Walmart MoneyCard Prepaid Card
Prepaid Card
Offered by:
Green Dot
Info about the Walmart MoneyCard Prepaid Card has been collected by WalletHub to help consumers better compare cards.
The financial institution did not provide the details.
Walmart MoneyCard Prepaid Card's Key Fees
| ACTIVATION FEE |
None |
|---|---|
| MONTHLY FEE |
$5.94 |
| SIGNATURE TRANSACTION FEE |
Free |
| PIN TRANSACTION FEE |
Free |
| IN-NETWORK ATM TRANSACTION FEE |
$0.0 |
| ATM NETWORK SIZE |
N/A |
| OUT-OF-NETWORK ATM TRANSACTION FEE |
$2.5 |
| FOREIGN ATM TRANSACTION FEE |
3% (and $2.50) |
| ACTIVATION FEE |
|---|
| None |
| MONTHLY FEE |
| $5.94 |
| SIGNATURE TRANSACTION FEE |
| Free |
| PIN TRANSACTION FEE |
| Free |
| IN-NETWORK ATM TRANSACTION FEE |
| $0.0 |
| ATM NETWORK SIZE |
| N/A |
| OUT-OF-NETWORK ATM TRANSACTION FEE |
| $2.5 |
| FOREIGN ATM TRANSACTION FEE |
| 3% (and $2.50) |
Walmart MoneyCard Prepaid Card's Highlights
| Earn 2% annual interest on savings (APY) |
| $1 one-time purchase fee in person, free online |
| Unlock overdraft protection up to $200. $15 fee may apply to each eligible purchase transaction that brings your account negative |
| Use your Walmart MoneyCard everywhere Visa® or Mastercard is accepted across the country |
| Get your pay up to 2 days before payday with ASAP Direct Deposit |
| Earn 3% Cash Back at Walmart.com, 2% Cash Back at Walmart fuel stations, and 1% Cash Back at Walmart stores, up to $75 each year |
| You may withdraw cash without a fee at Walmart MoneyCenters and Customer Service desks |
Walmart MoneyCard Prepaid Card's Additional Info
| LIVE CUSTOMER SUPPORT |
|---|
| Free |
| AUTOMATED CUSTOMER SUPPORT |
| Free |
| RELOAD OPTIONS |
| Direct Deposit, GreenDot, Cash Reload, Bank Transfer, Check Reload |
| CANCELLATION FEE |
|---|
| Free |
| INACTIVITY FEE |
| None |
| Last updated on 5/26/2021 |
Customer Questions and Answers
Don't see what you're looking for? Submit your question about Walmart MoneyCard Prepaid Card to our community. Editorial and user-generated content is not provided, reviewed or endorsed by the issuer of this card.
Am I able to use a money pack from CVS to load onto a Walmart prepaid card? Reply 134
WalletHub
@WalletHub
Sure, it seems that you can use a MoneyPak to add money to you account. First you buy the MoneyPak and give the amount you want to load to the cashier, then you reload your Walmart prepaid card by going to WalmartMoneyCard.com. There is a fee of up to $4.95. Best of luck!
13
Upvotes
What is the maximum you can load on this card? Reply 116
WalletHub
@WalletHub
The maximum amount you can load on your Walmart prepaid card is $2,999. Keep in mind that the maximum in-store reload limits also apply and you can not load cash to your card at any time the balance on your card exceeds $2,999. Hope this helps.
11
Upvotes
How do I change my Walmart MoneyCard PIN? Reply 103
10
Upvotes
How do I add money to my card? Reply 61
WalletHub
@WalletHub
You can add money to your card with cash at any participating Walmart store or by enrolling in direct deposit, performing an online bank transfer or using the Walmart MoneyCard mobile app to automatically deposit a check. To learn more about all of the available reload methods, please visit this page: https://www.walmartmoneycard.com/account/learn-how . Hope this helps! Best of luck!
6
Upvotes
How can I upgrade my Walmart MoneyCard? Reply 5
WalletHub
@WalletHub
You cannot upgrade your Walmart MoneyCard, as there is no applicable account to upgrade to.
If you are interested in getting a Walmart Credit Card, for example, you will have to submit an application and undergo a credit check.
