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21st Mortgage Corporation Home Equity Loans Reviews
5
39%
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6%
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1
56%
2.7
18 reviews
18 reviews
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Tania cano @takis_houston
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1 Star Rating
Rudest people ever! I was trying to make a payment and the supervisor "Dany" which is supposed to be professional hung up on me and didn't let me make the payment! Maybe people wouldn't be past due and the company would make their money if they wouldn't be rude and allow people to make payments! We also constantly get treated bad, they make my mom cry and stress out. She is a diabetic and has a lot of health issues! It breaks my heart how they can be so rude and mean to someone! & like I said when my mom does call to make the payment they never fail to make her cry even when she is making the full payment. So sad and inhumane! Stay away ! Nobody deserves the extra anxiety these people cause. I wish we would have known better but we got applied through a 3rd party or else we would have never done business with such a horrible company. 0 stars for horrible customer service and rudeness.
Tania, our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you felt you did not receive this level of service. We would welcome the opportunity to better understand the situation. Please contact Customer Service at 1-800-955-0021 if you would like to discuss this further.
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chinitared13 @chinitared13
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1 Star Rating
The worst customer service ever. No communication. If one thing g was missing denied could be the smallest thing as wrong date. Will never recommend to anyone better to get a lone with a credit union.
Chinitared, our goal is to provide the best in customer service. We regret that you felt our service did not meet this standard. If you would like to discuss your application in more detail, please feel free to contact our customer service department at 800-955-0021.
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Terry Allen @fehjd5
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1 Star Rating
I have been with 21st mortgage since 2006, I have always been on time with them. I have recently have gotten behind one month which was September payment due to work being rained out, so not many hours. I called to work out a plan to catch up and Emily would not work with me and her expectations was to pay in full. Not a good company to finance with IMO. Customer paying on time for 15 years.
Terry, our goal is to work with each of our customers with their specific needs and for every conversation to be professional and courteous. We are sorry that you did not feel that you received this kind of service. If you would like to discuss in more detail please contact our customer service department at 800-955-0021 ext 2900.
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tonidavis6173 @tonidavis6173
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5 Star Rating
Great customer service! Christie was so sweet and helpful! They are always so easy to talk to and go out of their way to make sure that your needs are met! Thank you Christie! Thank you all!
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srikara02 @srikara02
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5 Star Rating
I spoke with Jacob, he was very helpful and polite, I really appreciated that. He wasn't able to answer my question but contacted customer service for me, and found out the answer, which I truly appreciated.
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Product: 21st Mortgage Corporation Home Equity
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morey091063 @morey091063
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5 Star Rating
Cory and Jennifer was great and helped me a lot thanks to the work you do on my behalf both was very helpful and understanding I would tell anyone to go with 21
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shamekawilliams005 @shamekawilliams005
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5 Star Rating
I would DEFINITELY recommend 21st Mortgage Corporation to anyone looking to finance! I love the care they gave me - everyone I spoke with is very nice and willing to help all needs.
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drdehooks @drdehooks
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5 Star Rating
I would DEFINITELY recommend 21st Mortgage Corporation to anyone looking to finance, or refinance a mobile home or manufactured home because they are simply the BEST!! Their application and approval process are very simple, and fast!! I love the care they gave me - everyone I spoke with at 21st Mortgage were great - they were all very professional and pleasant!! My Loan Processor, Brian Wilson was great!! From start to finish, he did an excellent job - I had no problems with him - he stayed on top of things for me!! Thank you Brian, and all the people at 21st Mortgage, for the flawless process of refinancing my manufactured home loan!! You all are the BEST!! I am VERY impressed and that’s not easy to do - impress me?! GOD’S BLESSINGS to you Brian, your family, and all the people who makes up 21st Mortgage Corporation, you all’s family, and the company itself!!?
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Tanya Ann Rhodes @tanyaannrhodes
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4 Star Rating
My experience at first was somewhat a roller coaster ride because of Covid-19 I was behind on payments. I was contacted on numerous occasions via calls, emails etc. That was in October of 2020 as my account was turned over from my previous lender. However I have a wonderful experience with Jordon Thomas and Jordon Henry who was very patient and helpful and whenever I needed to make a payment I ask for him directly. He is so professional and humane. Others have not been respectful I wonder if that’s a part of their requirements in obtaining the job at 21st mortgage is it that you gotta be disrespectful and cold.
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brendaalewine @brendaalewine
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1 Star Rating
This company is terrible. They harrased me about 5 dollars. The employees are terrible. They all have terrible attitudes. They told me to pay the 5 dollars or pack my stuff. Please dont deal with them
brendaalewine, we are sorry you felt dissatisfied with our service. However, there are statements in your review that are not consistent with our practices. Our goal is to work with our borrowers to restore their account to good standing. Regrettably, we are unable to identify your account without additional information, but would appreciate the opportunity to better understand your situation. Please contact us at 800-955-0021 ext 2900.
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shondalewis2222 @shondalewis2222
I believe they don’t do nothing but harass and don’t know how to talk to people they are so unprofessional and they don’t have a heart at all I
Wish I could report them they are terrible
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