I had over $8,000 I’m my account when my card was closed for no reason at all they can’t tell me why they are telling me to contact one of my recent deposits with was only for 1300 so if there was a problem with that why wouldn’t they just take that back instead they are telling me the same place my deposit was from took my whole balance of $8,200 and they are refusing to send my money I contacted my last deposit and they said I do not owe money and they have nothing to do with it so rushcard is basically holding my money hostage and refuse to send it so I currently can’t pay bills buy food or gas and btw they also lied and said they mailed me a check with my balance and after I never received it I called back only to be told a check was never sent and there is only a note On my account from corporate saying not to issue funds so basically my money has been stolen by them WHAT TYPE OF BUSINESS IS THIS they do not care about you at all I just want my money and I don’t know what to do I have a hungry 3 year old and a child on the way and now NO MONEY thanks rushcard I wake up all hours of the night in tears I don’t know what else to do

Rush cards fraud department didn't flag unauthorized transactions on my account. Total of 8 transactions happened on my account February 24 2017. I contacted them immediately when I realized my card waa compromised. They told me to file a dispute form. 4 days holding on the phone for more than 30 mins at a time no one contacted me from the fusupite department or from cuaomtwr service to follow up on my complaints. I've spoken to numerous supervisors and representatives requesting someone follow up and contact me but it seems the automer is responsible for following up. I fianlly filed at 11:30 pm on march 6th. They told me 5-7 business days to receive my debit card in the mail. Then tried to mail me a dispute form. No one took into consideration how urgent this matter is. The total amount for unauthorized transactions is $1502 and some change. That's a lot of money for rush card to have taken and approved of but has no records of how it was withdrawn from my account. They told me wait 5-10 business days and rush card will refund your unauthorized transactions until the full investigation was over. That could take up to 45-90 days. I've contacted an attorney and plan to file a lawsuits against rush card for allowing the transactions to happened , for forcing the responsibility onto the customer, to wait 7 business days for me to access any of my funds,and when the dispute solution was finailized it was up to the customer to contact rush card and find out the results. I haven't been able to pay my rent or purchase a vehicle for my job. This has limited me to the amount of food I put on my table fory son. Its also made me file for extensions on my utility bills due to not having these funds available. I've been thrown around from department to department and no one can answer the question of how did these transactions happen ? I bought a coffee just before 8 am on February 24th. Went to work and on my lunch break I saw $1500 and some change was taken from me. From me !!! Merchant is in Cumberland new Jersey. I've never made any purchases there from the time I opened my account in 2009. Not only did rush card not flag the unauthorized transactions as they happened, I didn't receive any text messages confirming this was deducted. I signed up and have been signed up for alerts for every transaction made and that morning at 9:30 am of February 24th 2017 I did not receive one message to my phone. That's a clear sign that they were unauthorized and even more rush card claims it was an ATM. So every ATM has a camera. Ive recorded conversations for my own records, ive screen shoted my account information the day it happend.ive noted every tine and day i spoke with a rush card member. Everytime i was denied to speak with a supervisor i wrote it down, when they tried to charge me $4.95 for a replacement card , or $30 for expediting my debit card to me, ive taken all notes for the law suit.I have confirmation in writing from mubemplpyer that I was at work at the time of the withdrawals. My purse was in my desk where I keep my wallet. Someone gotten my card information and pin number. But its rush cards responsibility to protect their customers and i was not protected. This isn't the first complaint I have with rush card but this time I plan to file a lawsuit. I will be closing my account and told my 4 friends I referred to the company, in addition to two of my faimly members. We will be closing total of 7 accounts with rush card. I spoke with them finally today and they told me the dispute was finalized. The bank did not feel my transactions were unauthorized. !!!!!!! Absolutely unacceptable. Told me to write a letter asking if they can re open my investigation. Which I will be doing. I have an email address to the corporate office and I plan to include all the supervisors I spoke to in my claim as well. The lack of empathy remorse or inconsideration will result me to close my account. I will get my money back if I have to take the further up the chain. I am terribly disappointed in the process in which a customer has to go through in order to revieve or even access their own funds.

