Info about Pottery Barn Store Card has been collected by WalletHub to help consumers better compare cards. The financial institution did not provide the details.
Rewards%APR121Reviews4Q&AContact
RewardsAPREditor ReviewQ&ACustomer Reviews
Accepted Credit Scores
Accepted Credit Scores
Excellent Credit, Good Credit, Fair Credit
Annual Fee
$0
Rewards
Earn 10% back for the first 30 days when you use your card at Pottery Barn or at any of the seven family brands.
5% back in rewards online and in stores across the seven family brands.
For every $20 of Rewards you earn, you will receive a $20 Rewards Certificate
Celebrate with a $25 birthday reward sent annually to your email when you shop with your Card.
Free standard shipping on eligible purchases in-store or online at Williams Sonoma using a Pottery Barn Credit Card.
APR on Purchases
0% intro APR for 12 months, 27.24% (V) APR after that
Can't find what you are looking for? Submit your question about Pottery Barn Store Card to our community. Editorial and user-generated content is not provided, reviewed or endorsed by the issuer of this card.
You can qualify for a Pottery Barn Credit Card pre-approval if your credit score and other financial information matches the issuer's initial criteria for eligibility.
You could receive a pre-approved offer in the mail or online.
Keep in mind that a pre-approved offer only requires a soft pull on your credit but it doesn't guarantee approval.
You will need to actually apply for the card to find out if you've been approved or not. This could result in a hard pull on your credit report, lowering your score for a short period of time. So make sure you qualify for it.
When you apply for the Pottery Barn credit card, Comenity Bank, the issuer, is known to alternate between Experian and Equifan, so either of these two is likely.
Share your insights and review the Pottery Barn Store Card
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25%
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3.0
121 reviews
121 reviews
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andrea_passalacqua @andrea_passalacqua
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1 Star Rating
Verified Customer
Do not pursue this Capital One credit card under any circumstances. We applied to get the free interest on a bunk bed purchase, and it has given us one headache after another. Every step of the way has required an hour on the phone, and they ultimately charged us interest anyway. A terrible experience that has soured us on Pottery Barn altogether.
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Kathy4475 @Kathy4475
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1 Star Rating
Verified Customer
Bought a new home and was purchasing a large furniture order. We wanted the pottery barn card so we would get 10% rewards. We were both declined because of our new address. We both have impeccable credit (over 800) and was in our previous address for over 20 years. There is absolutely no one to talk to to get this resolved. We have never been declined for anything ever. I am completely fed up with Capital one and potter barn.
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Jane Doe @julieboesky
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1 Star Rating
When we placed a large furniture order with PB last year, we opened the Comity bank pottery barn credit card so we could get rewards on our purchase. There were inevitable delays due to the pandemic. When we finally got our items and earned the rewards, we placed a second order to use the reward amount we earned. That order was also delayed, and in the interim, our Comity card was closed and we somehow were sent the new Capital One card. Cue nightmare: we could NOT get the account set up. We wasted hours on the phone with horrible call centers trying to get access to our new account, but couldn’t - years ago we had a Capital One card linked to a now closed department store, and no matter what customer service had us try, we could only “see” this old closed account. The waste of our time was maddening. We’re waiting for a paper bill to be mailed to us so we can pay it and then be done with them. The whole experience makes me not want to shop PB anymore. Too bad. It should not be our responsibility to spend hours and hours of our time trying to help Pottery Barn and Capital One work out the glitches in their program.
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Mary Kay Cueny @cueny290
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1 Star Rating
Worst Customer Service Company Ever!!! Been a paying customer for over 20 years with their credit card and ordered a piece of furniture - stating it was an "in-stock" item paying over $1500...was supposed to be delivered in 1-3 weeks....now in its 8th week and of course they charged it on my PB credit card 8 weeks ago and now charging $45 a month in interest for an item I have never received and no one knows when I will receive it....called PB Comenity Bank Customer Service to have interest removed and spoke to the most unsympathetic, uncaring and rudest customer service agent who would not do so. I will never purchase from them again or use their credit card....customer service at its WORST!!!
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lirby10 @lirby10
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1 Star Rating
I used a PB rewards certificate to place an order. The item was backordered, and the order was not processed until after the reward expired, so my credit card as somehow charged instead. Pottery Barn refused to honor the reward certificate, and their partner bank (Comenity) refused to initiate a chargeback. Customer services was beyond abysmal, and I was charged $425 that I never authorized.
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leonzz10506 @leonzz10506
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1 Star Rating
Pottery Barn is fine, Comenity Bank is a nightmare. Their customer service support is horrible. I made two small purchases that somehow were wrongly put on the 0% promotional plan. Even though I had my account set to auto-pay the full balance each month, it would never pay off those two small purchases. Took 4 months to resolve the issue... of me wanting to pay my balance. If I hadn't caught it by reading my transactions in detail every month I would've been hit with a late payment at the end of the year. Not worth the hastle.
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Michael Dean @mike91180
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1 Star Rating
Horrible company... During this time we are located in the heart of the Pandemic and hardly getting bills. We got one this month with a promotional rate of $1300 they added onto the only $2200 balance. I called to tell them we didnt get the bill and did see that the rate was expiring as I usually pay off everything on time. They did absolutely nothing when I told them that and asked to pay everything off.. They lost the business of a good paying customer and they can take their greedy ass and shove it.
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andydeleuw @andydeleuw
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1 Star Rating
Horrible customer service! Do not open an account with Pottery Barn/Commenity. Big headaches on 2 occasions with returned items and receiving proper credit. Both experiences make believe these people are either incompetent or dishonest or both. Hope this will prevent a headache for someone else.
