My daughter got this card as a gift from a relative. She wasn't comfortable giving her social security number to use the gift and Walmart refuses to provide any solution. On this website, there was a post that said that if you didn't have a SSN, they would transfer the card to be a gift card only, but that isn't true. The only way to get a refund is to provide the original receipt, so we are out of luck there too. Please, if you are considering buying this as a gift for someone, DON'T GET IT!

I opened my card in 2009- and had my benefits deposited monthly (well over 1k) and today I am walking-away from ever using this card/account again. Every few years the $3 fee would get tacked onto my account incorrectly and it was always a hassle to get it removed when my deposits after a decade have been on this card. The support is awful. After showing in an email my last deposit not registering and triggering my 1k deposit met, their technical team "found nothing wrong with the functionality of my card" and closed out the ticket. While being paid 4 days sooner was nice, incompetency with my money is unacceptable. As a SEASONED account holder of this card, take my word it is NOT worth having. 2020 is already stressful enough; these idiots will make it worse.

Someone stole my funds off my card, I kept getting alerts to my phone, and I’m not even in town. I’m in jersey for a funeral, and now all my money is gone. $682.00 like wth this is unacceptable I’m going to file a lawsuit, I’ve called and tried to get my money back. Anyone know how I can get this resolved, or they just gone let it be stolen???? I know I got alert that my password was found in a back system. So I have change all my passwords. This is very ridiculous other prepaid cards actually assist, but not them. And I was an employee of Walmart but this how they handle things.

Our daughter was the actual card holder. She passed away on July 27, 2020 at the age of 38. Parents should never out live their children. She left behind her 15 year old daughter, who lost her father 11 months prior to losing her mother. Our daughter had a rare form of cancer called Light Chain Disease. Before the disease took her over, in a matter of 3 years, she lost her sight, her feet and leg. Long story short, Walmart Moneycard put a block on her account.. We were instructed to send a copy of the death certificate and notarized letter. They said, 2 weeks after they received it, they would send the balance of her account in the form of a check. We overnighted the information the 2nd week of August. After not hearing anything I began to call to inquiry. I was told they were holding the money pending returning some of the money to Social Security. Social Security informed them of our daughter's death on July 27th and deposited her next payment on July 29th. I was told an investigation on the block was opened today, September 18th. We're raising our granddaughter and Social Security has already reinstated her benefits. Yet Walmart refuses to release the money because they're waiting for Social Security. This is the worse humane kind of treatment... I rated 1 only because it wouldn't let me go below

They were fine until I reported my card lost 8 days, the website says 2 to 3 business days for a replacement once reported. 8 days have passed and i STILL dont have a replacement. Its been almost 14 days since the card has actually been gone and ive been without access to my funds ever since.

Spoke to customer care Monday chasing this card, asked to speak to a supervisor and was told one would call back in 4 hrs. It didnt happen. 4 DAYS later (today) I call back. I was told 2 to 3 business days is expatiated shipping. I told them that option doesnt show when you report the card lost. the site says the card has been locked and a replacement is on its way, NO OPTION TO SPEED UP THE PROCESS is offered. Beyond telling me they cant help, they were useless and till me i must wait till the 19th for the card to come. It was reported lost on the 5th.

I explained tonight after midnight my creditors start 'trying' to pull from my account and they wont be able to, so after midnight.. my phone goes off.
I asked them to unlock the report card, they couldnt do that. I asked for a supervisor who told me the same thing, they cant help. I asked for her supervisor. She said SHE was the boss over all of them, the boss of ALL of customer care, and she couldnt help chase the new card OR unlock the old one so I could at least pay my bills??? the Supervisor of ALL the supervisors of customer care... and zero authority to do anything or help in ANY way, then had the nerve to ask, is there anything else I can help you with? I just went off and told her I'll wait for the survey to come up at the end of the call that was mentioned at the beginning of the call. she said there wasnt one, have a nice day... Click! b*tch hung up!

I currently have over $1300 in my account, no food in the cupboards, no fuel in the car to get to work tomorrow and creditors TRYING to pull for bills after midnight. They have left me high and dry, and were ZERO help, then ACTUALLY DARED to ask, "is there anything else we can help you with"????

I swear I'm seathing right now and it seems i cant do a damn thing about it!

I've put over 32K through this card this year (over 64K in two years) and THIS IS THE LAST MONTH ILL USE THEM. Green DOT has zero customer service and the tiny bit they do have arent doing a darn thing other then tell you, they cant help.

If someone adds money to my Walmart money card can they also take money off my card because I have a friend that said they would put money on my card because they owe me would they have access to my money because they have loaded it.

Awful! I transferred money from my bank account to this card 1 week ago and uts been deducted from my bank but still waiting on it to go into my money card and if you call customer service they don't speak well, cannot understand you, I talked to 3 different people 1 lady put me on hold for 20 minutes and the last guy had dogs barking in the backround!

Had a hold deposit for a potential car I was interested in purchasing decided I didn’t want it so the dealership released the funds over 2 weeks ago and the Walmart card/customer service keeps saying they won’t release the money cause they think it’s a car rental have been a long time customer and have had my direct deposit for years with them will be canceling that

This card is a joke I've had it for years with no prob. Until I lost my card and here is where Walmart customer support blows it I reported it lost then then never ordered a new card for replacement and place a hold on my account so as I'm waiting for the new card that never shows up I locked out of my account and can't get to any of my cash so after my ssd check is deposited and the gov stimuls check is also deposited and 2weks go by still no new card and still lock out I call and am put on hold for hours when I do manage to get to talk to some one they informed me that the card was never ordered and that I must now pay to get it overnighted so yes and wait again a week goes by still no card I calling everyday to no rather hung up on or the run around I lost my house my phone is turned off no food and still no money it has now been over 40 days and still no card and no help from this company it is a joke so I'm on the street now I have over 3100 Dollars in my account but can't get to it the card has still not showed up Walmart says it's on its way and there is not a thing they can do until I have the card so thanks we almart I have no food no place to live and it is cold and raining today yes I am a little pissed off and hungry