Green Dot Prepaid Visa® Card
Prepaid Card
Offered by:
Green Dot
Info about the Green Dot Prepaid Visa® Card has been collected by WalletHub to help consumers better compare prepaid cards. The financial institution did not provide the details.
Green Dot Prepaid Visa® Card's Key Fees
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ACTIVATION FEE
None
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MONTHLY FEE
$7.95
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SIGNATURE TRANSACTION FEE
Free
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PIN TRANSACTION FEE
Free
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IN-NETWORK ATM TRANSACTION FEE
$3
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ATM NETWORK SIZE
N/A
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OUT-OF-NETWORK ATM TRANSACTION FEE
$3
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FOREIGN ATM TRANSACTION FEE
3%
Green Dot Prepaid Visa® Card's Highlights
- No purchase fee online. If you purchase Green Dot Prepaid Visa® Card in a store, you have to pay $1.95 or less
- No credit check to get a card. No Overdraft fees. No purchase transaction fees
- Get paid up to 2 days earlier with free payroll direct deposit
- No charge to Reload your card with Direct Deposit. Reloading your card at a retailer will cost up to $5.95
- Monthly fee waived in any billing cycle when you have loaded $1,000 or more in the previous monthly period
- Enjoy 24/7 access to your money through the Green Dot mobile app! You can Deposit checks to your card right from your smartphone
Green Dot Prepaid Visa® Card's Additional Info
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LIVE CUSTOMER SUPPORT
Free
-
AUTOMATED CUSTOMER SUPPORT
Free
-
RELOAD OPTIONS
Direct Deposit, GreenDot, Ace Cash Express, Cash Reload, Bank Transfer, Check Reload
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CANCELLATION FEE
Free
-
INACTIVITY FEE
None
at Green Dot's secure site
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Customer Questions and Answers
Don't see what you're looking for? Submit your question about Green Dot Prepaid Visa® Card to our community.
Can I transfer PayPal funds to Green Dot? Reply 83
WalletHub
Feb 19, 2016 · @WalletHub
Yes, you will be able to transfer PayPal funds to your Green Dot card, assuming you have linked the two accounts by providing your Green Dot account and routing numbers to PayPal. You can find those details in your online account or by calling Green Dot customer service at: 866-795-7597. You can also use your Green Dot Card to load funds to your PayPal account at the register in stores. For more information, please visit: https://www.greendot.com/greendot/account/learn-how . Best of luck!
8
Upvotes
How do I send money to another Green Dot card? Reply 82
WalletHub
Jan 27, 2016 · @WalletHub
All you’ll need is the recipient’s name and either their email address or cell phone number. When you send the money, the other party will receive a claim code, which they can use to add the funds to their Green Dot account. You can send up to $1,000 in one day and $2,500 over a 30-day period. More information can be found on the following pages: https://www.greendot.com/paypeople & https://www.greendot.com/greendot/getmoney . Best of luck!
8
Upvotes
What car rentals take Green Dot? Reply 83
WalletHub
Nov 17, 2015 · @WalletHub
What matters is the payment method (i.e. prepaid card) rather than the issuer (i.e. Green Dot). This article should have all the answers you need: http://wallethub.com/edu/car-rental-without-credit-card/25551/ . Let us know if you have any other questions!
8
Upvotes
How can I get the personalized version of my card? Reply 72
WalletHub
Apr 12, 2016 · @WalletHub
If you bought a Green Dot card at a store, you can register it here: https://www.greendot.com/greendot/activation/online-activation-init . And this is the page for activating a card received in the mail: https://www.greendot.com/greendot/account/activate-card . Hope this helps. Best of luck!
7
Upvotes
Can I get cash back with a Green Dot card? Reply 73
WalletHub
Nov 13, 2015 · @WalletHub
Yes, you can, provided that you have activated your account and now have your permanent, personalized card. Temporary prepaid cards cannot be used to make ATM withdrawals. If you have your personalized card, you can get cash back at any retailer that offers it with debit card purchases, or visit http://moneypass.com/atm-locator.aspx to find a fee free ATM near you.
7
Upvotes
My friend is not an American citizen. Can she activate a card? Reply 86
Odysseas Papadimitriou
Aug 9, 2015 · @odysseas
You cannot reload the card unless you have an SSN. Legal residents in the US have SSN's.
8
Upvotes
Can I transfer funds from a savings account? Reply 61
WalletHub
Dec 21, 2016 · @WalletHub
You can reload your card from your bank account through an ACH transfer: https://wallethub.com/edu/ach-payment/11932/ . You will need the following information: a) Your Green Dot account number. You can find it here: https://www.greendot.com/greendot/login b) Your ABA Routing Number. If you don’t know this number you can contact Green Dot’s customer service at 1-866-795-7597 and they will tell you. Please note that not all banks offer that option, and some of those that do may charge a fee. There is no fee from Green Dot.
