Direct Express® Prepaid Debit MasterCard®

Very poor Customer Service! I've been trying to get through for over a month! I have an unauthorized debit that I disputed several months ago! I was given my $400+ dollars in provisional credit! You decided to honor them and they've been trying to collect the money again because they said you did'nt pay them, also my credit report is affected! You've put me in an awful situation and now your system tells me to call again at a later date, everyday, everytime I call! I don't force you to pay merchants that you don't feel earned ypur money? You've done this to me several times and you all don't deserve to have a Federal account! Your Customer Service does'nt include the Customer!

Direct express is a bunch of worthless thieves they let your money disappear and not want to replace it at all. I found out today that there is a class action lawsuit against them. I went and hired a lawyer today I’m tired of them stealing our money. If you have ever had problems I advise you to call a lawyer immediately. Plus get involved in the class action suit if I could give them 0 stars I would I would put them negative 1000 stars

Worthless if you thank this card is good its not anyone can take money from you i have lost 1100 and its been 2 months and still have nothing back they suck and if you believe them good luck i hope they don't take money from you

Please read and beaware.I have this particular card for my social security benefits. I didn't have many problems until somehow my card got frauded. The strange thing is someone used my card to by a plane ticket outside of the US . It wasn't even used in the US for this transaction yet the federal government who works with this card allowed the transaction to go through and it was for several hundred dollars. This company direct express is holding the money until investing is over with and they are not wanting to work with my local authorities on the case. Yes a report had to be filed and lots of paperwork had to be sent in to direct express. They are saying it can be 3 or more months before I can maybe get the money back. This is insane considering the transaction shouldn't have ever been allowed to begin with considering it was used not in the US and for airpane tickets. So now I am wanting to let people know that this card is not secure and you will not be able to get the funds back from fraud easily at all. I suggest to anyone with this card get rid of it. Cancel it and get a bank account with someone or anyone . Bank accounts will replace the money till the investigation is complete.Just don't keep this card. It truly is horrible when you are left without being able have the money to live on that you really need. I hope this review can atleast help 1 person from the pain .

They have the worst customer service and have a in house problem with Freud of are personal information. I faxed them 4 times and they kept saying this was wrong that is wrong and hanging up on me, so its a in the House problem of Direct Express, I learned that when I went to social sucurity, The Guy Jumped Up and said Not Another One, We Got Like 80 Of These In The Last FEW Days, meaning Complaints About Direct Express...THAT SAID EVERYTHING I NEEDED TO KNOW, So Im Out Today As A Disabled Vet I Can Get I Deal On Debit Credit Card Or Just Being Disabled I Can Get Free Debit Card Account At Bank of America or Chase for Vets. But dont Deal with Direct Express, Hanging Up On Customer Is Wrong and I Was Being Nice, But Firm, I Didnt Know The Problem Was On The Insider, I Do Now, If your Disabled or a Vet or both Go to a Local Bank that gives Deals to the Disabled or Veteran's.....Your Heard it From The Horses Mouth, Good Luck !!!

Terrible customer service, when you call you finally get a recording that says they are experiencing high call volume and to call back later. If you choose "lost or stolen card" then you get a live person after a long wait. They can't really answer any questions without putting you on hold. Terrible web site also. I'm closing this account and will never use them again. I can't imagine why this is the default for Social Security. I should have read reviews last year.

To anyone reading this please, please DO NOT GET THIS CARD you may live to regret it . If you have no problems you may think its works good with low fees and your checks deposited on time to your card. But do you know that you have no security like a bank with this card and they are just a process center that can not help you , they take down your problem or questions and sends it off to Comerica Bank which will take no responsibility , great setup for them not for the people that depend on this to live. Direct Express cards are being stolen, accounts hacked , money removed without owners approval and you are the individual that will have little to no recourse to get your money back or see justice services. Because they have millions of accounts you many get lucky and never have a problem but can you take that chance? What will you do when your check is stolen because you will have almost no recourse. Direct Express and Comerica Ban are being targeted and no one is stopping it . Fraud and complaints are not being processed or handled properly our disabled and seniors are being robbed , I know because I'm one of them . This scheme of getting a new card on someone account then changing the address, phone number and PIN has been going on for a long time and is still not being stop ,one call to the account owner before the card is sent and it could be stopped, but it goes on and people lives are being destroyed . Without that money some people many end up homeless at the minimum your life is turn into hell . This has to stop ! Start with having your money put into a local bank or credit union that will at least save your next payments also change your passwords because someone has most or maybe all your personal information. Think about getting a credit monitoring service . Make some Noise to your senators, congressman , FBI , local police department, sites online like this, make yourself be herd keep calling DE and Comerica bank don't be rude, I'm sure your mad but it not going to help . Ask questions ,get names ,phone numbers and times for your requested to be completed. Stay on top of everything!!!

