Walmart MoneyCard Prepaid Card
Prepaid Card
Offered by:
Green Dot
Info about the Walmart MoneyCard Prepaid Card has been collected by WalletHub to help consumers better compare prepaid cards. The financial institution did not provide the details.
Walmart MoneyCard Prepaid Card's Key Fees
| ACTIVATION FEE |
$1 |
|---|---|
| MONTHLY FEE |
$5 |
| SIGNATURE TRANSACTION FEE |
Free |
| PIN TRANSACTION FEE |
Free |
| IN-NETWORK ATM TRANSACTION FEE |
N/A |
| ATM NETWORK SIZE |
N/A |
| OUT-OF-NETWORK ATM TRANSACTION FEE |
$2.5 |
| FOREIGN ATM TRANSACTION FEE |
3% |
| ACTIVATION FEE |
|---|
| $1 |
| MONTHLY FEE |
| $5 |
| SIGNATURE TRANSACTION FEE |
| Free |
| PIN TRANSACTION FEE |
| Free |
| IN-NETWORK ATM TRANSACTION FEE |
| N/A |
| ATM NETWORK SIZE |
| N/A |
| OUT-OF-NETWORK ATM TRANSACTION FEE |
| $2.5 |
| FOREIGN ATM TRANSACTION FEE |
| 3% |
Walmart MoneyCard Prepaid Card's Highlights
| No overdraft fees, ever |
| Get paid up to 2 days early with FREE direct deposit |
| Earn 3% Cash Back at Walmart.com, 2% Cash Back at Walmart/Murphy USA fuel stations, and 1% Cash Back at Walmart stores, up to $75 each year |
| You can cash your eligible payroll or government check at Walmart and load your card with no reload fees. Check cashing fees may apply |
Walmart MoneyCard Prepaid Card's Additional Info
| LIVE CUSTOMER SUPPORT |
|---|
| Free |
| AUTOMATED CUSTOMER SUPPORT |
| Free |
| RELOAD OPTIONS |
| Direct Deposit, GreenDot, Cash Reload, Bank Transfer, Check Reload |
| CANCELLATION FEE |
|---|
| Free |
| INACTIVITY FEE |
| $5/month after the first 90 days of inactivity. |
Customer Questions and Answers
Don't see what you're looking for? Submit your question about Walmart MoneyCard Prepaid Card to our community.
Is there a way someone else can load money on it from a different state? Reply 245
WalletHub
@WalletHub
Yes, they can transfer funds to your Walmart prepaid card from their bank account. There are two ways to do this: Same Day Transfer - You can transfer up to $200 for a fee of $2.95. To start, log into your account at: https://www.walmartmoneycard.com/login Standard Transfer - The Walmart Money Card does not charge for standard transfers, which take 1-3 business days, but the bank that issued the debit card might. You can find full instructions at: https://www.walmartmoneycard.com/account/ach-bank-account Hope this helps. Best of luck!
24
Upvotes
Am I able to use a money pack from CVS to load onto a Walmart prepaid card? Reply 134
WalletHub
@WalletHub
Sure, it seems that you can use a MoneyPak to add money to you account. First you buy the MoneyPak and give the amount you want to load to the cashier, then you reload your Walmart prepaid card by going to WalmartMoneyCard.com. There is a fee of up to $4.95. Best of luck!
13
Upvotes
Can I get one for my teen? Reply 102
WalletHub
@WalletHub
No, unfortunately you won't be able to get a Walmart Prepaid Card for your teen, because all cardholders must be at least 18 years old for this card. WalletHub has a great selection of prepaid cards that can be used by teens, though. Just go to: https://wallethub.com/prepaid-debit-cards/ , select More Filters in the left section of your screen and check Under 18.
10
Upvotes
What is the maximum you can load on this card? Reply 106
WalletHub
@WalletHub
The maximum amount you can load on your Walmart prepaid card is $2,999. Keep in mind that the maximum in-store reload limits also apply and you can not load cash to your card at any time the balance on your card exceeds $2,999. Hope this helps.