5
Upvotes
Can I load money onto my Walmart Money card with my credit card? Reply 51
WalletHub
@WalletHub
No, unfortunately you can't load the Walmart prepaid card with a credit card. You can find a breakdown of the approved loading methods here: https://www.walmartmoneycard.com/account/learn-how
5
Upvotes
What is the Walmart MoneyCard routing number? Reply 4
Alexandra Barring
@alexandra
The Walmart MoneyCard routing number is 124303120. This is in fact Green Dot bank's routing number, which is the issuer of the Walmart MoneyCard.
In general, if you need to get your routing and direct deposit account numbers, you can text DD to 37267, or you can log in to the app or your online account. Alternatively, you can call (866) 871-2416 and enter your card information.
4
Upvotes
How much credit limit does the Walmart MoneyCard have? Reply 4
Sydney Garth
@sydneygarth
The Walmart MoneyCard does not have a credit limit as it is not a credit card. It's a prepaid debit card, and the funds available to you are those that you load on it.
4
Upvotes
What ATM can I use my Walmart debit card at? Reply 4
WalletHub
@WalletHub
You can use your Walmart Prepaid Card at any ATM. However, only MoneyPass ATMs allow you to escape the $2.50 withdrawal fee. To find the nearest MoneyPass ATM, please go to: https://www.moneypass.com/atm-locator.html . Hope this helps.
4
Upvotes
I have direct deposit. Will it let me get a cash advance and pay it back on payday? Reply 42
WalletHub
@WalletHub
Unfortunately not, as this is a prepaid card and can’t be used without loading money first. Only credit cards offer cash advances. However, taking a cash advance on a credit card is not recommended due to the prohibitive fees.
4
Upvotes
Walmart MoneyCard Prepaid Card Reviews
Share your insights and review the Walmart MoneyCard Prepaid Card.
Jun 21, 2021
My daughter got this card as a gift from a relative. She wasn't comfortable giving her social security number to use the gift and Walmart refuses to provide any solution. On this website, there was a post that said that if you didn't have a SSN, they would transfer the card to be a gift card only, but that isn't true. The only way to get a refund is to provide the original receipt, so we are out of luck there too. Please, if you are considering buying this as a gift for someone, DON'T GET IT!… show more
Comment
Jan 23, 2021
I've been using this card for a while now, it is an alright card, I mainly use it to pay bills and shop at walmart, I'm sure there are better cards out there but this one serves my needs and overall i am happy with it.
Oct 15, 2020
I opened my card in 2009- and had my benefits deposited monthly (well over 1k) and today I am walking-away from ever using this card/account again. Every few years the $3 fee would get tacked onto my account incorrectly and it was always a hassle to get it removed when my deposits after a decade have been on this card. The support is awful. After showing in an email my last deposit not registering and triggering my 1k deposit met, their technical team "found nothing wrong with the functionality of my card" and closed out the ticket. While being paid 4 days sooner was nice, incompetency with my money is unacceptable. As a SEASONED account holder of this card, take my word it is NOT worth having. 2020 is already stressful enough; these idiots will make it worse.… show more
Oct 03, 2020
Not a question a Statement ! Walmart sells the cards Walmart registered the cards. BUT THEN THEY DON'T WORK NOT EVEN AT THE WALMART CASHIERS and then Walmart says we just sell them, we don't refund them you have to call the company on the card. SO THEY DO NOT BACK UP THE PRODUCT THEY SELL. I will never purchase anything from them in the future. Not when my 78 yr old mother comes out of the store Crying because she couldn't pay for her items. Screw you Walmart you got to big for your britches.… show more
Sep 24, 2020
Someone stole my funds off my card, I kept getting alerts to my phone, and I’m not even in town. I’m in jersey for a funeral, and now all my money is gone. $682.00 like wth this is unacceptable I’m going to file a lawsuit, I’ve called and tried to get my money back. Anyone know how I can get this resolved, or they just gone let it be stolen???? I know I got alert that my password was found in a back system. So I have change all my passwords. This is very ridiculous other prepaid cards actually assist, but not them. And I was an employee of Walmart but this how they handle things.… show more
Sep 18, 2020
Our daughter was the actual card holder. She passed away on July 27, 2020 at the age of 38. Parents should never out live their children. She left behind her 15 year old daughter, who lost her father 11 months prior to losing her mother. Our daughter had a rare form of cancer called Light Chain Disease. Before the disease took her over, in a matter of 3 years, she lost her sight, her feet and leg. Long story short, Walmart Moneycard put a block on her account.. We were instructed to send a copy of the death certificate and notarized letter. They said, 2 weeks after they received it, they would send the balance of her account in the form of a check. We overnighted the information the 2nd week of August. After not hearing anything I began to call to inquiry. I was told they were holding the money pending returning some of the money to Social Security. Social Security informed them of our daughter's death on July 27th and deposited her next payment on July 29th. I was told an investigation on the block was opened today, September 18th. We're raising our granddaughter and Social Security has already reinstated her benefits. Yet Walmart refuses to release the money because they're waiting for Social Security. This is the worse humane kind of treatment... I rated 1 only because it wouldn't let me go below… show more
Aug 13, 2020
They were fine until I reported my card lost 8 days, the website says 2 to 3 business days for a replacement once reported. 8 days have passed and i STILL dont have a replacement. Its been almost 14 days since the card has actually been gone and ive been without access to my funds ever since.
