Green Dot Prepaid Visa® Card
Prepaid Card
Offered by:
Green Dot
Info about the Green Dot Prepaid Visa® Card has been collected by WalletHub to help consumers better compare cards.
The financial institution did not provide the details.
Green Dot Prepaid Visa® Card's Key Fees
| ACTIVATION FEE |
$1.95 |
|---|---|
| MONTHLY FEE |
$7.95 |
| SIGNATURE TRANSACTION FEE |
Free |
| PIN TRANSACTION FEE |
Free |
| IN-NETWORK ATM TRANSACTION FEE |
$3 |
| ATM NETWORK SIZE |
N/A |
| OUT-OF-NETWORK ATM TRANSACTION FEE |
$3 |
| FOREIGN ATM TRANSACTION FEE |
3% (and $3) |
| ACTIVATION FEE |
|---|
| $1.95 |
| MONTHLY FEE |
| $7.95 |
| SIGNATURE TRANSACTION FEE |
| Free |
| PIN TRANSACTION FEE |
| Free |
| IN-NETWORK ATM TRANSACTION FEE |
| $3 |
| ATM NETWORK SIZE |
| N/A |
| OUT-OF-NETWORK ATM TRANSACTION FEE |
| $3 |
| FOREIGN ATM TRANSACTION FEE |
| 3% (and $3) |
Green Dot Prepaid Visa® Card's Highlights
| No overdraft or bounced check fees, ever. |
| Shop everywhere! Take your card coast to coast and use everywhere Visa® is accepted in the U.S. |
| With ASAP Direct Deposit ™ you can stop waiting in check cashing lines, avoid check cashing fees, get your money automatically deposited, and enjoy payday earlier |
| No charge to Reload your card with Direct Deposit. Reloading your card at a retailer will cost up to $5.95 |
| Enjoy 24/7 access to your money through the Green Dot mobile app! You can Deposit checks to your card right from your smartphone |
Green Dot Prepaid Visa® Card's Additional Info
| LIVE CUSTOMER SUPPORT |
|---|
| Free |
| AUTOMATED CUSTOMER SUPPORT |
| Free |
| RELOAD OPTIONS |
| Direct Deposit, GreenDot, Cash Reload, Bank Transfer, Check Reload |
| CANCELLATION FEE |
|---|
| Free |
| INACTIVITY FEE |
| None |
| Last updated on 11/16/2020 |
at Green Dot's secure site
Customer Questions and Answers
Don't see what you're looking for? Submit your question about Green Dot Prepaid Visa® Card to our community.
How can I check my Green Dot Prepaid Visa balance? Reply 5236
WalletHub
@WalletHub
You can check your Green Dot Prepaid Visa balance online, by registering here or from the Green Dot mobile app, available on iOS and Android.
Alternatively, you can check your balance by text, after adding your phone number online, in the Account Settings section. Text "Bal Last4" to 43411 (Last4 is the last 4 digits of your card number). Carrier data and message rates apply.
52
Upvotes
Can a Green Dot card be used internationally? Reply 2815
WalletHub
@WalletHub
Unfortunately, this card can only be used to make purchases and ATM withdrawals while you're in the United States. You may be able to use it to buy things online or over the phone from an internationally based merchant, but not for in-person transactions while you are physically abroad. This is a policy specific to Green Dot, not Visa, so it shouldn't be an issue with other cards.
28
Upvotes
What is the daily withdrawal limit on my card? Reply 2724
WalletHub
@WalletHub
If you have a personalized card, you can withdraw up to $400 a day from an ATM. You can also withdraw up to $2,500 from a teller in a bank branch, though such withdrawals must be done in increments of $400 or less. Withdrawals at MoneyPass ATMs are free, but you will have to pay a $2.50 fee (plus applicable bank and ATM surcharges) for each withdrawal you make elsewhere. Best of luck!
27
Upvotes
Can I transfer my funds to my PayPal debit MasterCard ? Reply 2516
WalletHub
@WalletHub
Yes, you can transfer funds from your GreenDot prepaid card to your PayPal account and then access those funds using your PayPal debit card. You can learn more about the process here: https://www.greendot.com/greendot/paypeople . Best of luck!
25
Upvotes
Can I use a Green Dot card without registering? Reply 2418
Sydney Garth
@sydneygarth
You can use a Green Dot card without registering, but the account will provide limited functionality prior to registration.
The temporary card can only be used to make purchases until the initial amount loaded to it is exhausted. You will need to verify your identity and receive a permanent card in order to reload it or access funds via ATM.
24
Upvotes
How to get the routing and account number? Reply 1810
WalletHub
@WalletHub
The generic routing number for Green Dot cards is 124303120. You can get your account number by logging into your online account at https://www.greendot.com/greendot/login . Green Dot also have a video guide on setting up direct deposit that might come in handy: https://www.youtube.com/watch?v=CqdgSN2xzXo . Best of luck!