10
Upvotes
Can I buy a card and put money on it and a relative pick it up in a different state? Reply 81
WalletHub
@WalletHub
You would have to mail the card to your relative once money is loaded or add your relative as an authorized user and have a card mailed to him. Alternatively, you could look into sending your relative a money order. For more about that, check out our Money Order Guide: http://wallethub.com/edu/can-you-buy-a-money-order-with-a-credit-card/20407/ .
8
Upvotes
How do I change my PIN? Reply 73
WalletHub
@WalletHub
You can create a new pin through Walmart’s website, here: https://www.walmartmoneycard.com/walmart/account/change-pin .
7
Upvotes
How do I add money to my card? Reply 51
WalletHub
@WalletHub
You can add money to your card with cash at any participating Walmart store or by enrolling in direct deposit, performing an online bank transfer or using the Walmart MoneyCard mobile app to automatically deposit a check. To learn more about all of the available reload methods, please visit this page: https://www.walmartmoneycard.com/account/learn-how . Hope this helps! Best of luck!
5
Upvotes
Can I load money onto my Walmart Money card with my credit card? Reply 51
WalletHub
@WalletHub
No, unfortunately you can't load the Walmart prepaid card with a credit card. You can find a breakdown of the approved loading methods here: https://www.walmartmoneycard.com/account/learn-how
5
Upvotes
What ATM can I use my Walmart debit card at? Reply 4
WalletHub
@WalletHub
You can use your Walmart Prepaid Card at any ATM. However, only MoneyPass ATMs allow you to escape the $2.50 withdrawal fee. To find the nearest MoneyPass ATM, please go to: https://www.moneypass.com/atm-locator.html . Hope this helps.
4
Upvotes
Is it possible to have two Walmart cards that can be loaded at the same time and share the same money that have been loaded? Reply 41
WalletHub
@WalletHub
Unfortunately, this particular Walmart prepaid card does not offer that type of functionality. The Bluebird Card from American Express and Walmart does, however. It allows you to establish up to four subaccounts with their own plastic and spending limits personalized by you. You can learn more here: https://www.youtube.com/watch?v=76SkN0n1ris&feature=youtu.be .
4
Upvotes
Walmart MoneyCard Prepaid Card Reviews
Share your insights and review the Walmart MoneyCard Prepaid Card.
Jan 07, 2020
I hate these cards i hate wal mart and i hate green dot. All a bunch of scammers. I recently tried to withdraw $300 off my card and the money was took off my card but i didnt get no money out the atm and now i had to file a dispute which they tells me it takes 10 days to review and i been getting bullcrap from customer service. I think you guys dispute process sucks. Especially when u have proof from the atm machine reciepts that no money came out it shouldnt take 10 days. Just another example of the rich getting richer off the poor. I promise with all my heart i hate u guys and recommend nobody gets this card.… show more
1 Comment
Dec 04, 2019
My boyfriend said his account was deleted without telling him and hadn’t even gotten his card yet. And now his check is gonna be deposited in account he cannot access. This is some bullshit, I bet Walmart will just keep that money. Don’t get this card , it sucks and he just got it for the first time. How can you really trust these people, no wonder they’re so rich, taken innocent peoples money.
12/06/19
Hi,
We want to assure you that it's always our number one objective to protect our cardholders’ interests. We’d like to discuss the account with you. You can chat with a live agent through Greendot.com. Our Customer Service department is open 24 hours a day, seven days a week.
Thank you,
Green Dot Bank
We want to assure you that it's always our number one objective to protect our cardholders’ interests. We’d like to discuss the account with you. You can chat with a live agent through Greendot.com. Our Customer Service department is open 24 hours a day, seven days a week.