Spoke to customer care Monday chasing this card, asked to speak to a supervisor and was told one would call back in 4 hrs. It didnt happen. 4 DAYS later (today) I call back. I was told 2 to 3 business days is expatiated shipping. I told them that option doesnt show when you report the card lost. the site says the card has been locked and a replacement is on its way, NO OPTION TO SPEED UP THE PROCESS is offered. Beyond telling me they cant help, they were useless and till me i must wait till the 19th for the card to come. It was reported lost on the 5th.
I explained tonight after midnight my creditors start 'trying' to pull from my account and they wont be able to, so after midnight.. my phone goes off.
I asked them to unlock the report card, they couldnt do that. I asked for a supervisor who told me the same thing, they cant help. I asked for her supervisor. She said SHE was the boss over all of them, the boss of ALL of customer care, and she couldnt help chase the new card OR unlock the old one so I could at least pay my bills??? the Supervisor of ALL the supervisors of customer care... and zero authority to do anything or help in ANY way, then had the nerve to ask, is there anything else I can help you with? I just went off and told her I'll wait for the survey to come up at the end of the call that was mentioned at the beginning of the call. she said there wasnt one, have a nice day... Click! b*tch hung up!
I currently have over $1300 in my account, no food in the cupboards, no fuel in the car to get to work tomorrow and creditors TRYING to pull for bills after midnight. They have left me high and dry, and were ZERO help, then ACTUALLY DARED to ask, "is there anything else we can help you with"????
I swear I'm seathing right now and it seems i cant do a damn thing about it!
I've put over 32K through this card this year (over 64K in two years) and THIS IS THE LAST MONTH ILL USE THEM. Green DOT has zero customer service and the tiny bit they do have arent doing a darn thing other then tell you, they cant help.… show more
Spoke to customer care Monday chasing this card, asked to speak to a supervisor and was told one would call back in 4 hrs. It didnt happen. 4 DAYS later (today) I call back. I was told 2 to 3 business days is expatiated shipping. I told them that option doesnt show when you report the card lost. the site says the card has been locked and a replacement is on its way, NO OPTION TO SPEED UP THE PROCESS is offered. Beyond telling me they cant help, they were useless and till me i must wait till the 19th for the card to come. It was reported lost on the 5th.
I explained tonight after midnight my creditors start 'trying' to pull from my account and they wont be able to, so after midnight.. my phone goes off.
I asked them to unlock the report card, they couldnt do that. I asked for a supervisor who told me the same thing, they cant help. I asked for her supervisor. She said SHE was the boss over all of them, the boss of ALL of customer care, and she couldnt help chase the new card OR unlock the old one so I could at least pay my bills??? the Supervisor of ALL the supervisors of customer care... and zero authority to do anything or help in ANY way, then had the nerve to ask, is there anything else I can help you with? I just went off and told her I'll wait for the survey to come up at the end of the call that was mentioned at the beginning of the call. she said there wasnt one, have a nice day... Click! b*tch hung up!
I currently have over $1300 in my account, no food in the cupboards, no fuel in the car to get to work tomorrow and creditors TRYING to pull for bills after midnight. They have left me high and dry, and were ZERO help, then ACTUALLY DARED to ask, "is there anything else we can help you with"????
I swear I'm seathing right now and it seems i cant do a damn thing about it!