6
Upvotes
Can I use my temporary Green Dot Gold Visa card at an ATM? Reply 61
WalletHub
Nov 23, 2016 · @WalletHub
Unfortunately not. That would require a PIN, which you won’t get until you register your account and receive your permanent card. U.S. prepaid card issuers have added such restrictions over the years as a means of preventing money laundering. Please let us know if you have any other questions.
6
Upvotes
Do I have to wait before I can receive my direct deposit? Reply 64
WalletHub
Dec 4, 2015 · @WalletHub
You should receive your funds the same day that your employer or benefits provider processes your payment. If you just recently enrolled in direct deposit, it will take 1-2 payment periods for the process to take effect. You should receive paper checks in the meantime. For more information on using Green Dot for direct deposit, please visit https://www.greendot.com/greendot/directdeposit/direct-deposit-enrollment . Let us know if you have any other questions.
6
Upvotes
How can I change my PIN? I don't remember the info I put on my card. Reply 51
WalletHub
Nov 19, 2016 · @WalletHub
You can do so either online ( https://www.greendot.com/greendot/account/change-pin ) or by calling Green Dot Customer Support at 866-795-7597.
5
Upvotes
Green Dot Prepaid Visa® Card Reviews
Share your insights and review the Green Dot Prepaid Visa® Card.
Apr 24, 2019
This company, is an absolute scam! BEWARE! They will screw you with unwarranted fees, (on top of the fees they “did warn you about” in an email that ends up in your spam folder days after registration) then put a hold on your money. Anytime there is an issue (that they cause) which causes YOUR money to be unavailable, they NEVER contact you to let you know. Even though they make absolutely sure to have every single way to contact you about BS offers.... text, call, email, even smoke signals... they let these unknown issues ride, causing you to lose more and more money/causing you to owe them more and more money, and you’re screwed. Thousands of unhappy customers, thousands of complaints, and they keep doing it, because they can!! Yes, I am a hard working, educated woman, and single mother, they have attempted to rip off the wrong lady! Slimy bastards. RUN! FAR AWAY!!… show more
Comment
Mar 30, 2019
You don't keep good records and it has taking 1 month to straighted out my address on my account. I registered my card. It doesn't recongnize myregistered address. And the web site doen't have an update button.
Mar 18, 2019
You would not believe the problems my dad is having with this green dot card. He got his taxes put on the card. And they keep saying his address isn’t right. Have been giving him the run around for 2months. He sends in all the information and they say this or that isn’t right. When all his information is right.
Mar 11, 2019
Got one of their cards at WalMart for our granddaughter's birthday. Took her over an hour on the phone to TRY to register it. Finally had to register on line as the "customer service" rep was unintelligible and non-conversant with the English language. She had to (1) open an acount; (2) provide personal information to include social security number; and then (3) we find out that in addition to the $2 fee we paid when we purchased the card, there is a $7.95 monthly service fee for your account. This service fee was not mentioned at the "point of purchase", nor is it available with the card until you purchase it and OPEN the packaging.
As a side bar comment, I checked BBB today. Green Dot is a member of the BBB with an "A" rating; however, there were 119 customer complaints mirroring those cited here and all were a 1 star. Kinda seems like the BBB might be a self-licking ice cream cone.… show more
As a side bar comment, I checked BBB today. Green Dot is a member of the BBB with an "A" rating; however, there were 119 customer complaints mirroring those cited here and all were a 1 star. Kinda seems like the BBB might be a self-licking ice cream cone.… show more
03/14/19
OK. Now have the card down to $0. HOWEVER, their system shows a "permanent" card on the way to be here later this month. Clicked on the "Cancel Card" prompt which referred me to a phone number. Going through the menu for our granddaughter's account their system says her birthday is incorrect. I checked the BBB site yesterday and BBB is STILL giving their "member" an "A" rating even though customer complaints in one day went from 119 to 122 and ALL negative. BBB rating is obviously not reliable. Finally, we are going to contact our elected representatives on this. We truly feel this outfit needs to be investigated more than Hillary or Donald.… show more
Mar 06, 2019
