2020 Infinity Auto Insurance Review
Infinity Review Summary: Infinity auto insurance is an option for high-risk drivers who are looking for just enough coverage to drive legally. Despite its basic offerings, Infinity insurance doesn’t come cheap. Plenty of customers have complained about high premiums, and WalletHub’s research on car insurance prices backs up these complaints. Infinity ranks 27th among the 46 auto insurers studied. And that doesn’t even factor in potential costs associated with supplemental policy options such as roadside assistance or rental reimbursement.
Infinity prides itself on catering to the Spanish-speaking community by providing bilingual services and developing its presence in major cities with large Hispanic populations. The company was acquired by Kemper insurance in 2018, and Infinity auto policies are a part of the Kemper family of insurance products.
In the sections below, you can learn more about Infinity’s policy offerings and discounts. You can also see how Infinity’s auto insurance compares to policies from popular competitors.
Infinity Auto Insurance Reviews & Ratings
- WalletHub: 4.7/5 (10 user reviews)
- Better Business Bureau: A- (not accredited)
- J.D. Power: Not rated
- National Association of Insurance Commissioners (NAIC): Infinity received significantly more complaints in 2018 than other similarly sized auto insurers.
- A.M. Best: A (Excellent) rating from this leading U.S. credit rating agency for the insurance industry.
The handful of positive reviews for Infinity auto insurance praise its responsive customer service. In fact, Infinity does attempt to respond to most consumer complaints posted online. However, these positive notes are greatly overshadowed by recurring complaints about long claims processing times, difficulties in cancelling auto policies, and increasing premiums.
Fun Fact: Infinity auto insurance proudly caters to Hispanic-American drivers by making every single one of its webpages available in Spanish. According to the company, no other insurer offers more resources in Spanish than them.
Infinity Auto Insurance Coverage Options
Infinity auto insurance has all the basic coverage options that keep you and your vehicle operating legally on the road. The basic options include bodily injury, property damage, collision, comprehensive, medical payments, personal injury protection, and uninsured/underinsured motorist coverage.
Every Infinity auto insurance policy comes with a free membership to the DriverClub, Infinity’s roadside assistance program. DriverClub gives you access to Infinity’s network of roadside assistance experts 24/7. But even though membership is free, policyholders are expected to pay for any services they use. Infinity has pre-negotiated lower service fees for DriverClub members.
Rental reimbursement is also available for purchase by drivers who want rental car expenses to be covered in the event that their primary vehicle is totaled or stuck in a repair shop after an accident. This coverage costs about an additional $7 to $10 per month.
Specialty Types of Auto Insurance from Infinity:
- Infinity Commercial Insurance protects your vehicle when it’s being used for business purposes.
- Infinity Classic Collectors Insurance offers a variety of coverage options for antique vehicles such as military vehicles, muscle cars, and more.
- Infinity Rideshare Insurance is a policy add-on for Miami-area residents who drive for a ridesharing company such as Uber or Lyft.
Sample Infinity Auto Insurance Quotes
|Age||Clean Driving Record||Poor Driving Record|
|21||$504 / month||$710 / month|
|30||$199 / month||$290 / month|
|42||$170 / month||$249 / month|
Details on how WalletHub collected these quotes are in the Methodology section of this review. Premiums will vary by state and by the coverage levels you select.
Infinity Auto Insurance Discounts
- Switch-and-Save Discount: Up to 15% discount for switching your auto insurance policy over to Infinity.
- Multi-car: Up to 38% discount when you insure more than one vehicle with Infinity auto insurance.
- Safe Driver: Up to 25% discount for maintaining a clean driving record (i.e. no accidents or violations).
- Paid in Full: Up to 15% discount when you pay for your entire auto policy premium upfront.
- Electronic Payment: Discount for choosing to pay your premiums electronically.
The availability, criteria, and amount of these discounts vary by state.
Infinity Auto Insurance vs. Popular Alternatives
|Average Annual Premium||$3,947||$3,422||$3,546|
|WalletHub Ranking (total of 46 companies)/td>||27th||17st||21th|
|Complaints Score (lower is best)||2.60||0.70||0.84|
To determine the pros and cons of Infinity auto insurance, WalletHub’s editors compared the policy options from Infinity against those from other top insurance companies. More specifically, our rating for Infinity looks at several key factors that are important to consumers when shopping for car insurance.
- Coverage options & limits
- Claims process
- Customer service
- Consumer opinions
- Watchdog ratings
To help us get a better sense of how satisfied customers are with Infinity and other auto insurers, WalletHub calculates a complaints score for each company. Because larger insurers tend to receive more complaints, this score takes into consideration a company’s market size based on its share of annual premiums for personal auto policies.
Assumptions for Infinity Auto Insurance Quotes:
Marital Status: Single
Car: Honda Accord
Comprehensive Deductible $250
Collision Deductible $500 (deductible waiver add-on included)
|Coverage Type||Coverage Limit|
|Bodily Injury||$100,000/person $300,000/accident|
|Uninsured/Underinsured Motorist (Bodily Injury)||$30,000/person $60,000/accident|
For our sample quotes, WalletHub used car insurance data from the state of California, which was chosen given its population size and middle-of-the-road ranking in WalletHub’s car insurance pricing study. We reviewed the data from major auto insurance companies in at least 30 California cities, pulling quotes from the state insurance regulator’s database for drivers of different ages and driving records. In the sample quotes above, a poor driving record includes at least one at-fault accident or traffic violation.
For more car insurance research, check out WalletHub’s 2019 Cheap Car Insurance Study. And if you have experience with Infinity auto insurance that you think might help other drivers, you can also write an Infinity insurance review.
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