Thank you,
Green Dot Bank
Nov 21, 2019
I have used this card for my monthly income direct deposit for 7 years it longer recently had my card stolen used at a bank I have never been to and a Walmart I rarely go to they denied my dispute claim so now I can't even pay my bills and what happens when the law enforcement pull up the photos of the person who stole my money nothing Walmart card doesn't care about you just deny the dispute keep your money so they aren't losing any and never think twice . But refund my 3 stolen card fee… show more
Nov 18, 2019
My account was recently hacked in Seoul of $1581.41. How can that happen when you can't use the card outside the US.? I have a claim in right now, and hopefully they get it right. I don't understand why it wasn't denied in the first place.
11/20/19
@dominic_lee
Hi, Unfortunately we're unable to assist with the Green Dot Platinum Visa card. for security on your account, please contact our Platinum Support Team by calling 866-291-0818 or visit our website at www.greendot.com/platinum Green Dot Corporation
Hi, Unfortunately we're unable to assist with the Green Dot Platinum Visa card. for security on your account, please contact our Platinum Support Team by calling 866-291-0818 or visit our website at www.greendot.com/platinum Green Dot Corporation
11/18/19
Hello Willie,
It was a pleasure speaking with you earlier today. We’re glad that we were able to address the concerns that you shared.
Thank you,
Green Dot Bank
It was a pleasure speaking with you earlier today. We’re glad that we were able to address the concerns that you shared.
Thank you,
Green Dot Bank
Oct 24, 2019
I temporarily locked my card so it wouldn’t automatically take out any of my bills to put me in the negative and I forgot to unlock it for my direct deposit to come thru so will the direct deposit try to come they my account again or I’ll have to wait till the next day to get paid like everyone else ?
10/24/19
Hi Makenzie,
Thank you for taking the time to communicate your concerns to us. Please contact us through the number listed on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contact-us). We look forward to hearing from you!
Thank you!
Thank you for taking the time to communicate your concerns to us. Please contact us through the number listed on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contact-us). We look forward to hearing from you!
Thank you!
10/24/19
Customer support said this
Hopefully this will be resolved within the next 4 hours, we are sorry for the delay and we are working to get this fixed. To check for updates regarding your balance you can log on to online banking on the web and can always contact us via chat for assistance.
Hopefully this will be resolved within the next 4 hours, we are sorry for the delay and we are working to get this fixed. To check for updates regarding your balance you can log on to online banking on the web and can always contact us via chat for assistance.
Oct 13, 2019
This is the worst card ever when it comes to disputes. It’s good to get your money early when it’s deposited but other than that, they do not care if you were wrongfully charged, etc. I have used this card for years and am truly disappointed with them
Oct 08, 2019
I wished I could give 0 stars they let thieves steal your money and will not do anything about it all they do is deny your dispute so they don’t have to pay you back your money someone stole 80 bucks from me I filed a police report and notified Walmart just to get my I’ve been a long time customer but not anymore
Stephen Bailey
Pensacola FL
Stephen Bailey
Pensacola FL
Oct 03, 2019
My boyfriends card has been hacked twice in the past year which is ridiculous and very unsafe. He disputed the charges of around $700 and his disputes was denied. How can you all deny a dispute when you all know your cards aren’t secured? After reading all these reviews, I see this is an ongoing problem and “their” response to everything is call the number on the back of the card...well they are no help. Wal-Mart should be ashamed of themselves and I see why stores are closing down right and left...bad business. Maybe you all should be more accommodating to your customers like Amazon, they are taking over all your business and now I understand why… show more
Sep 27, 2019
Lost card and have bills due and Walmart hasn't set any measures aside for people access their money before card arrives. Will be canceling this service. Next month makes 3 years I'm so sick to think and week and a half with 3 kids and no funds.
Aug 28, 2019
If your card gets hacked, don't expect Walmart / Green Dot to reimburse funds stolen. Even after I locked my card, there were multiple attempts to use it in various cities and states. Further evidence of fraudulent use. I contacted Green Dot several times with no response to my claim. My recommendation is to find another debit card service/provider.
