The Citi Diamond Preferred card is a very good credit card that’s worth it for people with good credit who want to avoid interest charges on balance transfers or new purchases. Citi Diamond Preferred offers introductory interest rates of 0% for 21 months on balance transfers and 0% for 12... show more
0% Intro APR for 21 months on balance transfers from date of first transfer and 0% Intro APR for 12 months on purchases from date of account opening. After that the variable APR will be 14.49% - 24.49%, based on your creditworthiness. Balance transfers must be completed within 4 months of account opening.
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There is a balance transfer fee of either $5 or 5% of the amount of each transfer, whichever is greater
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Get free access to your FICO® Score online.
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With Citi Entertainment®, get special access to purchase tickets to thousands of events, including concerts, sporting events, dining experiences and more.
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The standard variable APR for Citi Flex Plan is 14.49% - 24.49%, based on your creditworthiness. Citi Flex Plan offers are made available at Citi's discretion.
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The easiest way to reach Citi Diamond Preferred customer service is either online, thought the Citi Mobile app, or by calling (800) 950-5114. To speak to a live Citi customer service representative over the phone, say “customer service” any time during the call. Representatives are available 24 hours a day, 7 days a week. Alternatively, you can reach Citi Diamond Preferred customer service via mail, or by visiting a local Citibank branch for assistance.
Here's how to reach Citi Diamond Preferred customer service:
Online:Log in to your online account through Citi's website or use the Citi Mobile App to live chat with a customer service representative.
Phone Number: You can call customer service at (800) 950-5114.
Mail: You can also contact customer service via mail. The address is: Citibank Customer Service P.O. Box 6500 Sioux Falls, SD 57117
If you call, an automated voice will ask for the last four digits of your Citi Diamond Preferred card, so make sure you have the card with you when you call. If you don't have your card, be prepared to provide other verifying information such as your Social Security number (SSN). You will then hear a brief summary of your account. You can say “skip” at any time to bypass the account summary. At this point, you can ask to speak to customer service.
If you need to manage your account without speaking to a live representative, you'll hear a list of options. You can either state the purpose of your call, such as “Payments,” or press the assigned number for that task. You will be routed to a new menu specific to your issue.
No, the Citi Diamond Preferred card does not have cash back or any other type of ongoing rewards. While the Citi Diamond Preferred card does not offer cash back, it is a good option for financing big purchases or balance transfers because of its promotional interest rates and $0 annual... show more
You can get a Citi Diamond Preferred cash advance by using the card to withdraw funds from any ATM that accepts Mastercard or by visiting a Citibank branch and asking for a cash advance. Keep in mind that you'll need a PIN to get a Citi Diamond Preferred cash advance... show more
Citi Diamond Preferred does not come with travel insurance benefits anymore. Citibank dropped travel insurance for Diamond Preferred (and nearly all other Citi cards) in September 2019. Before then, Diamond Preferred came with $500,000 in travel accident insurance, plus $5,000 in trip cancellation and interruption protection.
No, the Citi Diamond Preferred does not offer rental car insurance any longer. This benefit was stripped from the Citi Diamond Preferred in September 2019. The card does have other benefits, though. It provides purchase protection and zero fraud liability.
If you're set on finding a card with good... show more
The Citi Diamond Preferred concierge service provides personal assistance to cardholders 24/7. Diamond Preferred concierges are typically available to help with tasks related to travel, shopping, dining, entertainment and more. To request service, call (877) 383-4802 or send e-mail requests to [email protected] There's no cost to use the concierge service... show more
To respond to a Citi Diamond Preferred invitation to apply, go to the website listed in the offer and enter the invitation code that Citibank provided. Type in your last name and click the “Apply Now” button. You may receive an instant decision. The other option is to fill out... show more
The Citi Diamond Preferred monthly membership fee is 0. The card doesn't have a monthly or annual fee, which makes it a great 0% APR card, to be honest.
Share your insights and review the Citi® Diamond Preferred® Card
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3.6
1,434 reviews
1,434 reviews
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Serra @serrabarber67
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5 Star Rating
Verified Customer
I have always been on time. I don’t understand why I can’t get a higher limit can you please explain why thanks for everything have a great day
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Becky Ffamily @ffamilybecky
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1 Star Rating
Lied about denial of application. Over 800 credit score with all "exceptional" revolving accounts. Was told there were too many recent "inquiries." Double checked with Equifax. Equifax told me that Citi was lying. Only 1 hard inquiry made in the past year....for a car I purchased and punctually & reliably make payments on each month. Sketchy company actions....reminds me of behaviors I have experienced with companies in the past that subsequently got exposed and went belly up.