If I could I would have given a negative rating! I purchased a prepaid Visa card with $250 for my daughter for Xmas, she put it aside until later this year unused. While on her trip she attempted to use her card, relying on that money to live on until she returned back home, it was declined with insufficient funds. The cashier told her that the account only had a total of $1.00 and some change. Not knowing what to do relying on that money for food to live on for her school trip she called the card number only to be told that she couldn't be helped due to system failure, but she could look it up online at the website. She called home and we looked it up and found no charges. My wife then attempted to call herself and was told that she was unable to help due to system failure as well. The next day another attempt to call the Green Dot company was other great failure only to be told that they couldn't help due to their system still under construction. But just a few hours more another attempt again the system was up but only this time we were directed to an automated system and couldn't get to a person at all. So my $250 just disappeared, my daughter (whom had to beg her teacher and friends for food) was scared for a child, and we as parents are left frustrated and angry for a company whom suppose to be a big great company is robbing people. I will not be purchasing any more of your brand and ill be boycotting along with reporting this to the BBB. This should have never happened and uncalled for especially when it effect a child. Green Dot is not worth the hassle.… show more
04/24/19
I’m sorry this happened to your daughter. It’s absolute BS, and it should’ve never happened. They deducted money every month for a card that hadn’t even been used...horrible business practice! On top of that, as much as they are pushing their app on their customers, it would be pretty helpful if that app alerted us that our money is being stolen and our accounts are drained. Lo#d knows they never contact their customers about actual business.… show more
Feb 21, 2019
The worst prepaid card ever! I got this card from my sister for my son's birthday, she told me she thought it is a gift card. When I start using it I realized that it is not a gift card and I need to create an online account with them to use the card which I don't mind to do it but the nightmare started once you have activated it. First, they charge you $7.95 every month if don't read $1000 and they charge $4.95 every time you are loading the card. I put it away once it's balanced $0.00 and after some time when I checked it I found that a negative balance of $7.95 I'm so angry and wanted to close the card right away and called customer service and he told that I have a negative balance in my account to get the balance $0 I have to reload that amount, i went the CVS and the guy told me have reloaded a minimum of $20.00 and it should be cash. I have to go back to my bank to get cash and return to the store and a lady told there is a fee of $4.95 to reload... once I have used the amount left the card has left $0.38 I called the customer service again (which by the way the worst customer service) after the lady asked me all the questions to verified my account she told that she can't close the account because I have a 40.38 left in my account I was so angry and told to talk to her supervisor and she put on hold for a long time and she told my account is closed and she rushing to hung up on me I stopped her and asked her to gave a confirmation # she a random number and when asked her to get an e-mail confirmation she said they do not have that and she hung up.
I DON'T recommend this card!… show more
I DON'T recommend this card!… show more
Feb 04, 2019
I am very disappointed in this Card. I got 2 of them at Christmas from my parents. Each with a $60 limit. The first one was registered, reluctantly, online. I used it the day after registering in the amount of $38.75. I tried using it the same day at an ATM for $20. The transaction was rejected. I figured that was due to the $3+ for using the ATM. No big deal. I set it aside. I registered the 2nd card yesterday, again having to supply a Social Security #. Today my purchase was $55.42. The card only approved for $52.05. I thought that was a bit odd. I came home and decided to research GreenDot a bit. Upon reading the very, very, very fine print it all became clear. Immediately upon registration I was charged $7.95. A monthly fee. Hence, the $52.05 limit. Apparently I let the first card on my desk too long and now have a balance of $5.35. Out of an expected $21.25. I would not recommend this card to anyone. I have also told of my experience on social media. The hardest part was to tell my aging parents that they had been duped.… show more
Jan 08, 2019
i received this card for xmas..couldnt use it till i gave 3/4 of personal info ..than go to use it declines card ..try again declines card ..not only due they charged $2 to purchase card 5 more to put $ on card ..so i activate ..the same day they took $8 for service charges..same day as activation..call customer service they dont speak english ..they want u to repeat 5 times my info plus card # to cancel card...they refused to cancel card the no english speaking people no buy green dot cards ..they are scam artists customer service is apparently in foreign country...i got no where with the 5 times i called ..10 times of giving your info...bullshit scam artist ...… show more
Dec 15, 2018
My boss was supposed to but gift cards for the staff, but he did not realize he was buying prepaid debit cards instead. Now we are all stuck with a $5 fee just to use it, and they are very difficult to use if you want to split a payment between the remaining balance of the card and some other form of payment. We all just want gift cards. How can we get our money back when this product was bought by mistake?… show more
Oct 25, 2018
Help! I don't want this Green Dot prepaid visa card I purchased at Walmart. It's still in the package - but Walmart won't accept returns - receipt says Green Dot will refund my money. NO INFO on how to do this! Please Help!