Aug 17, 2019
Not worth it tried to Dispute a charge only for them to tell me it was a valid charge.They could not tell me who told them it was valid as I explained to them don’t even know the company so how is it valid . They told me I would have to file a police report for them to reimburse me my money. You are MY bank why do I need to file a police report smh they are a joke.… show more
08/28/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
08/19/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
Aug 15, 2019
Walmart money card is a joke. I have been disputing a charge for a month now and still waiting for my replacement card. Not once but twice they sent my supposedly sent my card and a month later no card and I can’t even touch my funds. Can’t even speak to a person who understands you.
Jul 01, 2019
Horrible. My card has been hacked. Again. Someone decided they needed to buy iTunes gift cards from gift cardmall.com. Then 10 days later I have a 65 dollar charge from boohoo. Even AFTER buying a replacement card. I would not do business with these people. It’s pretty safe to say that the money that was stolen will not be seen again. Thanks Wal-Mart money card and green dot! I work hard so thieves can shop on my dime.… show more
08/05/19
Hi,
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
07/15/19
Hi,
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Jun 12, 2019
I had charges show up in Hollywood, Cali and drain my account. I live in Biloxi, Ms. and they refuse to refund the money. I've had to borrow money from friends to just get by. Whoever lives in Cali had a fun time on money. Horrible customer service!!!! Would give a negative if possible.
May 10, 2019
This has been a horrible experience. I would not recommend this card to ANYONE.
I opened this card and sent a copy of my drivers license as requested. I made several cash deposits without issue. I made a direct deposit from my bank, with SSN, mailing information and other identity information matching. Without notice, my account was blocked, I was unable to log into my account via app, but could see via web that my deposit had been made. I called in, and after waiting on hold for 40 minutes, I was told that I needed to call back in 4 hours because no one knew why my account was blocked. I called back a week later, and after another 40 minutes on hold I was told that I needed to call back in 2 business days. I remained on the line and asked for a supervisor. After another 40 minutes on hold, I finally spoke to a supervisor who told me that she didn't know why my account was blocked, but I needed to email a copy of my drivers licence AGAIN and also send a pay-stub proving that I had deposited the money into the BANK ACCOUNT. First, I am disabled - I do not receive a pay stub for money direct deposited into my account. She said that she could not guarantee that the cash would be released unless I could provide a pay stub. But, I would also have to wait 2 more business days. I have not had access to this card or the money deposited to it for nearly 6 weeks.
I do not have a number other than the one on the back of the card, I am angry that I have to wait on hold for hours to get to the call center; these people have no idea how to resolve my problem, they tell me to call back later, there is no mailing address to send official correspondence to, I do not have access to my money that was direct deposited, I have no recourse. I want my money back, I want to close this card, and I do not want to deal with the inept, inadequate service representatives.… show more
I opened this card and sent a copy of my drivers license as requested. I made several cash deposits without issue. I made a direct deposit from my bank, with SSN, mailing information and other identity information matching. Without notice, my account was blocked, I was unable to log into my account via app, but could see via web that my deposit had been made. I called in, and after waiting on hold for 40 minutes, I was told that I needed to call back in 4 hours because no one knew why my account was blocked. I called back a week later, and after another 40 minutes on hold I was told that I needed to call back in 2 business days. I remained on the line and asked for a supervisor. After another 40 minutes on hold, I finally spoke to a supervisor who told me that she didn't know why my account was blocked, but I needed to email a copy of my drivers licence AGAIN and also send a pay-stub proving that I had deposited the money into the BANK ACCOUNT. First, I am disabled - I do not receive a pay stub for money direct deposited into my account. She said that she could not guarantee that the cash would be released unless I could provide a pay stub. But, I would also have to wait 2 more business days. I have not had access to this card or the money deposited to it for nearly 6 weeks.
I do not have a number other than the one on the back of the card, I am angry that I have to wait on hold for hours to get to the call center; these people have no idea how to resolve my problem, they tell me to call back later, there is no mailing address to send official correspondence to, I do not have access to my money that was direct deposited, I have no recourse. I want my money back, I want to close this card, and I do not want to deal with the inept, inadequate service representatives.… show more
06/11/19
Hi,
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporate
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporate
06/10/19
Hi Melisa,
We’re sorry to hear that you are having issues with your direct deposit, if you have a Green Dot card please call 1-866-795-7597 and allow us to look into your concerns.