DO NOT get this direct express card. Mine was stolen and my account was wiped out. Direct Express are horrible people to deal with. They blame and punish the victim. They give you a provisional credit but take it back 20 days later. It is impossible to get someone on the line and when you do, they really don't care that YOUR money was stolen. Their investigators are lazy and indifferent and it can take up to 3 months before you get your money back, if you do. Better to get a savings account at a real bank and have your social security sent their. I hope that 60 minutes investigates direct express, because they are just as guilty of fraud as the person who stole your money.

DIRECT EXPRESS is the worst card I have used.. it has been a total NIGHTMARE I recieved my disability benefits on the 3rd of the month the following day I used my card and noticed my balance seemed low I logged into my account and noticed 2 transactions made in Huntington Park CA. I live in Texas I have never been to California or have family there. I called customer service and was informed to close acct and withdraw my money I filed a dispute and was told it can take any where from 45 to 90 days to resolve. O was shook unbelievable I told them that the proof was right in front of them a RED FLAG should have been raised immediately when I was using my card in Texas why would someone else be using it in CA? Never ever again using this card after reading all reviews I believe that this company it self are the THIEVES cause most fraudulent incidents seem to happen in some part of California something needs to be done too many people money is being taken and nothing seems to be done about it. Rated only 1 star only because I wanted to write a review cause other then that it's not deserved

Customer service is horrible and rude also trying to dispute a transaction is extremely difficult probably so people won't file disputes I have no faith that I will ever see my money returned to me cetainly not anytime soon

The card is fine as long as you don't need to talk to anyone. I simply needed to change my address after a move. Go online and it will tell you to use the online menu to change the address. But there is NO menu to change your address online. Other places tell you to call their 800 number to change it. There is NO menu to change your address on their 800 number. The phone menu is nothing but recorded messages that lead you to more recorded messages. They have a mail address. I mailed a change of address form there and they simply ignored it. Now I'm having trouble buying things online because the address Direct Express has on record is different from my mailing address. I'm online now looking for another card. I'm fed up with Direct Express.

Ive tryed to a few times have funds transfered to my directexpress. With out having a ,routing number it was inposable to do.there for I applied for a netspend with routing.now I need help ?turning in directexpress. In exchange for my netspend

just as the previous reviews, i am experiencing the same results...the scammers took the check as soon as it came in. the check that we depend on to live. our retirement that we paid. call in, repeat yourself. be told that you will be transferred to the dispute dept. be told to fill out the forms when usps delivers them. you cannot look up your statements online now, because all you have is the old card number. when you argue with the dispute dept finally they tell you the "geiza", the place you paid, is in egypt. hmm

Direct Express mailed me a card that I did not request. The card could have been easily activated by anyone who opened the envelope and my benefits would have been deposited to this card instead of going into my checking account. I wouldn't know about it until my money started disappearing. This is a scam that is targeting disabled vets and those who are on social security. Stay away from this company and report problems to your state's attorney general. That's the only way to get rid of these assholes. NEVER activate a card you haven't requested and watch your mail carefully.

The only problem I've had was after making a purchase I'd recheck my card to see my balance and it would tell me I had so much at that time, then without making anymore purchase for a while I'd check it again and it would be less then the amount before. The company said there was no hidden fees yet somehow my money gets removed without me ever making any purchase.how is that possible.

It is very convenient but if u have a transaction dispute it takes a long time for a resolution! You will receive a provisional credit but if they make a mistake it takes a long time to get YOU'RE MONEY BACK! Also it is very hard to get through to them by phone, call volume is always high and you get placed on hold, and get disconnected after being on hold!

