Green Dot Prepaid Visa® Card

I just purchased the card, loaded funds, and I keep receiving an error message that my card cannot be validated. Wait. Here is the best part...I call the number...follow prompts, enter all information...THEY SAY TO REGISTER THE CARD! Total BS! Soooo, I call the store where I first purchased the card...as ecpected...basically, not our problem...call their customer service... First impressions last. My first impression? Never again! And I know people will keep buying their bogus card, but if my rating will help people to STAY FAR AWAY...worth it. This is a legitimate thief. Bottom line. No integrity and certainly, no morals. But of course, that is a lost language to them. My mood: %!!//5×%8%××:&;!!€6$%6

I would tell my worst enemy to use another service. I have been waiting over 2 weeks for a replacement card. Originally it was sent to my old address but USPS stopped forwarding my mail. In was advised since I moved to another state I would have to send a photo of my ID and a utility bill. My utilities are included in my rent- which I have not been able to pay by the way- so I asked if other bills will suffice. I have not been able to change my ID yet. If you can "prove" your identity over the phone through an automated system, why are you required to go through so much trouble to change your address? I was also assured that my ID didn't have to be my new address and it was just to prove my identity. I sent several bills and my insurance card showing my car parked at my physical address. I got no notification that the documents were rejected. The GreenDot App told me that my card is on the way! It's at my local post office and should be making its way to my door. So I call to make sure my address is changed, suspected it isn't due to my former address still showing on my account. The customer service rep says "No need to worry." I said yeah I'm worried and pissed off that my money is being with held from me. I asked what was wrong with the previous documents I sent so that I could correct. She was not able to tell me. I asked if my money could be transferred to another account or if I could have checks to be told NO my account is blocked due to not registering my card. I said I want my card mailed immediately and they will be waiving my $15 expedited shipping fee. She put me on hold and congratulated me on getting the fee waved. I have never had so many issues with a service. It's not the service rep's fault that this occurred, but I had to be very assertive. They should consider hiring a few people who fluently speak English and trashing their automated service line.

I purchased a card today and haven’t been able to register it. I’ve been trying for about 5 hours and it say unable to validate card! This really put me in a bind, now I have late fees on what I was originally trying to pay. The store I purchased my card won’t refund me and my money is lost in cyberspace! There is only an automated representative on the customer service line. Since my card isn’t even registered it won’t even allow me to speak with an actual human. This is a huge inconvenience and if this doesn’t get resolved quickly I will be inclined to take further action

I purchased a card today and haven’t been able to register it. I’ve been trying for about 5 hours and it say unable to validate card! This really put me in a bind, now I have late fees on what I was originally trying to pay. The store I purchased my card won’t refund me and my money is lost in cyberspace! There is only an automated representative on the customer service line. Since my card isn’t even registered it won’t even allow me to speak with an actual human. This is a huge inconvenience and if this doesn’t get resolved quickly I will be inclined to take further action

I been trying to activate my card all day here it is 5:00 and still aint activated i call like 100 times cant talk to live person who wants to put their money on a card and cant talk to mobody and the chat talk is really irritating

My son bought this card to pay his car insurance online. Set it up and couldn't use it. I had to bounce my bank account to pay it for him. Lucky i have overdraft protection. He has to reimburse me and he can't even get the money out to pay me back or even transfer to my bank account. Here it is a day later and he's already been charged 7.95. All he put on the card was enough for the car insurance if it had gone through. I advised him to cancel the card when the original comes. I don't see anywhere on the packaging of the card where it says it can't be used right away. I'm very disappointed. The whole point of getting the card was to use it right away to pay the insurance. They would have cancelled him had i not been able to pay it.

I got a VISA gift card for $40.00 I unable to use it. It asks me a pin number which I do not have. How do I use it? I have tried suing it at Walmart it declined. How do I use this card and how to get the pin number tried calling customer service but could not get a person to talk as only automated machine is available. PLEASE HELP

I bought a green dot card from Casey’s and loaded $62.00 on it when I went home to go register/activate it it wouldn’t let me it keeps saying we are unable to validate your card please try again later I call and try to register and it keeps telling me I need to finish online but every time I try it won’t let me!!!! Worst experience ever now I’m shit out of luck for $62.00 and I can’t even get a hold of customer service I am never using nor buying another green dot card ever again

I had trouble registering the card and it locked me out online. I called customer service and they said that there was nothing they could do to help me. I asked for a supervisor and was promptly hung up on. I would give a zero star if there was an option!