Thank you,
Green Dot Corporation
We’re sorry to hear that you are having issues with your direct deposit, if you have a Green Dot card please call 1-866-795-7597 and allow us to look into your concerns.
Thank you,
Green Dot Corporation
Apr 29, 2019
I have had my visa Walmart money card for 4 years and it has been hacked 3 times! All my money was gone, and every time they denied my dispute. It took me months fighting with them to get my money back. When my card was used fraudulently it was used in a different state, once it was used in a different country. I am in a dispute with them now. I loaded money on my card in one state and later that day it was used in a different state. I was left with $1.76. I will never use this card again. Be aware it is NOT a secured card. The only reason I gave you 1 star is because I had no choice.… show more
Apr 02, 2019
Still haven't received my SSDI n no one else hasn't either n yesterday u guys shut down on us where is our money please give us a damn answer n also stop feeding us line of lies n I am going to Walmart making sure they take the cards off the shelf
Jan 14, 2019
I didn't add my social onto my card. I wasn't notified that without it, I couldn't use it to for puchaces without it. I immediately called the number on the packaging and got a live op as she said there was nothing that can be done about my $ and hung up. Since then I have been calling the phone number on back of the card, as well as the number on the packaging. Neither number give me any relief.What can I do.. I would have added #'s if I had known… show more
Dec 13, 2018
I hate this card. I transfered money onto my card and they blocked my account until they could verify my identity. I did that. Its still blocked. I just want my money so I can close my account. Its been 2 months. The customer support reps can not help me. I'd love to talk to Green Dot but they say its not their problem. I'd give them 0 stars if I could!
Oct 30, 2018
They closed my account for no reason. I tried to call them to find out why and I get no one. I been a customer for years and this is how they trear customers.. I wouldn't trust Greendot Bank with my life. Walk away as fast as you can. It been nice to get a reason why they closed my account... They are scam artist in my books.
Oct 19, 2018
well i just got hacked yesterday of 300.00 from my card someone purchased video games from Microsoft store. took my last penny. i called the walmartmoney card people and all they would say is we'll send another card the purchasse was pending when i called them but last night they were posted, my luck, they coulda stoped them i think but who the hell knows. i called microsoft too thinkin they might help me NOT! IF i do get it straitend out and my money back im done completely. this is the 3rd time this has happened. im sick and will be homeless tomm because of it. but what is a consumer to do? only wish i could get my money back. thanks for listenin… show more
Sep 05, 2018
I for the most part have had no problems with my Visa or Master prepaid cards. That being said I began to have issues when buying online due to the odd 3 digits on back of my card. No big deal. Then when I got married I have been unable to change my last name on my card. I have called in and I am told buy a new one. I have tried this 2 or 3 times and because I had trouble verifying my id because nothing on my credit in new name at the time. The computer and also computerized call line didnt like I did not know local streets I never go down or hospitals I do not use or know. It would not send me a permanent card. I should be able to change my name. Govt let me why is walmart & Green dot. I should not have to give up my black card either. Total BS having to carry my old license and marriage license with me to use my card at times.… show more
Aug 25, 2018
They will steal your deposits and not release your funds And no live person answers your calls. Forget management help from Walmart. Already filed complains with BBB and contacted local police and have just email two media stations next call is to my attorney. One star is too much for these people. RUN DONT USE THIS CARD
Aug 16, 2018
I love my Wal-Mart Money card, its hard to believe anyone has had any issues with this. I have never had money stolen from it, I get my paycheck 2 days before everyone else in my office, I get awesome cashback rewards, and it took my card 5 days from the time I bought the temporary one in the store for it to come in the mail. The transfer from temporary to permanent card was easy, all I did was activate my new permanent card and everything else just transfered smoothly. I didnt even have to change my routing instructions for my direct deposit for work.