18
Upvotes
Where can I find the transaction history for my Green Dot Prepaid card? Reply 169
WalletHub
@WalletHub
There are two ways to check the transaction history for your Green Dot Prepaid card:
1. You can send a text message from your mobile phone but in order to do that you have to know the last four digits of your card’s number. For example, if the last four digits are “5555” in order to check your balance you should send “Bal 5555” to 43411. If you want to check your transaction history send “HIST 5555” to the same phone number. Before using this service you have to register your mobile number by going to this page. Green Dot does not charge you for receiving text messages; however your carrier’s rates for sending text messages still apply.
2. You can check your transaction history online or from the Green Dot mobile app, available on iOS and Android.
16
Upvotes
Can I get cash back with my Green Dot Prepaid Visa card? Reply 113
WalletHub
@WalletHub
Yes, you can get cash back with your Green Dot Prepaid Visa card, provided that you have activated your account and now have your permanent, personalized card.
Temporary prepaid cards cannot be used to make ATM withdrawals. If you have your personalized card, you can get cash back at any retailer that offers it with debit card purchases, or visit this page to find a fee free ATM near you.
11
Upvotes
I need to speak to a real live person. I'm having a problem with my card I need to discuss. How can I do it? Reply 116
WalletHub
@WalletHub
You can talk to a live person by calling customer service at 1-866-795-7597 and following the instructions provided. You should be able to get in touch with an actual human in about a minute. Sometimes, hitting “0” a few times can help you bypass the automated system in the beginning.
11
Upvotes
How can I unlock my card with my ID? Reply 10
Green Dot
@GreenDotCards
Hi, Your ID can be submitted to greendot.com/documentupload. It will take up to 2 business days for us to review the ID, then you will be contacted with an update. If you have issues uploading your ID, we’ve found that it helps when you place the ID on a dark surface with good lighting. We also noticed some people had issues with a blurry barcode caused by a slight camera shake when snapping the photo. We hope this helps. Green Dot Corporation Green Dot Corporation
10
Upvotes
Green Dot Prepaid Visa® Card Reviews
Share your insights and review the Green Dot Prepaid Visa® Card.
Nov 17, 2020
I've been reading other reviews where people say this is the best card they've had and I'm having a really hard time believing that. or they've just had terrible cards their whole life. this company and card are terrible and in so many more ways than I can even express but the biggest one happened recently. I used my card at walmart.com and they ended up declining the purchase for some unknown security reason that even they couldn't explain. Well they immediately refunded it before it posted. Like within an hour. I use PayPal for the transaction and PayPal even shows Walmart refunding the money. and PayPal sent it to Green Dot. everyone did their job and perfectly except for Green Dot who I'm being told will take two business weeks to return my money to me period you would think my monthly service for buy me some customer service but I can't get a hold of one damn person. Their text spots are terrible and if they have customer service I haven't met them yet. I want my damn money back and as soon as I get it I'm leaving Green Dot immediately. Beware this company is terrible… show more
Comment
Jul 28, 2020
This card is bogus. I was having problems with this card but I looked past it because I was waiting to redeem my cashback reward of $252. First of all they say you will receive your pay check 2 days early and say you will get your money as soon as we get it but thats not true. My job release the money on Wednesday and I can confirm this every pay week because on our pay portal it shows when my organization releases the money. I have only got it one day early and sometimes on the regular pay date but never 2 days early. This card want to charge fees some months and some months don't want to. I notice other prepaid cards wave the monthly fee if $1000 or more is direct deposit in the account during the month. I thought that was the case with this card until I was charged the fee of $7.95 2 months in a row and I had well over $1000 deposited in it both months but prior to those months I wasn't charged. The atm withdrawal fee is ridiculous. You will be charged at least $5 dollars each withdrawal for out of network atms and most atms that greendot can be used on only allow withdrawals of $200 at a time. So if you want to take out $1000 thats 5 withdrawals of $200 which is $25 withdrawal fee. And the atms thats in green dot network is very scarce. They have more deposit locations than withdrawal locations. But what made me leave this review today and made the decision not to continue to use the card is the cashback feature. They tell you if you use the card for certain online purchases you will get cashback after a year of using the account and that it is in good standing at the time your cashback is time to be redeemed. Well its a year now and the $252 dollars I have earned has gone poof no where to be found. When you log in it shows that its there but when you click it it shows the balance is at $0 and you cant redeem cashback for another year. And its no option to click or redeem the $252 i accumulated over the year. It just went back to zero and the reward amount isnt even showing in my account balance. So the only feature that was keeping me using this card is a scam so im done with greendot forever. I have had other greendot cards in the past and have not liked them but i thought I would use this card because of what it offered just to find out its bogus.… show more
08/16/20
we are very sorry for the inconvenienes,Kindly get intouch with us on 3182390632,we will be willing to assist you more better. Thanks for your Understanding Greendot
Jul 27, 2020
Worst bank ever cant even get in contact with a live person. Greendot closed my prepaid account for no reason amd i have money in there and still getting charged monthly i need my money out my damn account
Jun 25, 2020
Why on earth would a gift card need a social security number to activate. Like I would trust you with my social? I guess my son will be out the money that he received on this gift card from Christmas. Shame on you for such a scam. There should be an option for 0 starts, doesn't even deserve 1 star.
