GAP Credit Card

I don’t know which country they used for customer service but they customer service is ridiculous,rude people and just try get money , I called and talk to them more than 20 min, just they need extra money for their fault and they charged me $400 for $149, that’s not true

Just wanted to relay some feedback about your credit card. I have a credit score over 800. I've never carried a balance on a credit card in the 23 years that I've used them. I typically use only one major credit card for everything that I ever purchase but I reluctantly decided to use my GapCard in May because the sales person informed me of how much more of a discount I would get by using it. After coming home from vacation, I never one time received a statement, an email, or a phone call from the Gap credit card company. It never even occured to me to check into this because I honestly forgot that I had used it. Until yesterday when I received an email from Synchrony stating that my payment was overdue. THIS WAS THE FIRST OF ANY CORRESPONDENCE that I received. I am furious about this. I got online and paid my full balance of $237 which included a $25 late fee. That late fee completely negates the whole reason I used this card in the first place.I will never use this card again and will post this review publically for others to see as well. This is a pretty shady way to do business and this has effected my credit score.

Customer service is really bad. AI system is incapable of understanding what you say (and I have a pretty neutral accent very easy to understand). Their customer service AI system forces you to say the same thing again and again in different ways but still doesn't understand a word and doesn't transfer to a customer service rep (human) easily either. The reps on top of that are trained to answer only a limited set of questions so anything asked out of their list and they repeat the same answers that do not apply to your question. The benefit is the rewards if you shop at banana republic, gap, etc. a lot. But I am not sure how they handle rewards reimbursements on returned items and customer reps aren't helpful in explaining how that works. So for all you know, and based on previous reviews here they are probably not handling that well.
Overall, it's stressful and I am planning to quit this card.

Worst customer service ever. I was very disappointed how Hazel, the manager, treated the customer. She can close the card easily, but can not sent verification via email since my card was blocked. Goodbye GAP card, not worth it at all.

Worst customer service ever. I was very disappointed how Hazel, the manager, treated the customer. She can close the card easily, but can not sent verification via email since my card was blocked. Goodbye GAP card, not worth it at all.

I am so frustrated with the lack of service this card offers when needed. You will be on hold most of the phone call. I over paid and they have now misinformed me as to the turn around time. It has really changed my view on shopping with Gap and definitely will never be using this card.

Terrible service. Seems nobody knows what they are doing.

Decent rewards - horrible fraud detection. Basically you can only use the card in your state. Forget mail order, traveling, online,.... When you call they have the worst customer service I have ever experienced. They want you to call before using - stay on hold,...

Beware of Fake promotions sent my Mail.I was sent a promotion by mail saying 5X points for every $1 spent outside Gap.I spent $3000 and i am supposed to receive $150 in rewards(15000 points) but i was not given the reward.When i called the customer service they simply said the rewards team is not going to honor the promotion.GAP sends out promotion just to lure customers use GAP credit card and then not giving the rewards as promised.

This is the WORST CARD EVER I'm all ready pay the 85% of my balance an I still have to pay the same interest for the 100% of my debit, no just for the 15% remain balance

Ridiculously high interest rate and DO NOT BE LATE EVER, you'll pay for it.

one of the worst cards ever to have. Gap lures customer to get the card saying it's a rewards card and not clearly state that it is a credit card.

These guys are bad in customer service and their software are not good enough in maintaining your card balance. Credits for an item purchased at their Banana store was not applied to their own card and after raising dispute and multiple followups no one is ready to listen. every time I call their customer service to followup in dispute I raised , I have to tell the,m the whole story from scratch. Seems these guys are not even maintaining account properly.

I am so sick of Gap Credit Card . They are a joke ! I got approved for a credit card October 26, 2015 and never received my card and it's now December 4, 2015 . I have called them multiple times and I have been told 1000 different things . They transferred me 7 different times and one of the reps told me I would get the block of my account as well so I could use it in stores . I was told they can't send my card because I didn't send documentation for my new address but yet they sent my statement there ! I wish I would have NEVER EVER got this credit card ! Their customer service is the worst and sucks so bad ! DO NOT GET THIS CREDIT CARD or any other card with Synchrony Bank !!!!

I recently had bad experience with gap credit card ..I didn't received my card with chip in it so called customer service and they of course close old one and sent new..but rep. Omitted to tell me there was balance due of $1.99 ..so as I go about month charging spending, and I check my mobile gap account but I do not see anything wrong..today I was in McDonald's in line about 20min lunch (crowd) cashier tells me card is declined, how embarrassing. Called CSR..So their system doesn't care if it $1 or 100 or 1000. Late is late and we make no apologies for it ..it's the system ..well gap system sucks ..you have technology to text me about sale and rewards but not about my 1.99 transfer you did when gap closed my account. Thanks gap for wonderful education that humans don't control the machines and people screw people. Thank for letting me rant and share something about gap policy if you didn't know.

