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Capital One Venture Review
John Kiernan
5.0 / 5
The Capital One Venture Card is a very good travel rewards credit card for people with 700+ credit scores who don't want to be tied down to a single travel provider. With an initial bonus worth $750 in travel, double miles on all purchases and a reasonable annual fee, it’s... show more
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Yes, you can upgrade your Capital One Venture Rewards Credit Card to a better offer as long as you've had the card for at least several months, and you will have the best odds if your credit score and income have gone up since you applied. To see if your Capital One Venture card qualifies for an upgrade, call customer service at the phone number on the back of your card. Capital One also periodically sends targeted upgrade offers to existing cardholders on their online account.
Capital One Venture Card Upgrade: What You Should Know
Capital One does not state a specific amount of time the card account must be open before it's eligible for an upgrade, but it's a good idea to wait at least 6 months before requesting an upgrade.
A history of on-time payments and low credit utilization increases your chances of getting an upgrade.
Capital One only allows upgrades to cards within the same card family. For example, you cannot upgrade from Capital One Venture to a business card or co-branded card.
If you upgrade to a Capital One card with an annual fee, the charge will appear on the new card's first monthly statement.
If you're eligible for a refund on your Capital One Venture card's annual fee, Capital One will pro-rate the amount of your refund, based on how long it's been since the fee posted to your original account.
You will not be eligible for any initial bonuses or introductory 0% APR offers associated with the new card, unless they're included as part of the upgrade offer.
Capital One Venture card upgrades do not require a hard inquiry on your credit report, so there's no effect on your credit score.
A Capital One Venture card upgrade typically takes just a few minutes. If you are approved, you should receive your card within A from the approval date. Your card number won't change, but you will receive a new card with an updated expiration date and security code.
You can use your old card until the new one arrives, and it will have all the benefits of the new card as soon as the upgrade is complete. Your current credit limit and APR will carry over to the new card, as will any unredeemed rewards, unless stated differently in the upgrade terms.
The best Capital One Venture benefits are rental car insurance and travel accident insurance. The Capital One Venture Rewards Credit Card also has virtual card numbers and extended warranty, which are more common perks across Capital One credit cards.
There's no official Capital One Venture miles redemption chart. But that's because you don't need one. It's not that complicated. Capital One Venture miles are worth a penny each when redeemed for travel and half that when redeemed for gift cards or a statement credit. Since Venture gives you double...
The Capital One Venture card travel insurance benefits include travel accident insurance, lost luggage reimbursement, rental car insurance, and more. These benefits are covered by the card's $95 annual fee and kick in automatically when you pay for travel with the card. You just have to submit a claim if...
You can easily redeem Capital One Venture miles through the Capital One website, mobile app or customer service phone line. What's unique with this card, though, is that you can redeem miles either before or after you pay for your travel expenses. You can also redeem miles for gift...
You earn Capital One Venture miles, not points. But it doesn't really matter. Plenty of travel rewards credit cards offer points, and plenty of others give you miles. The key is that you're not earning cash back, which means you need to figure out how much your miles are worth.
Capital One Venture miles are worth 1 cent each when you redeem them for travel expenses. For example, you can either use miles to pay for travel-related purchases that appear on your bill or book travel with miles through Capital One. But each Venture miles is worth just half a...
Chase Sapphire Reserve vs. Capital One Venture is a win for Capital One Venture. Venture's annual fee is only $95, and it offers more flexible rewards redemption. You can use your Venture card points for any travel purchase. With Chase Sapphire Reserve, you have to redeem through the Chase...
When you look at Capital One Venture vs Chase Sapphire, you're really comparing at least three different cards: Venture, Chase Sapphire Preferred and Chase Sapphire Reserve. There's also the Capital One VentureOne card and the discontinued Chase Sapphire card (which some people might still have).
Your Capital One Venture payment options are online, by phone or by mail. For fastest processing, online is the way to go. Alternatively, you can make a payment at a Capital One branch.
