Associated Bank Mortgage Rates

I took out a line of credit secured by my home earlier this year. I went with Associated due to the personnel that they had at two of their remote locations that were convenient to where I lived. The process was rather drawn out however and I felt the document requirements were somewhat redundant. On at least 5 different occasions I provided Associated with proof of insurance during the application process as they appeared to be unclear as to what they wanted.

Last week I received a time sensitive document from Associated requesting insurance information that had been sent to them on 2 previous occasions. The letter was dated Nov 3 but it was postmarked Nov 14 from Miami, Fl (I live in WI). I received the letter on Nov 21. The time sensitive document required a reply in 15 days from the date of the letter, so when I received it the information they demanded was already past due. I sent an email to the staff member who handled my loan application and asked her to forward the document to me that was requested in the letter to make sure Associated had actually received it from my insurance agent back in May prior to closing the loan. I received the document from her the next day with the statement that it met Associated Banks requirements.

Yesterday I received another letter from the bank stating that they had taken out another insurance policy on my behalf to satisfy their demands and would be charging it against my account.

Knowingly delaying the delivery of mail is a felony. Charging a customers account without their consent violates Federal Banking rules. Treating a customer as Associated has treated me is bad judgement.

Although the fee was minor, some $30, my home is one of my most valuable assets. If this bank will treat me like this over such a minor matter, what will they do if something major were to occur??? I have become extremely nervous about Associated Bank.

I am in the process of removing my business from this because of this and also because Associated recently closed the 2 satellite banks I mentioned earlier and is no longer convenient to me. Also I have major concerns about the health of this institution along with my questions regarding the quality of their staff.

I love my mortgage with associated bank I wish that they would have a way that they could deduct the payment out of my account every month

Only bank that would approve me with conventional mortgage AND gave me $4k for first time homebuyer! Great great great team who had my back during the entire process and worked incredibly well with my realtor. Made it so easy to get my home!

My experience with Associated Bank was nothing short of amazing. Kimberly McCloud made my first time home buying experience seem less, and she went above and beyond to get me the best loan possible. I would recommend this bank and Kimberly for those who are looking to purchase property.

In December 2018, a teller at the local branch applied my entire payment to my escrow account by accident. I had noticed previously that they seemed to be confused about what to do when I paid before the grace period was up from the month before. After several hours of letter writing, phone calls, and branch visits, I was able to have the situation rectified. I have, however, lost my trust in this bank. I offered as a solution to close the escrow account, which would prevent any future misassignment of funds, and asked that they waive the fee as a sign of goodwill for all the time it took to resolve the problem. They were not willing even to do that. It is clear they do not value my business, and I am currently looking for a new bank.

A year or so ago, my wife and I went to Associated Bank to refinance our home. We had originally financed through a different company, but thought that since we had been banking through Associated for quite some time and have always had a very positive experience, it would be nice to have our mortgage through them as well. Mortgage rates had dropped a few % points since we had originally taken out our loan, so we were excited to have the chance to save a bit of money each month. We set up a meeting with a loan expert, and it was very easy to set up a time - they were very flexible. Overall, they seem to be available when you need them. The meeting itself was professional and respectful, I had no complaints about the customer service in general. I was disappointed however, when our credit was a bit lower than they want to work with and that was pretty much the end of it. They were very rigid in what they were willing to do, and they kind of just said they were unwilling to go any further. Any questions we had about how we could make it work were dismissed (respectfully, but dismissed). We ended up heading back to the original company where we had gotten our original loan, and they got the refinance started the same day. Overall, the customer service is good, the application process easy, but they seem very rigid on what they are willing to do for you if it does not fit the exact criteria of what they want to work with.

I choose to use Associated Bank as our home mortgage lender. I have been banking with them for years, their locations are convenient, and they have competitive rates. The application process was thorough but we were walked through it by the lender, making it easier to handle. However, when we came across a complication with the house that prevented it's purchase as-is, we could not get a hold of our lender. The individual seemed to always be away from her desk or out of the office. We were redirected several times to someone else in the office. I realize this may not be how all their employees work, but I was considerably disappointed in the lack of follow through and customer service they was displayed.