Lane Bryant Credit Card

They did't show my complete balance when I paid my account in full in July, they added fees after I paid it in full. Then I never got a statement showing I owed anything. Since I didn't use the card and thought I paid it off, I didn't check on it. Funny how they can't get me a statement, but managed to send my past due notice. It's a nice scam on people who don't use the card on a regular basis.

I wish I could give zero stars. I wish Lane Bryant had a different Bank to hold customer credit card accounts. Comenity Bank has got to be the worst company ever to deal with. When I make payments they routinely pull money from my bank account then they hold the money for several days and charge 2-3 “fees” plus a late fee and fees on the late fee before applying my payment to my account. It is easy to look and see at times that late fees were added on the same date they applied a payment. Then I can see in my bank account where the payment came out sometimes a week or more before the due date. Since I complained about this I can now see they wait until the day or so after to apply the payment. I haven’t charged anything on my card in over 12 months and they have added about $900 in all their charges. It doesn’t matter how much I pay and how many days before my due date that I pay, they still make up some stupid excuse about glitches or needing 7 business days to process a payment. They are never able to tell me what kind of “fees” they charge multiple times a month. They tried to tell me I couldn’t close my account with them when I told them verbally and then in writing to close it. This company does not have integrity. Do not do any business with them. Stay away from Comenity Bank.

Worst card ever. I applied for the card in-store because the saleslady was pushing the promotional discount, but then I never used the card. Nonetheless they sent a bill for $100+. It was impossible to get through to a real person on their phone line, there was no option for disputing a charge, and the voice recognition did not recognize the concept no matter how I reworded it. Finally I told it to close the account. It said it had done so. I mailed them a check along with a letter telling them to close the account. In response all I got was another bill, for a late charge and interest. Doesn't say closed account. Also the bill does not print the account number, only the last four digits, and I cannot access their online system without an account number. So now I'm sending them another check and a letter, and if they still don't close the account, I guess I'll have to get a lawyer. Lessons learned for me, never fall for an in-store credit card application again, and avoid all things Lane Bryant. That one-time immediate in-store discount is going to end up costing me close to $150, or more if I can't get them to close the account without making up anymore charges or fees. Zero stars if it were an option.

Not happy with them. I've had enough of their foolishness... And as one other reviewer mentioned they try and extort a $39. late fee, even when paying on the same day... so if you get home and it's 8pm? they consider that late... How is it late if its on the due date?? There are 24 hrs in a day, last time I checked. It's a system that processes the payment, not a person. get outta here with the nonsense. Canceling my card.

Easy application process. But high APR, poor customer service, and the clothing quality/prices are hit or miss. Rewards are more like coupons as they have limited windows of use. But if you are in a bind and need to get an outfit for something like a new job or something, and you know you can pay it off in a month or at most by the second month, it would be worth it. Or if you just want to by something small every month (like chapstick), it does report to all 3 agencies so it can help to boost your credit IF USED PROPERLY AND PAID FULL MONTHLY.

I wish I could give this store a 0 rating! After over 10 years of being a loyal customer, they charged me a late fee after I paid my bill (on the day it was due) just because it was after 8 pm. Absolutely ridiculous! I even spoke to a representative and called in to pay my bill and she never mentioned anything about a late fee being applied. Needless to say, I hate that this happens but they have lost a customer in me for good! The customer service guy basically told me that he had the authority to waive the fee but he wasn’t going to. I’m canceling my account with them ASAP! Horrible customer service!

Sooo... applied for LB credit card. Approved. They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout.... unable to use my $20 off coupon because there were sales going on within the store & online (I tried both)!! Completely disgusted by this entire process & company. May want to document this if your not planning on honoring it!! False advertising to me!!!

This card is a joke. The APR is ridiculous, I never get the bonus points unless I call and ask why I haven't gotten them, and the online "customer service" is useless. You have to call someone and that is 50/50 if you are going to get a friendly person that actually helps

I've been a customer for a long time I decided to check my interest rate and apparently the interest rate changed in 2015 so now im paying two interest rates a month. I plan to pay this card off and never step into that store again. This is so wrong, yeah this use to be my favorite card too until this happened.