Best damn card I've had?. This is true. The only problem I encountered was with a few online companies that purchases were declined. Anyhow, I figured I didn't need the purchases because the card has been great!! Also, I wish there were no ATM fees since the ATM banks are charging fees already; besides those minor details, Green Dot rocks!!! I have even been blessed with almost $70 in cash back rewards?

I had money pending for $158.81. A week later I called to find out why the money was still pending and not back on my card they said it would go back on my card on the 24th(which was another 5 days away). I called on the 24th and they had no idea why somebody would tell me the 24th because it was the 28th I had to transfer to a specialist after asking to figure out a way to see if that could be changed since I was promised the original date. And a specialist said i wouldn't gey the money until the 30th. This wqs exactly 5 min after the guy said the 28th!!!! I still have no money no reason the transaction is still pending. I would give them zero Stars but there's no option for that

Is it possible that money will be taken off my green dot card twice after I swipe it at a gas station or retail store because here lately money have been charged twice on the same purchase and I’m not knowing why

This company, is an absolute scam! BEWARE! They will screw you with unwarranted fees, (on top of the fees they “did warn you about” in an email that ends up in your spam folder days after registration) then put a hold on your money. Anytime there is an issue (that they cause) which causes YOUR money to be unavailable, they NEVER contact you to let you know. Even though they make absolutely sure to have every single way to contact you about BS offers.... text, call, email, even smoke signals... they let these unknown issues ride, causing you to lose more and more money/causing you to owe them more and more money, and you’re screwed. Thousands of unhappy customers, thousands of complaints, and they keep doing it, because they can!! Yes, I am a hard working, educated woman, and single mother, they have attempted to rip off the wrong lady! Slimy bastards. RUN! FAR AWAY!!

You don't keep good records and it has taking 1 month to straighted out my address on my account. I registered my card. It doesn't recongnize myregistered address. And the web site doen't have an update button.

You would not believe the problems my dad is having with this green dot card. He got his taxes put on the card. And they keep saying his address isn’t right. Have been giving him the run around for 2months. He sends in all the information and they say this or that isn’t right. When all his information is right.

Got one of their cards at WalMart for our granddaughter's birthday. Took her over an hour on the phone to TRY to register it. Finally had to register on line as the "customer service" rep was unintelligible and non-conversant with the English language. She had to (1) open an acount; (2) provide personal information to include social security number; and then (3) we find out that in addition to the $2 fee we paid when we purchased the card, there is a $7.95 monthly service fee for your account. This service fee was not mentioned at the "point of purchase", nor is it available with the card until you purchase it and OPEN the packaging. As a side bar comment, I checked BBB today. Green Dot is a member of the BBB with an "A" rating; however, there were 119 customer complaints mirroring those cited here and all were a 1 star. Kinda seems like the BBB might be a self-licking ice cream cone.

If I could I would have given a negative rating! I purchased a prepaid Visa card with $250 for my daughter for Xmas, she put it aside until later this year unused. While on her trip she attempted to use her card, relying on that money to live on until she returned back home, it was declined with insufficient funds. The cashier told her that the account only had a total of $1.00 and some change. Not knowing what to do relying on that money for food to live on for her school trip she called the card number only to be told that she couldn't be helped due to system failure, but she could look it up online at the website. She called home and we looked it up and found no charges. My wife then attempted to call herself and was told that she was unable to help due to system failure as well. The next day another attempt to call the Green Dot company was other great failure only to be told that they couldn't help due to their system still under construction. But just a few hours more another attempt again the system was up but only this time we were directed to an automated system and couldn't get to a person at all. So my $250 just disappeared, my daughter (whom had to beg her teacher and friends for food) was scared for a child, and we as parents are left frustrated and angry for a company whom suppose to be a big great company is robbing people. I will not be purchasing any more of your brand and ill be boycotting along with reporting this to the BBB. This should have never happened and uncalled for especially when it effect a child. Green Dot is not worth the hassle.