Oct 04, 2018
I bought this card over a week ago so I can have direct deposit from my employer. My car has been locked for 10 days. They have almost $2,000 of my money after having multiple conversations with their representatives in the Philippines I was asked to submit a pay stub I repeatedly Express to them there is no such thing everything was filed electronically through QuickBooks there is no paper pay stub to be submitted. After sending them the bank statements from my employer verifying the direct deposit they insist that they need a paper pay stub in order to review the account. The representative told me that I have to do whatever I need to do in order to get a paper pay stub. Basically what she just asked me to do was to commit fraud and falsify documents on which I have no intentions on doing. I have no money to feed my family or to put fuel in my vehicle. I am filing a complaint with the office of the Comptroller of currency I'm also filing a complaint with the Better Business Bureau and the Attorney General's office along with the Federal Reserve on the grounds of unfair practices under the federal Consumer Protection Law. I will also be contacting an attorney to file law suit against this company on the grounds of the above-mentioned.. After reading hundreds of complaints and I'm sure there are tens of thousands I believe there are grounds enough to file a class action lawsuit against this company and put them out of business for good.… show more
10/04/18
OMG this is awful. My card was blocked without any notice, I received a new card but still can't access my funds on the card because I can't upload my ID to their stupid system and LORD knows I still haven't heard back from greendot regarding my funds and removing this crazy block on my card. I use to love greendot but not anymore I think this is a true rip off
Aug 20, 2018
I mobile uploaded my check thinking it would be time efficient but it says it won't be available for 7 days. I'm hoping that is not the case. Does it give the same message with all mobile deposit? Please help
09/05/18
Hi,
Thank you for taking the time to communicate your concerns. Please note, when using the mobile check depositing feature your check can be available as fast as 1 business day, but some checks may take up to 5 business days. If this time frame has exceeded, please contact us through the number on back of your card.
Green Dot Corporation
Thank you for taking the time to communicate your concerns. Please note, when using the mobile check depositing feature your check can be available as fast as 1 business day, but some checks may take up to 5 business days. If this time frame has exceeded, please contact us through the number on back of your card.
Green Dot Corporation
Aug 15, 2018
My card was locked after having my husbands check deposited and they say it will take 5 business days to review the account after sending in the required information. All the money I have is on that card and it's now been 5 days (including the weekend and I have no money and still haven't heard anything. I have bills and kids and things to pay for. I don't know how it is legal to hold someone's money like that leaving them with no option to get it back for a whole week. There has to be another option. If that my account does not get fixed and they don't give me my money back within the next 24 hours I will be contacting my attorney to deal with it. I have almost 900.00 just sitting in limbo and my kids have no lunch money! How is that right??… show more
08/17/18
Hi,
We understand your account is blocked due to the attempted deposit of your husband's paycheck. We apologize for any inconvenience caused as a result. Please note, We reserve the right to reject or limit
transfers via direct deposit in our sole discretion, and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or Social Security number) that we have on file for you. If the time provided for resolution has exceeded, please feel free to contact our Social Media Support team at http://www.facebook.com/GreenDotSupport for further assistance. We're here to help! Thank you,
Green Dot Corporation… show more
We understand your account is blocked due to the attempted deposit of your husband's paycheck. We apologize for any inconvenience caused as a result. Please note, We reserve the right to reject or limit
transfers via direct deposit in our sole discretion, and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or Social Security number) that we have on file for you. If the time provided for resolution has exceeded, please feel free to contact our Social Media Support team at http://www.facebook.com/GreenDotSupport for further assistance. We're here to help! Thank you,
Green Dot Corporation… show more
Aug 05, 2018
i got a $20 card from the 7-11 down the street, tried registering, and got a technical difficulties error. when i tried again, it says i've exceeded the daily attempts, try again in 24 hours? this is the FIRST time ive had a problem with prepaid cards
08/17/18
Hi,
Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience you may have experienced. We'd like to have a specialist from our Customer Care team investigate this further. Please contact us through the number on back of your card or visit our website at https://www.greendot.com/about/contact-us for more contact options.
Green Dot Corporation
Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience you may have experienced. We'd like to have a specialist from our Customer Care team investigate this further. Please contact us through the number on back of your card or visit our website at https://www.greendot.com/about/contact-us for more contact options.
Green Dot Corporation
Jul 07, 2018
0 rating should be available .. This company is the worst prepaid company out there. And i stand on that. I bought a card from walgreens.. loaded my money so i can pay a bill. Went online to register the card. Now its telling me the card is blocked for 24 hours. Finally got someone on the phone after calling and messaging them on facebook all day long.. and they said its nothing they can do but send me out a check in 2 weeks.. i told them NO... i need my MF money now. I have a bill to pay... They couldnt even just activate my card over the phone... Word of mouth is a killer for any company. And i will be sharing my words wth everyone i know and even ones i dont know. NEVER AGAIN!!!!! And I Will Be Reporting This Company to the Better Business Bureau… show more
07/13/18
Hi,
Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience you may have experienced. We'd like to have a specialist from our Customer Care team investigate this further. Please contact us through the number on back of your card or visit our website at https://www.greendot.com/about/contact-us for more contact options.
Green Dot Corporation
Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience you may have experienced. We'd like to have a specialist from our Customer Care team investigate this further. Please contact us through the number on back of your card or visit our website at https://www.greendot.com/about/contact-us for more contact options.
