Dealing with these people is worse than watching my mother die from ALS. Six weeks ago they locked my account, turned off their website, and turned off their APP on my phone. Six weeks of calling their 800 number has only gotten me “just give it another day or two”.

Horrible service! Don’t use this shit. I promise u will be sorry. It’s been a month and I haven’t received my money. This is totally a rip-off. Please people, do not use their services. Blue Bird is full of shit .....

I have had my Blue Bird card for almost 10 years and I have never had a serious issue with them. Never had my account froze or closed. But reading all of the reviews about them doing that to people makes me nervous, so I got myself a real "grown up" bank account to keep most of my money in. That said, I do like this card.

+The things I like most about my Blue Bird card is that I can keep all my money in the set aside account and just put as much money as I want to spend in the main account. I like knowing that if anyone tried to use my card or charge a sneaking "monthly fee", they would get denied for insufficient funds right away.

+Another thing I like about the card is it is kind of like a secret stash. They do not report to the IRS or any other authority that I know of.

-Con... crappy customer service with people who talk so fast in such a strong accent that you can hardly understand them. I got conflicting information from different customer service reps about the same issue. And neither was correct! (The check cashing service somehow put an instant payment that was for more that the check was in my account. I was told by one person not to touch it, it wasn't my money, and that he was going to report it immediately. It was like he was mad at me for some reason. Another rep told me that there was nothing she could see regarding it nor do about it and to try calling the check cashing company. Well long story short, I researched up on it and if they put extra money in your account from a check, that it is their error and once the money is in your account it is yours. They just eat the difference.

-Another con is that I recently got another Blue Bird account (their site says you can have up to five) but it will not allow me to transfer funds from one account to the other because I am the same person. So what?!

I call bull shit on the no fees to reload the card u go to walmart an load your card there and they charge u $5.00 to add ur money plus if u wanna go threw walmart to pull money off ur card if i was yall i wouldnt attempt it cause their gonna tell u that u can then when u need it and go to get it their gonna tell u they dont offer money back on bluebird cards done been threw it an done it and whats sad its ur own money an they can regulate jus how u can get it an when and dont go to mcdonalds or places like that if u live in alabama cause they damn sure want take the amex cards... done been down that road as well and not pleased by no means thats 2 times for me that crazy shit like these thing have happened threw walmart bluebird cards and they want be a 3rd

Absolute the worst! They have the worst security. They contradict their own security clauses. Anyone can get into your account if they know any old email address that you have had linked to your account. And don't change your ATM pin because you will not have access to your money until you spend hours on the phone with them. Absolutely the worst!!!!!!!!!

Avoid like the plague. Sent money via bluebird to chase bank a month ago, and it still hasnt cleared. Noone is aswering the phone at bluebird. I have no idea what to do.
I have even tried going to the phone option to report a lost or stolen card. No answer there either

My thoughts are this...shittiest customer service of any card I've ever had and as soon as I get this ordeal lined out my attorney is going to take you mutherf*ckers to the cleaners believe that !!! Never in my life seen any sh*t like this before !!!

This card is horrible. i am getting rid of it this week. bluebird holds your money when you make certain purchases for up t o a full week. a ripoff... At times they held almost 200 dollars for days at a time until they decide to release it but its my money. if i could give them a zero rating i would

If I could give a negative score I would ! I used the bill payment for the first time to try and pay my car payment as I am out of town. At first it said it would be paid on 31st which I paid on the 27th, then it changed to it was delivered on the 27th but to give my financial institution a few days to post payment, then it turned into 5-7 business days then it was oh well if it doesn’t go through by the 7th business day you will be refunded immediately. I asked several times to speak to supervisor and was denied by an “ Agent Hart” She told me they have no way of tracking the payment .... said nobody gets a copy of signed check that had been deposited or cashed .... so I asked “ you guys just do things all Willy Nilly and hope for the best over there ?!” She sat silent for several moments before saying “ okay, seems like we have everything taken care of.” I proceeded to ask “ How? My car payment hasn’t been made and you can’t tell me where my money has gone. How is that taken care of?” Again, silence . I call today after she told me my money would be returned immediately if not received by financial institution today and now I’m being told I can either A. Stop payment or B. Receive notice as to where this payment is(mind you this is after “ Agent Hart” told me nobody has access to that information). So, I tell her I want both honestly because I want to know where the money went if I don’t have it and the financial institution in which my loan is at doesn’t have it and I also want my money back! I need it so I can pay my damn loan since it is now late and the financial institution in which I have my loan reports monthly and this effecting my credit ! She proceeds to tell me “ ok, the stop payment with take 10 business days...” I stopped her right there and said “ no I want money TODAY! Either I get this money or the bank gets my money for my car payment! I said I asked for a supervisor yesterday and never got one. Today I speak to one and she tells me that it could now only take 2 business days as long as nobody has cashed the check ... that’s right she said that .... how would they know when she again just told me that nobody has access to that information?! So now I get to wait for my money to HOPEFULLY land back in my account somewhere between 2-10 business days MAYBE... oh yeah because she also said in 10 business days I may only receive notice as to what the concluded from their investigation.... taking my money to an ACTUAL bank!! I have had this card for years and this is the first time I’ve tried to use bill pay, this has caused me to choose to just cut my card up and have my funds deposited elsewhere !!

I have never experienced any customer service line that has such rude and helpless Representatives I have called and spent over two and a half hours today trying to ask a simple question of where to send email back regarding fraudulent charges that were on my account I called yesterday regarding the fraudulent charges that I noticed yesterday the representative got into my account no problem now today I have called seven times spent almost three hours of my time with this they are telling me they need to verify my account in order to answer the stupid question so I keep giving them the information and they keep telling me they cannot verify my account which they did to did just yesterday and that I need to call back when I have the correct information so I said who am I supposed to ask if it is my account and you won't tell me which information you were claiming is incorrect I spoke to supervisors three Representatives the supervisors honestly when worse than the representatives are more impatient and more rude then the last person I spoke to finally gave me another number for the customer account protection line because I was asking who I can call to file a complaint the guy that answered literally less hopeful than anyone else I spoke to and after 3 hours of wasting your time with this and make sure little angry and I was saying to him how it's f****** ridiculous not cursing or saying one wrong thing to him but cursing out of frustration about the situation he told me sorry if you continue to use profanity I am going to hang up on you I said I'm not cursing at you I'm cursing out of frustration I said there should be no reason you should be telling a customer they can't say what they want to say out of anger I said if I was cursing at you I would understand but there's no reason to tell me you're going to hang up on me so I then ask to speak if I was cursing at you I would understand but there's no reason to tell me you're going to hang up on me so I that ass once again if I could speak to somebody higher than a supervisor since they were not helpful he said okay he put me on hold and I was on hold for 45 minutes before I hung off I literally got nowhere in 3 hours of my time and talkin to 10 different people from the company I'm absolutely Furious and will not be using this account again I highly recommend not to get an account from them being that it sounds like most of the representatives are from India or some other country I can barely speak English