I unfortunately opened a Bluebird account for travel expenses for work. I get my reimbursement checks paid to this account. On my last business trip, I lost my ATM card and was told it would take another 7 - 10 business days to receive a new one. Well.......how do you get money out of your account when you don't have an ATM card? The website proposes a service called RIA, or something, to have money waiting for you at WalMart. However, you need to have your pin number and security code from the back of your card. Since the card has been cancelled, this doesn't work.

I called Bluebird customer service and they said I should write a check to myself for cash and take it to WalMart (who underwrites this nonsense). The only way you can write a Bluebird check is to have it 'pre-authorized' for the total amount - meaning it automatically deducts that amount from your account and gives you a verification number to put on the check to ensure that it is going to go through. I did all that. I took it to Walmart and they looked at me like I had two heads. They said, 'we don't cash personal checks here, you need to take this to your bank.' I assured them I JUST spoke with Bluebird customer service and they said Walmart could do it since they're the ones who issue this account. No one there had ever seen a Bluebird check before and they wouldn't take it.

Next step, I took it to MY real bank. They said they'd cashi it but it would have to be on hold for a few business days. I didn't like that solution either as it's my money and I need it right now. I called Bluebird Customer service again and they said try a Wells Fargo bank since that's who underwrites our checks. Tried that too and they wouldn't touch it.

Bottom line is that Customer Service has no idea what they're talking about and you're totally screwed if you lose your ATM card, as there's no way to get at your own money. The Customer Service Rep kept repeating, 'well sir, if you know someone else who has a BlueBird Account, just transfer money to them.' Hell no! I don't know anyone else with this crappy bank and I certainly wouldn't wish it on my worst enemy.
To hell with this banking nonsense and stick with the big players.

Closed my account because I opened a claim about a purchase I didn't make for $117. Closed my account and sent my remaining balance of my tax refund in a check, which my credit union had problems verifying. I'm still working on solving my dispute!

My daughter's card was stolen and it took them 8 (eight!!!!!!!!!!!!!!!!!!) weeks to credit our account. The customer service team 1). hung up on me, 2.) would not let me speak to supervisor, 3.) lied about receiving our fraud claim documents we uploaded, and 4.) could not speak English. It was the worst experience ever. Made me HATE AmEX.

I have had my card over a year and only ever used it for Walmart bucks. However my husband's new job requires direct deposit so I called blue bird about doing this. I was told I would have to add him as a family account holder first. I did so and we took the information to his employer. Pay day comes and no deposit. We call blue bird. After me explaining four times how I am primary on the account, they tell me a family holder can't receive direct deposit. So now no way to get paid. All because they gave me false information from the beginning!

The "card" is great. C.S., not so much. ALL money was stolen off card and Amex doesn't want to credit me so I have to jump thru hoops until they realize I won't give up. AND they only out source so you can't speak to anyone in the US.

I used my prepaid card to reserve room at a hotel. The hotel charged a $50.00 fee for incidential. I checked out of the hotel and the hotel assured me the $50.00 would be return to card. After 2 weeks I notice the $50.00 was still on hold. I contacted American Express customer service and was informed they had 30 days to release hold. I contacted the hotel and was informed they cancelled the hold the day i checked out. Really a 30 day hold for a prepaid card. Once I receive money back. I will be cutting up this card

I've been having BofA for a while now, was always being charged monthly maintenance fees because we couldn't meet the minimum deposit each month, and whey we had a low balance to begin with we would be charged overdraft fees and at some point ended up with 89$ in fees because I didn't realize paypal didn't go through yet my bad. Finally found this prepaid card. It works wonders. I've had a balance of 0.01 cents for a few months now because sometimes I don't add cash to it. But with the bank issues this card is a great life and money saver. Would highly recommend this to anyone who has balance issues. Thank you American Express/Walmart! And might I add free savings set aside account omg :)

Would not give any stars but you have to.
We bought the start up kit and this is the first time and we have not even tried to use it because the website gives you some processing error. And customer service is a joke I work in customer service and if a card says no credit check to have then why do they do one? It's a flipping prepaid card. You are not getting a credit card. After over an hour and a half talking to customer service. I would not recommend this card to my worse enemy. Now to get the money we put on the card before this crap so we can find an alternative that does not lie about what you can and cannot do with the card. So if you don't agree fine but my experience was terrible I would NEVER recommend to anyone. And any customer service explanations after this incident will not fix my opinion of this false advertising and poor service

I choose my Bluebird prepaid card over a bank card Bluebird doesn't give me a lot of problems they have amazing customer service that is available 24 hours I love the features that they have like the set-aside account will have you feeling like you have a savings account because you get to put all of the money that you're going to use at a later date inside of it i love that they offer direct deposit i always get my money on time I like that they give you free checks to use and the only time your card ever gets charges if you withdraw money for ATM machine the only thing I don't like is that American Express is not accepted everywhere so that could be a little frustrating to me when I'm trying to eat at my favorite mall or buy something but other than that they are a really great card company I have been with them i believe it has been 2 years now I feel like I have always had my back

I personally love my Bluebird card! The only thing I do not like is how Amex isn't accepted in every store like Visa is, but I know that's because Amex charges ZERO fees unlike other card companies. Highly recommend!