I would never use a real bank, plus I hear they are more and more vulnerable to fraud and schemes. I like my money nice and safe where only I know how to access it. Word of advice, if youre having fraud issues, always make sure you are shopping from a secure website, there will usually be a symbol of a padlock in your search bar whenever you go to any website and that will tell you if it is secure or not. Everyone wants to do everything in the snap of a finger. It is also a good idea to take your time and double check what youre doing and be more cautious.… show more
I would never use a real bank, plus I hear they are more and more vulnerable to fraud and schemes. I like my money nice and safe where only I know how to access it. Word of advice, if youre having fraud issues, always make sure you are shopping from a secure website, there will usually be a symbol of a padlock in your search bar whenever you go to any website and that will tell you if it is secure or not. Everyone wants to do everything in the snap of a finger. It is also a good idea to take your time and double check what youre doing and be more cautious.… show more
Aug 13, 2018
I had 1,131.25 stolen from my card on August 2 from a fake company name Sprint Contract Final. I called the number that was next to the transaction. Sprint had no clue of this. My sprint bill is in collections and the rep said I still owe them. I have no idea what’s going on but I’ve been waiting forever to get my money back. I filled a dispute and they gave me a credit for the money but they took it back as soon as they gave it. I was told it was because the company said they will give it back to me on August 17. I would like if someone from green dot can talk to me about this error.… show more
Aug 01, 2018
I got hung up on and had to call back and the dude did not know what he was talking about and didn't even take what I said into consideration. My card was activated before the 15 and check direct deposited that following Friday hes trying to say the card was activated 1 day ahead of when my check got direct deposit for one no company is able to do that in 24 with all the others like it was days ahead. So idk if I'ma get it or not but I feel like something needs to happen anyways because of the customer service I received was horrible and un professional!! Something needs to hapoen soon!!… show more
Jun 15, 2018
If I could give it a Negative 5 (-5), I would. I purchased the Walmart VISA Money Card for business and to pay an invoice online. I activated the card. The balance was displayed online but I was not able to use the card for the online transaction. I called the number on the "customer service" number, 1877-937-4098 on the back of the card. JUST RECORDING AFTER RECORDING. One time the recording stated that I can make in person transactions only but I cannot do any other. But, No one answered the phone to explain why or help me.
So I called another number, 1866-652-4611, that I found online. And he gave me another number 1877-294-7880, the “VISA Managers” office but when I called that number, the recording asked me for an extension that I was not given but- NO HUMAN PICKED UP. So I called the 1866-652-4611 number again to explain and he (Jellan) hung up on me. So I called back. And he said that he would call them himself and so he did but I was on hold for a long while and then he came back to the phone to say that he would transfer me. It was a recording but NO HUMAN PICKED UP.
At this point my TRUST IS GONE and I want my activation money back!! 1. I would NEVER give my requested social security number to a company that has no HUMANS answering the phone to respond to my concerns 2. I would NEVER set up direct deposit routing to my bank to a company where I cannot speak to someone about my transactions or the hang up on me if I need answers 3. I would NOT TRUST this place for ANY check cashing transaction, again if I cannot speak to a human being!!! They don't even value their customers enough to answer the phone. So I called the store 3 times to see if I could get my money back but no associate answered the phone. THIS WAS A HORRIBLE EXPERIENCE and I still don’t have answers.… show more
So I called another number, 1866-652-4611, that I found online. And he gave me another number 1877-294-7880, the “VISA Managers” office but when I called that number, the recording asked me for an extension that I was not given but- NO HUMAN PICKED UP. So I called the 1866-652-4611 number again to explain and he (Jellan) hung up on me. So I called back. And he said that he would call them himself and so he did but I was on hold for a long while and then he came back to the phone to say that he would transfer me. It was a recording but NO HUMAN PICKED UP.