Jun 11, 2020
Too many cards are used by scammers. They take a picture of the numbers and wait for the activation.then take your hard earned money to spend it on themselves. Green Dot does NOTHING. The scammers just keep getting free money.
May 12, 2020
i get an email every day stating a balance on my account from a deposit from my irs stimmulus check. however i no longer have that card and have no access to my funds. i have called and sat on hold for hours and cannot seem to get anyone on the phone to assist me
Apr 21, 2020
Quite possibly the worst experience EVER! I loaded the card at Walmart while traveling and not only did they charge my account for every miss-swipe but when I called to inquire about my account balance I got the run around and they ate over $200 i had deposited onto the card. I will tell everyone about this. They also refused to mail my card info to me. Terrible service!
Apr 19, 2020
Don't use this card unless you can afford to loose the money you put on it. Someone stole my credit card information somehow and made 3 purchases in a 2 day period at the same Popeyes restaurant for a total of $139.00. I found out about the charges only 4 days later and immediately called Greendot. I was already very agitated that it even happened and then on top of that I had to talk to someone who I could not even understand. The only thing that I got out of the conversation was that I had to mail a letter listing the dates and charges that I was disputing. So I did, I explained that my card never leaves my home, I use it for internet purchases only and on a desktop computer with good virus protection. I live in NJ and that the purchases took place in CA. I was on lock down and could not have flown out to CA because of covid-19 no fly restrictions and have never been to CA. in my life.
This was their response:
"Thank you for contacting us about the dispute for $139.55 on your Green Dot. We have concluded our investigation of your dispute referenced above. Based on our review, we are unable to grant your claim because based on our review of relevant information, including transaction and account activity, no error was found. If you would like to request and receive a copy of supporting documentation used in the determination, please send a written request including your full name and the Case Number included at the top of this letter to: 000000000."
No error was found, really, they're calling it an error. This was credit card fraud, a crime was committed and it should have been investigated as such. I sent both an email and a mailed letter requesting the supporting documentation used in making the determination. They never responded.
Below you should see a Greendot response to this review saying something like:
"It truly saddens us to hear you’re unhappy with the service you were provide. Please allow us the opportunity to make things right. Please give us a call through the number on the back of your card, so we can review your account with you."
I've already called, but can no longer speak to anyone. The automated system says that a decision has already been made, there is nothing further that customer support can do, goodbye.
This is not a real credit card company, you have no rights, don't throw away your money… show more
This was their response:
"Thank you for contacting us about the dispute for $139.55 on your Green Dot. We have concluded our investigation of your dispute referenced above. Based on our review, we are unable to grant your claim because based on our review of relevant information, including transaction and account activity, no error was found. If you would like to request and receive a copy of supporting documentation used in the determination, please send a written request including your full name and the Case Number included at the top of this letter to: 000000000."
No error was found, really, they're calling it an error. This was credit card fraud, a crime was committed and it should have been investigated as such. I sent both an email and a mailed letter requesting the supporting documentation used in making the determination. They never responded.
Below you should see a Greendot response to this review saying something like:
"It truly saddens us to hear you’re unhappy with the service you were provide. Please allow us the opportunity to make things right. Please give us a call through the number on the back of your card, so we can review your account with you."
I've already called, but can no longer speak to anyone. The automated system says that a decision has already been made, there is nothing further that customer support can do, goodbye.
This is not a real credit card company, you have no rights, don't throw away your money… show more
Feb 26, 2020
Bought the card tonight to make my car payment online since the western union and moneygram near me are closed, and now it's not letting me make the payment! Keeps saying card declined when I know there is ample amount of money on the card. There is no reason why I shouldn't be abke to make my payment. And if I have to wait til the original card comes in, I'm suing the hell out of them for false advertising saying we can use the card the second we load money, because my car will be repossessed if this payment is not made TODAY!!… show more
Feb 16, 2020
Not at all something you want to have just sitting around doing nothing. Monthly fees are crazy. You can't leave this account in the dark. If you don't have this as an active, daily or weekly used account, don't get this card.
Feb 06, 2020
Green dot uses bait and switch tactics regarding their “temporary” green dot card. Both their website and the paperwork that came with the card make it sound possible to use your “temporary card for all services. Of course when I called India to find out what the problem was they read the script provided to them letting me know that regardless of what they advertise I have to wait for the “personalized” card to come in the mail to make a transfer....translation...we have your money now, your family emergency you borrowed money to resolve has to wait until you receive your “personalized” card...about a week. Why do they even sell “temporary” cards when It only serves as a bank account application? By the way, it’s only called “temporary card” after you buy it. Worst company I’ve ever dealt with by far...I wonder if there’s anyone on the Federal Reserve board of directors that can help a disabled veteran get his money back from a dishonest bank? I’m only leaving one star because zero is not an option… show more
Jan 12, 2020
Lost my original card. Called for a replacement. Was told np, we will expedite it to u asap. That card never arrived and, oh so conveniently, they don't provide u with any sort of tracking. So, had to cancel that card (which, of course never DID arrive) and have them expedite yet another card. Guess what? Yeah, it never arrived and no tracking available. These idiots r CLEARLY lying. That is not arguable. The only question is WHY?! So, can't access our money and they simply won't send a new card. Called the family attorney. He will pursue it tomorrow. And btw, yes, our address on our account is valid and correct. They just won't send a replacement card. Stay away from Green Dot.… show more
03/10/20
I'm currently going through the same thing with not receiving my card and being told it was expedited which clearly wasn't!!!!!!!!And I just want my card but keep getting nothing but lies and the run around. Will never use them again for my tax refund!!!!!!!!!!!!