I have my SSI and SSA checks direct deposit to this card...Opened this card acct. three months ago and they are still getting confused with my deposits. Social Security has called them several times. We thought it was straightened out last month with our worker's help, but lo and behold, this month it is the same thing. When I called the customer service, the woman was very loud and rude. Saying that the SSI had been deposited on the old card. I had a card about 14 years ago but it was expired. Now I find out that the SSI went on that card. Customer Service personnel are not very patient. The woman was VERY, VERY RUDE and would not let me speak to anyone else. It took another call later when I had a man customer service person who was a little nicer but also not patient when I tried to explain the situation. I would NOT recommend Direct Express to anyone. If you have Direct Express now and run into problems down the road, you will be treated with a lack of respect and understanding.

These are the worst customer service reps I have ever had the displeasure of dealing with in my life. My father's SSI was stolen from his card and trying to get a hold of someone to dispute the charges was nearly impossible. From the day that it happened, he started calling at 4AM, and 9 days later we FINALLY got a hold of someone!!!! The dispute department has no direct line and every time he called, he had to give every single piece of information that could possibly be required, only to be transferred to this dispute department, only to be disconnected due to heavy call volume. No holding, no live person, no direct line, just hung up on after calling and calling and calling for 9 days! He couldn't pay rent, he couldn't buy his medicine, he couldn't pay his cell phone and no one could have cared in the slightest. The customer service was extremely rude and the supervisor we spoke to was even worse!! I've never experienced anything like this in my life. It was completely unacceptable to treat people this way and we will be switching to a different payment method as soon as possible so that we NEVER have to deal with them again!!

Customer service is abysmal at best and when you need any kind of assistance, they won't be there.

Well I wish I was so lucky I signed up and never got a card now I have no way to access my money until 3 to 5 days

absolutely horrible customer service, I am trying to get my money out,but its frozen, they want paperwork submitted which I did, and still,they want more,meanwhile the bills are due, no food to eat.Ive never had this problem,and its so stressful,trying to get a hold of them is a nightmare too..I opened a bank account and stopping my benefits going there to that direct express BS card,but this month I will be fighting to get my funds unfroze,meanwhile I hope I dont become homeless.Its a very bad business,and those that think its all good,wait till this sorta thing happens.. P.S. - I think that their company is compromised,with all those fake charges from other countries. I just pray to God that this will be resolved soon, rents due the 13th..I dont wanna live in my truck,its 100 plus degrees here in texas.This is a very bad spot to be in,I hope all of you alls probs get fixed too, this is horrible to go through..

I think this card is horrible. I had someone call and get a replacement card while i was incapacitated, they spent over $4000 in 9 months. I sent proof that it could not of been me...my claim was denied. Last month an online company got my info amd repeatedly tried charging different amounts on my card. Only one charge for 44.87 went thru because I had no more money on my card. Direct express recieved, reviewed amd denied my claim in 3 days! They say your funds are secure, this is not my definition of secure.

I never got my card with benefits from social security

Usdirectexpress just wiped out my account for $540.00 and left me with $2.08 to last me for 10 and I can't seem to contact anybody about it. The customer service acts like they don't want to be bothered with me, but left almost penniless. I see here on facebook this has happed to other disabled veterans where usdirectexpress apparently steals all your money and you claim transferred it because your personal information was used to get the money. I live alone and no one been to my home or near computer, I also have card and have not disclosed this information to anyone. I have been locked out of the website, I wait 15 to 20 minutes when call them because customer service puts me on hold and won't come back to the phone, so I have to hang up and call back and go through step again to speak to a customer service agent. I don't know what to do they took everything last month, food money, fun money and bill money and won't stop talking me like talking pure shit. What is happening in North America I had similar problems with US bank that's why I Us direct express. Lord I want vengeance.

Accured multple late fees on billsbdue to Direct Express cancelling and reissuing my card WITHOUT my permission. They lost all funds in the transfer. Told have to fill out fraud claims to get it back. 2 months and no forms received. I used the savings option as well. Funds are suppose to be transfered to be available with in 24 hours. Four days and still can not access my money. Spoke to several customer service reps and 2 supervisors. Was told to "f" off, hung up on, and lied to multiple times. Supervisor said the only soulution was to go back to paper checks, cancel their service and not recover my money they lost. I'm rating 1 star to post review. To bad they don't have a negative star option.

Hate the fact you cannot use direct deposit from other sources ( child support, it comes from gov agency) or deposit checks. Would be beneficial to keep money in one place!