I love it and i will always use it

Comenity Bank is the worst company I have ever dealt with... that seems like an exaggeration, but its not. My sister is the primary account holder, and I pay the bill, they will not allow an authorization for me to speak on behalf of the policyholder when it come to any billings issues... and they do have a lot. I made a payment on 4/1/2016, then another one to reduce my balance on 4/15/2016.. After 6 days that they did not pull the funds, I bounced the check. When I called, Debbie the representative, she got an attitude with me, "well it is your fault you bounced the check, sweetheart". After retorting a couple of "sweethearts" back to her, and I understand I made a mistake, I'll own up to it, I questioned why was there a late charge or my account reading late after I made a payment that went through on the 1st. She calmed down and said it was a system issue... After quite some time on the phone, the card is now closed, a decision my sister and I made mutually. I'd rather eat nails from Home Depot then deal with this company. Never, NEVER, EVER Again. Bye Comenity Bank! Byyyyeeeee!!!!!

Comenity Bank Lane Bryant store card is junk. Without autopay options on this store card account, I received no email ( even though signed up ) that I saw, I got no SMS for late fees. Had phone calls from a number I did not recognize and was not identified as comenity or Lane Bryant ( or I would have answered ) . they left no messages . since I get constant calls from telemarketers I screen my calls. Ridiculous and fraudulent practices ( designed to collect late fees and effect my credit report ). Soon as I clear the card I will be canceling. I will also be doing away with any other Comenity accounts my wife has ( Torrid ) .

I called to make a payment over the phone 4 days before my bill was do.. They only accepted an electronic transfer payment from my checking account. I got a payment confirmation, and nothing was ever taken out of my bank account, now 3 days over due, I checked into my account online to see why it hadn't posted, to find that it never went through.. So, now I have a late fee on top of a $25 payment return fee.. So, now I am paying an additional $60 for something that cost me $30... Nice.. I called a csr and they told me that it will give me a payment confirmation even if I 'may have hit the wrong button' while entering my account info.. So, make sure you enter your acct numbers right! I'm going to the store to pay off the balance and I'm closing my account. The clothes are way overpriced, for the crap fabric they're made with these days, anyway.. The item of clothing I bought from them just before Christmas is already falling apart. This company is a joke.

I like the Lane Bryant card, I like earning the bonus $20 every now and again but I would like it more if the bonus coupon didn't expire. I earned it, I'd like to use it when I get around to it, not the month the company says I have to. I wish the APR was lower, I don't care to charge to it often because I don't want to pay that high interest rate. Overall, good benefits to the card, just don't keep a balance.

We've had a lane bryant card for a few years now, first starting off as a basic member with $150 in credit, and ultimately leading up to platinum status at the moment with over $600 in credit. That's one heck of a shopping spree! Applying for the card was quick and easy and done right there on the spot in the store. We got our card in the mail about a week later so that was a really fast turn around. The APR is a little high, but when you reach platinum status you can call them up and negotiate for a lower rate. Having this card entitles you to their magazine monthly and you frequently get coupons for things like $75 off $150, which means you can really maximize your savings. I would like to see more credit line increases, but that and the APR are about the only negatives I can think of.

i love lane Bryant clothes. Having this card definitely makes me shop a little more often then i would normally,but it does allow me shop during the special sales. lane Bryant have good clothes that are made to last a long time. My sister and nieces love to shops there.I learn from my nieces and daughter to practice using rewards and discount on offered that applying,because this card has been a good thing.I admit it, the reason i opened the lane Bryant store card was to take advantage of the 20% discount offered when i paid for my purchases at the register.I had my lance Bryant for several years ago.

This card is best if you can pay your balance in full each month because of the high interest rate, that's my biggest problem with it. Otherwise, it's a great card to do business with. I usually shop on line and so fitting is sometimes challenging. There have been a few time I've had to send things back for size and it was very easy to do. No extra fees appeared on my card and it was an easy exchange.

An incredibly high APR for a store card. I don't think people realize how much extra they are paying for their clothes. The card is easy to use and the customer service staff are great!

I love the Lane Bryant Card. It's great for school shopping and allows me to get all that I need at the beginning of each school year. It's great for everything from bras to pajamas, to casual clothes, and even formal outfits. We've used it every fall, particularly around the back-to-school tax free weekend.