01/17/20
@GreenDotCards this customer is right. I have had to have card replaced a few times, as nobody will accept, your people tell me to try another retailer, but none will accept or atm, account balance is fine. Tried paying bill using account numbers and routing number. nogo. Same issue two months ago. Was advised yesterday Green Dot would send new card and waive both 15 dollar expedite fee and 5 dollar new card fee., not true, fee was on account today, also they told me they would provide me with a tracking number today, NOT TRUE, they now say they have no access. My account has money but i cannot use it???????? cannot wait to leave this bank… show more
01/14/20
Hi,
It truly saddens us to hear you’re unhappy with the service you were provide. Please allow us the opportunity to make things right. Please give us a call through the number on the back of your card, so we can review your account with you. If it’s easier for you, you can also chat with a live agent through your online account as well. Our Customer Service department is available 24/7.
Thanks you,
Green Dot Bank… show more
It truly saddens us to hear you’re unhappy with the service you were provide. Please allow us the opportunity to make things right. Please give us a call through the number on the back of your card, so we can review your account with you. If it’s easier for you, you can also chat with a live agent through your online account as well. Our Customer Service department is available 24/7.
Thanks you,
Green Dot Bank… show more
Nov 01, 2019
I received this card as a gift. I do not want an account. All I want is to access the "cash" money that was loaded onto this card. I will not provide my SSN. Please advise how I can access my money. It's so frustrating not having a live person to talk with.
11/04/19
Hi Becca,
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contact-us). We look forward to hearing from you!
Thank you!
Green Dot Bank… show more
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contact-us). We look forward to hearing from you!
Thank you!
Green Dot Bank… show more
Oct 09, 2019
I just purchased the card, loaded funds, and I keep receiving an error message that my card cannot be validated. Wait. Here is the best part...I call the number...follow prompts, enter all information...THEY SAY TO REGISTER THE CARD! Total BS!
Soooo, I call the store where I first purchased the card...as ecpected...basically, not our problem...call their customer service...
First impressions last. My first impression? Never again! And I know people will keep buying their bogus card, but if my rating will help people to STAY FAR AWAY...worth it.
This is a legitimate thief. Bottom line. No integrity and certainly, no morals. But of course, that is a lost language to them.
My mood: %!!//5×%8%××:&;!!€6$%6… show more
Soooo, I call the store where I first purchased the card...as ecpected...basically, not our problem...call their customer service...
First impressions last. My first impression? Never again! And I know people will keep buying their bogus card, but if my rating will help people to STAY FAR AWAY...worth it.
This is a legitimate thief. Bottom line. No integrity and certainly, no morals. But of course, that is a lost language to them.
My mood: %!!//5×%8%××:&;!!€6$%6… show more
10/22/19
We regret to hear that you have some concerns with the service that you received, and we truly apologize for any inconvenience that might have been caused as a result. If it’s easier for you, you can also chat with a live agent through your online account as well. Our Customer Service department is available 24/7.
Thanks!
Green Dot Bank
Thanks!
Green Dot Bank
10/12/19
@GreenDotCards Such bull, call the number and nobody helps. My wife has a transaction number proving the company gave back the money. Nobody will take the number. Will not put a manager on the phone. Thieves.
10/11/19
Hi Carolyn,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We’d appreciate it if you gave us a chance to review your account and find a way to make things right. Please give us a call through the number on the back of your card, so we can review your account with you. If it’s easier for you, you can also chat with a live agent through your online account as well. Our Customer Service department is available 24/7.
Thanks!
Green Dot Bank… show more
It’s always disappointing for us to hear that any of our customers are unsatisfied. We’d appreciate it if you gave us a chance to review your account and find a way to make things right. Please give us a call through the number on the back of your card, so we can review your account with you. If it’s easier for you, you can also chat with a live agent through your online account as well. Our Customer Service department is available 24/7.
Thanks!