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Uyen Pavelis @upavelis
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1 Star Rating
We spent a lot of money on the card for several years... but canceled it after having to deal with the customer service so many times re: a fraudulent charge that they wouldn't support us on- despite overwhelming proof that the merchant has made fraudulent charges on other customers. There are so many cards out there to pick from; don't choose this one. You need to have a card that protects you against theft!
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ral @realitalian77
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1 Star Rating
citi/chase grade F. Don't bother unless existing customer or want a worthless hard pull. customer service is non-existent and most reps. have foreign accent with very little knowledge of bank exceptions and regulations.
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Megan @megank_14
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1 Star Rating
Verified Customer
Horrible customer service ruined my credit by lowering my limit to my balance for no reason. Will always side with the merchant run from Citi cards. They are horrible to its customers even the ones that have good credit, never pay late and have a good history.
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smadi_a @smadi_a
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5 Star Rating
Verified Customer
I just applied, FICO SCORE 724, low usage (16% out of $27,700 overall limit) approved with initial limit of $9,700. They pulled equifax. Already existing Citicard customer with AA Advantage card ($5,000) limit.
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zusamagick @zusamagick
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1 Star Rating
Verified Customer
I was approved for this card because of my relatively good credit. They gave me a very low 1k max credit limit. I use it for my business and use it ALot and pay down the balance to zero, over and over. Its been 1 year and i've requested a credit limit increase twice. Citigroup twice said no, which hurt my credit. If someone who has good credit and pays it down over and over can't get a credit increase, then who can? Avoid this bleeping card. almost useless.
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Edgar @guangzhouteaching
They don't make money if you pay off. They need to allocate credit to people who do pay interest. So they keep your limit low since you pay your balance in full. Banks have limited resources and citi depends on interest. Go to Amex they make money on network fees and don't mind if you pay in full and not pay interest. Remember that banks have limited resources and 0 interest is a marketing gimmick that if you game well gets you on their no no list.
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Nathalee Gonzalez @nathaleesoto
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1 Star Rating
During times like we are going through, when this country is seeing so much unemployment, when there are people that are not even getting the unemployment benefits, when there are people in need that cannot get food even if going to food banks, or when have had to stay waiting in lines for food, when we all living in anguish, and CitiGroup which does have headquarters in New York, and when ironically, seems that has obtained a SBA loan, BUT allowing its call centers to be located in India. This is so absurd, deeply unfair, and unkind with all American citizens. Has made me upset mainly due to this, but I have spent the whole morning to trying to understand their Indian accent. Every time I called this morning, each time my call was transferred to people in India. I have accent, but I am the customer that needs to fully understand what is being said to. Shame on you! You deserve none stars, and I which I could give the lowest rating there is, sadly I am going to choose one to make sure that my review is being posted.
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saivenkat007 @saivenkat007
This comment deserves dislikes
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Nem L @Nemeh
India is suffering from hardship also, should we not be allowed jobs? Karen, i realise u hate people in other countries to have jobs, what is your solution to this problem?
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Edgar @guangzhouteaching
This is the type of person that calls the police on a neighbor that isn't doing anything wrong but the gets mad that the police lights are interrupting her REM sleep cycle.
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williamk_270 @williamk_270
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2 Star Rating
Verified Customer
If you've been scammed online and pay for an item that you never receive, Citi will side with the merchant against you and take their word over yours without any proof shipment by the merchant was fulfilled. I ordered an item, paid for it and never received it. I then disputed the $100 charge. Citi contacted the merchant and the merchant said item was delivered. There was no tracking number or any proof at all that item was shipped or received. Citi was wrong on this. How can Citi rule in favor of the merchant just based on the merchant saying the item was delivered without providing proof su h as a tracking number.
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sh2death @sh2death
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4 Star Rating
Card offers no rewards -1 Star. However, it offers one of the highest limits w/ some of the lowest interests for balance transfers. I don't recommend this card for normal purchases, this card is only good for balance transfers from purchases on the right card or for those high expense bills (medical emergencies). If you book a vacation (outside of your available financial means) on a rewards card, you would be able to transfer that balance over to this card for a 3% fee and no interest for 15 months. Though I don't recommend going on vacation on money you don't have, this is a good option to save yourself lots of money on interest w/ a balance transfer. Strongly suggest this card for unexpected medical expenses. Again, charge on a rewards card and balance transfer into this card at a 3% fee for 0% interest for 15 months. 4 stars for ease of use, high credit limits and BT offers. Do not use as your primary card.
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