Green Dot Corporation
Jun 26, 2018
My card has been blocked for for 6 days. My elderly father is on his last pill and if I don\'t get a refill by today, my 77 year old father will die, and it\'ll be because Green dot was unwilling to release me, my own money. After I did EVERYTHING I was asked to do.
Jun 16, 2018
This is the WORST card EVER. There's a minimum of $20 to put money on the card AND it charges you $3 EACH time you load it. There's a $5 monthly fee assessed the first time you use it, plus it recurs every month whether you use the card or not (unless you load a minimum of $1000). The app is HORRIBLE. Their customer service is nonexistent. I swear once I've drained this card, I will NEVER purchase another one. Period.… show more
07/06/18
Hi,
Thank you for taking the time to communicate your concerns with us. Please note, all fees and limitations are relayed either online or on the card's packaging before customer's purchase at their own discretion.
Thank you,
Green Dot Corporation
Thank you for taking the time to communicate your concerns with us. Please note, all fees and limitations are relayed either online or on the card's packaging before customer's purchase at their own discretion.
Thank you,
Green Dot Corporation
May 25, 2018
This service sucks!!! I was supposed to receive a permanent card in the mail and never got one. I've had direct deposit set up and consistently used the temporary card for everything like a regular check card. My address never got verified bc you need the permanent card to do so so I couldn't use my card at places that required a zip code for purchase such as gas pumps. So I requested a new card be sent and without notice they shut off my temporary card and told me to wait for the new card to be received in order to use the funds. Which could take 7 business days. Unbeknownst to me this too place the evening of my next direct deposit and I had absolutely no access to any of my money. The man from customer service assured me the day I will receive my card and to be patient and wait for it. I had to borrow money to make it through the next week and a half. He also said I would be receiving a call from his supervisor within the next three days. I never received a call. Yesterday was the last day I should have received the card and it still never showed. I called the post office to ensure a mistake wasn't made with my mail and it wasn't on their part. The new guy I called from customer service said the exact same thing. That he could send me another new card (making that the third card sent to me.) Or keep waiting. There was no other option. And my request to speak with a supervisor was again denied. So I just have paychecks that got racked up on this non-existent card with no access to it and no hope that it's coming in the mail. Idk wtf to do here. This is unacceptable!!!… show more
06/13/18
Hi,
Thank you for bringing this to our attention. We'd like to have someone review your account and discuss the concerns that you’ve shared. Please contact us at the number on back of your card or visit our website at https://www.greendot.com/about/contact-us for more contact options.
Green Dot Corporation
Thank you for bringing this to our attention. We'd like to have someone review your account and discuss the concerns that you’ve shared. Please contact us at the number on back of your card or visit our website at https://www.greendot.com/about/contact-us for more contact options.
Green Dot Corporation
Apr 04, 2018
TurboTax set me up to get my tax refund on a TurboTax Green Dot card. I received my card and tried to activate it. This is when the nightmare began. They required me to submit a photo of my driver's license. I did as they asked. I checked to see if it was approved and it said the first photo wasn't good enough and I needed to resubmit it. I did so and made sure there was no glare this time and everything was legible So I called and the automated system said my card had been cancelled due to suspicious activity. After a huge round of never ending robot questions, I finally was able to reach a customer service representative. She could barely speak English and had no clue what I was talking about and insisted it wasn't a problem on their end. Now, my money cannot be deposited. I will never again use Green Dot.… show more
04/10/18
Hi,
So sorry to hear you’re having difficulty verifying your ID. If you’d like to give it another try, we’ve found that it helps when you place the ID on a dark surface with good lighting. We also noticed some people had issues with a blurry barcode caused by a slight camera shake when snapping the photo. We hope this helps.
Green Dot Corporation
So sorry to hear you’re having difficulty verifying your ID. If you’d like to give it another try, we’ve found that it helps when you place the ID on a dark surface with good lighting. We also noticed some people had issues with a blurry barcode caused by a slight camera shake when snapping the photo. We hope this helps.
Green Dot Corporation
04/04/18
Update: I contacted them again and was finally able to get a supervisor who insists it's not a problem on their end because my state issued license could not be verified, yet it is acceptable for everyone and everything else.
Mar 23, 2018
I don't like the fact that you can block a person card at any time with no alert or warnings and you keep their money then you have no answers for the consumer you guys don't know how to treat a customer fair at all
03/26/18
Hi,
Please be advised, your Green Dot Card could be blocked due to a number of different security precautions. Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. If your Green Dot Card is experiencing a block, please contact us at your earliest convenience through the number on back of your card for further assistance.
Thanks Green Dot Corporation
Please be advised, your Green Dot Card could be blocked due to a number of different security precautions. Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. If your Green Dot Card is experiencing a block, please contact us at your earliest convenience through the number on back of your card for further assistance.