Green Dot Bank… show more
Sep 05, 2019
I would tell my worst enemy to use another service. I have been waiting over 2 weeks for a replacement card. Originally it was sent to my old address but USPS stopped forwarding my mail. In was advised since I moved to another state I would have to send a photo of my ID and a utility bill. My utilities are included in my rent- which I have not been able to pay by the way- so I asked if other bills will suffice. I have not been able to change my ID yet. If you can "prove" your identity over the phone through an automated system, why are you required to go through so much trouble to change your address? I was also assured that my ID didn't have to be my new address and it was just to prove my identity. I sent several bills and my insurance card showing my car parked at my physical address. I got no notification that the documents were rejected. The GreenDot App told me that my card is on the way! It's at my local post office and should be making its way to my door. So I call to make sure my address is changed, suspected it isn't due to my former address still showing on my account. The customer service rep says "No need to worry." I said yeah I'm worried and pissed off that my money is being with held from me. I asked what was wrong with the previous documents I sent so that I could correct. She was not able to tell me. I asked if my money could be transferred to another account or if I could have checks to be told NO my account is blocked due to not registering my card. I said I want my card mailed immediately and they will be waiving my $15 expedited shipping fee. She put me on hold and congratulated me on getting the fee waved. I have never had so many issues with a service. It's not the service rep's fault that this occurred, but I had to be very assertive. They should consider hiring a few people who fluently speak English and trashing their automated service line.… show more
09/09/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you!
Green Dot Bank
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you!
Green Dot Bank
Aug 23, 2019
I purchased a card today and haven’t been able to register it. I’ve been trying for about 5 hours and it say unable to validate card! This really put me in a bind, now I have late fees on what I was originally trying to pay. The store I purchased my card won’t refund me and my money is lost in cyberspace! There is only an automated representative on the customer service line. Since my card isn’t even registered it won’t even allow me to speak with an actual human. This is a huge inconvenience and if this doesn’t get resolved quickly I will be inclined to take further action… show more
08/28/19
Hi,
We’re sorry to hear that you are having issues activating your card. Please contact us through the number on the back of your card so we can assist. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
We’re sorry to hear that you are having issues activating your card. Please contact us through the number on the back of your card so we can assist. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
Aug 19, 2019
I been trying to activate my card all day here it is 5:00 and still aint activated i call like 100 times cant talk to live person who wants to put their money on a card and cant talk to mobody and the chat talk is really irritating
08/22/19
Hi,
We’re sorry to hear that you are having issues activating your card. Please contact us through the number on the back of your card so we can assist. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
We’re sorry to hear that you are having issues activating your card. Please contact us through the number on the back of your card so we can assist. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
Aug 09, 2019
My son bought this card to pay his car insurance online. Set it up and couldn't use it. I had to bounce my bank account to pay it for him. Lucky i have overdraft protection. He has to reimburse me and he can't even get the money out to pay me back or even transfer to my bank account. Here it is a day later and he's already been charged 7.95. All he put on the card was enough for the car insurance if it had gone through. I advised him to cancel the card when the original comes. I don't see anywhere on the packaging of the card where it says it can't be used right away. I'm very disappointed. The whole point of getting the card was to use it right away to pay the insurance. They would have cancelled him had i not been able to pay it.… show more
08/28/19
Hi,
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation "
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation "
08/12/19
Hi,
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
Jul 12, 2019
I got a VISA gift card for $40.00 I unable to use it. It asks me a pin number which I do not have. How do I use it? I have tried suing it at Walmart it declined. How do I use this card and how to get the pin number tried calling customer service but could not get a person to talk as only automated machine is available. PLEASE HELP
08/05/19
Hi,
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
07/16/19
Hi,
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
Jul 05, 2019
I bought a green dot card from Casey’s and loaded $62.00 on it when I went home to go register/activate it it wouldn’t let me it keeps saying we are unable to validate your card please try again later I call and try to register and it keeps telling me I need to finish online but every time I try it won’t let me!!!! Worst experience ever now I’m shit out of luck for $62.00 and I can’t even get a hold of customer service I am never using nor buying another green dot card ever again… show more
08/05/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you, Green Dot Corporation...
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you, Green Dot Corporation...
07/16/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you, Green Dot Corporation...
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you, Green Dot Corporation...
May 31, 2019
I had trouble registering the card and it locked me out online. I called customer service and they said that there was nothing they could do to help me. I asked for a supervisor and was promptly hung up on. I would give a zero star if there was an option!
08/28/19
Hi,
Thank you for bringing this to our attention. We see you were able to register your card on 6/2/19. If you have any further issues please contact us, so that we may assist you with resolving them. We look forward to hearing from you!
Thank you, Green Dot Corporation
Thank you for bringing this to our attention. We see you were able to register your card on 6/2/19. If you have any further issues please contact us, so that we may assist you with resolving them. We look forward to hearing from you!
Thank you, Green Dot Corporation
06/07/19
Hi,
Thank you for bringing this to our attention. We see you were able to register your card on 6/2/19. If you have any further issues please contact us, so that we may assist you with resolving them. We look forward to hearing from you!
Thank you, Green Dot
Thank you for bringing this to our attention. We see you were able to register your card on 6/2/19. If you have any further issues please contact us, so that we may assist you with resolving them. We look forward to hearing from you!
Thank you, Green Dot
May 26, 2019
Best damn card I've had?. This is true. The only problem I encountered was with a few online companies that purchases were declined. Anyhow, I figured I didn't need the purchases because the card has been great!! Also, I wish there were no ATM fees since the ATM banks are charging fees already; besides those minor details, Green Dot rocks!!! I have even been blessed with almost $70 in cash back rewards?