I've put over 32K through this card this year (over 64K in two years) and THIS IS THE LAST MONTH ILL USE THEM. Green DOT has zero customer service and the tiny bit they do have arent doing a darn thing other then tell you, they cant help.… show more
08/16/20
I’ve been going through the same thing since July 29th they just say back office has not given an update. WTH. Then asked me is there anything else I said yeah give me my money.
Jul 15, 2020
If someone adds money to my Walmart money card can they also take money off my card because I have a friend that said they would put money on my card because they owe me would they have access to my money because they have loaded it.
08/17/20
we are very sorry for the inconvenienes,Kindly get intouch with us on 3182390632,we will be willing to assist you more better. Thanks for your Understanding Greendot
Jun 22, 2020
Awful! I transferred money from my bank account to this card 1 week ago and uts been deducted from my bank but still waiting on it to go into my money card and if you call customer service they don't speak well, cannot understand you, I talked to 3 different people 1 lady put me on hold for 20 minutes and the last guy had dogs barking in the backround!
08/16/20
we are very sorry for the inconvenienes,Kindly get intouch with us on 3182390632,we will be willing to assist you more better. Thanks for your Understanding Greendot
Jun 14, 2020
Had a hold deposit for a potential car I was interested in purchasing decided I didn’t want it so the dealership released the funds over 2 weeks ago and the Walmart card/customer service keeps saying they won’t release the money cause they think it’s a car rental have been a long time customer and have had my direct deposit for years with them will be canceling that
May 20, 2020
This card is a joke I've had it for years with no prob. Until I lost my card and here is where Walmart customer support blows it I reported it lost then then never ordered a new card for replacement and place a hold on my account so as I'm waiting for the new card that never shows up I locked out of my account and can't get to any of my cash so after my ssd check is deposited and the gov stimuls check is also deposited and 2weks go by still no new card and still lock out I call and am put on hold for hours when I do manage to get to talk to some one they informed me that the card was never ordered and that I must now pay to get it overnighted so yes and wait again a week goes by still no card I calling everyday to no rather hung up on or the run around I lost my house my phone is turned off no food and still no money it has now been over 40 days and still no card and no help from this company it is a joke so I'm on the street now I have over 3100 Dollars in my account but can't get to it the card has still not showed up Walmart says it's on its way and there is not a thing they can do until I have the card so thanks we almart I have no food no place to live and it is cold and raining today yes I am a little pissed off and hungry… show more
May 10, 2020
I’ve used this card for a while now & like others I see on here if you have a dispute they are truly no help! I went to rent a truck from Budget for $295 on May 2nd, the transaction was canceled because the truck wouldn’t start, needless to say Greendot says my money won’t be back in my account for 60 days. I spoke with a supervisor at Greendot who says I need to call Budget & get a letter from them or the agreement saying it was canceled. I call Budget & they say they don’t do that, but they can do a 3 way call to give Greendot the authorization # to release my funds, I call Greendot & they say they can’t help me, I need to speak to a Supervisor & then says I’ll have to do a call back within 4 hrs. Well again I called Friday the 8th & today is Sunday the 10th. Still no call back. I’ve called twice this morning & both reps act like they couldn’t hear me once I started snapping & going off on the phone. I’ll be canceling this card just as soon as I get my fucking money back! This is so unacceptable.… show more
May 05, 2020
The card is great unless you run into a unknown purchase or money that was suppose to be deposited and wasn't because they will not let you talk to a human and if you are lucky enough as i was after a hour long wait you can hear them perfectly but soon as you say anything about a dispute they will say you have bad reception you'll need to call back at a better time and one time maybe but3? Nope.they will not deal with you like a professional.if you are charged our your money taken you are just gonna have to chalk it up as a loss if you wait for them to fix it.worst customer service I've ever encountered… show more
05/06/20
These people will help, they got $2,800. back for me and there is an active investigation going on: Financial Institution Supervision and Credit Federal Reserve Bank of San Francisco 101 Market Street, San Francisco, CA 94105 (415) 974-2403
May 05, 2020
Used my card 3 to 4 times for an online casino now it says i cant make a deposit i go to the contact phone number and call but you cant talk to a real person its all automated with no answers for my problem .very disapointed will not recommend this institute to anyone what a load of crap.one of the biggest names of the century and they dont have anyone to help people who need it.shame on you crooks… show more
May 01, 2020
I am trying to cancel my wal mart money card. No option to do it on the website like there should be only edit pin or report lost/stolen. When I call customer service it says wait times are 5 hours!! I want this cancelled before I get charged another $3 fee, we dont use it anymore
05/09/20
take your loses and be gone. you got off easy. throw the card away and NEVER do business with them again. Also, complain to the store that sold you the card. post your complaints on social media sites and make sure to use greendot card logo.