At this point my TRUST IS GONE and I want my activation money back!! 1. I would NEVER give my requested social security number to a company that has no HUMANS answering the phone to respond to my concerns 2. I would NEVER set up direct deposit routing to my bank to a company where I cannot speak to someone about my transactions or the hang up on me if I need answers 3. I would NOT TRUST this place for ANY check cashing transaction, again if I cannot speak to a human being!!! They don't even value their customers enough to answer the phone. So I called the store 3 times to see if I could get my money back but no associate answered the phone. THIS WAS A HORRIBLE EXPERIENCE and I still don’t have answers.… show more
Apr 20, 2018
We got this card as a method of budgeting for groceries. For that, it worked fine...for a while. We bought something at a gas station and then noticed an additional charge for $75 that we didn’t make. We called the number on the back of the card and finally talked to a human. We wanted to dispute the charge at that time. The human informed us that we had to go online and download a paper copy and then fax, email a scanned copy or snail mail the dispute. We felt like we were the fraudulent clients, untrustworthy and alone. We did mail the dispute. Later, we received an email saying our card was blocked. Any attempts to circumvent this firewall has been blocked. I had been told to check back and see if the disputed charge had been resolved, yet there is no way to call or communicate once your card is blocked unless you, again, submit a photocopy of your state-issued I.D. (Most likely by fax, or snail mail). They are capable of hiding from disgruntled customers behind layers of bureaucracy. I think these layers are meant to discourage you from actuallly demanding that they give you any money back. I’m only glad that there was only a few dollars involved in this dispute. I did file a federal complaint and hope that they will eventually listen. If you are using this card for ease of use, you will be sorely disappointed as they keep your money behind an impenetrable wall of silence.… show more
Apr 09, 2018
First of all this service used to be great. But I got a new card while ago and was shocked to see they ended the tiered card services. Now they all were the same for the same monthly fee. I’ll pass on that one. Serve card way better if you go prepaid route.
Mar 16, 2018
I've had $1,592 stolen off my card by someone 2,000 miles away at several Lowe's, Sam's club and other stores 2 weeks ago and still have not been reimbursed. I submitted a dispute thinking that i shouldn't have a problem getting my money back since the purchases were so far away but as of yet i have not received a dime.
Feb 18, 2018
I am pissed right now i got my card in the mail yesterday and the name on it is wrong by one letter so i call customer service and you know what they told me i would have to buy a hold other card i am thinking are you serious one lady suggested that i keep the card and just use wow i am pissed i dont know what to do but i refuse to buy a whole new card this has wasted time and money… show more
Jan 31, 2018
I've had this card for over a year and had no problems until I disputed a charge. Without my permission my card was cancelled and a new one issued. There is no way without a card a person can get their money off, so I was f*#ked until the new card showed up in the mail. It suppose to take 7 to 10 business days. Nope it took over three weeks. I thought it waa lost in the mail. So, I called customer service, push the option card never received, automatically the system cancel out card and reissue me another one, once again without my permission, I just pushed the option I was calling about it didnt mean I needed another card. So, again anothee card is issues, this time when I talk to someone they claim card will be expedited. I should get it in 3 business days (it has now been 4 business days and no card), the next day I received the card in the mail. How funny, if I had a choice in sending out a card again I might have access to my money, but I don't cause I'm waiting on another card. Three weeks and counting and i dont have access to my money. When I get the card in the mail, I'm taking all my money off, cancelling all direct deposits and taking my money back to a real bank, I don't need my money early, but I do need my money. Walmart money card sucks, so does their cutomer service, so no Green dot, their is nothing you can say.… show more
Dec 05, 2017
I would not even give one star. The customer service is horrible. There are no set rules so every person you speak with has different information and pretty much makes rules as they go. If someone hacks your account it will take them forever to give your money back. Even if you can show someone hacked your account they won’t give you your money until they get it back from where ever this person spent it. You really should record your conversations with them just for your own records. I did so that I could have an attorney listen.… show more
Oct 29, 2017
