Horrible customer service AND they’ve had my money “processing” In the account since the 13th, it was suppose to take 3-5 business days to transfer into my bank account and it’s still not there. I’ve been on the phone with customer service with whom can barely speak English and they have BS answers for me. Some sort of tech errors. After 5 different representatives and 10 days I’m forced to call the BBB and my attorney!! They are literally holding my money from me!! They wouldn’t let me give them no stars to submitt so I had to give them 1!!

You've ever had any other card with American Express don't think for a second that the policies or customer service is even remotely similar on this card. Transaction cannot be disputed until it's been fully completed. After they finally allow you to file dispute you must wait 6 business days before they will credit the funds back to your card. If you cancel a transaction either just a minute or two after the initial transaction American Express has already taking the money from your account. Despite having the supporting documentation showing the cancellation MedExpress will hold will keep your money 8 more business days until the pending transaction and their system lapses as a result of merchant inaction. There's no excuse for this except laziness and greed on the part a company take advantage of the customers that can least afford it. Shame on you

I've had my account for over a year just started as something small to put money up and save. Well now I use it a lot more and I had one time that I added over 300.00 to it, went to 2 stores and spend 100 at one and 60 at the other. It told me I had 28.00 left over. Well that didn't add up. So I started to add everything up to see where the confusion took place from that day. And I got more confused. So I started all the way to the day I opened my account. And realized the more I used my card the more money disappeared. First it was 7.00 one month that was miscalculated. And by the time I finished i'm missing over 300.00 because apparently there computer can't count when adding up your transactions. I called customer service and some lady that you can understand to much went back to my last deposit which was like 5 days and I didn't use my card a lot so of course those three transactions she went over added up. I'm talking about over a few months money's coming up missing.

The bluebird prepaid cards sucks. I got an overdraft. When I purchased something there was a transaction. It should've been canceled automatically!
Bluebird doesn't do a good job protecting their customers. Debit cards are better.

Bluebird is okay, but the issue I have is not many establishments accept American Express. I went to a gas station and swiped at the pump and received an error. So I went inside and they told me that they do not accept the card and I was on "E". It's a good thing that I was able to use the "ATM" machine and pay the Fees to get cash.

Secondly, I went to an establishment and when they saw my card with the American Express Logo they told me they do not accept. I stood in line 10 minutes to get rejected.

Also, I do not like the fact that I have a PIN but I cannot get cash back at a grocery store when I buy groceries.

Lastly, finding an ATM that offers withdrawals is a hassle. Walmart is the SLOGAN behind Bluebird and where I live the machine is ALWAYS out of order. It has NEVER worked for me. Therefore, I have to drive 20-25 minutes to use an "ATM" that accepts Bluebird - without the fee.

Moving forward, I have received good customer service despite the many times I have called and the representatives could not find my account using my email address, SSN, or other pertinent information. However, when I ask for a supervisor they are able to find my account. With this being said, I did get one representative that was VERY reluctant to allow me to speak with a representative.

I like Bluebird because I get my payroll check Wednesday night vs Friday. Is it work the issue(s) I am having? Yes it is until I get control of my finances and DOCUMENT when I use ANY card. When you make a purchase, write it down.

This card services is horrible, I had to dispute several charges on my card that were no of my doing. They held the funds for over a month after telling me that if no decision was made in ten days I would get my refund returned to my card. It's been over a month and they keep feeding me excuses on why it keeps getting pushed back. The customer service is awful and they are clueless and can't give you an answer on what's going on. I hate this service and to me hate is a strong word but it's appropriate for the amount if crap they put me through.

Do do not uses this card there far better card to use besides this one.

I really love mine. I have had no problems. The only problems I know of, is that AMEX isn't accepted everywhere like a visa or mastercard is. It helps me to protect my real money in my bank when making gas purchases, I use at most any place that accepts American Express and love them.

Don't link your checking account or any account to bluebird. Someone got into my bluebird account, changed my profile and transferred 400 dollars to bluebird and then transferred 478 out of bluebird to some lady named Rebecca fransway. Your only allowed 200 per day to load money on your bluebird but unlimited money going out. This happened at 11:58 pm and another at 12:01 am.
Called the fraud department and they had to send me a voice mail to my phone with a fraud case number. They would not talk to me until I got that case number and called back. I then got the number and called back. They are idiots, the guy gave me the wrong case number. I rechecked the number again and called back, they kept saying it's the wrong number. She called the guy and got the right number. Meanwhile someone is in my account and stealing money and I'm arguing of a number. Go figure they are in Asia. They took the info right and said don't worry you will get your money back. After 8 days The people in Salt Lake City sent me a email saying they declined my 1278 dollar claim because it was authorized. Case closed !! The lady can't add, I never said 1278 so she submitted it wrong. She even read back to me the amount, it was right. But submitted it wrong to salt lake. I called tha same number (fraud dept) and they said there is nothing they can do that I have to right a letter. I wrote a letter, sent certified mail with all my bank account statements proving my case and I have heard nothing from them. That was on 5-7-17 and now it is 5-23-17. I got screwed. For someone to now my personal info and to change my profile had to be an inside job. There is no number to call Salt Lake City Utah. I expected a lot more out of American Express. They went on what the lady put in 1278 and it didn't add up. No wonder they declined the claim. Almost done intentionally so they won't investigate it. Even though they say " this conversation is being recorded ".
Listen to the recording!!!! They suck!!!

AWFUL, AWFUL, AWFUL customer service. I had no issues with this card until I used it at a local money pass atm to withdraw $300 from my account. The money was deducted from my account but was not dispensed from the atm. I went inside the bank immediately to let them know and contacted Bluebird from their parking lot to file a dispute claim (at the suggestion of the bank's atm manager). The bank counted their atm that night and acknowledged that it was, in fact, over in the amount of $300. They immediately sent the credit back to AMEX to be put back on my card. Bluebird denied my first dispute claim stating the merchant had provided documentation that shows the money was dispensed. They don't seem to understand that it was dispensed to THEM to be put back in my account and they HAVE NOT DONE THAT, so they are sitting on my money. I opened a second dispute claim and now it has been almost a month since this all started and Bluebird claims there has never been any credit issued back to them for my account and that they are still investigating my claim. On the last set of documents I faxed over yesterday (because they claim they never received the documents I faxed over last week) I let them know that I am fully prepared to file a complaint with the BBB and contact media sources to investigate this issue that appears to be a common one with AMEX, and *gasp* I woke up to a $300 provisional credit to my account, which they stated can be withdrawn if they deem my dispute invalid again. HOW DOES ANY OF THIS MAKE ANY KIND OF SENSE?!? I am beyond frustrated and will never touch a Bluebird card again, nor will I EVER recommend it to ANYONE. The day this all happened I went and opened a TD Bank account. Lesson learned. DO NOT USE BLUEBIRD!!!!!!!!!

I don't like like it's optional to register a temporary card but if you don't and you lose the card whoops the money is gone for good. They should put that damn warning on the freaking packets so now I'm out of my hard earned money so therefore I'm just gonna Walmart prepaid cards then at least I know with them I know my money won't just "vanish"