Apr 28, 2020
Walmart money card took 362.00 dollars out of my account and I filed 2 disputes not only were talked so rude and disrespectful to me, they hung up on me several times. I was loyal to Walmart money cars and never had a issue with them until now. We are on lockdown due to corona virus but I will be taking this matter to court. Our country is closed and they claim I made a purchase at 3:12 am at a local market all stores are closed during that time and also the address they provided me I drove there trying to resolve the issue thinking the local market made a mistake but it was a children’s playground and nothing but houses around. It’s sad they would do this during the pandemic. We are all struggling through life’s trials. If I could give them zero stars I would.… show more
Apr 28, 2020
The Walmart money card is the only pre-paid card that won't deposit your stimulus early. They falsely advertise that you will get your stimulus FAST and you don't. The IRS sent them my DD on 4/26 and they sent me and e-mail stating that they're "processing" it which in other words means they are holding it as long as possible to accrue interest. The only reason I had my stimulis DD on this card is to get it early. They're now holding it until 4/29. The customer service reps can barely speak English and makes it very frustrating. I am close my account.… show more
Mar 17, 2020
After having my card information stolen, I was sent a new card that won't activate. After 2 weeks of trying customer service said something must be wrong with the card so sent me a second card that won't activate. No help from customer service, no transferring to a supervisor. I'm extremely close to taking legal action to get my money back.
Mar 04, 2020
I recently had $128 dollars used without my authorization fraudulently so i called Walmart card services and the lady that helped me did not explain anything or help me whatsoever WALMART that's greay customer service yall are providing. Now someone used my card over Amazon and they could not even tell me where or who or what city it came from. I am very pissed off because i work hard for my money. Green dot bank sucks as well.… show more
Feb 14, 2020
I would not recommend this card, I’ve have it for 4 plus years and had 509.00 in fraud charges 4.5 hours away from my location and they will not refund charges, their dispute department well not help you if this happens STAY AWAY FROM THOS CARD one start because I can’t select zero
Jan 07, 2020
I hate these cards i hate wal mart and i hate green dot. All a bunch of scammers. I recently tried to withdraw $300 off my card and the money was took off my card but i didnt get no money out the atm and now i had to file a dispute which they tells me it takes 10 days to review and i been getting bullcrap from customer service. I think you guys dispute process sucks. Especially when u have proof from the atm machine reciepts that no money came out it shouldnt take 10 days. Just another example of the rich getting richer off the poor. I promise with all my heart i hate u guys and recommend nobody gets this card.… show more
01/10/20
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Bank
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Bank
Dec 04, 2019
My boyfriend said his account was deleted without telling him and hadn’t even gotten his card yet. And now his check is gonna be deposited in account he cannot access. This is some bullshit, I bet Walmart will just keep that money. Don’t get this card , it sucks and he just got it for the first time. How can you really trust these people, no wonder they’re so rich, taken innocent peoples money.
12/06/19
Hi,
We want to assure you that it's always our number one objective to protect our cardholders’ interests. We’d like to discuss the account with you. You can chat with a live agent through Greendot.com. Our Customer Service department is open 24 hours a day, seven days a week.
Thank you,
Green Dot Bank
We want to assure you that it's always our number one objective to protect our cardholders’ interests. We’d like to discuss the account with you. You can chat with a live agent through Greendot.com. Our Customer Service department is open 24 hours a day, seven days a week.
Thank you,
Green Dot Bank
Nov 21, 2019
I have used this card for my monthly income direct deposit for 7 years it longer recently had my card stolen used at a bank I have never been to and a Walmart I rarely go to they denied my dispute claim so now I can't even pay my bills and what happens when the law enforcement pull up the photos of the person who stole my money nothing Walmart card doesn't care about you just deny the dispute keep your money so they aren't losing any and never think twice . But refund my 3 stolen card fee… show more
11/21/19
Hi,
Thank you for taking the time to communicate your concerns to us and apologize for any inconvenience that this matter has caused. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Bank
Thank you for taking the time to communicate your concerns to us and apologize for any inconvenience that this matter has caused. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Bank
Nov 18, 2019
My account was recently hacked in Seoul of $1581.41. How can that happen when you can't use the card outside the US.? I have a claim in right now, and hopefully they get it right. I don't understand why it wasn't denied in the first place.
