My initial dealings with BMO were very positive. However, over the past year, they have introduced onerous, unfair, hurtful policies. For example, I started receiving hundreds of dollars per month in late fees, even though all payments were mailed several days or more before due date. Discussions with their representatives revealed that you must mail your payment 10 days before the due date or else late fees--that they will not remove--are charged. This is other absurd and unfair practices make this a horrible bank to deal with. I would urge anyone to not do any business with this awful bank.
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Product: BMO Harris Bank Mortgages
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restivoj @restivoj
I have been trying to resolve an issue regarding a flood insurance requirement on my home for the last 8 months. I have called at least 30 times and every time I must tell the entire story to the person to only then be transferred to a supervisor and then repeat my problem to them. They tell me they have all needed documents, and it should get resolved in 4-7 days. This never happens. I call back in a week, and it all starts over again. This has been the absolute worst experience of my life and I don't see an end. If you have an issue with BMO Harris I wish you better luck than I have had. I would not recommend the bank for anything.
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Product: BMO Harris Bank Mortgages
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bronu61 @bronu61
Applied for a home equity loan. I have emailed Arthur Little 3 times and he has not repsonded. I have been a Harris bank customer for 25 years and the service gets worse every year. I’m ready to move all my accounts (checking and money market) to Alliant Credit union which has superb service and rates
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Product: BMO Harris Bank Mortgages
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0
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kevin_gill @kevin_gill
Verified Customer
I am a 25-year customer of BMO Harris I have tried to refinance my mortgage they've used bait and switch tactics where they advertised 2.75% rates, and then they come up with every exception in the world to make sure that my rate is three and a quarter I can't support that type of bad behavior. No loyalty to their customers.
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Product: BMO Harris Bank Mortgages
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0
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Michelle Gruber @choiceonecorp
Absolutely the worst Mortgage company I have ever dealt with. 43 hours on the phone and I still can't pay my mortgage online. Also I have owned multiple homes over the 33 years & I have never experienced anything so poor.
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Product: BMO Harris Bank Mortgages
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Nick M @nickmakara
It is VERY hard to communicate with BMO harris bank. They do not answer emails and when calling, you are put on hold indefinitely. The only way to get any response is to go to Physical Branch and then they spend the whole time on the phone with their Corporate Headquarters because nobody at the branch has access to anything except seeing your account balance. I am members with several other banks and choosing BMO as my mortgage servicer was the worst decision I have ever made. They continue to apply my payments incorrectly and even paid the wrong home owners insurance company out of Escrow. When in the process of finalizing my home purchase, the banker I was working with quit and all documents I had provided to him "disappeared". Instead of telling me this, BMO simply did nothing and said it was my fault for not supplying the documents.
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Product: BMO Harris Bank Mortgages
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1
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librumeg @librumeg
BMO Harris has the most unresponsive, uncommunicative loan officers of all time! I am a real estate agent. When a client comes to me with a BMO Harris preapproval and they tell me they want to stick with them, I cringe! I also ask them if they don't care about when the deal will close. I have never had a loan officer with any other company not answer or return my calls like this place! They inconvenience everyone involved in the transaction by having to delay things because of ineptitude. On my current deal with them, they didn't even get an appraiser out to the property until six days before the contracted closing date. Guess what won't be happening on time again! BMO Harris for mortgages is the WORST in the business!!!
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Product: BMO Harris Bank Mortgages
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Dave D @dkdemers
I've obtained six mortgages in my lifetime. The problems I experienced in all of them combined were less than my most recent refinance experience with BMO Harris Bank. For starters, the bank failed to subjugate a lien from a previous smaller loan in my ex-wife's name, even though I had made that issue clear from the get-go. The title company made an error on Quit Claim Deed that I discovered during closing. I had cautioned the bank about that possible error (the previous title company had the property in a joint tenancy when it should have been a tenancy in common. The service from BMO mortgage representatives in Illinois was lousy. The loan agents and processors don't answer your emails (perhaps because that would make them accountable on paper). The bank eventually responded to the subjugation by increasing the loan amount so the loan could be paid off, something I begrudgingly paid (it was her loan) to get my ex off the deed. I asked them to mail a check. It has been nine days since closing and I still don't have a check. I am closing all my accounts with the bank.
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Product: BMO Harris Bank Mortgages
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Dave D @dkdemers
This is dkdemers again. Here's a follow-up. I didn't get the refinance mortgage check until two weeks after closing because the title company mailed it to the wrong address (Drive instead of Avenue). Crazy.
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Vicky B @transliterator
I have 800+ credit rating. Everything about getting my mortgage was simple and easy. Downfall is that once they have you—beware, their online presence and ease of use is from 1999. Pure drek. Save yourself the trouble. I was told I could do everything online or from an app. Not so. Simple things that I could do with Citimortgage years ago is like a lightspeed invention to their terrible system. I used to be able to pay extra principal from any account I had, Bank of America, Ally, online. Have a standing extra payment—then switch what that amount would be. See how my loan would amortize given time and different early payment schemes. NONE OF THIS IS POSSIBLE with BMO Harris. To add insult to injury, some numbskull teller took my “Principal only” payment check—on which I WROTE that in the memo section, and personally TOLD her in english which she presumably understood—and made that my next month’s payment. HELLO, LADY? I was trying to reduce my monthly interest. That’s ON TOP of the fact that I have to physically show up to their branches with a paper check to do what I’m doing! I HATE their system. Even if the rate is decent—not worth this BS headache. Stay away. Go with Citimortgage.
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Product: BMO Harris Bank Mortgages
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1
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Pat Santo @pasquale
We've been a customer for many years with multiple accounts. Getting our mortgage with them in 2016 is by far our biggest regret. It's honestly been THE WORST experience. Their customer service is non-existent, and when you do speak with them, there's "nothing they can do." We have been trying to pre-pay our principal every month, and EVERY MONTH we have to waste an hour or more on the phone to go through this MANUAL process. It's absolutely ridiculous. And then after you do it, you have to login and monitor your account over the next few days to make sure they applied it to principal and not interest. About 75% of the time, they get it wrong and you have to call back in and essentially start yelling. There is a checkbox on the payment coupons (who uses those anyway?) for applying extra payments towards principal. THIS PROCESS DOES NOT WORK! It's insane! I wish someone would file a class-action law suit against BMO because we would be all over that. They are literally ripping customers off with their mortgages.
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Product: BMO Harris Bank Mortgages
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