The worst prepaid card ever! I got this card from my sister for my son's birthday, she told me she thought it is a gift card. When I start using it I realized that it is not a gift card and I need to create an online account with them to use the card which I don't mind to do it but the nightmare started once you have activated it. First, they charge you $7.95 every month if don't read $1000 and they charge $4.95 every time you are loading the card. I put it away once it's balanced $0.00 and after some time when I checked it I found that a negative balance of $7.95 I'm so angry and wanted to close the card right away and called customer service and he told that I have a negative balance in my account to get the balance $0 I have to reload that amount, i went the CVS and the guy told me have reloaded a minimum of $20.00 and it should be cash. I have to go back to my bank to get cash and return to the store and a lady told there is a fee of $4.95 to reload... once I have used the amount left the card has left $0.38 I called the customer service again (which by the way the worst customer service) after the lady asked me all the questions to verified my account she told that she can't close the account because I have a 40.38 left in my account I was so angry and told to talk to her supervisor and she put on hold for a long time and she told my account is closed and she rushing to hung up on me I stopped her and asked her to gave a confirmation # she a random number and when asked her to get an e-mail confirmation she said they do not have that and she hung up. I DON'T recommend this card!

I am very disappointed in this Card. I got 2 of them at Christmas from my parents. Each with a $60 limit. The first one was registered, reluctantly, online. I used it the day after registering in the amount of $38.75. I tried using it the same day at an ATM for $20. The transaction was rejected. I figured that was due to the $3+ for using the ATM. No big deal. I set it aside. I registered the 2nd card yesterday, again having to supply a Social Security #. Today my purchase was $55.42. The card only approved for $52.05. I thought that was a bit odd. I came home and decided to research GreenDot a bit. Upon reading the very, very, very fine print it all became clear. Immediately upon registration I was charged $7.95. A monthly fee. Hence, the $52.05 limit. Apparently I let the first card on my desk too long and now have a balance of $5.35. Out of an expected $21.25. I would not recommend this card to anyone. I have also told of my experience on social media. The hardest part was to tell my aging parents that they had been duped.

i received this card for xmas..couldnt use it till i gave 3/4 of personal info ..than go to use it declines card ..try again declines card ..not only due they charged $2 to purchase card 5 more to put $ on card ..so i activate ..the same day they took $8 for service charges..same day as activation..call customer service they dont speak english ..they want u to repeat 5 times my info plus card # to cancel card...they refused to cancel card the no english speaking people no buy green dot cards ..they are scam artists customer service is apparently in foreign country...i got no where with the 5 times i called ..10 times of giving your info...bullshit scam artist ...

My boss was supposed to but gift cards for the staff, but he did not realize he was buying prepaid debit cards instead. Now we are all stuck with a $5 fee just to use it, and they are very difficult to use if you want to split a payment between the remaining balance of the card and some other form of payment. We all just want gift cards. How can we get our money back when this product was bought by mistake?

Help! I don't want this Green Dot prepaid visa card I purchased at Walmart. It's still in the package - but Walmart won't accept returns - receipt says Green Dot will refund my money. NO INFO on how to do this! Please Help!

I bought this card over a week ago so I can have direct deposit from my employer. My car has been locked for 10 days. They have almost $2,000 of my money after having multiple conversations with their representatives in the Philippines I was asked to submit a pay stub I repeatedly Express to them there is no such thing everything was filed electronically through QuickBooks there is no paper pay stub to be submitted. After sending them the bank statements from my employer verifying the direct deposit they insist that they need a paper pay stub in order to review the account. The representative told me that I have to do whatever I need to do in order to get a paper pay stub. Basically what she just asked me to do was to commit fraud and falsify documents on which I have no intentions on doing. I have no money to feed my family or to put fuel in my vehicle. I am filing a complaint with the office of the Comptroller of currency I'm also filing a complaint with the Better Business Bureau and the Attorney General's office along with the Federal Reserve on the grounds of unfair practices under the federal Consumer Protection Law. I will also be contacting an attorney to file law suit against this company on the grounds of the above-mentioned.. After reading hundreds of complaints and I'm sure there are tens of thousands I believe there are grounds enough to file a class action lawsuit against this company and put them out of business for good.