Customer service people sitting with half knowledge and they act like they are very smart and intelligent...sometime i just laugh inside with anger. when i ask them to prove they just become horrible and rude. They don't know what they provide information to their customers. Reward point is big joke. if you return using your reward points, they wont credit back those point. I already lost $200 worth points with this so called Gap Visa credit card. I used my other credit cards like master and discover many time to transfer monry through western union. they never charged me extra $10 fees and with gap visa, First time I used this card to transfer money through western union and boom i see $10 extra fees. outrageous..I don't recommend anyone to go Gap Visa Credit card. WORST CREDIT CARD EVER ;-(

The GAP credit card is great for the avid GAP/Banana Republic shopper, with all of the discounts they provide. However, the interest rate is outrageous; and honestly, who regularly shops at these shops anymore? I honestly prefer my Citicard. I get 1 point for every dollar spent on anything, and 2 points on every dollar spent on gas and groceries; plus my APR is only 12%.

Do not touch this card with a ten foot pole. It kept declining on me (I used it for my daycare to get the rewards.) Not only was it embarrassing, but every time it declined, I was charged $25, even though I paid the balance every month and there was plenty of room on the card. I called them every time it declined and every time they said the issue was fixed and I could use the card. Then they refused to refund the money they charged for the decline fees!

Rip off. Stay away.

Save yourself a huge problem and don't get this card! High APR, the "rewards" aren't even usable and customer service is THE WORST...worse than Comcast, which should say something. Credit cards make money for the company, they don't care to keep your account open and help with your issues.

The Gap Credit Card is great of you shop at stores like the Gap and the other retailers where the card offers points. It works out to about a 5% discount on all your purchases to the retailers like The Gap, Old Navy, etc. There are other reward points that add up to even more savings.This seems generous compared to other cards. The APR is high, so if you don't pay your balance every month you might not save very much.

Bad customer service and the rewards expire

I've been a card member since 2001 and was a GAP employee for about 5 years, so being as loyal to GAP as I am, I'm appalled on how the customer service has been to get a payment situation handled. I made a payment through my bank that was sent through my old account number (received a new card w/a new number after the fact) and called to get my funds transferred over to the new account. It's been a month and after SEVERAL OUTSOURCED phone calls, the situation has not been resolved and my money is no where in sight. Now the past due amount is on my credit report where they say they will get this resolved and I don't feel confident that this will happen. So disappointed. They have lost a valued customer, that's for sure. No longer using the GAP card.

This card is a pretty decent stand alone card for somebody who frequently shops at GAP or Old Navy. I've found that the rewards system of this card doesn’t quite compare with other stores’ rewards cards (such as Amazon), offering less for having to spend more money. However, if you are a big fan of the GAP or Old Navy or an affiliate, it is not a bad deal.

I love the GAP credit card. You can use this card at many different locations, including Old Navy and Banana Republic! I really enjoy the 15% off you get towards your first purchase when you sign up for the card. I also enjoy earing points towards their rewards system. The APR is a little high, but if you pay your bill on time, there is no problem!

Gap credit card is the best! You can use this card at a number of locations, but my favorite is Gap, Old Navy and Gap Factory. While you get points for every dollar you spend, there are lots of times you get updates when points are doubled and then they send you an email that tells you your rewards. It is easy to use and easy to pay your bills online. Once you sign up you get a 15% off your order and then you can add up those points quickly by signing up for emails and paperless billing. The emails enable you to special sales and deep discounts. I haven't been disappointed yet!

The GAP Credit Card is great! I love the 500 bonus points for paperless statements as well as the member exclusive benefits and the 2000 bonus points for email sign up. In comparison to my TJ Maxx credit card, the GAP credit card offers a better initial sign up bonus which is great. The only disadvantage I see to this credit card is the high interest rate.

I've had this card for some time now and what I enjoy the most is that aside from the initial 15% off you get when you sign up, they send you coupons with every statement. This might prove to be too much fuel for a shopaholic but it's a very pleasant bonus. What I dislike though is that compared to our store cards they don't offer a discounted or 0% APR for certain purchase amounts. This honestly has been a deal breaker for most store cards I get.

I was just approved for my card, and the one thing that I love about this card that you don't see to often is that you can use it at other "sister" stores. I can shop at GAP for myself, head over to Banana Republic for my daughter, and then to Old Navy for my husband and son, and use the same card for each store! The interest is a little high for a store card, however you are immediately given 15% of your purchase when you are approved. On top of that there are other card benefits like you earn points on your purchases and you are notified of offers exclusive to cardholders. Their website is user friendly to manage and pay bills, and I am sent an email reminder in case I forget to pay.