06/11/19
Hi Sharon,
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us, if you ever have any questions or concerns you'd like to discuss.
Thanks again, Green Dot Corporation
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us, if you ever have any questions or concerns you'd like to discuss.
Thanks again, Green Dot Corporation
06/07/19
Hi Sharon,
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us, if you ever have any questions or concerns you'd like to discuss.
Thanks again,
Green Dot Corporation
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us, if you ever have any questions or concerns you'd like to discuss.
Thanks again,
Green Dot Corporation
May 24, 2019
I had money pending for $158.81. A week later I called to find out why the money was still pending and not back on my card they said it would go back on my card on the 24th(which was another 5 days away). I called on the 24th and they had no idea why somebody would tell me the 24th because it was the 28th I had to transfer to a specialist after asking to figure out a way to see if that could be changed since I was promised the original date. And a specialist said i wouldn't gey the money until the 30th. This wqs exactly 5 min after the guy said the 28th!!!! I still have no money no reason the transaction is still pending. I would give them zero Stars but there's no option for that… show more
06/11/19
Hi,
Thank you for bringing this to our attention. Let us know, if you are still experiencing a pending transaction. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,
Green Dot Corporation.
Thank you for bringing this to our attention. Let us know, if you are still experiencing a pending transaction. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,
Green Dot Corporation.
06/07/19
Hi,
Thank you for bringing this to our attention. Let us know, if you are still experiencing a pending transaction. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,
Green Dot Corporation
Thank you for bringing this to our attention. Let us know, if you are still experiencing a pending transaction. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,
Green Dot Corporation
Apr 24, 2019
This company, is an absolute scam! BEWARE! They will screw you with unwarranted fees, (on top of the fees they “did warn you about” in an email that ends up in your spam folder days after registration) then put a hold on your money. Anytime there is an issue (that they cause) which causes YOUR money to be unavailable, they NEVER contact you to let you know. Even though they make absolutely sure to have every single way to contact you about BS offers.... text, call, email, even smoke signals... they let these unknown issues ride, causing you to lose more and more money/causing you to owe them more and more money, and you’re screwed. Thousands of unhappy customers, thousands of complaints, and they keep doing it, because they can!! Yes, I am a hard working, educated woman, and single mother, they have attempted to rip off the wrong lady! Slimy bastards. RUN! FAR AWAY!!… show more
Mar 30, 2019
You don't keep good records and it has taking 1 month to straighted out my address on my account. I registered my card. It doesn't recongnize myregistered address. And the web site doen't have an update button.
Mar 18, 2019
You would not believe the problems my dad is having with this green dot card. He got his taxes put on the card. And they keep saying his address isn’t right. Have been giving him the run around for 2months. He sends in all the information and they say this or that isn’t right. When all his information is right.
Mar 11, 2019
Got one of their cards at WalMart for our granddaughter's birthday. Took her over an hour on the phone to TRY to register it. Finally had to register on line as the "customer service" rep was unintelligible and non-conversant with the English language. She had to (1) open an acount; (2) provide personal information to include social security number; and then (3) we find out that in addition to the $2 fee we paid when we purchased the card, there is a $7.95 monthly service fee for your account. This service fee was not mentioned at the "point of purchase", nor is it available with the card until you purchase it and OPEN the packaging.
As a side bar comment, I checked BBB today. Green Dot is a member of the BBB with an "A" rating; however, there were 119 customer complaints mirroring those cited here and all were a 1 star. Kinda seems like the BBB might be a self-licking ice cream cone.… show more
As a side bar comment, I checked BBB today. Green Dot is a member of the BBB with an "A" rating; however, there were 119 customer complaints mirroring those cited here and all were a 1 star. Kinda seems like the BBB might be a self-licking ice cream cone.… show more
06/11/19
Hi,
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporate
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporate
03/14/19
OK. Now have the card down to $0. HOWEVER, their system shows a "permanent" card on the way to be here later this month. Clicked on the "Cancel Card" prompt which referred me to a phone number. Going through the menu for our granddaughter's account their system says her birthday is incorrect. I checked the BBB site yesterday and BBB is STILL giving their "member" an "A" rating even though customer complaints in one day went from 119 to 122 and ALL negative. BBB rating is obviously not reliable. Finally, we are going to contact our elected representatives on this. We truly feel this outfit needs to be investigated more than Hillary or Donald.… show more
Mar 06, 2019
If I could I would have given a negative rating! I purchased a prepaid Visa card with $250 for my daughter for Xmas, she put it aside until later this year unused. While on her trip she attempted to use her card, relying on that money to live on until she returned back home, it was declined with insufficient funds. The cashier told her that the account only had a total of $1.00 and some change. Not knowing what to do relying on that money for food to live on for her school trip she called the card number only to be told that she couldn't be helped due to system failure, but she could look it up online at the website. She called home and we looked it up and found no charges. My wife then attempted to call herself and was told that she was unable to help due to system failure as well. The next day another attempt to call the Green Dot company was other great failure only to be told that they couldn't help due to their system still under construction. But just a few hours more another attempt again the system was up but only this time we were directed to an automated system and couldn't get to a person at all. So my $250 just disappeared, my daughter (whom had to beg her teacher and friends for food) was scared for a child, and we as parents are left frustrated and angry for a company whom suppose to be a big great company is robbing people. I will not be purchasing any more of your brand and ill be boycotting along with reporting this to the BBB. This should have never happened and uncalled for especially when it effect a child. Green Dot is not worth the hassle.… show more
06/11/19
Hi,
We're sorry to hear that you have some concerns with the service that you received, and truly apologize for any inconvenience that might have been caused as a result. We assure you that it's always our objective to protect our cardholders’ interests. We'd like to have a chance to review your account and make things right. Please contact our Customer Service department through the number listed on the back of your card, so we can help straighten everything out. Our Customer Service department is open 24 hours a day.