When asking yourself where are my funds; The answer is no one knows! Not Social Security or this Debit card company. It took me about 2 weeks to contact anyone & another week to find out no one would take responsibility for it's loss. Noone takes responsibility for your loss!!!!! You never get a statement to prove your loss. Such as myself back in November of 2015 they told me they shut my account off because they thought someone from Japan was using it. They made me get a new one for December & pay for it too! Then in December they just shut it off for no reason. Good thing I had informed SS to send my money to a bank where I get a Savings, Checking & Debit Card for free! They took $290.16 of my money & have yet to see a penny. I called BBB of San Antonio Texas where their main bank Comerica is located/they in turn sent me back to my local BBB/They had me write my letter of complaint/They notified the bank & Social Security or nothing would have come of this. I had to borrow money from a friend to cover my bills. I thank my stars she could do this for me. I have been sent a letter from SS stating that they took back my funds from this bank but I have not seen a penny. I have paid my friend back with my SS check which is only $778.00 a month. It is my sole income. This company is a sham at best. Social Security puts their pamphlets out on their counter for all to take & apply for this card because it is direct deposit but the company cannot handle the surge of complaints at the beginning of each month. You get put on hold or transferred to another agent who is too busy & your call is dropped. For those of you who are poor & can only afford a per minute phone, it will cost you a fortune for all the time they waste of your on the phone. My recommendation is to go with a FEDERAL CREDIT BANK! STAY THE HELL AWAY FROM SOCIAL SECURITY AS MUCH AS POSSIBLE & NEVER DEAL WITH THIS BANK!When asking yourself where are my funds; The answer is no one knows! Not Social Security or this Debit card company. It took me about 2 weeks to contact anyone & another week to find out no one would take responsibility for it's loss. Noone takes responsibility for your loss!!!!! You never get a statement to prove your loss. Such as myself back in November of 2015 they told me they shut my account off because they thought someone from Japan was using it. They made me get a new one for December & pay for it too! Then in December they just shut it off for no reason. Good thing I had informed SS to send my money to a bank where I get a Savings, Checking & Debit Card for free! They took $290.16 of my money & have yet to see a penny. I called BBB of San Antonio Texas where their main bank Comerica is located/they in turn sent me back to my local BBB/They had me write my letter of complaint/They notified the bank & Social Security or nothing would have come of this. I had to borrow money from a friend to cover my bills. I thank my stars she could do this for me. I have been sent a letter from SS stating that they took back my funds from this bank but I have not seen a penny. I have paid my friend back with my SS check which is only $778.00 a month. It is my sole income. This company is a sham at best. Social Security puts their pamphlets out on their counter for all to take & apply for this card because it is direct deposit but the company cannot handle the surge of complaints at the beginning of each month. You get put on hold or transferred to another agent who is too busy & your call is dropped. For those of you who are poor & can only afford a per minute phone, it will cost you a fortune for all the time they waste of your on the phone. My recommendation is to go with a FEDERAL CREDIT BANK! STAY THE HELL AWAY FROM SOCIAL SECURITY AS MUCH AS POSSIBLE & NEVER DEAL WITH THIS BANK!

no reload idea is bad because what if you have a eft withdraw at end of month and dont have funds to cover it? thanks for the problem,now what?

On Feb 4th someone in Mexico made fraudulent transactions on my account. Direct Express finally did a fraud suspension on my card when I only had 4 cents left. I asked them why they did not freeze card when the first transaction was made and they stated they tried to call me. I had no missed calls or messages on my phone. I answered all their questions and they said they would send fraud paperwork for me to fill out. They stated I could get a provisional credit as long as they get that paper work within 10 days. Well I have yet to even receive the paperwork. I called and finally got a human...although she did not act human. She was very rude and said you need to write all these transactions down and send a dispute letter since you did not get our fraud packet. But we must receive letter by Feb 19 to give you credit. This is ridiculous. I advised them I have never been to Mexico. Then she said will take 45-90 days maybe longer if they confirm fraud. I am disgusted that seniors and disabled are treated this way.

these cards are easy to be cloned and scammed to be used to make purchases cleaning out your card account when this happens you will have to file a dispute which can take months in the mean time you starve to death with no money to live on ,go to a bank open up a checking account many are free get a secured debit card with a chip in it they are protected if someone scamms money from your checking account the bank will deposit the funds in your account pending the investigation directexpress will not and they will drag their feet and will take you months to recover your losses if at all they are not a bank but a fly by night debit card company