Here are your Capital One Venture payment options:
Share your insights and review the Capital One Venture Rewards Credit Card
5
41%
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25%
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19%
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9%
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6%
3.8
2,660 reviews
2,660 reviews
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ravi parmar @ravip2248
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5 Star Rating
The travel options are completely terrible. With nearly 100,000 miles you're still paying out a significant amount of cash for terrible flight options. It's cheaper to shop your travel needs through travel websites. I'm completely disappointed in this card since I got for travel purposes.
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sorinrocks @sorinrocks
The whole point of this card is you don’t have to pick from a selection of flights provided by the credit card company. You book whatever flight you want wherever you want. Then when the purchase shows up on your bill, you pay it off with miles….
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harreskov01 @harreskov01
True but you can use the purchase eraser or transfer the points to airline or hotel partners.
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sarrinha @sarrinha
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1 Star Rating
Capital One Venture has the absolute worst customer service ever! I've had 2 different issues with fraudulent disputes and they don't ever help the customer out. I had a shady airline website make charges that I never authorized and tried to make me pay cancellation fees to remove the charges and Venture told me to file a Dispute. Which I did and the manager at Venture reassured me not to cancel the charges even though I only had 24 hours to cancel or they would charge me the full amount. The manager said I would win the case and not to cancel in order not to get the cancellation fees added as well from the shady merchant. I did what she asked and then 2 months later they sent me a letter saying my case was lost because I never canceled the charges that they supposedly said they've taken care of and said the case is lost and the money has been paid to the merchant. I told them the phone calls are recorded and I have the manager's name and employee ID and they said they needed that in writing not over the phone and it's my responsibility since it was my card. Stay away from this card, american express handles all your disputes for you with no problems and they make sure the customer is priority over the merchant. Any shady fraudulent activity occurs, american express has your back. Venture is only interested in taking your money and treating you like your the problem. I'm closing my account with them as soon as the dispute is closed and am telling every person I know not to get this card.
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Lotfi Fouzi @ylf16000
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1 Star Rating
I don’t know about the credit card itself, because I didn’t receive it yet, I applied on October 17th and today we are November 8th, my concern it’s about the costumer service, it was very poor and very bad. First of all to speak with a representative, you need to wait on holding for at least 30 minutes, I called 3 times, and each time it was that long. Second they only information that they provide you is: you gonna receive it soon !!!! On my last call I was told that they gonna cancel the card and send me a new one in 6 to 10 other business days, so I asked about the APR because basically the time l am gonna receive the card, I am gonna have only 11 month APR instead 12 month, they said there is nothing that we can do about it. I am really disappointed about that, and I pretty sure that I am gonna receive my first bill before even receiving the credit card, do you think that is fair?
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Ji Lee @jihyelee9202
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4 Star Rating
Got this credit card about 5 months ago. I appreciated that I got my bonus rewards right when I hit the promotional spending requirement, without having to jump through hoops. Also appreciate their fraud text alerts regarding potential unauthorized used of my card. To block the transaction, I just had to text back saying 'no' and it blocked my card. I get a piece of mind knowing that if someone tries to steal my credit card, I'll be notified.
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vishal7377 @vishal7377
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1 Star Rating
One of the worst customer care ever despite of annual fees. Cancelled card after two years. No balance on card with use of card over $3000 a month, they were not able to solve simple problems. Most of the time disputes were solved months later. Customer reps are unfortunately very low intelligence and not interested in helping customers. Do yourself a favor and skip this card.
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markmonti @markmonti
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1 Star Rating
Verified Customer
Stay away from Capitol One. Ripped me off $59. No one to talk to. And they just don't care. Paid $59 for a card I didn't have. When I thought they were being shifty I said let me record this phone call. Of course they said no. They don't want the public to know how they rip people off. Stay away - Too many other cards to deal with these people.
