How do I get an Amex Platinum retention offer?
To get an American Express Platinum card retention offer, call the American Express retention department at (800) 452-3945. Make it known that you are considering closing your account and ask for any available retention offers, if necessary.
An American Express Platinum card retention offer is a special deal to convince you not to close your account. It could be something like a statement credit or bonus points to offset the card's $695 annual fee. American Express generally does not waive annual fees in their entirety, but any retention offer should help you recoup part of the cost.
Here's how to get a American Express Platinum card retention offer:
- Call (800) 452-3945, enter your card number and follow the prompts to get connected with a customer service representative.
- Let the customer service representative know that you are considering closing your account.
- The representative might present available retention offers, but in case this does not happen, you could request one yourself.
- Mention the positive aspects of your experience with the American Express Platinum card and the main reason(s) you're planning to close your account. Then, simply ask whether those specific terms could be improved for you.
Bear in mind that American Express Platinum card retention offers are contingent on meeting certain conditions. This could be a minimum spending requirement or paying the annual fee and extending your membership for another year. Also, the type of offer you get, if any, will depend on your credit standing and account history. So make sure your account is in good standing before calling.
In case you don't get an offer, you can always close your account to avoid having to continue paying the $695 annual fee. Just make sure to pay your card in full and redeem your rewards before closing it.