This is by far THE WORST card ever and possibly a link to Identity theft! I sent in 300 dollars plus 29 dollars for the fee. After waiting TEN DAYS I called to get status. I was told a "letter" had been MAILED to me stating they needed "Proof of my identity" even though I used my American Express Crad to send deposit! Finally the card arrived and I began to use it. After a few charges and a few ATM withdrawals the card stopped working When I called to inquire I was told there was a "security hold" on the card because I did "too many ATM withdrawals" and they needed proof of my identity AGAIN! So I AGAIN faxed my Drivers' License copy, my Bank Statement AND my phone Bill which I had already faxed initially! I was THE TOLD they need a copy of my Social Security Card since my address on my Drivers' license didn't match my Bill address. Never did they ask for proof of income but wanted my Social Security Card! I cancelled the card and they're keeping the annual fee! THIS CARD IS A RIP OFF!

Applied, waited after approval...no card. Called. Told to fax documents. Done. No card. Called again. Told card was in the mail. Two weeks later. No card. Called 10 times in one day and message said "all of our agents are busy. Call again later"...all day???? Now going to report to BBB. The idea was to improve credit for home purchase. This process started over a month ago and no card still. Just gave them my money for nothing. Not ok.

Took the deposit without delay, then delayed the application for two months, continuously asking for more and more bank statements, account numbers, drivers license, utility bills, and seemed to have an issue distinguishing my PO box from my home address. Got numerous calls from "representatives" who didn't leave names, and when I'd call back the same number, it wasn't First Progress, it was an unrelated mortgage company. Impossible to reach anyone via email or login to their site. No one ever seemed to know what I was talking about. Said they sent my $300 deposit back, my bank says no they did not. Having to pursue this refund through my bank now. Reported to Credit Karma, as they appear to be preying upon those with poor credit. Huge waste of time and money, do not even bother with this nightmare company. Nothing about them seemed legit after they got their deposit.

This company is fraud; I figured their scam on august 24 2015 and closed my account after being scammed three times three months in a row. Since it was obvious that these crooks will end up scamming me; I requested in writing a document to prove my account has been closed; with five requests calls and faxes; I was able to the original document to show my account was closed. Though those fraud people did send me the letter; still the fight was on for me to get my $2000 security deposit refunded. Though my account was paid in full and I had a document in writing to prove so; the scum racket outfit lied to me for 90 days until I put pressure on them to get my money back. 92 days of pleading, faxing and calling; I finally got $1,870 less $130 these scum scammed me. Adding gas to the fire they reported me late in November though my account was closed in August and documented by them. As a result of fraud reporting by First Progressive Card; my score went down from 712 to 662 which put my business, pending mortgage app and biz affairs all at risk. I was forced to hire a professional credit company to assist me in clearing my credit; and retain an attorney to go after these scum. I am seeking help from the state attorney’s office and pursuing full investigation of this racket outfit I have created a webpage for other victims of this scam and pray no one goes through what these people did to me. I am very lucky I had that one document to prove my case; rest assured I will not rest until these guys are closed. BBB I respect your company and trust that you will help me going after these cowboys; we need to end this fraud and help victims of these bandits.

This card is great for people with bad credit. I selected the apply now fund later option with expedited processing and my credit score went up 50 points. I dont know why everyone is complaining about a 10 day hold period. If your paying your bill and then using the card right away your not building credit responsibly.

Terrible customer service. If you can avoid them please do. I lost my card and called for a new one and they told me it would be here within 7 to 10 days. 10 days came and I called another customer service rep. He told me that it was sent out and should be there no later than the following day. The following day came and still no card. Called customer service again and now they have no clue why I was told that and tell me that the request to mail a new card was never put in! It shows I called and requested it but no one sent it. What a joke!

This Company screwed up the mailing of my statement, and had no other way to notify me of how much I had to pay. Fast forward to when they finally set up online statements, and they had reported the late payment even though they HAD MY MONEY TO PAY IT.
And now, after I made the payment, I have to wait another MONTH to get a loan, because they have no ability to send a zero balance statement short of the regular mothly statements.

Disgusting customer service to save them money, When its ALREADY a secured credit card. And then they report to the credit beuraus even when they have YOUR CASH on hand to pay the balance. Insane.

And they call themselves a company to rebuild your credit. More like another shark to prey on those who have problems managing money or have fallen on hard times.

How can I forget my First Progress secure card. While I was rebuilding my credit, this card became so handy to me. They do report to all three credit agencies and that matters quite a bit. I had other secure cards, where my progress was not reported on a timely matter.

I opened my First Progress account with a mere $100 and kept increasing my limit as time went on. Eventually, after 1 year, I received my security deposit back. One thing I did not like about this card was the annual fee, but at the time I did not have many other options.

Overall, I would recommend this card to anyone who is trying to improve their credit score.

I love this card!!! Bcuz I have never had a issue with them. And I can use it everywhere and not have issues.. Thank u first progress

TERRIBLE! I guess the question is 'HOW DESPERATE ARE YOU? I missed the date to send in a payment, and the late fee was $26.00!!!! First time late. The account was mere months old. Then I was told I had to wait 70 days to get my deposit money bank when I closed the account. They said I could dispute that 70 days by sending the card cut up back and a fax requesting a sooner return. Two days trying to send the fax, UNBELIEVABLE STRESS OVER THIS CARD!