Pottery Barn Store Card ReviewsReviews, rates, fees and rewards details for the Pottery Barn Store Card. Compare to other cards and apply online in seconds.John KiernanWalletHub
Info about Pottery Barn Store Card has been collected by WalletHub to help consumers better compare cards. The financial institution did not provide the details.
Rewards%APR123Reviews4Q&AContact
RewardsAPRWalletHub ReviewQ&ACustomer Reviews
Accepted Credit Scores
Accepted Credit Scores
Excellent Credit, Good Credit, Fair Credit
Annual Fee
$0
Rewards
Earn 10% back for the first 30 days when you use your card at Pottery Barn or at any of the seven family brands.
5% back in rewards online and in stores across the seven family brands.
For every $10 of Rewards you earn, you will receive a $10 Rewards Certificate following a 30-day vesting period.
Celebrate with a $25 birthday reward sent annually to your email when you shop with your Card.
Free standard shipping on eligible purchases in-store or online at Williams Sonoma using a Pottery Barn Credit Card.
APR on Purchases
0% intro APR for 12 months, 30.99% (V) APR after that
Nice initial discount. The Pottery Barn Store Card offers 10% back for the first 30 days when you use your card at Pottery Barn or at any of the seven family brands, as is so common with retailer-affiliated credit cards. So it can be a great option for infrequent... show more
Can't find what you are looking for? Submit your question about Pottery Barn Store Card to our community. Editorial and user-generated content is not provided, reviewed or endorsed by the issuer of this card.
You can qualify for a Pottery Barn Credit Card pre-approval if your credit score and other financial information matches the issuer's initial criteria for eligibility.
You could receive a pre-approved offer in the mail or online.
Keep in mind that a pre-approved offer only requires a soft pull on your credit but it doesn't guarantee approval.
You will need to actually apply for the card to find out if you've been approved or not. This could result in a hard pull on your credit report, lowering your score for a short period of time. So make sure you qualify for it.
No, you cannot use your Pottery Barn rewards certificate anywhere.
These certificates are part of the Pottery Barn Credit Card rewards program and can only be redeemed through their catalog, but also online and in physical locations at:
When you apply for the Pottery Barn credit card, Comenity Bank, the issuer, is known to alternate between Experian and Equifan, so either of these two is likely.
Share your insights and review the Pottery Barn Store Card
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24%
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20%
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18%
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10%
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28%
3.0
123 reviews
123 reviews
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Loulounanfan @Loulounanfan
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1 Star Rating
Do not get the pottery barn credit card managed by capital one, after 12. This yr interest rates will be circa 30% .. for every $50 I pay each mth they take $30 in interest etc so I’m only actually paying off $20!! .. terrible outrageous interest rates.
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nancy_gruidl @nancy_gruidl
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1 Star Rating
Stay away from Pottery Barn credit card through Capital One. Nothing against Capital One - we have a Capital One Visa and a money market account and never have had issues. The problem is Pottery Barn & Williams Sonoma stores. I ordered a $50 item online with the PB card. Later I find that a $99.99 free-shipping-for-one-year subscription was added to the card, which I did not order or agree to buy. Spent 3 months and many phone calls in dispute over the charge, and still had to pay. The company is about money, not its customers.
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andrea_passalacqua @andrea_passalacqua
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1 Star Rating
Verified Customer
Do not pursue this Capital One credit card under any circumstances. We applied to get the free interest on a bunk bed purchase, and it has given us one headache after another. Every step of the way has required an hour on the phone, and they ultimately charged us interest anyway. A terrible experience that has soured us on Pottery Barn altogether.
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Kathy4475 @Kathy4475
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1 Star Rating
Verified Customer
Bought a new home and was purchasing a large furniture order. We wanted the pottery barn card so we would get 10% rewards. We were both declined because of our new address. We both have impeccable credit (over 800) and was in our previous address for over 20 years. There is absolutely no one to talk to to get this resolved. We have never been declined for anything ever. I am completely fed up with Capital one and potter barn.
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Jane Doe @julieboesky
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1 Star Rating
When we placed a large furniture order with PB last year, we opened the Comity bank pottery barn credit card so we could get rewards on our purchase. There were inevitable delays due to the pandemic. When we finally got our items and earned the rewards, we placed a second order to use the reward amount we earned. That order was also delayed, and in the interim, our Comity card was closed and we somehow were sent the new Capital One card. Cue nightmare: we could NOT get the account set up. We wasted hours on the phone with horrible call centers trying to get access to our new account, but couldn’t - years ago we had a Capital One card linked to a now closed department store, and no matter what customer service had us try, we could only “see” this old closed account. The waste of our time was maddening. We’re waiting for a paper bill to be mailed to us so we can pay it and then be done with them. The whole experience makes me not want to shop PB anymore. Too bad. It should not be our responsibility to spend hours and hours of our time trying to help Pottery Barn and Capital One work out the glitches in their program.
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Mary Kay Cueny @cueny290
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1 Star Rating
Worst Customer Service Company Ever!!! Been a paying customer for over 20 years with their credit card and ordered a piece of furniture - stating it was an "in-stock" item paying over $1500...was supposed to be delivered in 1-3 weeks....now in its 8th week and of course they charged it on my PB credit card 8 weeks ago and now charging $45 a month in interest for an item I have never received and no one knows when I will receive it....called PB Comenity Bank Customer Service to have interest removed and spoke to the most unsympathetic, uncaring and rudest customer service agent who would not do so. I will never purchase from them again or use their credit card....customer service at its WORST!!!
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lirby10 @lirby10
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1 Star Rating
I used a PB rewards certificate to place an order. The item was backordered, and the order was not processed until after the reward expired, so my credit card as somehow charged instead. Pottery Barn refused to honor the reward certificate, and their partner bank (Comenity) refused to initiate a chargeback. Customer services was beyond abysmal, and I was charged $425 that I never authorized.
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leonzz10506 @leonzz10506
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1 Star Rating
Pottery Barn is fine, Comenity Bank is a nightmare. Their customer service support is horrible. I made two small purchases that somehow were wrongly put on the 0% promotional plan. Even though I had my account set to auto-pay the full balance each month, it would never pay off those two small purchases. Took 4 months to resolve the issue... of me wanting to pay my balance. If I hadn't caught it by reading my transactions in detail every month I would've been hit with a late payment at the end of the year. Not worth the hastle.
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Michael Dean @mike91180
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1 Star Rating
Horrible company... During this time we are located in the heart of the Pandemic and hardly getting bills. We got one this month with a promotional rate of $1300 they added onto the only $2200 balance. I called to tell them we didnt get the bill and did see that the rate was expiring as I usually pay off everything on time. They did absolutely nothing when I told them that and asked to pay everything off.. They lost the business of a good paying customer and they can take their greedy ass and shove it.
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andydeleuw @andydeleuw
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1 Star Rating
Horrible customer service! Do not open an account with Pottery Barn/Commenity. Big headaches on 2 occasions with returned items and receiving proper credit. Both experiences make believe these people are either incompetent or dishonest or both. Hope this will prevent a headache for someone else.
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