Thanks Green Dot Corporation
03/26/18
Hi,
Please be advised, your Green Dot Card could be blocked due to a number of different security precautions. Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. If your Green Dot Card is experiencing a block, please contact us at your earliest convenience through the number on back of your card for further assistance.
Thanks Green Dot Corporation
Please be advised, your Green Dot Card could be blocked due to a number of different security precautions. Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. If your Green Dot Card is experiencing a block, please contact us at your earliest convenience through the number on back of your card for further assistance.
Thanks Green Dot Corporation
Mar 14, 2018
Worst company imaginable! I bought it to upload $ in order to pay my power bill over the phone. Prepaid gift card is VERY misleading. I cant access my money at all, cant pay my bill, cant get my money off the card. $1200 down the drain, and can't get a single person on the phone. I'm absolutely sick.
03/20/18
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
Mar 04, 2018
I can’t express enough how much I utterly hatttteee green dot and is livid about my experience with them and this card .... I went to cvs bought this card because it was 1.69 to reload. And my card I’ve owned for a while was 5.00 $ to reload (I was trying to save money ) ... I put 100$ on this green dot card to make a 1 time online purchase and my items I was purchasing was 98.00 ... when I went home to activate my card it gave me troubles online so I called someone to help me out. Of course on the phone with me was a lady that barley knew English or how to properly pronounce words. So we had a lot of miscommunication and she ended up spelling me name wrong and putting in a lot of other false in information ended up putting me on hold and then a automatic voice message came on and basically told me the card is locked and since I couldn’t be identified the card isn’t temporary and it can’t make online orders , atm withdrawals or anything Other than in person purchases. (Now I can’t buy what I needed online .. I talked to a “supervisor “ that was very nonchalant and seem not to care about my experience said that there is nothing they can do so they don’t want to waist anymore of either of our time . Just when I thought it couldn’t get any worst ...... I woke up checked the balance on the card because I tried to order my items anyways. And I was checking if it went through ... It didn’t. AND THEY HAD THE NERVES TO CHARGE MY CARD 7.89 For a MONTHLY fee. When I haven’t even had the card for 24 hours ...hate , livid is a understatement... I don’t even have enough money to get what I wanted even if I could get this money of this card. I feel ripped off and played. I’m making it my duty to tell everyone I know. Family friends YouTuber supporters and every yelp review possible to NOT EVER SPEND YOUR MONEY WITH THESE PEOPLE. ( and again I gave 1 Star because 0 isn’t a option )… show more
03/20/18
Hi,
We understand your frustrations and extend our most sincere apologies. By contacting Customer Support, you can provide us the personal information we need to locate your account to better assist you. You will not be able to leave that information on this pubic forum. Please contact us at your earliest convenience.
Green Dot Corporation
We understand your frustrations and extend our most sincere apologies. By contacting Customer Support, you can provide us the personal information we need to locate your account to better assist you. You will not be able to leave that information on this pubic forum. Please contact us at your earliest convenience.
Green Dot Corporation
Mar 03, 2018
Why can’t I choose 0 stars. How about green dot get representatives that speak clear and proper English. I willl never ever ever ever ever buy this card. Or use this card again. I made sure I told all my friends and family and my YouTuber channel to NEVVVVVVVVER BUY THIS CARD !
Feb 15, 2018
The customer service rep was extremely rude, kept over talking me and assuming she knew what my question was going to be. She then closed the card and issued me a refund check when I never wanted to close it! She simply went on with her speel and hung up. Not to mention she hardly spoke English.
02/20/18
Hi,
Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Service department. Let us make this right. Please contact us through the number on back of your card for further assistance.
Thank you,
Green Dot Corporation
Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Service department. Let us make this right. Please contact us through the number on back of your card for further assistance.
Thank you,
Green Dot Corporation
Feb 01, 2018
I mistakenly got this card as a gift card for someone (it was in section of store with gift cards) and when I realized you have to give all kinds of personal information in order to register it before using?! I then attempted to get a refund at phone # on receipt. What a fiasco, kept being transferred and then was on an automated loop on the phone...customer service was horrible. I accept responsibility for getting this card incorrectly as a gift card, but, it shouldn't be so hard to get a refund and you shouldn't have to give personal info (soc. sec. #, birthdate, etc) in order to get your refund. After this experience with customer service, I will never in any way be tempted to use the green dot card...ever!… show more
02/01/18
Hi,
We're so sorry to hear of your misfortune and understand your frustration. Please note, Green Dot is a regulated financial institution, and is therefore required to take steps to verify the identity of its customers and to protect them against fraud. Federal law request us to obtain your social security number and other personal information in order to verify your identity.