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Michael G @mtg1984
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1 Star Rating
I have been a Pottery Barn credit card holder through Comenity Bank for 10 years now. I am not one that would normally come online and complain, but my most recent experience has been a mind bogglingly bad one. I simply want to do all I can to ensure that no one else has to suffer through what I have for the last eight months. I ordered some furniture through Pottery Barn last September. There is a long lead time on the furniture to make it to you, and your credit card account is charged when the furniture ships. As I always do, I paid off this charge in a timely manner from my USAA checking account. The furniture then made it to our home last December. We immediately recognized that the cushions of the leather sectional we order were filled with a high density foam, and not the down wrap they are advertised as having (this had happened to us prior as well). That being the case, we refused delivery of the item in the truck, and were told we would be refunded the amount (which is over $3,000). The amount was refunded from Pottery Barn to my Comenity account in a timely manner, in the form of an account credit. After not yet seeing the refund make it, I contacted Comenity Bank to check on the status of my refund. I was patched through to a supervisor, and we set up an electronic refund. After patiently waiting for weeks, I called back stating that I still had not yet received my refund. I was then told that it showed on their end that the refund had been deposited. Knowing that this money was never deposited into the checking account I requested, I was guided into beginning a dispute. After again patiently waiting, I called back in several times to check on the status of this dispute. I was eventually told by another supervisor that this should be an easy fix through the refund team, and that the dispute was not necessary since Pottery Barn refunded the money to my account, and it was simply a refund issue. The supervisor insisted that I needed to cancel the dispute, so that they could get in and ensure the refund was taken care of in a much quicker manner through the refund team. That being the case, I followed their lead. They ensured me I would receive follow up phone calls, and that they were "on this". However, I never heard back from there, nor could I be patched back through to them (as the agent ID# they give seems to mean nothing when you call back in). After many more phone calls, I was encouraged to upload a copy of the deposits that went into my checking account during the timeframe in question (this clearly showed no deposits in the amount in question/ from Comenity Bank). I instantly did that through the secure message center as was advised, and this matter again went back into dispute. I was also again assured not to worry that they were "on it", and would follow it each step and keep me engaged as changes happened. Of course, I never heard back from them, nor could I be patched back through to them. After several more weeks of waiting, I again called in and was told by a supervisor that the dispute is for disputing that the merchant did not credit the credit card account back, and that my matter was a "simple fix" by the refund department. They again insisted to end the dispute, so that they could get in and escalate this with the refund department. I again followed their path. Naturally again nothing came of it. I then called back in not wanting to risk this happening again, and did all I can to have this matter solved as quickly as possible through a dispute. Yesterday, after nearly 60 days of waiting, I received a letter stating that the refund was deposited into a Bank of America account on February 1, 2019, and that I would need to contact them at a generic 1-800 number. I then called Bank of America at that phone number, and they simply stated that there was nothing they can do, as I am a third party to the matter (neither the depositor or the depositee). They seemed shocked that Comenity Bank would not have taken care of this themselves, and said that I need to reach back out to Comenity Bank to have them contact Bank of America to work at getting the money back. I instantly expressed my sincere frustration to a supervisor with Comenity Bank, whom apologized, and said initiating another dispute is all that they can do. This supervisor was able to listen to my initial refund request back in January and very clearly verify that I gave the correct account information, and the supervisor confirmed the same account information. They seemed shocked that the money somehow made it to and entirely different banking institution, and even more so that this was not recognized during the dispute. Now I am being told again that I will have to wait 60 to 90 more days for another dispute to be resolved, on top of who knows what thereafter to actually get my money back. My family counted on having this money back in January to February and it now looks like it will be a year before we get our much needed money back that was caused by negligence on their part. Without having spent hours and hours/ phone call after phone call following up on this matter it simply would have gone into a black hole (which it did even with my persistence). Everyone gives false hope and then passes the buck. I asked time after time to be connected to the supervisor at the highest level possible, only to be assured I was in good hands, and I was the highest I could go with it. At the end of the day, I wasted countless hours of my time/ minutes off my cell phone plan/ time with my 3 year old daughter, and incurred a great deal of financial stress as a result of repeated negligence and lack of caring about their customer. It is my sincere hope that I am promptly finally refunded this amount, as well reimbursed for the interest fees I have incurred on another card as the result of being out this amount. Ultimately I hope no one else has to go through this. While the 10% back rewards is great. The lack of appropriate customer support simply makes it not worth doing business with Comenity Bank.
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Michael G @mtg1984
Just an update on the above that Comenity Bank has ackowledged that their associate mistakenly sent my refund to a wrong account (it wasn't even the same bank I requested). I was promised that this is resolved and a check is coming. However, I still have not seen the check. Frankly I would think after having waited for nearly 10 months for them to take care of this mistake, and me to have to be the one to do all of the digging on what happened/ and bother them enough for them to do something about it, that they would have the decency to direct deposit the check, or at a minimum overnight it. Having been spoiled by USAA always seeming to take care of their customers dealing with Comenity Bank has been a rude awakening. I again hate to have to write all of this. I simply hope no one else has to deal with the stress and frustration I have. It has truly been a mind blowing experience.
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Cara K @CaraK.
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1 Star Rating
You will regret opening a pottery barn card. Seriously DONT do it!!! They totally screwed me on rewards.. charged my account instead of using the reward. I had no idea and i got all sorts of frees and it messed up my credit score. They would do NOTHING to fix the situation. Never again pottery barn! ??
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