Thanks, Green Dot Corporation… show more
We're sorry to hear that you have some concerns with the service that you received, and truly apologize for any inconvenience that might have been caused as a result. We assure you that it's always our objective to protect our cardholders’ interests. We'd like to have a chance to review your account and make things right. Please contact our Customer Service department through the number listed on the back of your card, so we can help straighten everything out. Our Customer Service department is open 24 hours a day.
Thanks, Green Dot Corporation… show more
04/24/19
I’m sorry this happened to your daughter. It’s absolute BS, and it should’ve never happened. They deducted money every month for a card that hadn’t even been used...horrible business practice! On top of that, as much as they are pushing their app on their customers, it would be pretty helpful if that app alerted us that our money is being stolen and our accounts are drained. Lo#d knows they never contact their customers about actual business.… show more
Feb 21, 2019
The worst prepaid card ever! I got this card from my sister for my son's birthday, she told me she thought it is a gift card. When I start using it I realized that it is not a gift card and I need to create an online account with them to use the card which I don't mind to do it but the nightmare started once you have activated it. First, they charge you $7.95 every month if don't read $1000 and they charge $4.95 every time you are loading the card. I put it away once it's balanced $0.00 and after some time when I checked it I found that a negative balance of $7.95 I'm so angry and wanted to close the card right away and called customer service and he told that I have a negative balance in my account to get the balance $0 I have to reload that amount, i went the CVS and the guy told me have reloaded a minimum of $20.00 and it should be cash. I have to go back to my bank to get cash and return to the store and a lady told there is a fee of $4.95 to reload... once I have used the amount left the card has left $0.38 I called the customer service again (which by the way the worst customer service) after the lady asked me all the questions to verified my account she told that she can't close the account because I have a 40.38 left in my account I was so angry and told to talk to her supervisor and she put on hold for a long time and she told my account is closed and she rushing to hung up on me I stopped her and asked her to gave a confirmation # she a random number and when asked her to get an e-mail confirmation she said they do not have that and she hung up.
I DON'T recommend this card!… show more
I DON'T recommend this card!… show more
Feb 04, 2019
I am very disappointed in this Card. I got 2 of them at Christmas from my parents. Each with a $60 limit. The first one was registered, reluctantly, online. I used it the day after registering in the amount of $38.75. I tried using it the same day at an ATM for $20. The transaction was rejected. I figured that was due to the $3+ for using the ATM. No big deal. I set it aside. I registered the 2nd card yesterday, again having to supply a Social Security #. Today my purchase was $55.42. The card only approved for $52.05. I thought that was a bit odd. I came home and decided to research GreenDot a bit. Upon reading the very, very, very fine print it all became clear. Immediately upon registration I was charged $7.95. A monthly fee. Hence, the $52.05 limit. Apparently I let the first card on my desk too long and now have a balance of $5.35. Out of an expected $21.25. I would not recommend this card to anyone. I have also told of my experience on social media. The hardest part was to tell my aging parents that they had been duped.… show more
Jan 08, 2019
i received this card for xmas..couldnt use it till i gave 3/4 of personal info ..than go to use it declines card ..try again declines card ..not only due they charged $2 to purchase card 5 more to put $ on card ..so i activate ..the same day they took $8 for service charges..same day as activation..call customer service they dont speak english ..they want u to repeat 5 times my info plus card # to cancel card...they refused to cancel card the no english speaking people no buy green dot cards ..they are scam artists customer service is apparently in foreign country...i got no where with the 5 times i called ..10 times of giving your info...bullshit scam artist ...… show more
Dec 15, 2018
My boss was supposed to but gift cards for the staff, but he did not realize he was buying prepaid debit cards instead. Now we are all stuck with a $5 fee just to use it, and they are very difficult to use if you want to split a payment between the remaining balance of the card and some other form of payment. We all just want gift cards. How can we get our money back when this product was bought by mistake?… show more
Oct 25, 2018
Help! I don't want this Green Dot prepaid visa card I purchased at Walmart. It's still in the package - but Walmart won't accept returns - receipt says Green Dot will refund my money. NO INFO on how to do this! Please Help!