Green Dot Corporation
We're so sorry to hear of your misfortune and understand your frustration. Please note, Green Dot is a regulated financial institution, and is therefore required to take steps to verify the identity of its customers and to protect them against fraud. Federal law request us to obtain your social security number and other personal information in order to verify your identity.
Green Dot Corporation
Jan 19, 2018
These people are a bunch of thieves and they know it. Why else would you make it impossible to talk to an actual person on your website or over the phone? That is ridiculous. I bought one of their "prepaid gold visa's" 3 years ago at a 7-11. Loaded $80 onto it, and the nightmare began. The card will not register, on their site, or over the phone. About once a month I try and register the card. Every time they're "experiencing technical difficulties". The clerk at 7-11 flipped out on me when I asked for my money back, so obviously this is a common occurence. I can't even set up an account or talk to a person, email them, chat anything because you have to have a valid registered card to try and get any kind of help. That's hard to do when the card won't register, and they're hiding with your money, and won't let you contact them these people are a scam and I had to learn that the hard way. The amount of frustration you will receive trying to deal with them will be other worldly. With the amount of online complaints they receive the justice department should really take a look into these criminals.… show more
01/23/18
Once again, your customer support will not help me because the card will not register. The same goes for trying to get a refund. You're robo operator is experiencing "technical difficulties" and hangs up on me. If you really want to help, stop hiding and give us a phone number or email to contact an actual human being who can make decisions and fix things. Or you can just keep the $80 You stole from me and I will continue to let the world know it.… show more
01/23/18
Hi,
We sincerely apologize for any inconvenience you may had experienced and would greatly appreciate a chance to make things right. Please contact us through the number on back of your card for further assistance. Our Customer Support department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporation
We sincerely apologize for any inconvenience you may had experienced and would greatly appreciate a chance to make things right. Please contact us through the number on back of your card for further assistance. Our Customer Support department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporation
Jan 11, 2018
I bought it and was uncomfortable giving my SSN etc for a temporary card. I called their hotline, someone picked up, but was transferred to the refund office where it is automated that you enter in your account number, as i dont have one, i'm forwarded to the beginning messages, repeat. I cannot get a refund without giving out all this information. The company in my opinion is purposefully oblique and should state what you need to use this card on the packaging in the store. Not inside the package after purchased.… show more
01/23/18
Hi,
It truly saddens us to hear you’re unhappy with our services. If you would like to voice your concerns to us directly for further assistance, feel free to contact us through the number on back of your card for further assistance. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
It truly saddens us to hear you’re unhappy with our services. If you would like to voice your concerns to us directly for further assistance, feel free to contact us through the number on back of your card for further assistance. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
Dec 16, 2017
What an aweful gift card! Why would I need to give you all of my personal information, including social security number to activate a gift card? That is crazy. No thanks. I wish there was a way to get a refund but you cannot talk to a real person when you call them.
01/23/18
Hi,
We regret to hear that you have some concerns with our services, and we truly apologize for any inconvenience that might have been caused as a result. If you would like to address this concerns to us directly, please contact us at your earliest convenience through the number on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
We regret to hear that you have some concerns with our services, and we truly apologize for any inconvenience that might have been caused as a result. If you would like to address this concerns to us directly, please contact us at your earliest convenience through the number on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
Nov 29, 2017
I will never use this card again...ripoff. The fee is high. They blocked my card & I'm having trouble talking to a live person. I only wanted to use it one time & now they're holding my $$, for bullshit.
Aug 12, 2017
had to give a star otherwise it'll be 0. called about 2-3 days in a row. hoping they would release my funds.called the merchant to release the hold. now I still gotta wait. keep changing the dates. barely get a text alerts sent to my phone. better just going to a credit union or us bank. trash this company
10/25/17
Hello,
We’re sorry to hear that you’re unsatisfied with your Green Dot card experience. Please allow us the opportunity to make things right. You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
We’re sorry to hear that you’re unsatisfied with your Green Dot card experience. Please allow us the opportunity to make things right. You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
Jun 06, 2017
I am planning to send a nice letter to each company that is selling green dot cards. This. Is a horrible company! I've never seen anything like it before. My 13 year old earned30 dollars cutting his grandfathers grass. My dad paid him by buying a gift card with a visamaster card logo on it so my son could pay for his online video game account. He's had sooo much difficulty using this card. They asked him to register the card by giving them his social security number. In the age of cyber identitytheft are they crazy. I would not dare allow him to share that personal info. Needless to say he is not able to retrieve any of his money because he can't spen it unless he registers w an ss num and we tried to get a refund but now it's listing his card as not valid.… show more
10/31/17
Hi, We understand the urgency to access your Green Dot card, and apologize for any inconvenience that this matter has caused. Please allow us the opportunity to make things right. You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
Thank you, Green Dot Corporation
Jun 05, 2017
What a complete ripoff. The monthly service fee of $7.95 no matter how you use the card is ludicrous. Support is simply pitiful. Their telephone tree never lets you reach a human being. Online Chat is never available. Email responses are canned and worthless. The Better Business Bureau should shut these folks down. I got the card from a friend and I am sure she thought it was a gift card. I can afford the $7.95 charge, but I am sure that most of Green Dot's customers are not in a position to do that each month. Just plain sad.… show more
Jun 05, 2017
I purchased this card a few months ago after having a problem with someone used my bank debit card and my bank refused to return the money. So far I have no complaints with my Walmart Green Dot Prepaid Visa card.
