I'm going through the same thing they tried to blame it on the merchant .

You stated that, this card is a good option for those people that don't qualify for "real cards". Well, that's kind of a bad statement to make, if you think only poor people and people with bad credit are the only people that get the Bluebird Card, then your statement and your believe is wrong!! Well, I have plenty of money, I have several "real credit cards" and 2 bank debit cards. I think the comment made by you, was uncalled for, this card is not just for people that can't get a real credit card, many people get prepaid cards for lots of different reasons. I got this card because I could set up sub-accounts for my kids and transfer money onto their card if they need money in a hurry or for getting work done on a car or something like that, they need the money right away. And I use it for vacation sometimes so that it is not linked to my bank account or so if it gets lost or stolen they can't just run up charges on it. That all fine and dandy, but to take advantage on people and put a 10 day hold on money that has been already refunded to Bluebird, I think that is a bad why to treat your customers. This just happened to me this week, I bought some auto parts on March 26, 2019, I did not use the parts, so I returned them unopened for a full refund from the parts store. They did the refund on March 26, 2019, Bluebird posted the payment on March 28th, posted the refund on March 28th, then placed a 10 day hold on the refund. I called the parts store and the corporate headquarters of the parts store, I was advised that the parts store sent the refund to Bluebird on March 28, 2019 and that American Express National Bank 4315 South 2700 West Salt Lake City, UT 84184, already has the money on March 28, 2019 and the parts store has a confirmation from Bluebird and American Express that the refund was completed and successful on March 28, 2019. So as I understand it, Bluebird and American Express have my money in their bank account that they confirm they received on March 28, 2019, but yet there is a 10 day hold on the money. I called customer service and they said that it is standard policy to hold the money for 10 days. The supervisor I spoke to confirmed that the refund was completed on March 28, 2019, but they had to follow the policy and hold the money for 10 days.. This is nuts.. Why do they need to hold the money, (in case the parts store changes it's mind????), If Bluebird already has the money then why are they holding it??? I grow up in the days when credit cards, debit cards and banks worked for the card holders and account holders, NOT the merchant!! I can only assume that American Express National Bank is holding on to the money in order to get interest off my money that is in their bank account, making a buck off my money.. Mean while I could have this money in my bank account earning interest. Well My Mistake for using Bluebird.. Bluebird Customer Service advice to me is that I should not be using a prepaid card.. Well great Idea Bluebird, I won't use you any more.. Thank You for the advice.. All of my other Credit Cards and Bank Card, process the refund and make the money available with a couple days, once the merchant process the refund. So, why are there different standards for prepaid cards then there are for other credit and debit cards. Does Bluebird think that only poor people and people with bad credit use these prepaid cards, so they can hold the money for 10 days, because the poor people are used to being without the money any ways.. Well I am not poor and I have lots of other credit cards, and I can afford to wait the 10 day, but I should not have to wait 10 days for money that they have already received back from the merchant. This was real cash money that I loaded onto this Bluebird Card, Not a line of credit. So, if Bluebird had my real cash to do this transaction and had real cash back from the merchant, then why the 10 day hold. This is not a line of credit that Bluebird is fronting me the money and they want to make sure they get THEIR money back before they refund me, IT is MY MONEY that I gave them on my behalf to pay someone for me with the money I gave them, it’s my money, not theirs, why do they have the right to hold money that is not theirs to hold on to. It’s about making money off my hard earned money, Bluebird has so many free options and no fee options, that it needs to make money off my money by earning interest on my cash for 10 days in their bank.. Imagine all the money in one day that Bluebird places a hold on in their bank, how much interest are they making off all that money that is placed on hold each and ever day.. Glad to know I can contribute to American Express’s multi-billion dollar enterprise. YOUR welcome Bluebird and American Express for helping you out by providing you with more cash in your bank to earn interest on, I hope it helps make all your financial goals a success at the expense of others.