Oct 04, 2018
I bought this card over a week ago so I can have direct deposit from my employer. My car has been locked for 10 days. They have almost $2,000 of my money after having multiple conversations with their representatives in the Philippines I was asked to submit a pay stub I repeatedly Express to them there is no such thing everything was filed electronically through QuickBooks there is no paper pay stub to be submitted. After sending them the bank statements from my employer verifying the direct deposit they insist that they need a paper pay stub in order to review the account. The representative told me that I have to do whatever I need to do in order to get a paper pay stub. Basically what she just asked me to do was to commit fraud and falsify documents on which I have no intentions on doing. I have no money to feed my family or to put fuel in my vehicle. I am filing a complaint with the office of the Comptroller of currency I'm also filing a complaint with the Better Business Bureau and the Attorney General's office along with the Federal Reserve on the grounds of unfair practices under the federal Consumer Protection Law. I will also be contacting an attorney to file law suit against this company on the grounds of the above-mentioned.. After reading hundreds of complaints and I'm sure there are tens of thousands I believe there are grounds enough to file a class action lawsuit against this company and put them out of business for good.… show more
Aug 20, 2018
I mobile uploaded my check thinking it would be time efficient but it says it won't be available for 7 days. I'm hoping that is not the case. Does it give the same message with all mobile deposit? Please help
Aug 15, 2018
My card was locked after having my husbands check deposited and they say it will take 5 business days to review the account after sending in the required information. All the money I have is on that card and it's now been 5 days (including the weekend and I have no money and still haven't heard anything. I have bills and kids and things to pay for. I don't know how it is legal to hold someone's money like that leaving them with no option to get it back for a whole week. There has to be another option. If that my account does not get fixed and they don't give me my money back within the next 24 hours I will be contacting my attorney to deal with it. I have almost 900.00 just sitting in limbo and my kids have no lunch money! How is that right??… show more
Aug 05, 2018
i got a $20 card from the 7-11 down the street, tried registering, and got a technical difficulties error. when i tried again, it says i've exceeded the daily attempts, try again in 24 hours? this is the FIRST time ive had a problem with prepaid cards
Jul 07, 2018
0 rating should be available .. This company is the worst prepaid company out there. And i stand on that. I bought a card from walgreens.. loaded my money so i can pay a bill. Went online to register the card. Now its telling me the card is blocked for 24 hours. Finally got someone on the phone after calling and messaging them on facebook all day long.. and they said its nothing they can do but send me out a check in 2 weeks.. i told them NO... i need my MF money now. I have a bill to pay... They couldnt even just activate my card over the phone... Word of mouth is a killer for any company. And i will be sharing my words wth everyone i know and even ones i dont know. NEVER AGAIN!!!!! And I Will Be Reporting This Company to the Better Business Bureau… show more
Jun 16, 2018
This is the WORST card EVER. There's a minimum of $20 to put money on the card AND it charges you $3 EACH time you load it. There's a $5 monthly fee assessed the first time you use it, plus it recurs every month whether you use the card or not (unless you load a minimum of $1000). The app is HORRIBLE. Their customer service is nonexistent. I swear once I've drained this card, I will NEVER purchase another one. Period.… show more
May 25, 2018
This service sucks!!! I was supposed to receive a permanent card in the mail and never got one. I've had direct deposit set up and consistently used the temporary card for everything like a regular check card. My address never got verified bc you need the permanent card to do so so I couldn't use my card at places that required a zip code for purchase such as gas pumps. So I requested a new card be sent and without notice they shut off my temporary card and told me to wait for the new card to be received in order to use the funds. Which could take 7 business days. Unbeknownst to me this too place the evening of my next direct deposit and I had absolutely no access to any of my money. The man from customer service assured me the day I will receive my card and to be patient and wait for it. I had to borrow money to make it through the next week and a half. He also said I would be receiving a call from his supervisor within the next three days. I never received a call. Yesterday was the last day I should have received the card and it still never showed. I called the post office to ensure a mistake wasn't made with my mail and it wasn't on their part. The new guy I called from customer service said the exact same thing. That he could send me another new card (making that the third card sent to me.) Or keep waiting. There was no other option. And my request to speak with a supervisor was again denied. So I just have paychecks that got racked up on this non-existent card with no access to it and no hope that it's coming in the mail. Idk wtf to do here. This is unacceptable!!!… show more
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Last updated on: November 16th, 2020 at 08:17
WalletHub is an independent comparison service.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. When you click "Apply Now" you will be directed to the offering institution's website. In addition, keep in mind that actual rates and other information may vary for a number of reasons including the applicant's' creditworthiness and differences between an individual's situation and the criteria/assumptions used to generate the information displayed. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
Ad Disclosure: Offers originating from paying advertisers are noted as “Sponsored” at the top of this page. Advertising may impact how and where offers appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Irrespective of whether an offering institution is a paid advertiser, the presence of offer information on WalletHub does not constitute a referral or endorsement of the institution by us or vice versa. Furthermore, offers have not been reviewed or approved by the offering institution. Information is displayed first and foremost to help consumers make better decisions.
Editorial Disclaimer: Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by the issuer. In addition, it is not issuer’s responsibility to ensure all posts and/or questions are answered.
Offer last updated: Nov 16th, 2020 at 08:17 ET