11/20/19
@dominic_lee
Hi, Unfortunately we're unable to assist with the Green Dot Platinum Visa card. for security on your account, please contact our Platinum Support Team by calling 866-291-0818 or visit our website at www.greendot.com/platinum Green Dot Corporation
Hi, Unfortunately we're unable to assist with the Green Dot Platinum Visa card. for security on your account, please contact our Platinum Support Team by calling 866-291-0818 or visit our website at www.greendot.com/platinum Green Dot Corporation
11/18/19
Hello Willie,
It was a pleasure speaking with you earlier today. We’re glad that we were able to address the concerns that you shared.
Thank you,
Green Dot Bank
It was a pleasure speaking with you earlier today. We’re glad that we were able to address the concerns that you shared.
Thank you,
Green Dot Bank
Oct 24, 2019
I temporarily locked my card so it wouldn’t automatically take out any of my bills to put me in the negative and I forgot to unlock it for my direct deposit to come thru so will the direct deposit try to come they my account again or I’ll have to wait till the next day to get paid like everyone else ?
10/24/19
Hi Makenzie,
Thank you for taking the time to communicate your concerns to us. Please contact us through the number listed on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contact-us). We look forward to hearing from you!
Thank you!
Thank you for taking the time to communicate your concerns to us. Please contact us through the number listed on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contact-us). We look forward to hearing from you!
Thank you!
10/24/19
Customer support said this
Hopefully this will be resolved within the next 4 hours, we are sorry for the delay and we are working to get this fixed. To check for updates regarding your balance you can log on to online banking on the web and can always contact us via chat for assistance.
Hopefully this will be resolved within the next 4 hours, we are sorry for the delay and we are working to get this fixed. To check for updates regarding your balance you can log on to online banking on the web and can always contact us via chat for assistance.
Oct 13, 2019
This is the worst card ever when it comes to disputes. It’s good to get your money early when it’s deposited but other than that, they do not care if you were wrongfully charged, etc. I have used this card for years and am truly disappointed with them
10/18/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Bank
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Bank
Oct 08, 2019
I wished I could give 0 stars they let thieves steal your money and will not do anything about it all they do is deny your dispute so they don’t have to pay you back your money someone stole 80 bucks from me I filed a police report and notified Walmart just to get my I’ve been a long time customer but not anymore
Stephen Bailey
Pensacola FL
Stephen Bailey
Pensacola FL
10/08/19
Thank you for taking the time to communicate your concerns with us. We’re sorry to hear that money was taken without your consent. We want to assure you that it’s always our number one objective to protect our cardholder’s interests from any sort of fraud or account compromise. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you, Green Dot Bank… show more
Thank you, Green Dot Bank… show more
Oct 03, 2019
My boyfriends card has been hacked twice in the past year which is ridiculous and very unsafe. He disputed the charges of around $700 and his disputes was denied. How can you all deny a dispute when you all know your cards aren’t secured? After reading all these reviews, I see this is an ongoing problem and “their” response to everything is call the number on the back of the card...well they are no help. Wal-Mart should be ashamed of themselves and I see why stores are closing down right and left...bad business. Maybe you all should be more accommodating to your customers like Amazon, they are taking over all your business and now I understand why… show more
10/03/19
Hi Jennifer,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you!
Green Dot Bank
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you!
Green Dot Bank
Sep 27, 2019
Lost card and have bills due and Walmart hasn't set any measures aside for people access their money before card arrives. Will be canceling this service. Next month makes 3 years I'm so sick to think and week and a half with 3 kids and no funds.
10/02/19
Hi ,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you, Green Dot Bank…
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you, Green Dot Bank…
Aug 28, 2019
If your card gets hacked, don't expect Walmart / Green Dot to reimburse funds stolen. Even after I locked my card, there were multiple attempts to use it in various cities and states. Further evidence of fraudulent use. I contacted Green Dot several times with no response to my claim. My recommendation is to find another debit card service/provider.