I mobile uploaded my check thinking it would be time efficient but it says it won't be available for 7 days. I'm hoping that is not the case. Does it give the same message with all mobile deposit? Please help

My card was locked after having my husbands check deposited and they say it will take 5 business days to review the account after sending in the required information. All the money I have is on that card and it's now been 5 days (including the weekend and I have no money and still haven't heard anything. I have bills and kids and things to pay for. I don't know how it is legal to hold someone's money like that leaving them with no option to get it back for a whole week. There has to be another option. If that my account does not get fixed and they don't give me my money back within the next 24 hours I will be contacting my attorney to deal with it. I have almost 900.00 just sitting in limbo and my kids have no lunch money! How is that right??

i got a $20 card from the 7-11 down the street, tried registering, and got a technical difficulties error. when i tried again, it says i've exceeded the daily attempts, try again in 24 hours? this is the FIRST time ive had a problem with prepaid cards

0 rating should be available .. This company is the worst prepaid company out there. And i stand on that. I bought a card from walgreens.. loaded my money so i can pay a bill. Went online to register the card. Now its telling me the card is blocked for 24 hours. Finally got someone on the phone after calling and messaging them on facebook all day long.. and they said its nothing they can do but send me out a check in 2 weeks.. i told them NO... i need my MF money now. I have a bill to pay... They couldnt even just activate my card over the phone... Word of mouth is a killer for any company. And i will be sharing my words wth everyone i know and even ones i dont know. NEVER AGAIN!!!!! And I Will Be Reporting This Company to the Better Business Bureau

My card has been blocked for for 6 days. My elderly father is on his last pill and if I don't get a refill by today, my 77 year old father will die, and it'll be because Green dot was unwilling to release me, my own money. After I did EVERYTHING I was asked to do.

This is the WORST card EVER. There's a minimum of $20 to put money on the card AND it charges you $3 EACH time you load it. There's a $5 monthly fee assessed the first time you use it, plus it recurs every month whether you use the card or not (unless you load a minimum of $1000). The app is HORRIBLE. Their customer service is nonexistent. I swear once I've drained this card, I will NEVER purchase another one. Period.

This service sucks!!! I was supposed to receive a permanent card in the mail and never got one. I've had direct deposit set up and consistently used the temporary card for everything like a regular check card. My address never got verified bc you need the permanent card to do so so I couldn't use my card at places that required a zip code for purchase such as gas pumps. So I requested a new card be sent and without notice they shut off my temporary card and told me to wait for the new card to be received in order to use the funds. Which could take 7 business days. Unbeknownst to me this too place the evening of my next direct deposit and I had absolutely no access to any of my money. The man from customer service assured me the day I will receive my card and to be patient and wait for it. I had to borrow money to make it through the next week and a half. He also said I would be receiving a call from his supervisor within the next three days. I never received a call. Yesterday was the last day I should have received the card and it still never showed. I called the post office to ensure a mistake wasn't made with my mail and it wasn't on their part. The new guy I called from customer service said the exact same thing. That he could send me another new card (making that the third card sent to me.) Or keep waiting. There was no other option. And my request to speak with a supervisor was again denied. So I just have paychecks that got racked up on this non-existent card with no access to it and no hope that it's coming in the mail. Idk wtf to do here. This is unacceptable!!!

TurboTax set me up to get my tax refund on a TurboTax Green Dot card. I received my card and tried to activate it. This is when the nightmare began. They required me to submit a photo of my driver's license. I did as they asked. I checked to see if it was approved and it said the first photo wasn't good enough and I needed to resubmit it. I did so and made sure there was no glare this time and everything was legible So I called and the automated system said my card had been cancelled due to suspicious activity. After a huge round of never ending robot questions, I finally was able to reach a customer service representative. She could barely speak English and had no clue what I was talking about and insisted it wasn't a problem on their end. Now, my money cannot be deposited. I will never again use Green Dot.

I don't like the fact that you can block a person card at any time with no alert or warnings and you keep their money then you have no answers for the consumer you guys don't know how to treat a customer fair at all

Worst company imaginable! I bought it to upload $ in order to pay my power bill over the phone. Prepaid gift card is VERY misleading. I cant access my money at all, cant pay my bill, cant get my money off the card. $1200 down the drain, and can't get a single person on the phone. I'm absolutely sick.