I actually like this card in terms of the amount of rewards you can receive -- as long as I am shopping in those stores at the time. I have not been earning as many rewards as the GAP has not had stellar kids' clothes in the last year. Therefore, I did not make Silver this year, which I think is kind of weak to just cut off it a person doesn't make it in a year. One of the main reasons why I HAVE this card is to get the free shipping. However, in years past, I have easily earned a lot of rewards and used them across the GAP's various brands, namely GAP Kids and Banana Republic. I also like that you can combine items from the brands to get free shipping.

I think this is a pretty weak rewards card. I think it would be alright if you shop at the Gap, Old Navy, Piperlime or Athleta ALOT. If you do not then I don't see much benefit. I think a non-store based rewards card is much smarter. My PNC points card earns about the same and they give bonuses for maintaining a checking account. The best thing is I can spend money anywhere and qualify for the bonuses. I don't like being limited in the way a card like the GAP card does. Finally let's note the huge APR! My PNC points card APR is much lower than that.

It is a great deal that Gap is offering 15% off a purchase when you get approved for this card! You can earn points by spending at two additional stores other than Gap. With my old credit card through American Eagle Outfitters you could only earn points from that store. This Gap card is so much better than my AEO card, they even offer a 23 day grace period and put a $35 cap on late fee. To top off all of this, card holders have the benefit of a weekly 10% discount!

This is your typical store branded credit card, but you could also use anywhere else where Visa is accepted. I like the benefits that this card gives to its users such as 10% off on tuesday at Gap, Old Navy and Piperlime (It would definitely encourage you to use the card to save a bit more on your purchases), and those purchases also comes with a fair rewards point system, but nothing that I haven't already seen in other store cards. My TJ Maxx card has the same point system. Cash advance rates and cash advance fees seem rather high, but all can be avoided if you don't take money off this card. Everything else seems fairly reasonable in terms of fees. Just pay it off on time, and you will be fine. Overall this card is an okay store credit card which will favor the die hard Gap, Old Navy fans.

This VISA-branded GAP Credit Card is basically a store card that can also be used just like a regular credit card. That fact may explain a GAP Credit Card requires a credit score range of Excellent or Good, which is more demanding than the average store card.
The unlimited overlimit fees and high interest are more in line with a regular store card, and may come as a shock for customers used to lower fees concomitant with better credit scores than the regular store card bearer, who have a lower credit score range, for which this card may be out of reach.
Compared with my regular Discover credit card, who also has a 100pt-equals-$1 bonus program, this card is only an advantage if you are sure to pay up at the end of the month, and spend a lot of money in the stores promoted on this card. Otherwise, if you have that good of a credit score, you can probably find cards with better bonus point programs than this one.
Notice also the 15% discount on Tuesdays does not help in raking up more points, though it does help with your clothing expenses. I guess you cannot win them all!

I feel like this card offers some unique savings that are also great business promotions, like the 10% off Tuesdays at the select stores. A no interest on purchases of a certain limit, like the Home Depot credit card of $300, would make me interested in using this card. That would skew the interest being somewhat high on this card.

This Gap card offers many different incentives for signing up, and would be a great card for the consumer who shops at Gap often. This interest rate is comparable to other store cards, such as Old navy and JC Penny.

the gap credit card looks like a good card .in my option i dont think it is.i wouldnt use this kind card.there is so many better ones to choose from.visa and master cards are pretty good

The GAP credit card offers a variety of incentives, all which are applicable at many of my favorite stores. This is better than the KOHL’s credit card, which can only be used at a Kohl’s store. However, the interest rate on the GAP card is rather high compared to the lower rate offered by Kohl’s.

As a holder of a few store credit cards, I would have to say that the APR rate on the GAP Credit Card is about average. It is a perfect card to have if you pay off your bill in full each month. The reward points are great. They will send you a gift card code via email once you hit a certain amount of points. The great thing about this card is you can use it through several different stores.

Compared to my student Discover Card, the APR on the Gap Credit Card seems very high, as does the Cash Advance Rate. And since I don't do a lot of clothing shopping, this doesn't seem like a program whose rewards would be terribly useful to me. It might be good for someone who does a lot of shopping at Gap, Banana Republic, or Old Navy though, but I like the broader rewards offered by Discover, personally. I like that there is a benefit for using paperless statements but ultimately wouldn't get a lot of use out of this card.

Compared to my visa card from macys the cash advance rate and the regular rate seem pretty darn high. the rewards program seems like it would be pretty good. and 10% off every tuesday it nice as well.