08/30/19
Hi,
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Aug 17, 2019
Not worth it tried to Dispute a charge only for them to tell me it was a valid charge.They could not tell me who told them it was valid as I explained to them don’t even know the company so how is it valid . They told me I would have to file a police report for them to reimburse me my money. You are MY bank why do I need to file a police report smh they are a joke.… show more
08/28/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
08/19/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
Aug 15, 2019
Walmart money card is a joke. I have been disputing a charge for a month now and still waiting for my replacement card. Not once but twice they sent my supposedly sent my card and a month later no card and I can’t even touch my funds. Can’t even speak to a person who understands you.
08/19/19
Hi ,
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
We completely understand the need to have access to your money, and want to find a way to make things right. Please contact us through the number on the back of your card so we can help straighten everything out. Our Customer Service department is open 24/7. We're here to help!
Thank you, Green Dot Corporation
Jul 01, 2019
Horrible. My card has been hacked. Again. Someone decided they needed to buy iTunes gift cards from gift cardmall.com. Then 10 days later I have a 65 dollar charge from boohoo. Even AFTER buying a replacement card. I would not do business with these people. It’s pretty safe to say that the money that was stolen will not be seen again. Thanks Wal-Mart money card and green dot! I work hard so thieves can shop on my dime.… show more
08/05/19
Hi,
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
07/15/19
Hi,
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Green Dot is fully committed to protecting our cardholders and their funds from any sort of potential compromise. Please contact us through the number on the back of your card so we can help sort this out.
Thanks,
Green Dot Corporation…
Jun 12, 2019
I had charges show up in Hollywood, Cali and drain my account. I live in Biloxi, Ms. and they refuse to refund the money. I've had to borrow money from friends to just get by. Whoever lives in Cali had a fun time on money. Horrible customer service!!!! Would give a negative if possible.
06/13/19
Hi,
We're sorry to hear that you have some concerns with the service that you received, and truly apologize for any inconvenience that might have been caused as a result. We assure you that it's always our objective to protect our cardholders’ interests. We'd like to have a chance to review your account and make things right. Please contact our Customer Service department through the number listed on the back of your card, so we can help straighten everything out. Our Customer Service department is open 24 hours a day.
Thanks,
Green Dot Corporation… show more
We're sorry to hear that you have some concerns with the service that you received, and truly apologize for any inconvenience that might have been caused as a result. We assure you that it's always our objective to protect our cardholders’ interests. We'd like to have a chance to review your account and make things right. Please contact our Customer Service department through the number listed on the back of your card, so we can help straighten everything out. Our Customer Service department is open 24 hours a day.
Thanks,
Green Dot Corporation… show more
May 10, 2019
This has been a horrible experience. I would not recommend this card to ANYONE.
I opened this card and sent a copy of my drivers license as requested. I made several cash deposits without issue. I made a direct deposit from my bank, with SSN, mailing information and other identity information matching. Without notice, my account was blocked, I was unable to log into my account via app, but could see via web that my deposit had been made. I called in, and after waiting on hold for 40 minutes, I was told that I needed to call back in 4 hours because no one knew why my account was blocked. I called back a week later, and after another 40 minutes on hold I was told that I needed to call back in 2 business days. I remained on the line and asked for a supervisor. After another 40 minutes on hold, I finally spoke to a supervisor who told me that she didn't know why my account was blocked, but I needed to email a copy of my drivers licence AGAIN and also send a pay-stub proving that I had deposited the money into the BANK ACCOUNT. First, I am disabled - I do not receive a pay stub for money direct deposited into my account. She said that she could not guarantee that the cash would be released unless I could provide a pay stub. But, I would also have to wait 2 more business days. I have not had access to this card or the money deposited to it for nearly 6 weeks.
I do not have a number other than the one on the back of the card, I am angry that I have to wait on hold for hours to get to the call center; these people have no idea how to resolve my problem, they tell me to call back later, there is no mailing address to send official correspondence to, I do not have access to my money that was direct deposited, I have no recourse. I want my money back, I want to close this card, and I do not want to deal with the inept, inadequate service representatives.… show more
I opened this card and sent a copy of my drivers license as requested. I made several cash deposits without issue. I made a direct deposit from my bank, with SSN, mailing information and other identity information matching. Without notice, my account was blocked, I was unable to log into my account via app, but could see via web that my deposit had been made. I called in, and after waiting on hold for 40 minutes, I was told that I needed to call back in 4 hours because no one knew why my account was blocked. I called back a week later, and after another 40 minutes on hold I was told that I needed to call back in 2 business days. I remained on the line and asked for a supervisor. After another 40 minutes on hold, I finally spoke to a supervisor who told me that she didn't know why my account was blocked, but I needed to email a copy of my drivers licence AGAIN and also send a pay-stub proving that I had deposited the money into the BANK ACCOUNT. First, I am disabled - I do not receive a pay stub for money direct deposited into my account. She said that she could not guarantee that the cash would be released unless I could provide a pay stub. But, I would also have to wait 2 more business days. I have not had access to this card or the money deposited to it for nearly 6 weeks.