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patrick_posey @patrick_posey
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1 Star Rating
After six months of being patient trying to work through a dispute with Expedia I ended up closing the account. This is not a company that will fight for its customers. I paid to have a flight rescheduled that was then cancelled by the airline (fun times trying to outrun Hurricane Maria...) Neither the airline nor Expedia would work with me on a refund. Capital One drug this out for SIX MONTHS and I patiently worked with them (shame on me). After six months they told me that it was too long to pursue this any further and washed their hands of it. I cancelled the card with $130 in points left on the card which they would not refund me. Hopefully they use it for personality training for the supervisor who handled my case because she has NONE.
Peace out Capital One, I won't be back. We transacted over $60K annually through that card and were never late on payments. I went to Citibank, got the same 2% rewards with no annual fee. And... and... wait for it... they have free TRAVEL INSURANCE in case crap like this happens to you! Pick another card and another company. This one isn't for you.
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Renee DuBiel @londonblue11
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2 Star Rating
They loudly claim that your 'rewards' never expire. So imagine my surprise when I find that I'm no longer able to apply my travel rewards after 90 days! Customer service reps had a difficult, tongue-tied time trying to explain to me that the travel expenses which enable me to claim my rewards - really are NOT my rewards. Capital One defines 'rewards' on this credit card as total expenses charged (which in fact give you nothing unless you have travel points to deduct from them). The poor phone reps trying to justify this scam to me were obviously squirming. Then they informed me that really, I can apply my travel points for up to 180 days of the travel purchase - but I have to phone them to do that, as they disappear from the screen (so how would anyone know that without keeping an Excel spreadsheet?) And I was told that if I could apply only a portion of my travel costs, the remainder would still be available to use. But that remainder also permanently disappears from the screen. When I asked to speak to a manager to complain about their false advertising, I was told "when I was approved for the card I was sent paperwork specifying that my travel purchases could not be redeemed after 180 days - somewhere in the fine print". Be prepared to receive a couple of dollars in the class action suit...
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sonja_scholl @sonja_scholl
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2 Star Rating
UGH! This is the first credit card I have had in 20 years! Redeemed my rewards and paid the balance as instructed. I was charged interest because the “rewards reduced my balance 338.00 but I still had to pay the total due 1537.04”! (Not 1199.04 as I was instructed to do) Right hand doesn’t know what left hand is doing! Lots of double talk! More trouble than it’s worth! Wouldn’t wave a 12.00 interest charge! Buhbye Capitol One!
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Jim M Leszczynski @jimleszczynski
Not waiving the interest charge sucks.
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radata235 @radata235
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1 Star Rating
I have used this card for a few years. They have allowed a fraudulent charge that has cost me $1100 & customer service didn’t do anything to resolve the issue. Capital one provided me with 0% protection against a fraudulent / scam charge. Definitely not recommending it to anyone
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Review Capital One Venture Rewards Credit Card
Expert Thoughts on Capital One Venture
To help people learn more about Capital One® Venture® Rewards Credit Card, WalletHub's editors posed the following questions to a panel of experts. You can meet our panelists and read their responses below.
Which would you say has been more responsible for the Capital One Venture Rewards Card’s longtime popularity: successful advertising or competitive rewards?
How do you expect credit card companies like Capital One to adjust travel-focused offers such as the Capital One Venture Rewards Card in light of COVID-19?
Who benefits more from credit cards made of metal: cardholders or card issuers?
Bonnie Knutson Professor, The School of Hospitality Business, Broad College of Business – Michigan State University Read More
John T. Bowen Ph.D., Professor Emeritus, Former Dean and Barron Hilton Distinguished Chair, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston Read More
Maggie Daniels Ph.D., Professor of Tourism and Events Management, College of Education and Human Development, George Mason University Read More
Matthew J. Bauman Ph.D., MS, Assistant Professor of Hospitality & Tourism Management, White Lodging School of Hospitality & Tourism Management, College of Business, Purdue University Northwest Read More
Berkita Bradford Department Chair, Associate Professor, College of Agriculture, Virginia State University Read More
David Baker Ph.D., Associate Professor of Hospitality Management, College of Business at Tennessee State University Read More
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