This card is terrible. 2 days faster is a joke. The customer service is a joke. I asked for a supervisor and the guy argued with me. Still 3 days late on my paycheck. As soon as I get my money in canceling this card. DO NOT USE . RIPOFF
Oct 26, 2017
Is a totally ripoff. Dont get it!!!! They charge you for everything and you cant even use it for online purchases. I bought one card at Walmart and loaded it. Then when I was trying to pay my bill hours after the card came out declined. I called customer service and there was this lady that answered that told me,"online purchases only can be made after 8 hours been activate your card"...and then she said but wait your card cannot allow online purchases because when you created your profile you put something wrong but she never told me what did i put wrong! Also, i asked for a supervisor and they never found one available and they said they were gonna call me back within 4 hours as soon as they got a supervisor they never return that call. I won't definitely never, ever going to buy that walmart money card again. Don't get it is a totally ripoff!!!… show more
Oct 23, 2017
Never in my life will i ever use this card again I just got hit with a huge hurricane and money is really right then next I know somebody from out of state hacks into my card a total of 15 transactions and a good almost 300 dollars. The part that really bothers me is the dispute process is a joke its clear as day that the transactions were not mine when my residence is in fl and I made purchases there as well as whoever it was made plenty of purchases in GA. Now I'm told I have to wait 10 business days before they can even do anything its already been 7 days this is the most aggravating experience ive ever had not to mention my electric was due today and they are shutting it off just because i cant pay it because someone stole the money and walmart doesn't actually wsnt to give any info and when i ask to speak to a supervisor all of a sudden im speaking to one typical. All they have to do is issue a temporary credit for the amount that the transactions were and do the investigation if they feel it was me commiting the fraud then take the money back out after the 10 days then pursue it that way. This is the last time in my life I will ever let a company like this let this happen I have shooed at Wal-Mart for years and years not no more they lost a good solid customer not to mention a bunch of others as well. So walmart i leave you with this as an ex same club employee i will never do business with you evrr again and its a dam shame that you treat people so poorly wjat a joke.… show more
Jul 06, 2017
Been a money card user for 5 years, and no longer. Have a problem and the overseas customer service can't do anything. Walmart has blown it again with this. And never have I gotten any percentage back by using my card at the places they say. Never, DO NOT USE THIS,,THERE ARE BETTER ALTERNATIVES..JUST MY WARNING
May 14, 2017
$5 monthly membership fee is a joke. They sit on all the 'vault' deposits (this is an even bigger joke) and draw interest on the balance. The card was extremely useful years ago when it was simple. Now it's full of gimmicks and games.
Apr 20, 2017
I am on hold now as we speak and it has been over an hour for holding time and a guy answered the phone and then said he was going to transfer me to someone thirty minutes ago. The worst On hold for a prepaid card for over an hour and I never had to go through this with a traditional bank this is horrible and I am pretty upset I am actually still on the phone only if I really didn't need to get a hold of them for fraudulent charges but this is so so so so so bad right now that I have been on the phone this long as we speak. I have been on hold so long I had nothing but time to sit down and write this review while I am still waiting on hold for customer service… show more
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Last updated on: December 23rd, 2019 at 14:14
WalletHub is an independent comparison service.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. When you click "Apply Now" you will be directed to the offering institution's website. In addition, keep in mind that actual rates and other information may vary for a number of reasons including the applicant's' creditworthiness and differences between an individual's situation and the criteria/assumptions used to generate the information displayed. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
Ad Disclosure: Offers originating from paying advertisers are noted as “Sponsored” at the top of this page. Advertising may impact how and where offers appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Irrespective of whether an offering institution is a paid advertiser, the presence of offer information on WalletHub does not constitute a referral or endorsement of the institution by us or vice versa. Furthermore, offers have not been reviewed or approved by the offering institution. Information is displayed first and foremost to help consumers make better decisions.
Editorial Disclaimer: Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by the issuer. In addition, it is not issuer’s responsibility to ensure all posts and/or questions are answered.
Offer last updated: Dec 23rd, 2019 at 14:14 ET