelitecard.com/account/distributors.m to find to closest reload center. Hope this helps!
How much can you deposit? Reply 5
The maximum cumulative amount of loads to your ACE Elite Visa is $7,500 within 24 hours, and $15,000 within a month. Your funds can never exceed $15,000.
Does the weekend count as two days early? If payday is on a Tuesday do you count the weekend? Reply 43
No, event though direct deposits are generally posted instantly, they aren’t posted during the weekends or on federal holidays.
How do I set up overdraft protection? Reply 42
You can do so by calling customer service at 866-387-7363. Just keep in mind that you will be charged a $15 fee each time you use the feature.
How much can i overdraft on my card? Reply 44
It is not possible to exceed the available amount in a transaction, unless the bank in their discretion decides to approve it. However, consumers should not count on that as there is no guarantee and there are no clear rules as to when and what they approve.
ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go) Reviews
Share your insights and review the ACE Elite™ Visa® Prepaid Debit Card (Pay-As-You-Go).
Just absolutely horrible.
For me, the issue was kind of specific. I got the card at an ACE location and, again, because I haven't been stateside long, my only ID is my passport. Passports don't use addresses, so I was asked to send proof of address to an email. I got an email back saying it wasn't approved, but did not give a reason why. So, I sent a few other pieces of mail, still came back not approved, but without explanation. So, I called and was told that I needed to send different proof, or at least that is what I understood through the language barrier. This happened three different times. I was finally angry and called a final time demanding a supervisor or to actually talk to someone who reviews the documents for proof to find out what their problem is. Finally, this fourth person was able to tell me that the document review team didn't think my address was a residence and therefore wouldn't approve my address at all. I explained that I live in an apartment building, that the building has been residences for nearly a century. They refused to change their decision or even hear my appeal. Turns out all I actually needed to do was give them an address that they were willing to call a residence. I gave them my mother's address, which they did not verify or ask for proof from me to accept. So, my actual address wasn't good enough, but literally any random address I could come up with would be fine? Cool. I guess that works.
It wasn't until after this week of emailing and calling and frustration that I was told I would be charged an additional $10 on top of the $5 to activate the card and the 2% for cashing my check. So, yeah, I emptied the card and shredded it.
The card is expensive, the customer service sucks. Just get a gift card or carry cash. For real.… show more
Dan-Indianapolis… show more
Finally they do offer attractive card designs and getting a second card for the account was easy. Their website works just fine.… show more
I was never told I would be charged 2$ every single transaction to use MY MONEY!
I was charged 20$ by the time I realized! Not only that, but why must they feel the need to block my account when receiving my direct deposit! And i called customer service, like they say to do, it's 8:30am not to mention, and it says "Were closed until 8 am." I HATE THIS ENTIRE CARD, THIS COMPANY, AND I AM CLOSING MY ACCOUNT! DON'T DO IT!… show more
All they employ are foreigners who speak very little English and can never get anything right.
Ace Elite's complete non-caring attitude will only hurt you if you run into a problem.
Once again.....BEWARE !
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Last updated on: May 9th, 2019 at 14:16
WalletHub is an independent comparison service.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. When you click "Apply Now" you will be directed to the offering institution's website. In addition, keep in mind that actual rates and other information may vary for a number of reasons including the applicant's' creditworthiness and differences between an individual's situation and the criteria/assumptions used to generate the information displayed. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
Ad Disclosure: Offers originating from paying advertisers are noted as “Sponsored” at the top of this page. Advertising may impact how and where offers appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Irrespective of whether an offering institution is a paid advertiser, the presence of offer information on WalletHub does not constitute a referral or endorsement of the institution by us or vice versa. Furthermore, offers have not been reviewed or approved by the offering institution. Information is displayed first and foremost to help consumers make better decisions.
Editorial Disclaimer: Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by the issuer. In addition, it is not issuer’s responsibility to ensure all posts and/or questions are answered.
Offer last updated: May 9th, 2019 at 14:16 ET