Jun 01, 2017
I purchased a green Dot card for my son in April. He was so excited to use his card. When he tried to use it for the 3rd time today he had a negative balance. We wasn't sure why until I called and it said he was charge a monthly fee for May and June. I was unaware of a monthly charge when I purchase the card. My son is so hurt that he can't use his card. I will never use this card again!!!… show more
10/31/17
Hi,
We understand how disappointing that could be for a child. We truly apologize for any inconvenience this issue may have cause. Please be advised, terms and conditions including monthly fees were communicated at the time of enrollment. If you have any further questions or concerns regarding terms and conditions, we'd love to help. Please contact us through the number on back of your card, chat with a live agent through your online account, we're also welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
We understand how disappointing that could be for a child. We truly apologize for any inconvenience this issue may have cause. Please be advised, terms and conditions including monthly fees were communicated at the time of enrollment. If you have any further questions or concerns regarding terms and conditions, we'd love to help. Please contact us through the number on back of your card, chat with a live agent through your online account, we're also welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation… show more
May 31, 2017
What I like about the Green Dot VIP Debit Card, is that you can get your Direct Deposit Five Days Earlier, what I don't like that they don't have on their App the feature of taking a photo of the front and back of your check and depositing it with Green Dot, so sad, so sad!
10/31/17
Hi, Thank you for taking the time to communicate your concerns to us. Please be advised, the Check Deposit feature in your Green Dot app will only apply to participating Green Dot Cards. Give us a call through the number on the back of your card, so that we can verify whether or not your car is eligible. Thank you, Green Dot Corporation
May 22, 2017
They promise to send you a personalized card. Instead, after a month of questioning where it is, they suggest issuing another but stop ALL TRANSACTIONS from your account and say after you get another and register it they will release your money. Ya right! These folks are the biggest floaters of your money I've ever seen. DON'T DO IT...
May 08, 2017
Almost $10.00 in fees for a $20.00 gift card. Plus they want your social security # to register the card. What a horrible company! Stay away from these crooks!
10/31/17
Hi,
We sincerely apologize for your experience being anything short of the best. If you would like to express your concerns to us directly, please feel free. You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
We sincerely apologize for your experience being anything short of the best. If you would like to express your concerns to us directly, please feel free. You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
Apr 17, 2017
I had three cards fraudulently drained of funds. In spending weeks and hours of my time on the phone with them, they don't return phone calls, they have you send them documentation but then claim they never received anything, and in the end I'm out $500 they refuse to refund.
Feb 17, 2017
Poor daughter got ripped off crying her self to sleep I'll be raising hell tomorrow got herself a job after years of hospitals stays so excited to spend her hard earned cash only to be ripped off being a minor she can't open bank account and just wanted to buy something online for herself I wish she would have told me first had problem with greendot a few years ago I would have steered away from them horrible company useless card… show more
10/31/17
Hi,
We sincerely apologize for your experience being anything short of the best. Please allow us the opportunity to make things right.You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
We sincerely apologize for your experience being anything short of the best. Please allow us the opportunity to make things right.You can chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you!
Thank you, Green Dot Corporation
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Last updated on: March 27th, 2019 at 17:50
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If you are interested in the Green Dot Prepaid Visa® Card, check out the following prepaid cards as well:
WalletHub is an independent comparison service.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. When you click "Apply Now" you will be directed to the offering institution's website. In addition, keep in mind that actual rates and other information may vary for a number of reasons including the applicant's' creditworthiness and differences between an individual's situation and the criteria/assumptions used to generate the information displayed. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
Ad Disclosure: Offers originating from paying advertisers are noted as “Sponsored” at the top of this page. Advertising may impact how and where offers appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Irrespective of whether an offering institution is a paid advertiser, the presence of offer information on WalletHub does not constitute a referral or endorsement of the institution by us or vice versa. Furthermore, offers have not been reviewed or approved by the offering institution. Information is displayed first and foremost to help consumers make better decisions.
Editorial Disclaimer: Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by the issuer. In addition, it is not issuer’s responsibility to ensure all posts and/or questions are answered.
Offer last updated: Mar 27th, 2019 at 17:50 ET