I have had Rushcard a year and a half now, and I always hated the fact that whenever I needed large sums of money off my card it was an impossible feat and the customer service sucks. The only positive is the pay 2 days earlier, which is good and even with opening a new bank account I still had a portion of my pay check going to Rushcard for this reason. But after today I'm done with them. As stated it's been a year and a half that I have had this card, but this morning I get a text saying that my card is blocked. I called in to unblock it, they say my card has been compromised, with no explanation as to what the compromise was. Then they say in order to remove the block I need to send a copy of my social security card, ID, and bill. Now if this was a new application that's one thing, but to hold my money hostage for a week for me to send in verification documents to verify I am the one that has had this card for 18 months is just outrageous. And of course this comes right after my pay day so I have no choice but to comply or lose 2 weeks pay, but I plan on closing this card and seeking another alternative. This is simply ridiculous, I would never recommend them.

This company pretended to go through a major shut down just to steal its customers money. I loaded my money onto this card october 12 and it is now 12/22 and still have yet to see any of my money. Then they gave out 25.00 credits to people but I didnt get that nor did I get my money. I submitted a complaint via phone several times, email, and online still no resolution. when I checked my account to see if a dispute was even opened nothing was there. They never opened a dispute. I have several email from them saying they would then saying to call in but when i do they put me on hold for hours and never return to the phone. I loaded my money onto this card at a CVS. I contacted CVS who contacted Rushcard and never received a response. CVS and I both sent in proof that I loaded the money and still nothing. I am so done with this company Russell Simmons makes being a black owned business look really bad. Never again. I would rather give my money to these real banks and Netspend than Rushcard.

I have been a loyal customer to rush card since 2011...I like some of the perks they offer you but I never ever in the whole four years that I've been with them have I received my derict deposit two days early and now if I expect my pay on the 17th it comes on the day after... that's a problem for me and on top of all that if you call to many times because you wanna know what's going on with your finances the phone just hangs up on you how professional right? Well it was good while it lasted but time for an bank account for me....AT LEAST I KNOW MY FUNDS WILL BE AVAILABLE ON MY ACCURATE PAYDAY GOODBYE MR SIMMONS

Rushcard is a scam. They have just ripped me off for over $600.00.. Cannot even get customer service on the phone. All they do is keep hanging up on me. I've contacted my lawyer,local news and FDIC. I will be taking them to court. Do not get this card.

I'm sitting with a family member right now. He was not sent a replacement card before his expired. Now they won't allow him access to his money or send his replacement card without sending $30.00 to Rush Card for their mistakes. What a ripoff. People please don't use the RushCard.

Rushcard sucks now thanks to the change to meta bank I've been with rush for 3 years and never had a problem with it until now meta bank suck :-(

I got this card because I needed something to get direct depot to from my job. I figured I'd give this card a shot. So far, I am very pleased with it. I have no problems getting my deposits in a timely manner. I can use it anywhere, and the fees are pretty reasonable. My transfer come through pretty quickly. There are some hidden fees, so make sure you read the fine print. I have only had one problem where I had to call customer service, but it was my own fault for the problem. They treated me with respect and I wasn't on hold long before my problem was resolved.

**********ATTENTION FRAUD ALERT************
IF YOU OR SOMEONE YOU KNOW USES RUSHCARD AS AN INSTITUTION PLEASE LISTEN UP....MY ACCOUNT WAS COMPROMISED AND MY MONEY WAS STOLEN AND EVEN THOUGH I TOLD RUSHCARD IT WAS AN "UNAUTHORIZED TRANSACTION THEY ARE DENYING REFUNDING ME MY HARD EARNED MONEY, IF YOU USE THEIR SERVICES PLEASE CANCEL PLEASE DONT ALLOW THEM TO STEAL YOUR HARD EARNED MONEY OR ALLOW THEM TO ALLOW OTHERS TO STEAL YOUR HARD EARNED MONEY, THEY ARE A HORRIBLE BANKING INSTITUTE AND DONT TRUST THEM WITH YOUR MONEY!!!! I REPEAT PEOPLE ARE DUPLICATING RUSHCARDS AND STEALING YOUR MONEY AND RUSH WILL NOT DO A DAMN THING ABOUT IT!!!! AFTER I WRITE THIS I WILL BE WRITING A REVIEW ON THEIR WEBSITE PLEASE LET YOUR FRIENDS AND FAMILY KNOW THEIR ACCOUNTS CAN BE COMPROMISED AND RUSH WILL NOT CREDIT YOUR STOLEN MONEY BACK!