The application process was straightforward, pretty simple, however with that being said My first purchase was a refrigerator. I ordered it online and was given a one-week delivery date. I received confirmation from the Home Depot and multiple updates concerning my order which was scheduled for August 6. I have been using an ice chest for the week and was definitely excited about receiving my new fridge. Well the day prior to my delivery, I receive a notification that my order will arrive tomorrow, Friday Aug 6. At this point, we’ve moved everything out of the way to make a clear path for the delivery driver/installer only to receive an email on Friday saying there may be a problem with your delivery please call this number. So I called the number, was placed on hold multiple times only to find out they cannot locate my refrigerator. I’m then told, sorry about that, we can order you a replacement BUT It won’t arrive until August 14. WTH? I was furious but stayed professional with the representative and simply asked her to please Cancel my order and that I couldn’t wait that long especially with an 8yr old and a Toddler in my home. I was assured by the rep that I would receive an immediate credit within 3 business days. WELL after a week and NO credit back to my account, I called and asked why my credit hadn’t posted to my account, I was then placed on hold for exactly 20 minutes….it felt like an eternity, and then I was transferred without knowing why and they disconnected my call…I called back and another rep looked up my account, placed me on hold twice and then proceeded to tell me it takes 14 business days to receive credit. I was stunned…I couldn’t believe what she was saying to me. I asked to speak with a supervisor/manager and she told me it may take up to 72 hours to receive a call back. I continued to remain professional on the call and I told her how upset I was and I needed a better response than what she was providing and the ENTIRE time I was speaking the representative was talking over me trying to get her point across, it was extremely rude and poor customer service. I know everyone’s experience will not be the same, so don’t let this stop you from applying…just proceed with caution and make sure you follow up on any notifications you receive. I was going to also order a dishwasher from them but now I’m rethinking it and will most likely order from Lowe’s. Yes I have a credit card with them and I’ve haven’t experienced any issues yet. Hopefully never. Good luck with your decision.

the problem I had is the lack of customer service, its automated nightmare I had set up a payment to be taken out of my checking account, the payment was made on the 16th, 5 days later I get an email that the bank denied my payment to be taken said wrong account number, yet the account number on my account shown on the home depot account that I used was correct. after hours on the phone it's determined that somehow when they submitted to my bank one number was dropped off the account number. I had to make the payment over the phone that day otherwise there wasn't enough time to mail. They charged me a fee of 5.00 to do it over the phone BECAUSE OF THEIR SCREW UP! that's ok it's paid off and I will close the account. bad choice on my part, I will stick with my other bank credit card had it for 33 years never problems like this.