I do not have a number other than the one on the back of the card, I am angry that I have to wait on hold for hours to get to the call center; these people have no idea how to resolve my problem, they tell me to call back later, there is no mailing address to send official correspondence to, I do not have access to my money that was direct deposited, I have no recourse. I want my money back, I want to close this card, and I do not want to deal with the inept, inadequate service representatives.… show more
06/11/19
Hi,
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporate
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporate
06/10/19
Hi Melisa,
We’re sorry to hear that you are having issues with your direct deposit, if you have a Green Dot card please call 1-866-795-7597 and allow us to look into your concerns.
Thank you,
Green Dot Corporation
We’re sorry to hear that you are having issues with your direct deposit, if you have a Green Dot card please call 1-866-795-7597 and allow us to look into your concerns.
Thank you,
Green Dot Corporation
Apr 29, 2019
I have had my visa Walmart money card for 4 years and it has been hacked 3 times! All my money was gone, and every time they denied my dispute. It took me months fighting with them to get my money back. When my card was used fraudulently it was used in a different state, once it was used in a different country. I am in a dispute with them now. I loaded money on my card in one state and later that day it was used in a different state. I was left with $1.76. I will never use this card again. Be aware it is NOT a secured card. The only reason I gave you 1 star is because I had no choice.… show more
06/10/19
Hi Janet,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
Apr 02, 2019
Still haven't received my SSDI n no one else hasn't either n yesterday u guys shut down on us where is our money please give us a damn answer n also stop feeding us line of lies n I am going to Walmart making sure they take the cards off the shelf
06/10/19
Hi,
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
It’s always disappointing for us to hear that any of our customers are unsatisfied. We would appreciate it if you gave us a chance to review your account and find a way to make things right. Please contact us through the number on the back of your card for further assistance.
Thank you,
Green Dot Corporation
Feb 05, 2019
I never get paid early, not even 1 day early, netspend however at the same company, they paid way early everytime. They charge a monthly fee, cashing a check takes 5 days, there is nothing special or interesting about this card.
Jan 14, 2019
I didn't add my social onto my card. I wasn't notified that without it, I couldn't use it to for puchaces without it. I immediately called the number on the packaging and got a live op as she said there was nothing that can be done about my $ and hung up. Since then I have been calling the phone number on back of the card, as well as the number on the packaging. Neither number give me any relief.What can I do.. I would have added #'s if I had known… show more
06/11/19
Hi,
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporation
Thank you for taking the time to communicate your concerns with us. Please contact us through the number on the back of your card so we can help you. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Thank you,
Green Dot Corporation
Dec 13, 2018
I hate this card. I transfered money onto my card and they blocked my account until they could verify my identity. I did that. Its still blocked. I just want my money so I can close my account. Its been 2 months. The customer support reps can not help me. I'd love to talk to Green Dot but they say its not their problem. I'd give them 0 stars if I could!
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Last updated on: May 26th, 2021 at 11:46
WalletHub is an independent comparison service.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. When you click "Apply Now" you will be directed to the offering institution's website. In addition, keep in mind that actual rates and other information may vary for a number of reasons including the applicant's' creditworthiness and differences between an individual's situation and the criteria/assumptions used to generate the information displayed. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
Ad Disclosure: Offers originating from paying advertisers are noted as “Sponsored” at the top of this page. Advertising may impact how and where offers appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Irrespective of whether an offering institution is a paid advertiser, the presence of offer information on WalletHub does not constitute a referral or endorsement of the institution by us or vice versa. Furthermore, offers have not been reviewed or approved by the offering institution. Information is displayed first and foremost to help consumers make better decisions.
Editorial Disclaimer: Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by the issuer. In addition, it is not issuer’s responsibility to ensure all posts and/or questions are answered.
Offer last updated: May 26th, 2021 at 11:46 ET