My favorite card! I love having a Lane Bryant Card! I love that I am not limited to its use, so I can use it at all the sister stores and outlets (Catherine's, Cacique, Lane Bryant Outlet, I miss Fashion Bug). I get so many offers as a card holder for great deals, like spend $75 get $25 off (and up). I am always in the know for the next great deal and I love my rewards cheques. I believe it is $10 for every 400 points, but there are many ways to get double points so it adds up fast! They really do, I had a $25 reward cheque I could not spend in time, when I mentioned it to customer service, they sent me a new one! What great customer service. I love Lane Bryant and their card is the perfect accessory :-)

The Lane Bryant Card is great. The application process was quick and easy. I love that even when I don't have the cash in hand I can still shop during the special sales. I even get some extra perks for being a card holder. I love the ability to pay online, as I never think to mail a payment. The reminder payment reminder emails are helpful. Overall this card is awesome.

I love my Lane Bryant Card. Love it as much as the store. Having the card definitely makes me shop a little more often then I would normally, but it does allow me to take better advantage of sales and discounts. I can easily make payments at the store, and for me that's a plus and helps me stay on top of my payments.

Overall, I am pleased with this card. I've had it for about a year and a half now. My initial credit limit was $100, but that increased to $300 after about 10 months. I don't carry a large balance, so the interest rates aren't bad even though the percentage is high. The only reason i didn't rate it as 5 stars is because I shop there quite a bit, but don't feel like I get many rewards certificates. To date, I've gotten 2 or 3.

I absolutely love this card! I've had it for at least four years now. The company shows their appreciation with reward cheques. Also, there are special coupons and sales for cardholders, which i always try to take advantage of. Lane Bryant's clothes are made to last so every penny charged is well spent. Also the card can be used with their sister companies.

Overall, I love this card. You can get a great discount for signing up, and you get points when you use it. It does have a high APR, so be really careful how much you charge and how quickly you pay it. The best practice is to use it for rewards then pay it off.

The Lane Bryant Card is the best thing ever! I only got it because of the discount that was offered for applying, but I am very thankful for the sales lady, because this card has been a good thing.

Initially I applied for the card to get the discount at the store. I was surprised to be approved, but in the year since then this card has turned into a serious asset for my business life. I don't have to worry now if I need to go and get a new outfit for a sudden trip or meeting - and wearing better clothing has boosted my confidence at work too. The card itself has very reasonable rates, and great rewards when you buy something!

I admit it, the reason I opened the Lane Bryant store card was to take advantage of the 20% discount offered when I paid for my purchases at the register. Lane Bryant's interest rates are outrageously high, so this isn't the card to use if you need to carry a balance each month. I only use it when it is advantageous to do so, and I pay it in full each month. Since I pay the balance in full each month, I've never experienced any difficulties related to billing, interest, or unrelated charges. I would give the card a higher rating if the interest charges were lower.

I have had my Lane Bryant for almost 10 years. It was super easy to apply for. I applied for it initially just to get the 20% discount and paid my balance off that day never thinking I would actually use it again but I have used it over the last 10 years. I have never had a billing problem, customer service is always super nice. I love that you get special coupons just for being a cardholder. I would recommend this card to anyone that asks me about it.

I applied for the Lane Bryant store card several years ago while shopping at Lane Bryant for my wife. During checkout the sales assistant told me of a promotion that gave 20% off that purchase if I applied for the store card. It was easy to apply and I received my discount. Since then we have used it a few times, mainly in conjunction with online deals that I was sent via email. It is an easy card to get and keep, and for those times that we use it, we appreciate having it. We've never had any trouble with billing or the one or two times I've had to call customer service (usually because I forgot some of my information). I would certainly recommend it to anyone if they can get it with the sales discount.

I have had the Lane Bryant card for many years. I use it mainly for lingerie as the fit and support are excellent. I occasionally buy other items at the store as long as the "bling" factor is low. I prefer a more understated look. The interest rate is pretty high, but is manageable as long as the bill is paid off quickly. I have not used it online as I prefer to try things on before I buy them. I usually do not visit frequently enough to use the rewards, but I do make use of the sales and buy one get one half off often. Nice to have the card in case I have a need and they are running a sale.

I have had a Lane Bryant store credit card for a while now. I originally opened it to get 15% off in the store. This discount is applied in addition to any other promotions or discounts the store is currently offering, so it is a great deal. The interest rate, while comparable to other store cards, is quite high, so I make sure to pay it off as soon as possible to avoid carrying a balance. But it’s great to have for promotions and I use it whenever I shop at Lane Bryant. The card can also be used at Cacique, Lane Bryant Outlet, lanebryant.com and cacique.com and rewards are given for shopping at these stores.