02/03/16, my entire disability check, $851.00, was stolen by someone who on 1/27/16 at 11:46 p.m., changed my address, got a NEW Direct Express debit card using my information but a Florida address. I live in Georgia. I've been given the runaround with Direct Express and Comerica. I've sent emails all over the place. SSA shouldn't recommend this company to ANYONE. It's absolutely RIDICULOUS!!! My disability money should be safe but obviously it's not. I'm praying I get my money back. I'm on disability for a reason and I need to keep my doctor's appts. and buy medication.

Direct Express customer service is horrible. There was a fraudulent transaction on my card January 1, 2016, my card was frozen on January 2, 2016, I spoke with the Direct Express Fraud department on January 3, 2016 to confirm I did NOT make the transaction. AFTER that phone call Direct Express released the funds to the fraudulent "person". Now Direct Express is telling me I will get my money back after their 45-90 day investigation IF my dispute is approved.

I've been receiving Social Security benefits on the Direct Express card for several years. All was fine till I tried to use my card the other day and it was declined. I called Direct Express 14 times (kept being put on hold, then disconnected) before finally speaking to a supervisor who could explain why my card was not working. Someone in another state had made purchases, in person, for almost $1,200, even though my card has never been out of my possession. I've filed a dispute and am waiting for forms to fill out, even though I answered dozens of questions while on the phone with them. I've been told the process can take up to 90 days, not sure how I'm going to pay bills in the meantime. It is completely unacceptable for this company to continue to be allowed to handle benefits for Social Security recipients, especially as it is the only alternative to direct deposit and some people do not qualify for a checking account because of their credit. If you must have your funds placed on this card, it would be wise to withdraw them completely as soon as they are available each month.

The Direct Express MasterCard Prepaid Card seems like it would be a good option for people who are receiving government benefits. I wish I could find something similar for myself. It would be a handy alternative to PayPal or Amazon Payments.The prepaid VISA cards I have used charge a $5 activation fee. I like that this card is basically free.

I would not use this card for VA disability payments. I lost my card and they claim for $13.60 they would send another UPS and I should receive it in two days. They were supposed to email the tracking number which they never did. Trying to call customer service is a nightmare. Anytime you call, early in the morning, afternoon, late at night, they , message is always they are experiencing a heavy call volume and immediately hang up. They do not have a customer service option when you cal the number. I am without money right now and don't know when I will get my card. I plan on contacting the VA to let them know about the poor services. Once this is straightened out, I will be opening a bank account for my money to be deposited. Warning to anyone on SSI or VA benefits, DO NOT USE THE DIRECT EXPRESS CARD. Google the complaints about this card. I wish I had read it before agreeing to having my money put on this card. I feel so dumb for allowing this because something told me to decline and let a local bank handle my funds. Other veterans told me I should have never opted for the card. Most have their money deposited to their bank accounts and get their money a couple of days earlier than card holders. Go to the Direct Express site and read even more complaints about missing money, replacement cards taking weeks, or a month to be received.

Does my Direct Express Social Security Debit card need the new Gold Chip on it? And because I live full time in another country out side of USA how do I get the Gold Chip to put on it?

The customer service is deplorable.

card was fine till over 1000 dollars was fraudulently charged against it in the UK. I have had 5 conversations with service reps so far and still dont have a claims form they send you to fill out. Of course they tell you you have 10 days from when form was mailed to get it back to them. At this rate Im sure Ill be denied for being late although it was no fault oif my own. Soon as I get this straightened out or find out if they are just ripping me off this card will go through the shredder. Im sorry I ever heard of this company and cant believe the VA would do business with them

Great card and it saves your checkes

Overall, the Direct Express Mastercard Prepaid Card (say that 10 times fast) is a good card for a prepaid card. You don't have "credit" or a "credit limit" but you can put money down and that gives you a way to make purchases with a card if you don't want to use cash. ATM access is pretty convenient as well, some people seem to have issues finding a no-fee one but I had no issues finding them in my area for withdrawals. And even then the fee is very small. Besides that, no monthly fees or maintenance or anything like that which is a big bonus to me. Contrast this with a Visa Prepaid card and you have a card that's not really exceptional but does what it needs to do.