I can’t express enough how much I utterly hatttteee green dot and is livid about my experience with them and this card .... I went to cvs bought this card because it was 1.69 to reload. And my card I’ve owned for a while was 5.00 $ to reload (I was trying to save money ) ... I put 100$ on this green dot card to make a 1 time online purchase and my items I was purchasing was 98.00 ... when I went home to activate my card it gave me troubles online so I called someone to help me out. Of course on the phone with me was a lady that barley knew English or how to properly pronounce words. So we had a lot of miscommunication and she ended up spelling me name wrong and putting in a lot of other false in information ended up putting me on hold and then a automatic voice message came on and basically told me the card is locked and since I couldn’t be identified the card isn’t temporary and it can’t make online orders , atm withdrawals or anything Other than in person purchases. (Now I can’t buy what I needed online .. I talked to a “supervisor “ that was very nonchalant and seem not to care about my experience said that there is nothing they can do so they don’t want to waist anymore of either of our time . Just when I thought it couldn’t get any worst ...... I woke up checked the balance on the card because I tried to order my items anyways. And I was checking if it went through ... It didn’t. AND THEY HAD THE NERVES TO CHARGE MY CARD 7.89 For a MONTHLY fee. When I haven’t even had the card for 24 hours ...hate , livid is a understatement... I don’t even have enough money to get what I wanted even if I could get this money of this card. I feel ripped off and played. I’m making it my duty to tell everyone I know. Family friends YouTuber supporters and every yelp review possible to NOT EVER SPEND YOUR MONEY WITH THESE PEOPLE. ( and again I gave 1 Star because 0 isn’t a option )

Why can’t I choose 0 stars. How about green dot get representatives that speak clear and proper English. I willl never ever ever ever ever buy this card. Or use this card again. I made sure I told all my friends and family and my YouTuber channel to NEVVVVVVVVER BUY THIS CARD !

The customer service rep was extremely rude, kept over talking me and assuming she knew what my question was going to be. She then closed the card and issued me a refund check when I never wanted to close it! She simply went on with her speel and hung up. Not to mention she hardly spoke English.

I mistakenly got this card as a gift card for someone (it was in section of store with gift cards) and when I realized you have to give all kinds of personal information in order to register it before using?! I then attempted to get a refund at phone # on receipt. What a fiasco, kept being transferred and then was on an automated loop on the phone...customer service was horrible. I accept responsibility for getting this card incorrectly as a gift card, but, it shouldn't be so hard to get a refund and you shouldn't have to give personal info (soc. sec. #, birthdate, etc) in order to get your refund. After this experience with customer service, I will never in any way be tempted to use the green dot card...ever!

These people are a bunch of thieves and they know it. Why else would you make it impossible to talk to an actual person on your website or over the phone? That is ridiculous. I bought one of their "prepaid gold visa's" 3 years ago at a 7-11. Loaded $80 onto it, and the nightmare began. The card will not register, on their site, or over the phone. About once a month I try and register the card. Every time they're "experiencing technical difficulties". The clerk at 7-11 flipped out on me when I asked for my money back, so obviously this is a common occurence. I can't even set up an account or talk to a person, email them, chat anything because you have to have a valid registered card to try and get any kind of help. That's hard to do when the card won't register, and they're hiding with your money, and won't let you contact them these people are a scam and I had to learn that the hard way. The amount of frustration you will receive trying to deal with them will be other worldly. With the amount of online complaints they receive the justice department should really take a look into these criminals.

I bought it and was uncomfortable giving my SSN etc for a temporary card. I called their hotline, someone picked up, but was transferred to the refund office where it is automated that you enter in your account number, as i dont have one, i'm forwarded to the beginning messages, repeat. I cannot get a refund without giving out all this information. The company in my opinion is purposefully oblique and should state what you need to use this card on the packaging in the store. Not inside the package after purchased.

What an aweful gift card! Why would I need to give you all of my personal information, including social security number to activate a gift card? That is crazy. No thanks. I wish there was a way to get a refund but you cannot talk to a real person when you call them.