KeyBank Home Equity Loans

Worst experience ever! The underwriting dept can’t get their act together. They made so many mistakes. The rep I dealt with via email was pleasant - the only good thing about the process!

KeyBank give excellent service for HELOC and Mortgage, bankers can talk directly with the underwriter and explain good the benefits. Process can take about 30 to 60 days depend of the client.

Keybank has great customer service, and very easy and precise to work with. Prompt with issues to fix. I recommend Keybank to everyone.

I have owned my home for nearly 11 years. I applied for a home equity for debt consolidation. As part of the process, I obviously knew I needed an appraisal. In the year prior to the appraisal, I had done a 90k renovation on my home, including new plumbing, electrical, bathroom, kitchen and new high efficiency oil burner. The appraiser they sent was so absurdly incompetent, I found it hard to believe he was actually employed and not some sort of hidden camera joke.

He looked me straight in my eye and stated, "Home improvements don't add any additional value to a home". He further stated, "I know what houses are worth before I SEE them".

I called KeyBank to complain and was given a 2 month long endless run around, before finally telling them to cancel my application and moved on to TDBank, where I was treated fairly, and closed quickly, If I could give them a negative number I would. Horrendous.